Nordstrom

They use to be on point but now the service has gone down, very disappointed… Thank God for other stores around!!!

Love it. Shopped at the rail recently for a button down for a friends wedding. Blonde girl named Donna helped me with my selections! Very patient and professional. Will be back !!

The Lord & Taylor in the Paramus Westfield mall is my current favorite.
It has some higher end Mens wear that I have not seen at the other L&T’ s.
Shopping on a Friday afternoon
Today, the service was good, the 3
Sales people that i asked questions were helpful and polite
I used my seldom used L&T card and got another 20% off the already marked down items

It’s nixed to be ignored for another customer that’s dressed a little better then me in men’s fragrance. That’s ok, I’ll spend my money in another store

The review is for the brow studio. This time around would have been my 3^rd time going there & i must admit they do a great job on brows. However, upon my last visit i was about 15 mins late after calling to make a later appt because i was still at work. I rushed in with work clothes dragging my children in with hopes cynthia could squeeze me in although late (also leaving on vaca this same night & did not mind waiting if i had too.) The receptionist walked in the back to ask if i could be seen, came back & never said yes or no, so i assumed yes! Also there were Noooo clients there in the waiting area at the time, except for one young lady who walked in & stated «cynthia said she’d squeeze me in with no appt» & just like dat cynthia comes & takes her in, then the receptionist says «sorry i dont think she’ll be able to fit you in» after half an hour sitting waiting there. Completely unfair & very unprofessional!!! I will not be returning as a client due to the unfairness displayed today.

This is the best Nordstrom in the entire state of NJ. Between the wide selection of Burberry for my kid and selection of high end shoes for me I adore this place.

Ah where do i begin! Went to Nordstrom at the Garden State Plaza to get my husband (birthday) nice burberry tie. Excited that i found exactly what I was looking for I went to pay and asked very nice salesman to gift wrap it. Next day I gave the tie ($ 165) to my husband. What an embarrassment. Tie was obviously used, stained and returned. Really! Who puts such a thing back for sale. This is not a $ 20 tie. Super disappointed!

Nordstrom in Paramus is my go to Nordstrom. I think that their personnel and selection is several steps above Short Hills which is my backup Nordstrom. Stand outs include, Dee in Men’s Sportswear, Ellen in Men’s Furnishings, Chris in Men’s Shoes and if you need a gift for that special someone in your life and that special someone happens to be female, Robin upstairs is awesome.
I have been a loyal customer of theirs since they opened. The store has changed a lot since then. Gone are The Pub & Garden Court restaurants. Gone is the Faccionnable department and the basement Rail. And perhaps most sorely missed is the piano player who would and ambiance and class to your shopping experience. It’s sad to see these things go. I guess that it was more profitable to reallocate these spaces for retail.
Back then, shopping at Nordstrom was more of an experience. Today it’s still a great place to shop. Sales help and the check out process itself are way, way more proficient that anywhere else, Neiman Marcus included. I just wish that they would have left some of the touches that really differentiated them from their competition. Oh well…

My daughter bought a set of Chanel Pearls – I opposed such an extraordinary purchase. Any way, these very expensive pearls fell apart. My daughter was horrified and returned them for repair. They have now been returned unrepaired. Just want to let everyone know DO NOT BUY Jewelry here and DO NOT BUY CHANEL PEARLS!
You would think such a name represents quality. Now for the holidays – I need to find a reputable jeweler to fix this garbage. Happy holidays!!!
Thieves

I am not a regular shopper at Nordstrom, but whenever I have stopped by for something special it’s been a good experience. Extremely helpful, friendly & efficient staff. Great customer service. Their return policy is great too.
It’s not inexpensive, definitely more of a high end store, but good quality stuff & sales are great.

Great store, I ordered online and realized the shirt was too big so I went in to return it.
Now at this point, I’ve had traumatic experiences of having proof that I’ve brought the item having to show my Identification for some returns so I was ready, guns blazing, I wasn’t going to let anything get in my way.
Then…Nordstrom happened. All I simply said was «Hi, I’d like to return this» with the expected response of «Well, sure we just need (list a million things that you possibly may not have)»
Sure enough, she just says «okay, would you like this returned to your credit card or exchange for something else?» I stand there baffled! BAFFLED! and I respond with «I have a receipt here if you need it and my I. D» Then the wonderful sales representative says «…sir we really don’t need that, you’re all set to go, thanks for shopping!»
Nordstrom, I love you.

