Homewood Suites by Hilton Palm Desert

The rooms are clean. Breakfast is included. The rooms have small kitchenettes with full size refrigerator, mucrowave, cooktop, and sink. The evening reception with bwer, wine and appetizers is a nice touch.
Star docked for not cleaning our room between nights. The front desk called in the morning and asked if we needed housekeeping to take care of our room. I told them I’d like the bed made up and trash emptied. When we got back later in the day, they had still not made the bed
Fitness center has 2 treadmills, one recumbent bike, one elliptical trainer, a stability ball and free weights.
The pool is just ok. Not resort style. There is also a hot tub.

I was one of the unfortunate that went without power for over a week after the Microburst. The receptionist was so wonderful and willing to help me and my family. They even gave us a discount. It was amazing. The rooms are so perfect, it was like we were home away from home. the little kitchen, refrigerator, and overall rooms were perfect. I highly recommend it for everyone but especially those with families.

Visited 12/​30/​2015 to 1÷1÷2016
Daughter visited a friend so I decided to get away for New Years. Picked this place due to free breakfast, evening social, distance from my daughters friend house, availability, and discount if you have Triple A or HHonors.
We arrived around 10 pm. Checked out the place. They have ice water in the lobby which I appreciate. Our room was nice, but I have had better but I was still pleased especially since there was free popcorn in addition to the usual coffee and tea in the room.
Couldn’t figure out how to adjust the thermostat. It was over 68 degrees, but we wanted it a little higher. The worst part of the room was that it was next to the elevator. Since we were exhausted, we did not hear it middle of the night.
We were famished! Breakfast consists of eggs, ham, sausage, potatoes, cereal, slightly runny oatmeal with toppings available on the side, coffee, various tea, juice, yogurt, apples, bananas, oranges (daughter found one bad one), different types of breads, one type of muffin, and make your own waffles. Had better breakfast, but we got full so can not complain.
Not much to do around Palm Desert because we have been here before so it felt good just to relax.
Had issues with the wifi in our room so ended up using the business center which I loved! You can print as many pages as you want.
Since my daughter forgot her swimsuit, we did not check out the pool or jacuzzi. Since I was feeling lazy, we did not use the fitness center.
I liked how they encouraged recycling. They had two trash cans. One was for recycling. You see these trash containers in your room, dining area, and business center.
My number one gripe was housekeeping. They really need to improve on that. The trash can in the business center was overflowing. It was not emptied for 24 hours. The restroom on the floor by the business center had the same dirty paper towel on the same spot for 24 hours. Because there is no trash can near the bathroom door, paper towels used to open the door were tossed on the ground.
Another gripe: no evening social on the 31^st due to they let the staff leave early because it was New Years Eve. It would have been nice to know beforehand so that I could have planned accordingly. We were extremely disappointed!
Another issue is that they don’t refill the hot water container in the dining area if you want to make yourself tea, hot chocolate or oatmeal. Why offer those amenities in the dining area if you can’t take advantage of it? They also didn’t refill the coffee and the other coffee container contained cold coffee.
Lastly, you can’t check out via TV like other hotels. It is just a nice option to have.
I liked this hotel in general, but please improve on the above.

Love this place. Our room was nice, clean, spacious. Has a cute small kitchen with pots/​plates/​utensils. You can cook a full on meal here. The staff said every room comes with pull out sofa, microwave, fridge. Free hot breakfast.
About 30 minutes away from the Palm Springs aerial tramway. Staff was very nice.
Highly recommend. Great for kids and family because spacious.

We reserved a one bedroom suite at the Palm Desert location for New Year’s Eve and New Year’s Day. Upon checkin the manager on duty Peter F informed us that we only had a standard room and they do not have any roll away beds as they advertise. Peter the «acting manager» told is they will take no responsibility for any of this. It was a basically «screw you».!!
Highly not recommended!

We have stayed at this location several times (and MANY other Hilton brand hotels across the country. Our other stays have left us satisfied and unprepared for this recent experience which included unkept hallways, lack of properly filling our 6-​month old reservation, rude staff (just Anthony), and lack of pillows (!!! They ran out??? And didn’t have enough for one pillow per guest). The worst part was this visit was not for ourselves, but rather for my parents and siblings making me feel even worse since I inconvenienced them and had them pay substantially more for what I considered a quality place compared to similar options close by. I felt so bad I ended up paying for half their stays ($ 600 added expense: Happy Thanksgiving!). This experience really put a damper on our holiday and should have been avoided since I visited the hotel 3 times in person to verify our reservations and requests prior to my guests arriving.

