Alex H. Wang – Sereno Group

We had an excellent experience with Alex, and sold our home in a few days for an amazing price. Highly recommend!

Alex sold our house in record time and for a great price. He is very professional, personal, and has a great team to help with all aspects of selling a home. I was impressed and very glad my husband and I chose Alex to be our agent.

Alex is a true professional. As much as I wanted to list a high dollar home for a client in Alex’s area, the distance from my So Cal hub was not realistic and I was not going to trust a valued client with any random agent. I looked at several agents and none stood out like Alex, from his online presence to his response time and through both my personal meeting with Alex and then Alex’s meeting with the client. Not only is Alex’s communication as good as they come, he was able to hold the clients hand through an emotional sale and provide services that they needed but could not have done on their own.
I will emulate many of the practices I’ve learned from Alex and would refer him on any opportunity I get. If I lived and worked in the Palo Alto or surrounding area, Alex is who I would want to work with and learn from.

I would give Alex and his team 6+ stars if possible.
I was under pressure buying a home under a very tight time frame, but when I started the whole process, I didn’t have anything prepared, luckily I found Alex.
Alex and his team are super responsive. they quickly scheduled our first meeting after I called them, and that meeting was on Sunday. They answer my questions very quickly and always keep me updated if there is anything needs to be taken care of.
Alex and his team are extremely professional and knowledgable. As a first time buyer, I have very limited knowledge on how to buy a home, especially in such a competitive market. Alex and his team scheduled a workshop for me and explained all the key things that I need to know when buying a home. They always provide me with detailed information whenever I have questions and they also gave me a lot of tips I never thought about. The mortgage agent they introduced to me did a fantastic job to nail down the loan, I got a very low interest rate and awesome loan credit, and it only took 20 days for closing!
Alex and his team are exceptionally good at negotiation. They help me come up with different competitive offers and they present my offer in person! I’m not sure how many agents would do that, but based on all my friends’ experience they’re the only one does that. The most amazing thing is that they helped me beat all my competitors with much lower offer price! One of the competitor offered $ 20k more than I did but my offer got accepted! Yes, they’er that magical.
Alex and his team use advanced technologies to give their clients wonderful experience during the process. As you all know, there are tons of documents that require you to sign and then send back to your agent, which is a pain for most of us. But Alex and his team make it very easy by using digital signing system, you can read, sign and submit documents all on your finger tips. You may not believe, I signed up most of the documentation when I was on vacation!
Alex and his team care about their clients. They treat me as their friend, they think about things for me, they care about my feelings and they give suggestions to me as if they’re the one buying home. I feel very comfortable during the entire process, everything was smooth like butter.
All in all, I cannot imagine how a real estate expert can be better than Alex and his team.

This review is LONG overdue, but I felt that it’s better late than never, especially considering the experience we had with Alex.
Alex is extremely knowledgeable with real estate and market trends and is a negotiating master. He was able to get us an all cash, no contingencies offer at 15% over asking on our «cluster» home the day after our first open house weekend in March. On top of that he was able to negotiate 3 months of rent back for free! He was never pushy during the whole process and was always available to answer questions or address concerns. We were constantly given updates and kept in the loop on what was going on, so we rarely had any questions/​concerns. Alex takes pride in what he does and truly takes care of his clients.
We were also very impressed with his whole team. The communication and level of organization is phenomenal! EVERYTHING was executed as expected with no surprises. Sure, he charges the top of the average range for commission, but keep in mind, Alex is a primo-​agent. Don’t be fooled by the «value» agents… you really get what you pay for. The quality of the agent will be one of the determining factors on how long your house will sit on market, how much it will sell for, how quickly it will close, and how much headache you will have during the process.
In short, Alex is a bad a$$ agent. You have a home you want to sell at top dollar? Call this man. Want someone that will be like a protective older brother during the whole process (and even after closing)? Call this man. Want someone that will keep on top of things and make you feel like a valued and honored client? CALL THIS MAN! Want a huge goodie basket after closing? CALL ALEX WANG! Seriously, I think I have a man crush here…
No doubt we will use Alex again in the future.