Ahh Nordstrom. This was my first memorable Nordstrom’s experience. I needed to upgrade my wardrobe for work. This place had suits that were terrific. I felt like a million bucks in the clothes from here.
Over the years I kept coming when on the search for a specific thing. It was always found here.
Nordstrom is not a discount store. Its a place to go when you need something to be «perfect».
Parking is ok if you get here early in the day. But its a busy mall, and parking reflects that later in the day.
Edited (8÷11÷14) to encourage you to visit their café or coffee shop when here. Both have great service and great product.

This review is for the Wedding Suite:
Visit Date: July 2013
Allows Pictures: Yes
Pros:
* They let you browse through the sample dresses
* Extremely friendly sales associate (Michelle is great!), excellent email correspondence regarding trunk shows
* Nice variety of dresses to try on
* Lots of accessories to try on, as well as heels
* Relaxing environment
* Online appointment scheduler
Cons:
* The A/​C felt lacking, though it might have just been the heatwave at the time
* You can’t browse the dresses available online
Highly recommended! If Michelle is still working there, make your appointment with her!

Hands down, Nordstrom is my favorite department store. The customer service is phenomenal and if you can’t find what you want in a particular store they will find it for you! I also love shopping online. Their website is one of the best in my opinion, in terms of search functionality and ease to use.
My only gripe is the restaurant in the Paramus location is not as good as some of the others I have visited. I wish they had the same menu as their Durham, NC location. :)

I’m not a regular client at nordstrom although I do work in the same mall complex.
I was asked to be in a wedding party and the bride had teamed up with nordstroms bridal shop.
When I first went in for a fitting I gave the stylist my credit card number is case I couldn’t make it back in time for the order to be placed. I did end up making it back in time for the order to places but I payed cash instead of using my credit card they had on hand.
About two days later I received a charge for the dress I had just payed cash for. When I went in to ask what was going on they didn’t have an answer for me but did return my cash in full
3 weeks later I received another charge on my credit card. It was nordstrom again with the same dress order. They had charged my card yet again. When I went in this time I wasn’t too happy. Mistakes are made once. Not twice. She claimed she had no idea how it happened but was quick to accommodate a full refund. She pulled out a binder with all of the brides information including a copy of my credit card along with the other bridesmaids information. There it was my cc # in an open binder. No lock. No pass code. Easy to get to. It’s the 21^st century. Information like that should be stores on a computer with a pass code only the stylist I have been dealing with can access. I will never shop here again. Do not trust them with your financial information!

Stopped here after not finding a thing at Neiman’s.
The had just gotten Versace Collection in women’s so the wifey got a few new shirts. Beatrice was very sweet and helpful. She also agreed to track down a few items for us that we were looking for.

My favorite Nordstrom ever! It’s my go to spot for cosmetics, jeans and eyebrow wax. Yes eyebrow wax, they have an Anastasia Beverly Hills Studio on the third floor. See Cynthia she is great.
This Nordstrom is one of the highest grossing Nordstrom’s in the country so expect to see all the brands you want. Their cosmetics selection is full of hard to come by brands and they sell Louboutins here. I only know of one other Nordstrom that sells Louboutins and it’s in California. Great sales staff that aren’t pushy and extremely helpful.
I am legit here once a week. I always try to purchase all my stuff here because Nordstrom has the best customer service.

This is one of the nicer Nordstrom locations I have been to in the area. I have been to the one at West Farms in CT and prefer Paramus by far in terms of selection.

Nordstrom is my favorite department store in general and especially at Garden State Plaza. It has enough sophistication without being haughty; it has a great selection without being too overwhelming, and the sales can be tremendous.
Unfortunately, my sister couldn’t find shoes at the sale this past Labor Day, but that didn’t stop us from trying to look for shoes. We worked with one gentleman who was very friendly and helpful. He mentioned his name, but four days later, I don’t remember.
The store is spread out over three floors, and I think in general customer service is great here. We stopped to look at bras and were asked if we needed help.
The place is well lit and organized, and I like that I didn’t feel like I was being watched or pressured to buy. Customer service is really good here.

I really only shop at Nordstroms during the annual Anniversary Sale but may make it a store of choice based on the consistently high customer service I receive from every Nordstroms location. This weekend did not fail to deliver. Lance from the Shoe Department hunted down my desired boot, when they were out of stock online and managed to snag one of the only 3 pairs left in the country!
Similar experiences were had in Cosmetics and Lingerie. I enjoy shopping in an environment that has such knowledgeable and friendly staff. Looking forward to more shopping here in the future.