Absolutely the worst experience I have EVER had! Drove for 10 hours from Northern Ca. with a confirmed reservation at this hotel, I was driving alone, and am a disabled lady. I have never been to this area, and it was already dark when i hit LA, i called the hotel to confirm my late check in, only to be spoken to by the rudest most un professional man i have ever had the misfortune to encounter, called Peter M. To my complete shock and horror he turned out to be the Manager? First he asked my name (which i spelled three times) he told me i did not have a reservation, that I was calling the wrong hotel? When i said i had spoken to a lady at the hotel reservations that morning, he accused me of being a LIER, and stated that there were no women, only men in reservations? I again told him i had a confirmation number, he said «your lying, we haven’t had a room available for two weeks now». He then hung up on me?
In complete shock, i called again, and asked if i could speak to reservations? he said «No you can’t» and hung up on me again? When i eventually arrived, extremely tired and weary, i said i was here to check in, i gave him my name, and told him that i was the customer he hung up on twice. He began to take my info, and then accused me of giving him a «different name» when i called earlier? I asked him why i would do that, to which he began being verbally attacking me. I told him he couldn’t speak to a customer this way, and that i was going to report his treatment of me, he then said he was not going to check me in, and ordered me from «His Hotel, and said he would call the police»? I sat in the dark, alone in the parking lot crying, and trying to find another room somewhere, but as there was a convention in town, i ended up having to drive yet another hour to find a room at the Holiday Inn Express in Indio, where an absolute angel of a man got me a beautiful room in a lovely brand new Hotel (well worth a visit), what a contrast! It was after midnight by the time i got to sleep, but the worst part of it was that Hilton (whose name is on the hotel) did little if anything to resolve the matter? Someone like this should Never Ever be in front of house, and in direct contact with the public, and if Hilton are to keep their good reputation, this rude and offensive man should be relieved of his position Immediately, before he insults any more customers! He is a disgrace…

So we had a little vacation with a budget… Homewood Suites by Hilton Palm Dessert allowed us to be able to have a wonderful vacation in the desert. We stayed for four night at what I would say it’s a home away from home.
They are affordable, breakfast included everyday and dinners Mon-​Fri. The staff is awsome from the time you walk into the lobby to the time you leave. I think my wow moment was at the Monday dinner service, the staff that night was all about the guest. Not only where they making sure the kitchen was stocked with food and drinks but they were out making sure the guest were ok and if they needed anything they were getting it for them.
They made us feel like we were staying over at a friends house instead of a hotel.
Thank you for a wonderful experience… I know that it will be the first of many other stays

Customer service was awesome the three nights we stayed. From check-​in to check-​out the staff were always smiling and friendly.
The one bedroom suite was great. The kitchen had a stove, fridge, dish washer and was stocked with pots and utensils. The only complaint was that the TV in the living was a bit on the small size. Nothing to lose a star over.
The free daily breakfast and the Monday to Thursday dinners are great if you don’t want to go out in the horrible heat. But if you want to head out to eat there’s plenty of restaurants to choose from all within walking distance.
With the money we saved on breakfast and dinner we visited the few casinos in the area.
We will be back.

Had a wonderful 4^th of july weekend. This place is wonderful. I loved everything about it. Staff very friendly.

Very nice rooms. My room had its own kitchen area and a separate bedroom. Very comfortable. They serve complimentary dinner (pretzels, soup, salad, hot dogs) so you can’t beat that. They also serve complimentary breakfast. The most important thing I should mention is the AC. It allowed me to drop it to 60 degrees! Highly recommend.

It was my birthday weekend and I wanted my husband and I to stay at Homewood Suites by Hilton in Palm Desert. It was our first time stay at this hotel and it was really Comfortable, Clean and Relaxing. Andy at the front desk was so accommodating!
Complimentary breakfast was serve as well.
I recommend this hotel to anyway that wants a getaway staycation ;)

Hilton is definitely highly sought after when traveling and I love to have a place to store leftovers and reheat etc… Always week out the Homewoods in the Hilton brand and the Residence Inn in the Marriott brand!
Homewood has a smaller pool area than I would have liked, but still decent and clean.

First time staying in a Homewood Suites, we stayed a total of 4nights. The suite was number 101, I didn’t like the placement of the suite literally next to an entrance/​exit. Also in the room, there was what seemed like a storage closet, maybe the water heater in the room behind a door the was locked with key.
The curtain closers/​openers were falling off the hedges. As well as the closet doors. It seemed like everything was falling apart. Watching tv at night was also a challenge, the TV would skip and freeze, could be the satellite. It has a limited of local channels and no movie channels.
Made it to «happy hour» one night with shock top and budlight on tap, along with spinach artichoke dip and hummus followed with salad and cheese cubes.
Our second or third night we made it to breakfast, it was great. Best continental breakfast I’ve had. Omelets, waffles, sausage and bacon, along with numerous pastries.
House keeping went above and beyond. I thought they’d just come clean out the trash and maybe make the beds. But the even folded up clothes I had on the bed. And washed the sink dishes.
Check out day came and it was fast an easy. They simply slide our invoice under the door and we made our way out.
This hotel definitely has its pros and it’s cons. But I would definitely stay here again. Already planning our next stay.

We needed a place to stay and all rooms in the area were sold out. Drove up to this property to ask for help. Assistant general manager josh had a room available but we needed 2. He went out of his way to find us another room code by to make sure we had a place to stay. 5 stars for being genuinely concerned for our situation. Need more professionals out there like josh.

