Mountain View Tire & Auto Service

Took my car a for lube and oil change. They phoned me while working on it and read a whole litany of things needed doing that totalled up to several thousand dollars. I declined, as none of seemed to be a problem worn out shocks etc. picked up the car and a scary dashboard light came on. They told me it was a vacuum Leak alarm. They said it was that way when they first got the car. My wife and I had never seen this light. Strange, between me shutting off the car and them turning it on this. occurred? They reset the light and it went off. To cover future problems I sent an email to the address on the invoice.
Next morning the mgr called and seemed a little upset I had contacted his boss. Anyway, he told me to check the gas cap. Sure enough it was hanging off. I had never seen it hanging off like that. Draw your own conclusions.

Ok place — big plus is that they are open on weekends, which is good for people with car problems during weekend get away from LA. When You are in this situation, don’t expect to get a break on price. Had a caliper problem — granted, they changed pads and rotor too, but $ 1200? Bend over.

We were driving to La Quinta for a 5 day golf event and the temps were going to be 106+ everyday. Just as we started to descend into the Cochila valley the A/​C in my MDX started to fail. Was barely blowing air and what was coming out was only cool. We called ahead a few places to see if by some miracle we could get it fixed that day. First place was an answering machine, second place didn’t speak very good English, third place was Mountain View. The reply was bring it in on in, $ 65 to run the diagnostic and we can go from there. Long story short, they fixed it in less than two hours for about $ 200. A bargain considering they had me over a barrel. If I lived in the area I would make these guys my auto repair place for everything. Honest, responsible, capable, and they called me the next day to make sure everything was still good. I don’t give 5 stars often but these guys earned them.

In preparing for a river trip I discovered I needed a trailer tire 24 hours before departure. Mike G found the tire in time! Then the lights weren’t working and Mike took time in the hot sun to find the problem & fix it, then add air to my tires and I was off. I am so impressed with the service and the shop certainly has my loyalty. Mike is an awesome employee!

We were bummed out finding a nail in a front tire on our Ford Escape. Quickly checking fellow Unilocaler reviews pointed us here but we were bracing ourselves for the usual hard sell to replace at least the front two tires but were pleased that they patched the tire quickly = no need to buy new tires (whew, existing tires relatively new).
Impressed with Robert’s personable and professional demeanor, and knowing the brakes were due for service, got a quote for brake service which was competitive. The brake service was done in a snap (under four hours).
Service was great. Drove away feeling handled fairly and not the usual feeling of being ripped off for repair.

Let me start off by saying this place is more than a «tire store»! My car had multiple issues that is too long to describe, but they provided the BEST customer service I have ever received in this industry. The trust, the knowledge they shared and the desire to please the customer is phenomenal.
Doug has a gift when it comes to quality customer relations. I would like to send a shout out to Mike and to Ernesto for putting up with my crazy ways!
Take your car here!
Joan k

This shop is bogus. They told me it would cost $ 1200 to replace my fuel pump, but the absolute lowest they could do it was $ 900. I told them I didn’t have that and couldn’t do it. Then he said he could do t for absolutely no less than $ 600. I got my car towed home, found another place to take it, turns out they misdiagnosed the problem and it was only a sensor that had been flipped and was a $ 20 fix.
They also told me they would cut me a discount if I left a positive review. That is corrupt and so representative of mechanics trying to screw women. Thank goodness I got my car out of there.

My wife and I had a flat tire that a couple days ago, and we were looking to get patched up. We went to Ramona Tire in Rancho Mirage because we had a coupon for a free tire patch. The location seemed to have closed down, so we came here, the price was $ 25 and we knew we could get it done for cheaper or for free somewhere else. The store manager Doug inquired why we were not statisfied with the price and upon letting him know what we had decided, Doug stated that he would fix the problem and the tire for free if we would write a Unilocal review about the situation, and we agreed to do so. The patch took about half an hour to do and we were on our way. Recently, we have had some problems with auto repair shops and this gave us some promise for the future. I have let my mother and mother-​in-​law know about this shop, because they had some of the same problems.

Our car’s warning signal regarding the engine’s emission control system went on on our way to Palm Desert (coming from LA) so we decided we better have it checked. We chose to go to this service station as it was close to the hotel we were staying as well as for the great reviews this location received.
Upon arrival we saw that there were already many cars being inspected/​serviced and we thought that we might have to take an appointment and come back another day. However, we only had to wait a very short time as the employees checked our entire car for possible errors.
Doug, who took care of us, was extremely nice and clearly showed how well this service center treats their customers. It was a very fast and great experience, as only a minor tweak had to be done and we were ready to leave again. If we ever happen to have another problem, Mountain View Tire & Auto Service is the place we will go! Definitely recommend it.

Good prices for an oil change but they over filled with oil that it is overflowing to the Steering Fluid. When the car calls for 5 quarts of oil. Put only 5 quarts in.

