Soma Intimates

After wandering in and out of the various stores, in the mall, I saw something in the window that caught my eye. I went in a looked around a bit, a salesperson approached and asked if she could help. I asked about the items I saw in the window, but they didn’t have my size. The saleslady tried to see if she had anything similar in my size, but it was a no go. I did see some other things, and she helped me find my size.
She was pleasant, knew the merchandise, and professional.
This was my first time shopping here and I very much appreciated the level of customer service I received.
Luckily, what I bought did work out for me fit wise (it’s always a crap shoot with underpinnings).
Trying something on in the store and wearing it throughout the day are definitely 2 different things so I feel for the last reviewer in that respect. Been down that road myself in the past.
The offerings in Soma are not inexpensive, but at least the quality is there both in product and staff.
Thnak you for a very pleasant experience.

I am on the never-​ending search of finding a comfortable, supportive bra. It has been impossible! Soma had a display in the window for this bra that was supposed to be EXTREMELY comfortable (the Vanishing Back — I happened to be interested in the wire-​free). The saleswoman who helped me was very nice and helpful. She studied the fit of the sizes I tried on and gave me her expert opinion. I ended up buying a larger cup than I had been wearing.
For the 10 minutes that I had it on in the store, this bra WAS extremely comfortable. However, during the first day of wear, i noticed that I started popping out of the center and that I kept squirming my upper body to try to adjust the way the bra was sitting on me. I tried wearing it another day, adjusting the straps, carefully positioning myself in it… long story short was that this bra was more uncomfortable than the one that i had been wearing and was looking to «upgrade» from!
I contacted customer service via email. They said that they could not guarantee me a particular outcome but that I should go to the store and speak to the manager and hopefully they would do something for me, especially since I had a sales person advising me on the size and style I should buy. So, off to the store I went — to return the same bra in a different color that I never wore and to speak to them about the one that I did wear twice. I understand their return policy (only unworn merchandise) however I did feel that since I received guidance from a sales associate on what size to buy, not to mention that it was not cheap, I should at least be able to get a store credit or an exchange for something else in the store (maybe a different style bra that would work better for me). They processed my return but were not willing to do anything for me on the other one. Now I am out $ 40+ and have a bra sitting in my drawer that will not be worn again.
Unfortunately, for this reason, I will not be shopping at Soma again. It’s too bad because they (and their clothing side — Chicos) have some nice stuff. I just can’t take the chance of spending money in a store that seems disinterested in working with their customers to make sure that they are comfortable and satisfied.