Carl’s Jr

Repeated my order for the 2 for $ 5 deal on the western bacon’s. I assumed (was in a hurry) my order was correct. Got home with one western bacon, it turns out they had also charged me for it smh. Didn’t go back, because I was heading to church. Sat through mass hungry… as I gave the one burger to my son. This was not the first time… should have know better.

I’ve been going here for years despite its flaws, since this restaurant is close to my home. But the racist rudeness from the manager tonight was the last straw. Items are often left out of my bag at this location, and I’m often made to pull over and park for five to ten minutes even for simple orders. However, I’m willing to put up with that for the convenient location and the good food (for fast food). But the snide racism by the Latina manager (I’m white), coupled with the up-​yours attitude about food being left out of my bag, was the tipping point for me.
They left onion rings out of my bag, which I’d paid for (as well as the straws for the shakes, but I could have lived without those). I called when I got home, and was told (not by the original server), that I would either have to drive back to get my onion rings, or drive back later to get my refund. I’d paid on a credit card, but they refused to refund the money over the phone. They had done that for me once before, a few months ago, when I protested, but weren’t willing to do it this time. I understand that policy is policy, but what’s infuriating was the lackadaisical attitude the woman had about the situation. Other restaurants generally offer a token to make up for their mistake, ie: Come back next time and we’ll give you a free item to make up for it. Something like that. Not this place. As soon as the first girl heard me protest having to come back, she cold-​transferred me to the manager without telling me she was giving my call to someone else. I did hear her speaking in Spanish negatively about me to another person right before she handed the phone over (I ‘m not fluent, but I could tell that much), even though she spoke perfect English while talking to me.
So, I had to tell my story over again. The next woman (who identified herself as the manager only after I asked, was extremely snide. She interrupted me immediately and began scolding me «I’m TRYING to explain to you what I’m going to do, but you’re NOT LISTENING TO ME,» she snapped. Bullied into silence, I listened to her tell me the exact same thing I’d been complaining about. I tried again, and she asked, irately, «So, WHAT is it you’re asking me to DO?» She finally agreed that if I came back, she’d give me an extra order of onion rings if I brought my receipt. I had to ask for this specifically, though. And of course, this really wasn’t about onion rings anymore, it was about the demeaning way they treated me. Not once did she or anyone else apologize for the mistake.
Exhausted, I asked for her full name. Until that point, she’d been speaking fluent English. When she gave me her name, she switched to an exaggerated Spanish accent, rolling her r’s like a morning radio host: «Maria –» I asked for her supervisor’s name, and she did the same thing: «Maria –.» With the same Spanish-​car-​commercial accent, and a gloating attitude like, «Just go ahead and try it, white girl. See how far you get.»

Disgusting! I got chicken nuggets from there, the star ones. And it had a feather in it. I called everyone I could because I was so disgusted. I couldn’t stop throwing up. I won’t even come back to give business.

I drove 12 miles to get my wife a sea salt &caramel shake, not only did they not have that, but No shakes at all, no ice tea, no large cups, and no apology! I got the destinct feeling that it was only an hour from closing time, and even tho the drive thru was full and a line inside, they didn’t want to get their equipment dirty, so they said they were out of everything. I won’t be making that trip again, I’m sure Baskin Robbins will appreciate my business a little more…

I got to say for a fast food restaurant this one takes the cake! They have the friendliest employees and I’ve never had a problem with a messed up order here. The ladies who work the window always seem to care. This goes to show you that not all fast food places have to have depressed employees! These people actually seem to like and care for their job.
Good going Carl’s!

Generally speaking, most Carl’s Jr places are better than other burger spots (though not always).
This one is probably the best of all in the AV.
Service has always been friendlier, orders done faster and more accurately, and always clean.
The gentleman that is almost always here, I assume may own this specific location, has always made sure to provide the highest level of customer service. I also assume he has trained the majority of the staff here because they also seem more polite and PROFESSIONAL that even the other C Jr locations.
I don’t eat fast food often, and when I do I almost always regret it for a number of reasons. But when I come here I am, always, impressed with the condition, order, and service. Always.
Above & beyond.

This is a really nice and clean Carl’s Jr in a great shopping center I’ve been here a couple times they have always had my order correct even in times when I’m in a hurry they always manage to remind me to grab some condiments its not like other places where you leave and they forget to put everything in your bag here they ask if you want some or extra good place to go

Great service, clean interior.