KC’S 23 1/2 Hour Plumbing Services

KC’s 23 ½ plumbing services have and always been a reliable company. From the time Tina received the intake information till a professional leak detector/​plumber shows up at the location. Professionalism and high reliance to business code of ethics fits the description of the KC’s staff.
Jesse, represents the company so well with the knowledge and ability to explain what is happening with the house plumbing system and what would be the best intervention at a cost that is appropriate and not made up. He works and cleans up after. He is very efficient.

Good service, but I felt it was pricy for what they did. They ran a snake and cleared my «clean out.» Almost 270 dollars for that. Was in a bind and needed to get it done. Other than price company was good and on time.

Solved an emergency the day it happened. Couldn’t ask for more. Thanks, guys!

Great service !! Kevin was the techs name. He was professional and very prompt! We had a defective water heater we purchased threw Home Depot. Kevin recommend a solution because we had no running hot water for way too long ! We ended up taking the defected water heater back to Home Depot and purchased and new one threw kc plumbing and Kevin installed it fast and very professional!

Office phone etiquette not great, service tech was friendly and helpful.

Sorry I would not recommend this company to my enemies. Called @10:30 am Sunday morning. They said the would send someone out in an hour. Called 12:30pm said someone should be there in the next 30 minutes. Called 2:45pm He is on his way. Now I am not home at this time. My daughter is there with her 3 year old nephew no water all this time. I receive a voice mail @ 6:45pm saying do you still need our services. Are you flipping kidding me. NEVER CALL THIS INCOMPETENT POOR EXCUSE OF A PLUMING COMPANY…

They would not give me a quote until the technician showed up. Trick! They think because he’s already there you’re likely to hire even when it’s ridiculously overpriced. Think not. Not fair to single woman.

Kyle is a great guy. He unplugged the toilet in 25 minutes for $ 85.00 with no after hour fees! As a realtor/​mortgage broker, he has our business!

I am surprised reading the previous reviews on Unilocal.I got home this week from a long business trip, only to hear water leaking in my bathroom wall. I called KC’s and was greeted with a very friendly voice. I explained my situation and she said she would have someone over in 45 minutes. In 30 minutes their technician/​plumber Casey showed up. He was amazing to the point I called him the «plumbing whisperer» He pointed out what was needed to be done and gave me upfront pricing. He was incredibly knowledgeable and supplied excellent customer service. He promised to be back the next day. When he showed up (early) he got right to cutting a hole in my tile and knew exactly where to cut to minimize damage. I am extremely happy with his work and recommend Casey as my plumber of choice. Amazing service!!!

Top notch! We’re a property management company that has been working with KC for years. They’re competitively priced, they have good service, but — MOST importantly to us — They are COMPETENT and HONEST! Tina is always super helpful to us, and KC is always our first call. If you want a Real plumber’s help, call them, you won’t be disappointed.

I’ve used them many times (have an older home) and they do great work. Highly recommend.

I needed a new hot water heater because the old one, although still working, was about 15+ years old and was «clunking». Casey came out and did the estimate. He convinced me that a tankless water heater was best for me, considering the fact that I wanted a recirculating system and needed to save money on energy (gas). He was right! He said that HE would be at my house on Thursday (it was Monday when he estimated the job). KC’s plumbing didn’t fool around with «professional estimators» who would hand the work off to someone else. Casey said HE would do the work. He did! He showed up on time, and he worked all day long through blistering heat on the roof and in the utility closet. I «inspected» his work after he left. It’s neat as a pin, with plumbing at right angles and neat solder joints. He even re-​routed a mess of plastic pipe that General Air left behind when they installed my air conditioner. The job Casey did is pro, all the way. No complaints with Casey or KC Plumbing. Just praise. Thanks Casey!

I had an emergency leak on my hot water heater. I was unable to locate or recall the company that installed the heater 3 years before. I called KC and their customer service was extraordinary. It was late in the day and thy were down i technician, but Tins ssid they would do ll they could to come that evening. In the interim, concerned about all the water leaking I phoned another company who was able to send someone. However I then got a Call from KC with the promise they WOULD come in 2 hours. Unfortunately it was too late, But I most certainly would call KC first for my plumbing needs.