We chose Alex Wang to be the selling realtor for our Palo Alto home during a stressful time in our life. He and his fabulous team guided us through the complex process with solid professionalism, calm reassurance, and extremely smart insights about how to prepare our house for the sale. He always had good suggestions about what prep work should be done, but was very flexible and willing to listen to our suggestions also.
Alex was very responsive to all our questions and concerns, and always communicated with us in a timely and clear manner using both texts and phone calls, and the latest in electronic tools. When the contractors we had hired ourselves ended up not working out, he jumped in quickly to provide extremely capable alternatives. (Our AC stopped working the day before our open house, and he somehow managed in a matter of hours to find a competent repairman to fix the problem!)
The marketing and staging teams presented our house beautifully — great photos and marketing materials.
When we received offers for the house, Alex did a superb job in negotiating the best price for us, using his top-​notch expertise for us in a very changeable and fluid situation. We were very pleased with the outcome of his negotiations.
I’d also like to give a special shout-​out to Kris Young and Jessica Chang for their hard work and for being so patient with me on some of my more rattled days.
And last but not least, Alex and his team are good, ethical people.
If you choose Alex Wang as your realtor you will have made an excellent choice. Highest recommendations.

His local knowledge was very impressive and he found a great house for us to buy.
When we bought a house, we did not have any knowledge of how to buy a house. So he went over every contract and explained step by step for us to understand how to buy a house. Because of his big help, buying a house was very smooth.
Even after buying a house, when we had problems in our house, he helped us to solve problems by referring a professional etc. and I am very appreciated and satisfied with his great services.

Alex was the selling agent of our current house. He has kept in touch throughout the years and has provided advice when we’ve needed it. He’s always responsive and very knowledgeable. What I like most about him is that he truly cares about his clients. For him is not just another transaction. That personal touch on top of great negotiating skills and market knowledge is what makes him stand out. We definitely recommend him.

Alex gets it done where it matters most — he sets the right expectations, and then goes out and wins the deal when it counts. As far as I can tell that’s all that matters with an agent. All the info you need to research and see properties is online: what you need is a person who can win. I used him, my sister used him, we’ll keep using him as long as we have needs.

I was referred to Alex by my brother. Alex is very professional and knows the Bay Area very well. He’s been doing this for a long time. He is easy to talk to and provides great advice. He is knowledgeable about the market and shares his insights with you. He would educate you and make you feel comfortable. He wasn’t pushy and wasn’t just there to make commission. He cared about what you wanted and wanted to make sure you felt comfortable with every decision. There’s no BS, which I loved. He was easy to get in contact with and would respond in a timely manner.
He’s great and I would highly recommend him for anyone looking to sell their home.

Alex recently sold our house on the Stanford Campus-​a transaction more complicated than
usual, as lease land is involved.
Besides being very professional and smoothing the way through all the negotiations,
ALex is a very warm and supportive person. We could always be in touch about any
issue, and we are grateful for his help with this family home that we have had since
1955. It has been a bit hard to let it go, so having an understanding real estate person
has been very important.
I can recommend Alex as a first class agent and compassionate man for your
real estate needs. He also has a darling family!
Linda Raffel

For such a major financial and life decision, buying or selling a home finds many of us woefully underprepared. If you’re not in real estate, you may find yourself out of your element in a process which can be totally overwhelming. When it was time to sell in Menlo Park, I took the time to consult with multiple agents to find someone who was a good match. I finally landed on Alex, and I couldn’t be happier — he had the high standards of skill, ethics, and care I was looking for.
From the get-​go, I felt taken care of. Along with his staff of Joe and Chris, every step was planned and executed smoothly, with a tight timeline. Staging, landscaping, listing — all of it was done to high standards. The 3D walkthrough and photos on his website were amazing! Every effort was made to show the home at its best.
Communication was great throughout, with regular phone, email and text check ins. He’s quite tech savvy and will video chat on any platform you use. I really appreciated his honesty about how things were going with open houses and my questions and concerns.
Regarding ethics and professionalism, I certainly wanted top performance, but not if it meant anything other than a 100% clean sale. Alex does not double-​end (act simultaneously as buying and selling agent), and he always took care to be sure my disclosures and the presentation of the house we were advertising were correct.
When it came time to negotiate, Alex did an outstanding job. Late into the night, he juggled multiple offers and after some back and forth got us a deal I was happy with.
In short, I give Alex five stars, easily. He is a true professional and is the best you can find in Silicon Valley real estate.

