Best Buy Paramus

Pretty simple transaction here. I did my research on a hp laptop.
I walked into the store, said hi, walked to the laptop section, browsed for the laptop I wanted, sort of found it, and when I mean sort of, the laptop wasn’t on display so I had to go through the codes and such from the box. I couldn’t find a sales guys because everyone was taken up with someone and I had my impatient 2 year old and husband lol so I couldn’t wait
So I found it in stocked, walked over to the cashier and paid. He offered warranty, I declined. Offered the best buy card, I declined. And paid for my laptop and we left :)
Simple yes, if you know what you want and if they have it in stock and if it’s in the right place. :)

My husband surprised me with a brand new Macbook Air for Christmas. I told him to return it because I really didn’t think it was necessary so he did just that and returned it yesterday. Well… I changed my mind and decided I could use the MACbook so my hubby and I decided to go back to the same location and try to repurchase it.
The salesperson (did not get a name) was very unhelpful. We requested that he check with a manager to possibly purchase again at the original price. The store did not seem busy but after at least 30 minutes of the salesperson going back and forth, asking numerous questions ie: was it purchased here? Was it returned here? Was it opened? When was it purchased? Returned? The ENTIRE time he had the original AND return receipt. He even said he believed they had the same one available (which was never opened by the wAy). Again, after at least 30 minutes he said that his manager stated that they could NOT honor the original price we paid.
I am disappointed not ONLY because they could not honor the previous sale price but because the gentleman was clueless, unhelpful AND mainly wasted our time!!! Why go through ALL of the questions and back and forth when the original price was NOT going to be honored??? A complete waste of time! He should have just informed us from the beginning when I specifically asked him about the price.

I went to Best Buy to get a screen protector and case for my phone. Christian who worked in the mobile department was great. I asked them to put the screen protector on for me so I didn’t mess it up, and not only did they not charge me the «installation fee» they refused to give me phone back until it was perfect with no air bubbles. I was fine with a few small ones, but he and his partner said that they wouldn’t want any in their phone and made sure my screen protector was perfect. They definitely treated me as any customer should be treated and it was great seeing that a large company like Best Buy has employees that truly care about their customers!

Worst best buy I’ve ever been to. Unattentive, rude staff that do not know what they’re doing. Their displays look worse than garage sale. Avoid this location.

Went in to buy a Christmas present and it took FOREVER to get someone to help us. Then we came back to pick up the present when they called me to tell me it’s ready, when I got there they told me they did not have it, excuse me.
So, finally kept calling and they had it 4 days after they told us it would be ready. Once I explained the situation, they said «warehouse has been slacking». Not very good Logistics or Customer Service to me.

In-​store reps are pretty nice here.
The delivery guys are freaking rude as hell, and they will not handle merchandise with care. Heck, they literally throw things around. i wonder where they get these bums.

THIS REVIEW IS FOR BEST BUY MOBILE INSIDE THIS STORE
I came here to upgrade my phone to the galaxy note 4. Let me start by saying that customer service was horrible! I was not greeted when I was there, no one around to help me. I had to walk over to another department so they can find someone to help me.
The guy that was ‘helping’ me was not very nice or helpful at all. Almost as if he didn’t really want to be there, he was chewing gum and just looked really lazy as if he hated his job.
The phone I was gonna get was $ 199 since I was getting an upgrade, so I was just planning to do that; buy the phone and a protection plan for it. So this guy/​‘sales associate’ started telling me about the edge plan where you pay off the phone monthly, I told him I didn’t want that, I wanted to pay the phone completely today! It seemed as if he didn’t want that answer and kept trying to convince me to do it the edge plan way, I said no the 3 times that he asked and then he asked again and said that in the end the phone will be cheaper this way and I will actually end up paying less than $ 199 for the phone so I said ok… But then when he printed out the contract of course I read it before signing, which I didn’t sign… so the contact said I will be paying the full retail price of the phone which is $ 699 but in monthly quotes for 2 years, I said absolutely no and just cancel everything. Again he seemed to not want that answer and instead of just canceling it and getting me what I wanted he went and called another employee to try to convince me to sign this contract that it’s a better deal. I just said no and walked away, I will be going somewhere else for my upgrade, wasted about an hour there for nothing.

I need a connector for my ipad to tv and called Bestbuy for information, the lady in customer service put me on hold after she picked ip the phone and forgot about me, I had to hand up and dial again, that routine repeated two more times, but I was so lucky I managed to get an answer for my question when I called the forth time. They may need to hire more people or more qualified ones:(

Had a decent experience at Paramus.

Husband bought a camera I wanted for my birthday. The girl in the department lied about not having the correct SD card for the free bundle and then the upsell! She recommends a more expensive case and SELLS him the SD card that was free with the bundle! Once I found out I returned all items and purchased another camera at a different Best Buy! Customer service has gone down at several of their stores and this one is a prime example. Avoid!