Walked into our room on Valentines day night and the kitchen smelled like vomit. So bad, that I had to cover my nose with my shirt just to endure it.
This really sucked, especially when we stopped to buy food ton eat in their kitchen to save us a couple bucks. I couldn’t eat in there.
Luckily the smell didn’t carry all the way to bed area.
Courtesy call the next morning, «We were just making sure everything is ok and you’re enjoying your stay»
«We are OK but the room really smells badly like vomit in the kitchen.»
«Oh ok, well have a great day!»
Isn’t the point of the call to fix a problem if there is one?
Setting aside the whole vomit situation, the beds are big and comfy, the shower was roomy and clean, and they have a free breakfast buffet. Overall, not bad.

STAYED HERE TWICE AND I WILL KEEP COMING BACK!
Having worked for Hilton, I love love love when hotels are up to Hilton’s Standards– and this place is most definitely up to par!
The location is not all that, but it’s right next to COLDSTONE’S CREAMERY: D
OhMyGoodness. My family had four rooms booked under myself, and two rooms booked under another family member, so we took a nice walk from the hotel, down to get ice-​cream. All 27 of us (including my puppy:))! I was able to bring my little puppy into the store because it was like 108 that day, and we just sat in the corner of the little place, the two ladies that served us ice-​cream were really nice too!
Now, the rooms.
CLEAN CLEAN CLEAN.
Nice and comfy beds and sofa sleepers!
Lots and lots of space in the room!
Fancy little kitchens in the rooms that have stoves, microwaves, huge refrigerators, dishwashers, and pots and pans! :D
They also have a coffeemaker in the room with coffee of course, anddd FREE POPCORN!
The bathrooms are MORE than spacious and there is a huge mirror outside of the bathroom for all of you ladies that love big mirrors to sit down and do your makeup!
Two TV’s in each room.
There’s a nice pool outside and jacuzzi, and also a mini golf course for the young kids!
Nice little park next door. My family utilized the park during our stay to play basketball and have a water fight, and race. It’s a huge park.
AND FREE BREAKFAST DURING YOUR STAY! AND FREE DINNER MONDAY TO THURSDAY!
OhMyGosh, I feel like I’m missing a lot more, but I RECOMMEND YOU JUST COME AND CHECK IT OUT YOURSELF. PLEASE!

Let me start by noting this is not a resort hotel. If you’re looking for a hotel where you’re planning on lying by the pool and having staff bring you margaritas, this obviously is not the place.
However, if you’re looking for a place to stay while in you’re in the area, I can’t imagine a better deal. $ 150/​night. Room 311. Huge room. There’s a full kitchen, living room area, and bedroom area. It’s all one big room, like a studio apartment. I was so surprised when I walked in at the size of the space.
Super clean, comfy environment, quiet, pleasant. I stayed in a cool month so didn’t use the air, but did have the air on for a minute and it was a little noisy.
The living room area has a pull out sofa if you have kids or another guest with you.
Feel free to bring food and drink. Full size fridge, stove and microwave.
What a deal!

Rolling up to the hotel Camilla the Unilocaling Hen became excited as she was greeted by the Homewood duck. Later they got into a little tiff because Camilla made some offhand comment about how she would be a really good mascot for the brand because hens are super fluffy looking but I digress…
Check in was easy. My room was on the first floor. I was worried about noise but did not hear much noise at all. The room itself was large and had a kitchen and eating area. It also had a sitting area. I was here on business so I didn’t actually use anything but I did peak in and see that plates and all the things you need for light cooking or heating up of snacks could be done easily here.
They offer a full breakfast. At night they have about two hours where they serve a small dinner with wine and beer. I thought that was pretty nice. I personally didn’t like the meal on account it was chicken, and well you know, Camilla and all. I did enjoy a few glasses of red wine.
When buying some water I noticed that they do not sell wine or beer in the front. So bring your own if you want to skip the free stuff.
This is a nice hotel for business guests. I would say those who are on vacation should look for a nicer more resort like place. The pool here isn’t that great and the location is a little out of the way for those who are not on business.
This hotel is really close to the Hampton Inn which has a similar style. I haven’t stayed at the one close by but at others, and I think I prefer Homewood Suites.

My husband, mother-​in-​law, and I stayed here at the Homewood Suites in Palm Desert in July. I must say we were all impressed.
This hotel is very simple in design, layout, and not a particular standout from other Hiltons, but the suites are extremely accommodating and clean at an affordable rate.
It was a really clean hotel throughout the lobby, breakfast area, and our double queen suite. Lots of parking available. Pretty safe area of Palm Desert.
We either didn’t have very loud neighbors or the sound proofing was great. Not sure which, but either way we all slept like unfussy babies. ;)
A variety of breakfast items were complimentary; however, the coffee was way too weak for me and the orange juice was so disgusting. I had a bagel, fruit, and yogurt. My husband had some bacon and scrambled eggs.
The two amenities that I really appreciated: 1) super comfy and clean bed and 2) free high-​speed Internet.
Lastly, the employees here were super friendly and helpful. All of them said «hi» and «good morning» with a smile which is not usual of many family-​oriented hotels. Kudos ladies and gents!
I suspect that we will be back again to the Palm Springs/​Desert Hot Springs/​Palm Desert area, so this is our new go-​to stay over. I would recommend it as a family-​friendly Hilton hotel.
Review #168