Update time! A few weeks ago the water heater wouldn’t fire up, KC’s got it going for me but now it conked out again. This time I could get the pilot to light and it seemed OK but when I turned on the main burner the pilot would blow out. Finally, after several tries and holding down the reset button for three minutes, the pilot would go out as soon as I let up on the button. The reset button overrides the safety valve which shuts off the gas if the pilot goes out, so your house doesn’t blow up. That means the thermocouple which controls the safety valve must not be working.
I called a few plumbers for a quote on a thermocouple and they told me how much their service call would be and they «would discuss pricing at that point.» I told them no thanks, because if their estimate was higher than the written quote I already had from KC’s then I would be out the $ 39 or $ 59 or whatever, and for nothing. So I called KC’s back. I was not aware of how much work was involved in replacing the thermocouple. Jesse had to take apart the front panel of the unit. You’d think there would be a better design. But, anyway, it’s fixed now and because it stopped working so soon after their last trip they waived the $ 59 charge for the service call and just charged for the actual repair. So now I’m in hot water again, and can actually get the dishes clean. And that’s OK.

Waay over priced. $ 200 charge to replace a single water supply line in a bathroom sink. Worse yet, they left and didn’t tun the hot water heater back on, didn’t even open the water valve under the sink. Incompitent repairmen.

Pathetic. That is the first word that comes to mind after my experience with this plumbing company. The guy who showed up, Robert, clearly did not want to be at work. He came up with one reason after another on why he could not install three feet of pipe. After I suggested simple solutions (like: «couldn’t we just drive three minutes up the road to Home Depot and buy the 3 feet of pipe?»), he hits me with a $ 575.00 estimate. When I ask for a breakdown of parts and labor, he says NO, he can’t do that.
This company is not for real. Don’t waste your time.

We had a plumbing issue over the weekend at our vacation home. We didn’t know any plumbers, and trying to get one on short notice is a hit-​or-​miss proposition. We called several plumbers before finding one who would pick up the phone on the third ring.
KC’s Yellow Pages ad is pretty much on the money: instead of being shunted off to voicemail, you usually get a live (and polite) human being; that live human being sets up an appointment time that is exact — not a 2 – 3 hour window; their plumbers show up on time; their work is professional and timely; and they usually have the parts they need in their truck.
However, KC’s great same-​day service (and a two-​page ad in the Yellow Pages) comes at a cost: their prices seem a bit *extreme*. We were charged over $ 900.00 for a water pressure test and replacement of a regulator valve that you can buy at a plumbing parts store for under $ 70.00.
If we had the time to shop around, we certainly could have had the job done for far less money. Since time was far more important to us, it was equally important to have the job done right on the first try. We were happy to give KC’s 3 stars for that; might have awarded more if their cost had been a bit more reasonable. We also would have liked to have had an itemized estimate — something you definitely should *insist* on, if you go with KC’s.
I took a pass on KC’s «VIP» subscription service; for a fixed annual price, KC’s will conduct a free sewer line inspection, annual hot water tank flushing, and discounts on repairs. If you’re a longtime homeowner, it might be of some value; perhaps not, if you’re a seasonal owner.

I called for service on a Sunday afternoon.
The woman who answered the phone was polite and efficient. I explained my problem. Which was our main line needed to be cleaned out, last time KC was here they couldn’t locate a clean out so they snaked it from our roof vent. She promised technicians would be out between ⁸⁄₉ the next morning.
The next morning I received a call at 7:00 am from Wayne stating he couldn’t locate my address in the computer? (that’s funny, never heard of that before)
He continued with couldn’t make it out until sometime between 3:00 pm and 5:00 pm later in the day.

Then closed up with I don’t think we will be able to provide services even after we get there; but he would have to check with the office again around 9:00 am
Hmmmm… why not just state you cannot help us from the get go? KC has serviced us before and only issue we had on previous service was timing, late late late…
So at 9:00 am I called to check the status of our service order… This is when they decided to let us know they cannot service our property. Why not call and tell me this? Bad customer service.
After the excuses and commanding attitude this morning… We won’t use them again.
I wonder if they tell every caller they will be there between ⁸⁄₉ am?