The day after I posted the original review here, I was contacted by Eddie from Mt. View’s corporate office in Rancho Cucamonga. Eddie was very upset at my experience and took the time to drive out to the Palm Desert location and review the transactions and their practices. Eddie told me on the phone that «(he) Didn’t care if he had to fire the manager and the assistant and have a tire guy run the place, the service to my customers are more important.» When I heard that I was satisfied that he genuinely felt bad and wanted to make it right. He expressed concern and assured me that something like this will never happen again to anyone as that was all I wanted from this company. On top of that he unexpectedly credited back my credit card for a substantial portion of the original repair ticket. I have since learned that there are 31 locations for this company and there is another one in Palm Desert near I-​10. I will be going to that location from now on. I will still go to Mt. View because of people like Eddie. Thank you for taking care of the situation and taking the time and the effort to make it right by the customer.

I came here Monday morning after noticing a small nail in my tire. I don’t live in the area anymore, but come out often, and had another tire place I should have gone to.
I spoke with a store employee who acted like I didn’t know what I was talking about just because I am a woman (I don’t know this forsure but it’s not the first time) he laughed about the nail and then finally went to «check it out» he pulled the nail out and assured me it didn’t pierce into my tire enough even though I asked for them to further check besides just pulling it out because I would be driving back to Los Angeles soon. He kinda laughed at me and didn’t check further and said its fine.
Wednesday morning comes and I am about to leave back to LA when my car tire pressure system goes off for the same back tire… I go back and again get similar slow service and felt a lot like it was because a female alone with a nice car they can take advantage of. They tried to sell me on extra things such as nitrogen in my tires. I simply said no and just to check the tire out that their shop said was fine on Monday.
I waited close to an hour for them to tell me there’s no leak. An odd consequence with my car tire pressure of you ask me.
I leave finally and recheck my tires with a gage. They over inflated the one tire 12lbs too much!!! Maybe so I would think it wasn’t leaking maybe because they didn’t take me very serious or knowledgable as a girl? But over inflating that much is not good for the car weight or tires to say the least.
I just very disappointed in their service and how they handled both times I came in.
Learn to check all 4 tires and what pressure they should all be at please! Or for future customers make sure they don’t try to do this to you!

Mike and Fred have been nothing but excellent in their knowledge, customer service, quality, and promptness. Any problem they have found, they’ve been able to fix and have made us feel taken care of because of their concerns with safety. I’m very glad we happened upon this place!

We have taken our cars there for tires, breaks, oil changes etc for more than 30+ years
and they’ve always been competitive, efficient and done good work, When we needed something they could noir do they referred us to another superior source we’ve also used for 30+ years. You can’t do bette r then that!

Douglas, the gentleman that runs the location on Town Center called to discuss my position. After hearing me out we agreed to continue our relationship.
He wanted to express his interest in keeping loyal clients happy. He was confused as to why I had not come to him to resolve the matter of my punctured tire. Due to proximity I had started visiting the new location on Monterey and their manner was less professional.
I apologized to Douglas for not speaking to him directly and he rectified any ill feelings I was harboring. I will return to Town Center when the need arises.

I have been here for multiple car issues & am always satisfied with the repairs. The staff is very friendly, & have even given me a ride home when I had no mode of transportation while my car was being worked on. Sometimes they have long wait times, even with an appointment, but that is to be expected with any car repair shop I suppose! All in all, being a woman (& have had awful experiences where car shops try to rip me off), I would recommend these guys to all my girlfriends.

Surprisingly really cheap for an alignment compared to most. So far my car doesn’t seem to pull from one side to another so that’s a plus.

I noticed a nail in my tire and went to get it removed and I was Lucky because the nail didn’t hurt the tire. I did need two rear tires pretty bad so as my Luck would have it they had two tires to sell me. Thank you Douglas for the help ~ this was the 2^nd time I have purchased my tires from Mountain View Tire and will be back for an oil change soon. Monique W

I once again brought a car to have an oil change and tire rotation. I love that they never try to sell me something I didn’t come in for.
I have brought in a couple of cars thinking I needed new brakes after inspecting them they encouraged me to wait, and come back in a couple of months.
Thanks for the friendly and honest service.

I needed to have a broken wheel stud replaced and while the manager was certainly professional and timely in getting back to me with a quote, the price was outrageous considering the nature of the job. Once one has access to the hub to pound the wheel studs out, the labor difference between replacing 1 stud vs all 5 is trivial… yet, I was quoted for $ 60 per stud for a total of $ 390 if I wanted all 5 replaced.
Then I called Big O Tires nearby in Cathedral City for the same job. $ 71 OTD for 2 studs and I was out of there within half an hour.
While this Mountain View Tire branch may do quality work, I’d highly recommend doing your homework before getting any job done here to make sure you’re not being taken advantage of.
Thoroughly unimpressed.