So many choices when it comes to picking our real estate agent. Why did we pick Alex? He look and sound professional when educating us on the selling process. Also he gave no opinions on what the house would sell for and only ask us how much we would like to sell it. We asked him to get us the best possible price and to close quickly. Alex and his team went beyond our expectation. Man oh man, did he deliver!!!
What did we love about working with Alex?
— He’s down to earth and pleasant to work with.
— He presented us an option to reduce our out of pocket expense for the remodel.
— He suggested a brilliant idea that we never thought of: make the laundry room indoor. This is so convenient and newer houses are like this.
— Alex and his team uses the latest technology for digital signature via DocuSign. We could sign anywhere and anytime as long as we have internet connection. More businesses need to use this!
— Alex and his team ran the remodel once we approved the items. No stress; no mess.
— He suggested a few things to keep our remodel in budget. However, we wanted the remodel to have a certain look and feel so we went over-​budget.
— We got an offer within 48 hours for way over listing price and the deal close within two weeks. Is he the man or what???
Would we recommend him? Without a doubt!

I have worked with 5 realtors on 5 different transactions and Alex is the best by far. Alex and his team helped us selling our Sunnyvale home and here is what I love about him.
· He is extremely focus on listening and understanding our concerns/​needs to provide us the best services/​solutions. We felt that Alex is on our side every step of the way.
· Faster time to market. Speed, speed, speed. I don’t know how they do it but his team is extremely efficient and zero time was wasted idling.
· First offer 19% above asking price within 24 hour on MLS. His team is great at marketing. Our home was cleaned, nicely staged, beautiful images were taken and Alex marketed it before it is even ready.
· Sold our home at a price exceeded our highest expected price by 10%. Alex negotiation skill is a rarity.
· Signing, reviewing paperwork is a breeze and speedy. He uses the latest technology to connect his team with us and allow us to review paperwork and sign them using our computers or phones anytime any where as long as there is internet.
· Extensive remodel finished on schedule. Kris and Alex are organized and on schedule. They helped us with an extensive remodel. His team managed the entire project except for a few minor items that we wanted take on our self. His recommended contractors do quality work on schedule which is not common for big projects.
· Cost effective remodel recommendations getting us the most return for our remodel. My favorites are replacing yellow outdated windows to allow more light into the living room, repaint the kitchen cabinet white instead of resurface, and create a door from the living room to the laundry room to make in an indoor laundry room.
· Knowledgeable and experienced with bay area real estate market. I find his real estate related blog
entertaining and informative.
· But best of all Alex is a good guy. He is down to earth, sincere and pleasant to work with.
Would I recommend Alex and his team? No, because we want to have them all to our self.
**** Sept 2015 ****
Yes he did it again. Alex teamed up with Parker Sharp to beat all odds in this challenging seller market and negotiated us a wonderful home for 25 thousands less than what we originally wanted to pay. We won the home for similar price to a home nearby with similar lot size and condition, except our home is 1740sf and their is 1230sf. Great great deal!
Working with the best leads to success.

This real estate market is a little crazy… It takes luck, patience, and a lot of money to buy something. Well, and a great agent totally helps too! Alex helped us purchase our first home and:
— Answered a myriad of first time home buyer questions and listed to our concerns, and worked us during the (many) months of looking
— Was able to help us think of creative strategies to position ourselves well in this competitive market, which made all the difference
— Helped make sure everything went as smoothly as possible, from making sure our loan officer knew his stuff to helping us schedule inspections and recommended vendors (even for post-​escrow things, like refinishing our floors and painters)
— Really advocated for us the whole way, and not just to make sure the transaction went through, but also made sure we were truly happy
— Was really thoughtful with a lot of little things along the way that made things easier for us
We also really enjoyed working with everyone on his staff — everyone was friendly, detail oriented, and responsive. It was a pleasure to work with Alex and his team and I would definitely recommend him!