DON’T USE KC’S 23 ½ HOUR PLUMBING UNLESS YOU WANT TO PAY THREE TIMES WHAT A NORMAL COMPANY WOULD CHARGE!
I found KC’s in the Yellow Pages. On 7÷13÷12 I called to arrange an emergency repair. Robert Martinez from KC’s Plumbing arrived to estimate the job at 9AM to repair a leaking ¾″ copper tee. I had already dug a pit to provide access to the tee for repair.
Unfortunately he wasn’t able shut off the water completely to perform the repair so he would have to replace the ball valve by the meter. He also recommended installing a pressure regulator at the meter as well.
His three estimates of «about» $ 400 for each of the three repairs totaled $ 1,200 plus $ 59 service call. He said the «about» $ 400 was to protect him if the actual costs were higher. I asked him if the job actually cost less would he charge accordingly. His reply was «Absolutely».
I am the caretaker here for a 5 acre property in Sky Valley. The Veterinarian that owns the property was the person responsible for the bill so I introduced him to Robert so he could approved the repairs.
I arrange all contractors performing services on the property and normally supervise the entire job. In this case however, I had a prior medical appointment so I could not be there for the entire job.
Upon my return from the doctor at 12 Noon Robert was gone. I assumed he had just taken a lunch break since the pit that I dug for the repair was left open. I looked in the pit and saw that the tee valve was repaired so I assumed the ball valve and pressure regulator were installed. Strange that he wouldn’t fill up the hole that I had dug for him
I then had to dig up the area around the water meter to inspect the ball valve and regulator installation. I asked the homeowner if Robert had showed him the completed work. He had not. All he did was go to the main house to get a check for the full $ 1,259. So much for the «Absolutely he would adjust the bill accordingly if the work cost less».
I did some research and a pressure regulator is $ 150 at Home Depot and a ball valve is $ 15, plus the copper tee and some solder so let’s say $ 200 for parts and materials.
That leaves $ 1,059 charged for labor. I did some checking and even emergency weekend or after hour calls to plumbers ran $ 150/​hr at the most. This was not the weekend nor after hours. The top hourly charge for normal calls is around $ 100.
I contacted KC’s to complain about the charges and the owner, Mr. KC Russum, told me that they always include a new ball valve when they install a pressure regulator and didn’t know why Robert double charged. Said he must have been having a bad day. Anyway, Mr. KC Russum credited $ 400 so the bill was now $ 859. I asked him so why was I charged $ 659 labor for 3 hours work?
He said he would have Robert call me to try to straighten it out. When he called I had him speak with the homeowner and he said, «It’s like when you go in for car repairs and sign an estimate approving the charges.» He got upset when we told him that was a ridiculous analogy and hung up accusing of us of recording his conversation. I should have. If I would have told him that I was going to record the call I’m sure he wouldn’t have gone on an on trying to justify his outrageous repair charges.
So I was feeling generous and said OK, $ 3 hours at $ 100 per hour is $ 300. I contacted the owner again requested an additional discount of $ 300 for the excess labor charges. He said, «Now this is getting out of hand.» Subsequent emails with detailed pictures of the sloppy job and the dirty work area and uncovered pit left by Mr. Martinez went unanswered.
PS To add insult to injury I had to fill the hole and clean up his mess myself. So much for their advertising claim, «Customer Satisfaction Guaranteed.»

What a liar the owner of this company is! I am never this harsh with reviews as there has never been a reason. But I had this company out to unclog some drains in my guest house (I had used them before in years past and was ok with the work they did).So in «snaking the drains» they broke through the pipes and came up through the ground with their snake– OK so they said this happens, pipe may have had a weak spot etc etc. So I agree to an almost $ 1600 repair and install of a clean-​out to simplify future «snakings». Supposedly they cleaned out the pipes All the way to the street after the repair. Ten days later my drains are backed up in the house and I called them. I am told they will come out BUT THERE WILL BE A $ 59 CHARGE !! To check on /​fix work that they had just done. WHAT ???
I was in dis-​belief and said forget it. So I called another company and made an appointment for later that day. Within a few hours I received a call from KC’s Plumbing and they said «since I was such a good customer from the past they would not charge me the $ 59 fee». Having already scheduled someone else I declined their very «generous offer» (LAUGH). The other company came and fixed the issue. I had told them the situation and they informed that they did not clear the lines to the street. I ask them to note where the clog was on the invoice as I knew I was to dispute $ 363 of KC’s bill (the amt. it cost me for this other company to complete the work). KC’s Plumbing also had told me that they only had a 3″ snake and that I had 4″ pipes (not the correct size to use). The other company said that this well may be the reason for the break in the pipe in the first place– If you force the snake at the point where the roots are and it isn’t the correct size snake it could easily push into the sides of the pipe and break through.
To make this story shorter. I disputed $ 363 of the $ 1600 bill from KC’s Plumbing. The owner of the company called and gave me some long speech about what the other company did was wrong and blah blah blah. He said he could win in court if he pushed this and then said he was not going to fight the charge-​back. Next thing I know I am being charged, so a call to my cc company and they say he faxed them a response saying he was not responsible etc. And you know what-​if you feel that way then say so, BUT DON’T LIE to your customers. We can have our day in court; and we will – as I will spend 10x this amount to win this at this point (just my stubborn nature). I cannot stand business owner’s that are deceptive. Makes you question if work they do is truly needed in the first place. Don’t trust this place– If the owner is the way he is; well his employees must not fall far from the tree.