Best Western Plus John Jay Inn & Suites

I havent stayed here for a while but they definitely did some remodeling, and I was liking what they had done, I have attached some pictures. The only complaint I have is the bed, wish it was a little firmer or maybe memory foam. lol… but still slept well.

DRIED BLOOD STAINS ON THE SHEETS…
The front desk girl was nice enough however when I got to the room after unpacking I decided to lay down only to discover blood stains on the sheets. When I called down she aplogizes and said all the maid staff was gone and she could give me another room, which meant I had to move all mg stuff myself… and this is difficult being pregnant with twins. Would rather spend an additional $ 7 and stay at the Hilton Garden inn.

My coworkers and I stayed here for a conference.
The location is okay, considering it is Palmdale. It is a short drive away from their mall which has some okay eating areas.
Pros:
–wifi (albeit slow)
–breakfast with waffle maker
–free parking (until it fills up)
–mini fridge
Cons:
–only basic ammenities. Not even lotion.
–some of the outlets are dead
Overall, I thought it was middle of the road. There aren’t very many choices in the area.

Called twice to ask a question both time I was transferred to customer service. First time I was on hold for 10 min then got hung up on. Second time I was on hold for 15 minutes before I hung up. Not missing much apparently from the other reviews.

Stayed here 2 nights, comfy bed clean room and fantastic shower (yay for hot water and adjustable shower head and terrific water pressure). Limited free breakfast but perfect for our needs. Would definitely stay here shy!

The accommodations were fine. No problems except difficulty connecting to the internet, which they helped me with. The problem I had was that I booked the reservation with Hotel Club and prepaid the stay with my credit card. When I checked in I was asked for my credit card again, even though I had already prepaid. I was told that they needed it for any extra charges that may arise during my stay, so I gave it. I was surprised the next morning to see on my credit card account that they had charged an additional $ 199.71. I talked to the desk clerk about it the next morning and she told me the manager would correct it. The next morning, I checked again and found that it had not only been fixed but an additional $ 80 had been charged. I had to wait for the manager to come in at 10:45 and he assured me that it would be fixed. I checked again this morning to see that there was a credit on the account in the amount of $ 279.71 which covered both charges. Tonight that credit has disappeared from the account. I don’t need this type of aggravation. There are too many other hotels out there I could stay at. I am going to file a dispute with the credit card company and let them handle it. Beware of this hotel. One mistake is a mistake. Two indicates something else… can you guess what?

*** Pit stop review (Palmdale) ***
I usually enjoy Best Western Plus locations because it’s a good value for what you get.
The things I liked about this facility:
* Easy access for larger vehicles — There’s either parking in the front or the back that accommodates larger vehicles well.
* Located relatively near a lot of choices to eat.
* Located near a freeway for quick access.
* Located near a supermarket & Walmart if needed.
* Fast Internet connection (7 Mbps)
Things I wasn’t too fond of:
* Even the area seems pretty nice. It’s a little rough around the edges.
* Even though the WIFI Was fast, the connection would often lag and the Web pages would not load. I just used my own personal MiFi because it wasn’t worth messing with their tech support.
* As with any hotel, you need to eat and come back early. Otherwise all of the prime parking spaces will be taken and you’ll need to walk a little further.
Room = clean
Service = excellent
Parking = great (if you get there early to snag the prime spots)

Not the best nor the worst, basically got the job done. As always free continental breakfast, although not that many options, again something to tide you over as you make the trip home.
The front office is clean and looked modern enough, just try to get over the horrid golden yellow chairs.
It’s weird that a full length mirror Is on the inside of the bathroom door. So guess what? While you’re handling your business you may check out how you look too?
Parking was adequate. The place is conveniently located close to the freeway and the mall.
Decent enough place to stay and right for the budget.

I’m impressed. Everything is nice and clean. There’s a microwave and fridge in the room. Very nice.

We pulled up a little before 6:00 p.m. and the front person had two people in line before me and was on a call with a potential customer, answering questions about the property, price, neighborhood, etc. He was able to do this all quickly and pleasantly and efficiently helping everyone with their needs so none of us were waiting for too long. He was definitely a «people» person. The kind that you want to greet you.
We were staying for my eight year old’s cross country race at nearby Pelona Vista Park so the location was ideal for a highly rated inn. Our room was located in an indoor hallway which is nicer for eliminating outside noise purposes. Yet I still heard a lot of door slamming throughout the night and early a.m. as people just let the door slam shut by itself.
The room and bathroom were clean. Two queen beds were perfect for my eight and three year old and myself. The shower head had a nice comfortable stream. They had an abundant amount of toiletries available in a basket at the sink. They have a swimming pool but because it was a little chilly for us we didn’t get a good look at it to comment.
The next morning we woke up to their «continental» breakfast. I was picturing just pastries, coffee and milk because of their «continental» label. I was pleasantly surprised to see them offering more. They had a variety of juices, milk, coffee, water, pancake batter to cook your own waffles; a variety of cold cereal; a variety of pastries including muffins, bagels, as well as the sweet stuff, egg «McMuffin» style sandwiches, cream cheese, fruit and more. It was plenty to get our day started and because it is included with our stay was fairly priced.
The neighborhood is within minutes of restaurants, shopping centers, both grocery and mall style which offered much more opportunities for a variety of styles of cuisines. From fast food to sit down. It wasn’t walking distance but via automobile you’re talking anywhere from two minutes to five minutes. Plus if you drive around and get lost like we did one night you realize that Palmdale is loaded with much shopping.
It hasn’t been our favorite place to stay, but in Palmdale the value for the price point was good. Let’s get this straight, it is a no frills place but it is clean and the people are pleasant. My room looked nothing like the photos posted by others and I went home without a bad sighting or bite. So all I can tell you is about room 310. All in all we would consider visiting this property again.

