Courtyard Palm Desert

ZERO SECURITY — BURGLARIZED — DIDN’T GET ANYTHING REIMBURSED
My friend and I stayed at the Courtyard Palm Desert for Coachella 2016. Everything was fine until Sunday night /​Monday morning. We got back at around 1:30am to find that someone had broken into our room and taken all our cash, car keys, and other belongings.
The front desk was utterly useless. It took them forever to find complaint forms for us to fill out. We had the Sheriff’s Department come out and filed a report with them too. Apparently, a LOT of people in the hotel got burglarized while we were all out at Coachella. People lost THOUSANDS of dollars worth of cash and laptops and car keys. The front desk speculated that maybe a recently fired manager might have used the master key at the time when pretty much everyone was out at Coachella and simply breezed through everyone’s rooms.
It took the hotel a whole month to get back at us and they said that since there was «no evidence of a break-​in» they weren’t responsible for anything. They simply IGNORED THE FACT THAT HALF THEIR GUESTS GOT BURGLARIZED. Turns out, they don’t even have security cameras at all, and the only safes they have are at the front desk.
So, due to the hotel’s inadequate security, they are taking ZERO RESPONSIBILITY. I tried following up with them, but they said their claims report is final, that their customer service will not do anything about it, and that it was out of their hands. This is the most insulting customer service I have ever experienced.
Do not ever stay here. Ever. It is a black hole of integrity and intelligence.

Once again never go here. After I got all my electronics and valuables stolen, as well as many other individuals in a short window the last night of Coachella (well planned out) all management says is the police is investigating instead of reimbursing us for what there employees stole. I call and leave messages to management… they never get back to me. We had over 10 rooms stolen from in a short two hour window. There were obviously multiple employees involved and they can either magically open doors or they had the master key. It’s so pathetic after you spend $ 375 a night and the employees steal from over 10 rooms they can’t take action for their screw up and reimburse us for ANYTHING. You would think we would get refunded for the room at least… nothing. Clearly the employees that stole were in the rooms the days leading up because they knew exactly where everything was and what they were taking, it was very well thought out! Never go to a Marriot! Pathetic losers who steal from «valued» customers

Worst, hotel, ever! Three rooms later the air conditioning worked for a few minutes before blowing the circuit when it was 113 degrees outside. While traveling to my third room I noticed water damaged ceiling tiles. Accidentally charged my co-​worker $ 330 for a company funded hotel, then said they couldn’t refund it and told her to call her bank. Wish I could give them zero stars. Just stay away…

Very well organized, nice environment.
The swimming pool is the best in the hot weather of this area.

Terrible service. Got here 2 hours ago and still have not been able to check in. Staff is very rude, unorganized, and was not accommodating. Will not be coming back.

I arrived with 3 friends on 21^st April to check into courtyard Palm desert. No assistance offered to help us with our bags, not trolley offered. The first two nights consisted of us ringing concierge and asking them to please manage the apartment next to us that was partying excessively to the point that we could hear it over the already loud A/​C in the rooms.
The complaint on Friday night was not successfully managed and it resulted in myself getting 0 hours sleep. Saturday night the partying from the room next to us continued we contacted front desk several times and it ended with the Police having to come and remove these people from the property. We went down to speak with Adam Cantly the manager of the time that we were informed was the «general manager» when infact he is not. He only offered us free breakfast and late checkout. From my experience of working in hotels Saturday night cost of the hotel should have been reimbursed to the guests to compensate their dissatisfying experience of that night.
Upon returning to the premises after Coachella day 3, we noticed our room had been robbed. Reported it to front desk and after some discussions with other guest found out that several rooms had been robbed. We are international travellers and we had passports, credit cards, ipad, hard drives, clothes, all our make up bags, dirty clothes, toiletries, bags and go pro accessories were all stolen.
When asking staff for help they were very hesitant to tell us anything. I asked for general managers business card and was handed a card of an old general manager whom no longer works for the company. the intern GM and Adam Cantley accused us of ‘dropping a key’ or ‘giving it to someone’ yet when we checked out we handed 4 keys which is what we were given upon check in. these 4 keys were on us at all times.
Once we realised that we were not safe in this hotel we always left one of us in the room. When myself and 2 other girls were at the police station it was sighted that GM, Adam Cantley, Maintenance staff member and 2 other business men entered the room opposite ours that was also robbed and spent 5 minutes in there behind closed doors. Little suss, why do you need to enter a vacant room after it has been robbed, why does there need to be 5 of you?
Any documentation Adam Cantley provided us had no letter head, no ABN, no date or time stamp when I politely asked him to sign it he ripped it up in my face.
We asked for numbers to contact for corporate and GM gave us incorrect numbers sending us in circles.
No cameras in the entire hotel when asked why the first time it was due to guest complaining of privacy, second time it was due to management choice. Then other guests were told cause its «palm springs».
After reporting it to the police and following up with other guests, Adam Cantley and Maintenance were hovering around us in the lobby, doing laps and spending excessive time near the maintenance shed having conversation that during Adam Cantley looked over his should several times.

