Tiffany & Co

We’ve always had a great experience at Tiffany stores, this was one of the many wonderful experiences. We walked in for a birthday celebration looking for something small and nice. The nice gentleman said happy birthday (sincerely) and helped us find the perfect necklace. It wasn’t one of those salespeople with automated messages who base their lines off of a script. He was very geniune and helpful. We found the perfect necklace. Thank you for turning this low dollar purchase into a high dollar experience.

Love stopping in here. No pressure to purchase and they allow you ample time to browse.
Yellow diamond display is gorgeous and their key collection is fabulous.
Love it here. Highlight of our Palm desert mini staycation.

Pro’s: Always clean, in a nice shopping center, security (door men) are always smiling & nice.
Con’s: Cleanings are way too expensive, backs to the earrings seem to fall off often (no warranty for what you pay. I’ve personally lost 3 pairs & had to pay for new ones each time), & most importantly the sales associates are rude. Let me break down rude: they treat you as if you’re a bother, they act like they’re better than you, they aren’t friendly, they aren’t engaging, they always want to up-​sell you, & they’re always in a rush to get you in & out so they can move on to a bigger/​better commission.
I personally have spent a lot of money here. For gifts for myself, & gifts for family & friends. Many times going in looking «not done up,» & I feel as though they judge me off of that right away. Even though I’m always carrying a real Louis Vuitton purse.
I was just gifted a gift card on Christmas & my mom said the sales associate was rude. My best friend stopped shopping at Tiffany’s (after spending lots of money here over the years as well) because of the sales staff being rude. My brother bought me perfume for my birthday & said he was also treated rudely.
Very upsetting for such a huge/​well known company.

I visited the Tiffany’s on El Paseo in Palm Desert over the holidays to use a Tiffany gift card I received a while back. Sales associate «Larry» was very helpful in picking out just the right items. The store was beautifully decorated for the holidays and parking was easy to find. Thank you Larry and have a Happy New Year!

Stopped by over the Thanksgiving holiday with the gf and her sister to look around the store and were helped by an extremely pleasant gentleman, James Sullivan. This review is for his positive attitude, knowledge, and professionalism.
The store was beautiful as always!

Ah Christmas at Tiffany’s! From a nice jewish boy it’s still worth checking out the latest and greatest!
Love this place! Bought my daughter a beautiful butterfly here and she wears it everyday!

She… threw…away…the…box.
Me: How can you throw away «the box?»
Daughter: Mom, it’s just a box.
Me: No, it’s a Tiffany’s box.
Daughter: You can’t do anything with it. Why do you want it? What are you going to do with it?
Me: Nothing now. You smashed it up and threw it away.
Our first purchase here was for a special occasion for our daughter. We purchased the Tiffany’s Heart Tag Toggle Necklace ($ 525). That’s the box she threw away. The second purchase was the matching Tiffany’s Heart Tag Toggle Bracelet ($ 375). Thankfully, she kept the two Tiffany pouches and the second box.
Customer service here is fantastic.
Somewhere among the landfills is a famous Tiffany Blue Box.

I visited this location today for the first time, NOT impressed by any means.
Unfortunately, i did not get the name of the 1^st associate who helped me but she was a young blonde female with shoulder length hair. She was the only SA who was very personalble & helpful that i dealt with. I closed the transaction with a different SAwho was the opposite from the first person I was dealing with. I ended up with a different person because i informed the SA that i wanted to look around some more. when I had found something, a different SA had came by conveniently at that time. Since I did not see the previous SA who’d been assisting me i told her that i wanted to look at a few pieces… i regret that decision! The SA who last helped me did not have good customer service, what so ever!
If you plan to shop at this location dont let «L.Lucero» help you.
I believe Lucero should learn some pointers from britney at louis vuitton a few doors down. I went to the boutique after shopping at tiffanys and she was excellent!
UPDATED ON 12.16.12
Org. I gave this location a 1 star rating. However, the store manager Jose changed that instantly after talking to him. I called the store the following day, and left him a voice message explaining how I was not satisfied at all. Jose contacted me promptly and was extremely helpful! End result, he offered to refund my husband’s debit card for everything that was purchased.

I lost one of my Tiffany Bow earrings and I went in to order a replacement. Jesus «Eloy» Rodriguez was very helpful and had them shipped to my home in San Francisco. When I received them they weren’t perfect, and I called him and he had me send them back to him. He immediately replaced my earrings with a brand new pair and shipped them super fast to my home in SF. I am SO impressed with Eloy’s customer service skills. Throughout this process he was always there– he contacted me via email and over the phone. He made sure everything was ok and was always there for any questions or concerns. I have purchased many things from Tiffany’s in the past, but never encountered a staff member like Eloy. Next time I want to purchase something from Tiffany’s or anyone else I know– i will send them to Eloy. He is an amazing member of the Tiffany’s Palm Desert team and he treated me with such respect and I am so impressed with him. This time my purchase was so small (only about $ 90 dollars) and he treated the entire issue like I had bought a diamond ring from Tiffany’s. It doesn’t matter how small your purchase is– Eloy will give you the best service and make sure EVERYTHING is perfect.
I really recommend going through Jesus Eloy Rodriguez. He is so easy to work with, and does not stop until the customer is 110% happy. Thank you Eloy for everything ! I’m wearing my earrings and I am so extremely happy!

Tiffany’s & Co is still my favorite place to buy wedding gifts and birthday /​Christmas gifts for my female friends. The signature little blue bag always elicits exaggerated response of surprise and joy. As expected, the service is impeccable and very catering. Non pushy sales, and very informative /​helpful when you just can’t decide what to buy for the person who has everything.

I’ve never really knew so much about jewelry until I had to start looking for engagement rings. In the past I’ve either felt often ignored or pressured to buy something when I went to jewelry stores so my prior experiences made me avoid them. When i began my hunt for diamonds rings I thought what better place to start than the best.
The store is well designed and the ambiance is elegant and comfortable for jewelry shopping. The staff are all really friendly. Even security who all dressed like the secret service greeted and open doors for you. Their reputation for customer service proceeded them. I was lucky to be approached by Kathryn who I will say was the best! She helped me with all my answers and educated me on diamonds as well as the very interesting history of Tiffany’s and its past associations with royals, Presidents and notables. She was patient to look over things many many times without hesitance and didn’t pressure me on my purchase. Even though I didn’t buy the first visit she was always there to take care of me personally every visit after with grace. She was very responsive to my emails and even overnight shipped via a Brinks armored truck to get the diamond I wanted for my budget. Talk about customer service! Even after I went back and forth searching other stores such Zales, Kay’s, Ben Bridge, Helzberg, Jared and even the larger Robbins brothers, I couldnt help keep my mind off the prestigious Tiffany diamonds and my experience here. That’s what made the difference for me.
In the end, I walked out with not one but TWO of those much coveted «little blue boxes» in white bowtie that many woman adore. As funny as this sounds but as I left the store feeling good about my purchase, the Breakfast at Tiffany’s movie theme song «Moon River» kept echoeing in the back of my head. Haha!
*update 3−14−12:
Kathryn had unfortunately relocated to San Diego branch. Don’t know if you’ll get the knowledge or personal service she gave me from other associates at this branch.