It isn’t pretty but it will do the job.
The doors to the rooms are painted an early 90s’ MAUVE color and the carpet is beyond dated as well. There are elements that look 80s’ and others look early 90s’. It is relatively clean but I’ve seen better at this price point.
The bathrooms are larger than expected and the only con is that this is Motel 6 style with the sink outside of the can. However, that isn’t uncommon for this level of motel.
The AC pumps out some good cold air (well needed in this sweaty desert town).
The free/​included continental breakfast is pretty decent. The coffee and breakfast sandies could be a little better. There is ample parking but somehow we always end up in Lot Z in the back of the building.

BED BUGS. Seriously there were bed bugs large enough to see on the pillows. BED BUGS. And my credit card charge still hasn’t been reversed. I was checked in for all of 30 minutes before I checked out and asked for my money back. I even have a print out saying they were canceling the charges, but it hasn’t happened yet. BED BUGS.

We were visiting relatives in Littlerock and booked a suite so our daughter could sleep in a separate room, not just a separate bed. (My husband snores.) The first thing we noticed after stepping out of the elevator was the reek of cigarette smoke in what was supposed to be a non-​smoking area. We walked into the room and were immediately disappointed by the sofa bed that was supposed to be for my daughter. She said it looked like a couch that you would put out by the curb hoping someone would haul it away for you, and I had to agree. Dirty, sagging, and threadbare. Also, it was the size of a small loveseat, not a full size sofa bed. But she’s tiny and doesn’t require a full size bed. Ever optimistic, we opened it up hoping for a reasonably comfortable mattress. It was thin, lumpy, hanging down at two of the corners where the springs had broken, and had a large metal bar sticking up in the middle. We called down to the front desk to ask if they had a roll-​away bed. The desk clerk said she’d check on the availability and call us back. We waited, getting later and later for the event we were supposed to attend. During this time we discovered the mildew smell that emanated from the carpeting outside the bathroom, and the two-​out-​of-​four bedroom lamps that had burned out bulbs. Finally, we decided to go to the lobby to see what was up, and the front desk clerk had the bed sitting there but had never called us. So my husband took the bed upstairs and we went to our party.
Later that evening we found an alternative place for our daughter to stay and decided that my husband and I could tough it out at the Best Western. That was a mistake. We got in very late at night and discovered that the bed in the bedroom was almost as uncomfortable as the sofa bed, and that there black marks on the pillows and sheets. They smelled okay and I was exhausted, so we slept there, but I cannot recommend this place to anyone — even for the low price of $ 120, it was not worth it.

The only positive thing about this hotel is the front desk staff, especially the lady working this morning. Other than that… gross. The furniture in the living room area was filthy, especially the couch and the carpet was the kind you don’t want to walk on with your shoes off. The front part of the room reeked like weed and the hallway stunk like cigarette smoke. The whole place just felt sketchy. We could hear every door near us on our floor opening and closing, along with the one above us. And apparently the third floor is full of kids who start (literally) running in circles at 6 a.m.
And again, my biggest hotel pet peeve… someone else’s hair on the towels and in the bathtub. And speaking of the bathroom, who puts a full length mirror on the INSIDE of the bathroom door, directly facing and less than 2 feet away from the toilet??? LOL… not exactly the most ideal view first thing in the morning.
Never again.

I had to stay overnight in Palmdale for 2 nights for work. Was looking for something decently priced and it seemed like the more upscale hotels in the area were very overpriced for a Monday/​Tuesday night (upwards of $ 160+tax/night). I read a few reviews on this Best Western and they sounded favorable plus it was on the westside of the area right near a hospital. The hotel itself was very nice for a BW. The room was large with 2 desks so I could get some work done and very clean. Free continental breakfast in the AM was solid.
One big plus on this place, I accidentally left my phone charger in the room and it was in their lost and found when I called. They put it aside and I was able to stop by that day after work (I already checked out) and pick it up. Check in/​out was fast and the clerk was very nice. You also get a mini fridge and microwave in the room. Only con if you could even consider it was the TV was prob 10 – 15 years old but I was barely in the room so only turned it on for a few minutes.
Will definitely stay here again if I need to return to the area for work.

This is my first trip to Palmdale. The JJ I&S Best Western is a very nice hotel. The rooms are all interior access, which is a huge plus when you are traveling alone. Nice comfy king size bed, plenty of space in the room. There is a small refrigerator and microwave. There is free internet in room (high-​speed ethernet). Room is very clean, check in was quick and friendly.