My wife and I met with Alex a year prior (2012) to actually putting our house on the market. We met with him at Sereno Group’s Palo Alto office to explore our options. I was amazed by his knowledge, professionalism, and organization! A very detailed report with recent comps and information about our residence was prepared us. Alex was patient and spent over an hour with us answering all our questions.
Fast forward a year to late 2013.
We were now ready to move and knew we wanted Alex and his team to represent us in selling our house. This time we met with him and Sara at his Willow Glen office. They were both great! We set out a timeline and started the «For Sale» process.
Kris Y. from Sereno group helped coordinate our contractors. We used several vendors that have a worked closely with Alex to recarpet, repaint, deep clean, and stage our house. Their prices were competitive and all did high quality work. Kris kept me in the loop and informed the entire process. He was easy to get a hold of and responded quickly to my questions.
We had a successful open house weekend with beautifully printed flyers. Several offers came in a few days later. Alex called us and went through each offer in detail. Alex’s expertise in negotiation was evident when he secured us a no-​contingency offer over our asking price with a backup buyer (under the same terms)!
Joe C. from his team helped facilitate the escrow process. It was a very smooth next 30 days with Joe in constant communications with us.
We closed in exactly 30 days — right on target with Alex’s timeline. Alex called to congratulate us.
What a smooth selling experience! Everyone we worked with at the Sereno Group was amazing to work with.
I highly recommend Alex if you’re looking for an experienced realtor with Bay Area real estate expertise. He truly cares for his clients! Thank you Alex!

I expected realtors in the Bay Area to be working at an especially high level of professionalism when I began interviewing several to sell my parent’s home. But, Alex stood out of a crowd of very qualified candidates, and along with his team, performed with incredible efficiency, intelligence, and aplomb, selling the home in a couple of weeks for 20% over the asking price.
Alex worked very closely with us, naïve as we were to the intricacies of selling a house in the Bay Area, outlining with complete transparency the strategic options available to us. He laid out a complete campaign utilizing his vast network of contacts and knowledge of online marketing and social networking. Alex so clearly knew what he was doing and kept us up to date on the unfoldment of the campaign.
Alex’s team worked like a well-​oiled machine, keeping the flow of documents, inspections, and showings moving smoothly. And they were always upbeat, positive, and fun to deal with.
Working with Alex was a unique pleasure. He is a very intelligent, experienced, balanced, and harmonious person to deal with. We are very happy to have worked with him to sell the house, and to now think of as a friend.

Working with Alex and his team on the sale of my father’s house has been one of the most overwhelmingly positive decisions that I have made in quite some time.
I initially found Alex through Unilocal,and have found that he has earned all of the positive responses laid out here and then some. Alex brings a relentlessly positive attitude, extraordinary passion and a unique approach to his work that produces excellent results.
Between working around my stringent work schedule, to holding meetings with my brothers for important decisions via conference calls, to always having a solution and a strategy for the problems at hand, to being extremely helpful in what has been a very difficult few months since my father’s passing, Alex and his team have gone so far beyond my expectations that I can’t even see them any more.
I *strongly* recommend that you consider Alex and his team.

Alex and his team are amazing. My husband and I wouldn’t be in our new home if it weren’t for him. Alex goes above and beyond to ensure you have the best chance of purchasing your new home especially in this competitive market. Our first meeting was outside of his working hours, and he patiently answered all our questions and put our mind at ease through what can be a very stressful process. Not only did Alex help us prepare a competitive offer, he also presented it in person to the sellers which sets us apart from the mere paper offers. We actually ended up having our offer accepted even though it wasn’t the highest offer that the seller received. An example of Alex being super reliable was when he answered our emails in the middle of the night while on his vacation during our closing period.
Working with Alex, he wanted to be involved in the process every step of the way. Even after the home closed, he wanted to be a part of our renovation process on our new home, and was a great resource at connecting us with an architect to get the ball rolling. On top of that, Alex helped us rent out our previous home, and coordinated the move-​in with the renter while we were away. I have nothing but high praise for Alex, and there’s no surprise as to why there are only five star reviews to his name. Alex is more an just an real estate agent, he’s someone you can call a friend. I highly recommend Alex Wang and his team.

We worked with Alex to buy our first home back in 2009 and we just sold that same home with Alex (Aug 2014).
When buying our home, he was instrumental in helping us determine the proper bid given the market at the time. Furthermore, he made sure we had all of our ducks lined up in a row to help ensure we could make the best offer possible.
For our home sale, he helped ensure we priced at the right price; and we sold above asking. He was also instrumental in vetting the buyers and ensuring we got the most we could for our home.
He’s as professional as it gets, if not more so. And his true talent shines in the negotiation process! In a market where things move fast, you really need an experienced agent, with an efficient team. Alex and his team did the job.
Furthermore, when it comes down to crunch time (making and taking offers and closing the deal) Alex shines again — you can expect him to be available and on top of it — even when it’s his supposed «day off» (Sorry Alex, Hope that doesn’t set some unrealistic expectations from future clients!)
In the end, I’ve already referred several close friends to Alex. So why not refer you Unilocalers :-D