What an absolutely disgusting place!
We were here for Coachella weekend 2! Fairly nice and clean hotel but DO NOT TRUST THEM.
We had our roomed ransacked– our passports, money, cameras, clothing and everything else down to our dirty underwear was stolen. All our jewellery and pretty much anything they could fit in the backpack (that they also stole)!!! Electronics iPads hard drives all our toiletries and make up bags.
Over $ 12,000 worth of stuff gone.
Reception staff were adamant they only gave us 4 keys so when we produced the 4 keys to them and received a key log– obviously someone is doing an inside job. The staff are not to be trusted. They are all in on it. 8 other rooms were also ransacked in the same weekend and more the previous weekend.
This place is horrible, the staff played dumb and if you are also a victim please contact me.

Horrendous, dreary GRAY interior makeover of all the rooms make you feel like you are in a depressing cave. Gray carpet, gray wallpaper, gray sofa, hideous gray blotchy 8 foot graphic over the bed. When the manager heard my dismay, he said other guests also complained but it was Marriott corporate who chose the décor and that it was to be duplicated across the country!
As a platinum elite member, I will rethink staying at any of these redone Courtyard hotels if I have to stay over mor than a day. They are depressing rooms. The lobby mixed some beige and blue in, so it is a bit better. The décor of the 50 shades of gray depressing room needs to be changed, at least Marriott should change the gray wallpaper.

Please beware… this hotel has a nice appearance but don’t expect to get any sleep in your room if you are on the 2^nd floor. I stayed here two nights and it was torcher PURE HELL… it almost seemed as if a marching band was practicing for a parade in the room above us. The staff was very nice and offered to change our room if one was available. Whatever you do don’t stay on the 2^nd floor if you are looking to get some sleep between the hours of 10pm — 8am, if anything request a room on the third floor. Good Luck!

I’m here on business which means I need the Internet. The Internet has been down each day I was here. I had to drive to kinkos 15 minutes away the next morning at 7am which was inconvenient. If I knew this was going to happen, I would stayed at a Motel 6. Much cheaper and same accommodations.

I walk in to check in and inmediately I am told that «the only room with king size bed as I requested is a handicap room» I tell the person what’s the problem? Then she comes and says that the shower is low, etc, etc. So, I agree and take the room, after I get in the room, to tell you the truth it was kind of depressing so I go back to the front desk and there is another person and just told him that I wanted another room, guess what! He gives a normal room with a king size bed. Not happy about the person in the front desk lying to me, if there was a room available as I requested why didn’t she give it to me? it gave a bad feeling and I do not like these games, from now on do not plan to make reservations at the Marriott Courtyard anymore.

Wow, not sure about all the bad reviews here… I thought this place was pretty nice! Then again, as a budget traveler I usually stay in some pretty sketchy motels… so I guess I’m easy to impress.
The room was spacious, modern and very tastefully decorated. Everything felt VERY clean; normally I would **never** walk around barefoot on a hotel carpet, but I felt fine doing so here. The bedding was also very clean, fresh and SUPER COMFY! Bathroom was very clean as well, with excellent hot water and water pressure in the shower.
Pool area was clean and very nice too. Jacuzzi was hot and the jets worked great.
The only complaints were minor stuff like the in-​room fridge not being that cold, and the TV channels being screwy… none of which really bothered me, but was an annoyance to my friend.
For the price we paid, this was FANTASTIC!

TERRIBLE!!! WORST hotel ever. I travel a lot and know what a good, ok and bad hotel is. I went to a friend’s wedding and stayed there for one night. The next morning I took off but left my favorite belt in the closet. I called back about 5 times to ask and everytime someone told me they would look into it and call me back, which never happen. Until today, I called and told them that I will call back in 15 minutes which allows you to talk to housekeeping. In 5 minutes, they finally called back and told me there was nothing found in the room. Are you kidding? It is for sure there! Nothing found? How about the tip I left next to the closet?!
It is definitely not the worst hotel in terms of decoration, environment or food. But the service, WORST ever!!! Housekeeping, WORST!!! Front desk, WORST!!! With a huge selection of great hotels in this area, AVOID this one!
BTW, the tub doesn’t drain. Want a shower? Sorry, bath (all the time for your feet) only lol.

