Ramada Palmdale

This hotel is sick. Rooms and hallways are smelly.
Prefer to be homeless than staying at this dump.

I stay here for work. It is clean. Worth about 60 $. I wouldn’t pay more than that. The woman who serves breakfast is a sweetheart. The Internet and cable are so horrible it is maddening. This will be my last week here as a result.

Horrible hotel, the general manager Mark Loy is very rude. There’s water bugs and roaches all over the place. I over heard another guest saying she found a bedbug on her pillow. If you stay here pay cash, they will overdraft you card. They don’t go by hotel policy, but when ever you deal with Mark Loy (general manager) he tries to enforce hotel policy after you tell him you were told something different by other hotel staff. They tell other hotel guest personal business, which isn’t apart of hotel policy. The elevators smell like weed and pee. Housekeeping left my towels outside my door on the floor. If you’re hard on cash go to motel 6 across the street, or if you like a safe and quality hotel go to the Best Western. The Ramada also charged an old man that was on an oxygen tank $ 250 and claimed he was smoking in his room, which I know he wasn’t being that I was next to him. Check your bank account before you leave and check your bed for BED BUGS.

Here’s the list we experienced:
Toilet over spill
Keys did not work unable to get in to the room so we got locked out and never did they fix the issue and we stayed there 3 days
Dirty towels
No ice
We preferred sleeping on the floor than the so call beds they have
Sliding door did not lock they used a pole to keep it close (not safe)
Asked for extra blankets and none available
Asked for extra towels. house keeping never came to our room, so we walked over to their room and they handed us stained towels but they claimed they were clean
Jacuzzi roped off
Others in our party experienced roaches, they also also got locked out, and one unexpectedly got checked out and all items removed, door handles came off

Booked two nights for my daughters softball tournament… the lobby check in area was nice but the lobby leading to the room smelled old… I expected a ramada room that I paid i $ 109 per night for… what I got was something out of a cheap rode side motel… the room had a bad odor and everything was old and if not broken or scratched up it was dirty like the curtains… what the &@+$+%+#-#*#+@…I spoke to one of the employees and he told me that it had previously been a palms hotel and the previous owner let it get like that and that they were in the process of remodeling the entire hotel which explains why the front desk area was nice… I told him to move me to another room so he had me wait… I then found out from some of the other team parents that their rooms were on the fourth floor while I was on the first floor and that their rooms were newly remodeled… I asked for something on the fourth floor but no more were available… if u must stay there ask if its been remodeled … I drove home…

We booked a room through Hotwire for three nights. Room was decent, not the cleanest for sure though but it was okay so that didn’t bother us. The hotel itself looked clean as well, they were obviously going through renovations which is fine. Some guests were not exactly the friendliest but that wasn’t the hotel’s fault, just the area is not the best which is also not the hotel’s fault. The staff is awesome, they tried their best to help.
The following is the hotel’s fault. 100% their fault. Okay well maybe 90% but good enough.
1. Check-​in took us 2 hours. They were seeing if my room was available and ready. This was 6pm. Like 6pm, a few hours after they allow you check-​in. To this day I don’t know the exact reason for the confusion. Never thought I saw that long of a line to check in to a hotel.
2. Like I mentioned before, we booked the room through Hotwire for three nights. On the second night, we received a knock on our door and one of the workers informed us that we needed to pack our belongings and leave. We asked why? They said there was a mix-​up and miscommunication between Hotwire and the hotel so the room we were staying in was booked by someone else on our second night. We asked if there were other rooms which they said no and that we needed to leave.
You just told us to leave, we had no where else to go. All other hotel’s in the area were booked out. I don’t blame the staff, I blame the management.
Oh and you never gave me the money back for the second and third night but that’s fine. You can keep it, you probably need it.

Don’t know why this place has such bad reviews. Costumer service was excellent. I’ve stayed at the best western across the street from here and I believe the Ramada to be just as good at a lower price. The rooms have been updated nicely a d are so clean. Only thing is my tv lost signal every now and then. Will def be staying here again.

1) Very nice staff :)
2) Mediocre property
3) $ 73 per night but after taxes & the online fee it was $ 86 Grand Total.
4) My Shower tub sink was clogged before i even got there, i called for maintenance, but they couldn’t fix it until the next day, they offered to move me to another room, but i didn’t’ want the hassle.
5) They ONLY have one washer & dyer for this entire 4-​story hotel… which is silly. ($ 1.25 to wash and $ 1 to dry)

Don’t bother coming here, try motel 6 across the street. Anyplace but here! You will regret it! Stayed in line trying to register while staff ran around getting rooms ready from 3 pm (check in time) to almost 7pm! Only 3 channels on TV, one of them Spanish (I don’t speak Spanish). Complaints to the staff went unheeded. This place is joke of a hotel. I had called ahead to ensure they had ironing boards in the rooms, they assured me they did. Guess what? No ironing boards! If I could give less than one star, I would. I travel for a living and am not particularly picky, but from start to finish, this Ramada disappoints. You have been warned. The staff was pleasant although they were stressed big time! I don’t think they themselves were the cause of the issues, I sincerely believe that this place needs better management. The staff seem to be victims here too! They really tried to accommodate all the complaints from everyone in the lobby, they are great individuals. You immediately notice that they are understaffed and overworked. The Brighton management Corp really needs to either see to it that they manage efficiently, or get the heck out of the business! Nuff said!

This hotel is horrible !! I stayed here last night and they stole my money from my Visa card account ! They made two seperate transactions one at 4 am and one at 8:30 am in morning! I specifically asked counter receptionist and she said «oh sorry someone else did that». They are scandalous and shady there please save your time and money and go else where ! Make sure to check your account before leaving so you know they don’t steel your money also!

Wow! Stop! Not really a «new» Ramada. Simply a buyout of the Palmdale Inn. ( Unilocal that one for a true review!!) It was so terrible we didn’t want to sit on the beds, or stand on the crunchy carpet. Old, crusty, stinky and in desperate need of an update and deep cleaning. Mini-​fridge missing… «Oh, there’s one in room 206 you can switch to, but the TV is broken in there». Lamps that don’t work, peeling paint, old everything… Maybe in a year or two this place will be re-​done and great, but now I just wanna get out of here!

Didn’t actually stay here due to a fabulous reservation mix up. Being in the general area every hotel and motel around was booked (mixture of valentines day and a soccer game in town). So being the only hotel we could book we did so through expedia even though the reviews were not the best. When we arrived the lobby was completely full of angry guests. Apparently they had been booking sold sold rooms online so no rooms were actually available. We canceled our reservation, got a refund and promptly left with no where else to go. Thanks Ramada for giving us a false sense of hope and ruining our already bad evening. After leaving we went to a couple other places who turned us away quickly before trying the Holiday Inn down the street. Nicest people ever. Instead of turning us down they helped us until they got us a room somewhere (at their full hotel-​calling people who had yet to check in) so by ½ in the morning they took care of us and are very grateful! Don’t go to the Ramada go the the Holiday Inn!