Thoroughly impressed with the Best Buy at the Fashion Center! I recently traded in an older iPad for the iPad Air 2 and they gave me almost $ 200 for it (the Apple store at both Garden State Plaza & Tice’s Corner only offered me $ 80). Wonderful customer service and such an easy process! Will utilize their trade-​in option again!

I’ve purchased 2 laptops, 2 digital cameras and several phone and camera accessories here and it’s always been a positive experience. Someone is always available to help and the checkout process is smooth, quick and easy. They have a team of professionals that are always available to help if any of your electronics malfunction. I’m very pleased with the quality of service at this location.

I really like this bestbuy compared to garden stage plaza and west Paterson. The people are friendly and the store is clean. Parking is adequate in the back as well. Always price match here too! The mobile section is quite good as well.

I visit BestBuy as my therapy, love to just walk through the electronics and camera sections just to see what new technology is out there. The staff is welcoming and I purchase most of my home’s appliances from this location. I love their rewards program especially for big item purchases. I will be back for my large screen monitor shortly.

Not sure what it is. All the stores should be the same right? I find that the Paramus store is often out of stock.
I prefer the Woodland Park location.

Moved to the area recently. Had an item that was under warranty (that I bought), and has to be exchanged. They gave me a hard time and wouldn’t exchange it. It was only worth $ 50. What a waste if my precious time. Losers. You won’t see me in a Best Buy again. I expect them to go out of business. I’ll just use Amazon now. Much better customer service.

the geek squad is wonderful here, they are so kind and so helpful. They made my new computer experience over the top awesome :) Loved doing business with them. They are an asset to the store and to the community.

I give 5 stars to this Best Buy particularly to Jerry who manages the kitchen appliance area. Go to Best Buy and Jerry! After spending time down the road at PC Richards there was no doubt that Best Buy was where we would buy our fridge, range, dishwasher and microwave. The salesman at PC Richards was selling so hard that he was like the cartoon interpretation of a used car salesman. The more we hesitated the harder he pushed. I couldn’t wait to get out of there. It was so obvious that he was on a commission or bonus plan.
Our experience with Jerry was just the opposite. He was like a consultant helping us understand what we were looking at. He was soft spoken and did not try to «sell» us. It’s a good idea to find prices on line and negotiate prices at PC Richards first so you know the best price you can get. Be careful to include installation kits, installation and delivery costs. They can really add up so put them all together when negotiating your cost.
We had a couple if issues with the fridge installation. We contacted Jerry and he jumped right on it following through with us until everything was resolved.
Unfortunately I think the service techs need some training. They needed to come twice. The first guy told us nothing could be done to level our fridge and in a pompous way assured us that he knew because he had been doing this for 16 years and that was how they make things today. I read the manual and saw that there were leveling feet but i could not move them so another service man came back and fixed it. He fixed our problem but came in with dirty shoes and hands dragging in outside dirt and handling food in my fridge with filthy hands. Maybe these guys need booties and rubber gloves.
Best Buy was fantastic and I would buy anything there especially from Jerry. Delivery and repair people need customer satisfaction training.

How many times do I start a review…“If you know what you’re doing you’ll be fine.” The same holds true here. Go in knowing what you’re looking for and odds are you will have no problems. I was looking for a particular case, searched high and low, knew they had it, finally found it, didn’t ask for help. Men don’t ask for help in home improvement stores or electronic stores.
Then came the checkout. Best Buy changed their store credit card, it no longer has a bar code on the back to scan the rewards number, so the person needs to input it from the front of the card. This proved to be difficult for my cashier as they kept entering my 16 digit credit card and not the little string below it. I don’t work at Best Buy, I will not tell someone how to do their job as I don’t want someone to tell me how to take care of people at mine. I did give a suggestion as to maybe try the other string of numbers and I was looked at funny and then angrily and then he gave up. Needless to say I had to go home and enter my receipt.
Then came another problem! Someone got me the case I needed for my birthday so I had to return the one I got. Their customer service people are not friendly, they are rude, and then you have to remember they work retail for a reason.

There are two Best Buy stores in Paramus, NJ. One of them is at the very crowded Garden State Plaza (at the intersection of Route 4 and Route 17). This one is up 17 North in The Fashion Center, a much less heavily traveled mall.
I work near this Best Buy so I come in here often and go shopping around. I’ve purchased movies, video games, and my iPhone from this location. I’ve dealt with many different employees and every single one of them was polite and knew what they were talking about. When I went in to purchase my iPhone, I was constricted with time. I told them «the sooner I can get out the door, the better.» I was all done in 15 minutes flat.
I broke my iPhone twice. I brought it into them and got it repaired without a moment’s trouble. They didn’t ask ridiculous questions (like at the Apple store) and were very knowledgeable. This Best Buy has been a staple in my tech life.