Currently staying here.
The Pros: Really friendly staff and near many shops and amenities.
The rooms are also updated and modern.
The Cons: The rooms are very small and there are barely any places to put folded clothes. 1 person would be ok but 2 is pushing it.
We asked for a pack and play for my daughter, the first one they brought was filthy and disgusting. We also had to request patio furniture because our balcony didn’t have them.
The pool was murky and greenish
There was also a lady in the lobby all day (not kidding) saw her at breakfast and just got back from the store and she’s still in the same chair watching the Disney channel. I saw her all day in the lobby and she was talking to herself. When I asked the front desk what the deal was they stated she was a guest. Even If she’s a guest it just didn’t make for the best experience for my family.

Messed up reservation
. stay was for 3 consecutive days not 2 days off then back for a day. No maid service the entire stay. WTF? Construction going on in rooms above us the whole day. Complaint seized sawing for 1 hr. Limited wifi and cell service (ATT). Will not stay here again very disappointed.

Not To Normal Marriott Standards
Anyone who knows us know that we’re Marriott loyalists as you know what you’re expecting when you stay at a Marriott property. Or at least that’s what we thought…
The lobby staff was very nice and the lobby looked fantastic. However, the rooms and the rest of the property looked a bit dated. (We know it’s not the JW, but the JW was a bit dated as well and had their own issues.) We were in a room that had a jacuzzi tub in the corner, by the bed. It was kinda bizarre, but that’s okay… One of the ice machines was totally out of ice, and we ended up going to a different floor to fill the cooler because the ice machine in the other wing was difficult to locate. The elevators are not clearly marked either. Nothing like exploring the hallways with all your bags in tow. It is what it is, but for that, I would give it three star rating.
The room was generally clean, that is, until we got into the restroom. Let’s just say that the toilet needed some attention. I would be totally mortified if anyone stepped into my house and the toilet was not clean. You can definitely tell that the bowl has not been scrubbed in a while. We were only staying overnight, so we didn’t report it. If it were a longer stay, we would have informed the front desk. Because of this, we knocked it down to a two star rating.
My suggestion would be that a maintenance or housekeeping supervisor make regular spot checks to make sure that things are being cleaned properly. In other words, would they feel good about the standards they are presenting to their guests? It was something totally not expected in a Marriott, let alone in anywhere else.

The room was big enough, clean, and the bed was very comfortable. The shower could have used more water pressure. Also, the shower was clogged from the first day we were there.
Our experience with Courtyard Palm Desert was up and down. We were greeted by a very friendly lady at the front desk when we checked-​in. The check in process was very easy. She even handed us snacks for being Elite members. The rest of the service however was not good – we had two other interactions with the staff and it was really bad service.
We came in after the festival early Saturday morning and decided to ask the guy in the front desk a couple of questions on our way up to the room. We explained to him that the shower was clogged and asked if someone could come up and fix it. Without hesitation he said that there wasn’t anyone there that could go up and that we should have told them earlier. I wondered what would happen in an emergency at that hotel. We asked him about late check out and without checking or being helpful said that they weren’t offering any late check outs. He didn’t give us any options.
We decided to call the front desk in the morning to ask about late check out and the lady told us that there was no late check out option but we could check out at 2pm for an additional $ 50 charge. It didn’t make sense to me that they didn’t offer late check out but they would for a $ 50 fee – I asked to have a supervisor call our room.
A few minutes later, the supervisor at the time explained the same thing – they cant offer a late check out but could for a $ 50 charge. She explained that there was a large group coming in so we couldn’t check out late… BUT…we could check-​out late for a $ 50 charge. I explained to her that i didn’t understand how we cant do late check out because there was a big group coming but could check out late for a $ 50 charge… what would the $ 50 charge magically accomplish??? She mentioned that the fee was a charge set by their sales team. I asked her to wave it as a manager because it was clearly a ridiculous charge. She said that the sales team wouldn’t allow them her to waive it. She did however offer to allow us to check out by 1:30pm w/​out a charge so we thanked her for that.
I appreciated the supervisor’s willingness to give us an option but the $ 50 charge left a bad taste in my mouth. If management reads this – either allow late check-​out or not. Don’t offer a late check out fee that doesn’t make sense and makes loyal customers upset. I knew that Stagecoach was next week and people from all over the place would be coming in. I would have understood that a late check-​out would have been difficult but the $ 50 fee is just plain stupid.

I know mistakes are made and I really try to give the benefit of the doubt, especially when I actually like a particular business. But when the same thing happens more than once, it’s time to stop being so nice about it.
I stayed at this hotel the weekend of 10÷17÷14 and had an issue with housekeeping coming into my room while the «do not disturb» sign was on the door. My friend and I came back after being out all day and noticed that the beds were made, the trash was empty and clean towels were put out. The privacy sign had been taken down and put on the interior door handle. We had left our computers, an iPad and jewelry laying out and we were honestly pretty upset that someone came in when we clearly asked them not to. We complained at the front desk and were assured that housekeeping would be spoken to and a note would be made in the computer. I really liked everyone at the front desk and pretty much let it go because I thought it was a one time mistake.
We booked another stay for the current weekend, ¼/​15, and could not believe our eyes when we returned to our room this afternoon and saw that the beds had been made, clean towel put out and that the privacy sign had been put back inside the room AGAIN. Another complaint to the front desk, another apology. Totally unacceptable.
I guess it’s irritating me more than a little bit this time because if housekeeping is so intent on cleaning these rooms, why aren’t the rooms actually CLEAN and maintained? We found some pretty gross stuff in room 202, with pictures to back it up. How about the freshly squashed bug on the edge of the curtains? Or the half full water bottle from another guess behind the big chair? Or the long white hairs, used plastic spoon and piece of cereal behind the nightstand, which I found looking for an outlet for my phone charger? We couldn’t use the closet at all because the doors were off the track and fell forward when we tried to open the door on the right… ugh, just one small thing after another. And the most concerning thing… not really a housekeeping issue but a maintenance/​safety issue… why does the main window in the living area open up completely, with no screen or guard to prevent small kids (or even adults) from falling out? Ditto with the smashed in plastic cover on the cement near one of the hot tubs in the pool area.
I guess while I’m on a roll here, I should also mention that the room we were given shared a wall with the stairwell and every morning between 4 and 8 am, it sounded like a herd of buffalo coming down from the 3^rd floor. Today someone even decided to drag their suitcase all the way down from the 3^rd floor and every, single slam was right behind our beds. Not happy with Courtyard Palm Desert right now, at all.

November and the snowbirds are returning to the Coachella Valley. Its been a while since I stayed here and the rates have escalated since summer has passed.
While checking in, the friendly desk gal gave me 400 Marriott rewards points, a bottle of water, a Hershey’s chocolate bar and a choice of any item in the lobby marketplace. I opted for the small Hagen Daz strawberry ice cream. All this was a welcome gift which was a nice gesture.
The rate for two nights was $ 93.00 a night and I was upgraded to a suite on the first floor. The suite included a separate living room, wet bar, mini fridge, two large flat screens, desk, and microwave oven. The separate bedroom was on the small side and the bedroom mattress was on the soft side. Overall the room was comfy but I did hear noise from the room above me which is why I prefer the upper floor as my preference.
On a side note, the Marriott Rewards program earns Five stars. I have to say the Marriott rewards program is a great way to rack up points for air travel and hotel stays. Being a Platinum member I receive a 50% bonus on points earned at Marriott Hotels and I’m a Marriott vacation club owner which allows me flexibility to trade my Newport Beach week and or Palm Desert location. I also have the option to deposit my week for rewards points which gives me the option to purchase travel packages by hotel category which I can purchase and stay 5 to 7 nights. The packages include 132,000 airline points for flights via United and or their partners. I’ve already booked my trip next April for London, Seville, Marbella, Mallorca Spain for 13 nights and I only needed to purchase inter Europe airline tickets which saved me major bucks. Another way I rack up points in via the Marriott visa card which gives me a free night stay per year at a category five hotel and earn 5 additional points at every Marriott and additional 2 points for dining, airline tickets and rental cars.
I’m a Marriott rewards fan and I hope my experience will benefit your future travels.

I Will never recommend this place to stay here. Card locks on outside doors do not work and you have to walk around to the front desk in 107 degree heat. Second thing check out the pool area to see what you will be subjected too… This weekend. it was the ghetto that came to the pool area… The pool was murkey and the jacuzzi looked yellow from obviously urine. Yes the ghetto kids used it as their own toilet.
This marriott reminds me More of a motel 6 or a vagabond or a super 8 motel… Know your fellow guests… So checked out a day early… I have been coming to palm Springs since a small child. My dad worked for marriott corporation for many years and I have always wanted to try this marriott. Bad weekend definitely here. The mattress is terrible. I woke up with lower back pain… The rooms are small… I will eat the costs of the second night just to have the ability to leave…