T-Mobile

I used to love tmobile and their customer service. I’ve been with them since college (a while ago).
FYI: This review is not for this particular store.
They put me on a promotional plan without my awareness. I asked their national customer service on the phone if the current plan we were on was the cheapest option. The representative said yes. I checked online, and found out we were on a promotional plan, and it isn’t the cheapest option. I had to change it online.
I guess I’m writing this to inform others
:/​

I made the switch from sprint to T mobile and it’s the best decision I’ve made in regards to the my carrier. Every time I go to this location I get nothing but the best costumer service. All representatives are friendly and willing to help. Aside from being helpful their product knowledge is on point. I went in with a few questions and was assured right away. Thanks guys! See you for my next phone !

Their retail associate manger Jessica Avendano needs to be retrained in customer service. When a customer comes in there with an issue she can assist with why not do so instead of escalating the problem. She’s rude and unprofessional and can easily bring a customer to her level when you already annoyed. Go to sprint next door is the best tip I could give.

Terrible customer service innovative to help there are few girls there they don’t know if they coming or going no knowledge anything i knew more about my phone then they did. They need to be retrained and brush up on there people skills and stop bullcrapping with each other focus taking care of there customers. If i could give them zero i would but Unilocal don’t have zero bunch of imbeciles working there if they don’t like what they do go do something else like flip burgers at McDonald’s.

I used to think this was a reliable store, but now I know otherwise. I do not recommend this store.
Six months ago, I got a new phone. The sales representative at this location told me about Jump Insurance, saying that for $ 10 per month, I could upgrade to a new phone any time. I asked repeatedly if that was really it, simply $ 10, and I was assured that it was that simple. Since the new iPhone was coming out in a few months, I took the Jump Insurance.
Today I went back to this same store to Jump, only to be told that I had to wait a year to use it, or else pay a $ 114 fee to upgrade immediately. When I explained that the salesperson told me that for $ 10 a month I could upgrade at any time, I was coolly told, «Well, technically you can upgrade whenever you want.»
The original salesperson completely misrepresented how the Jump Insurance worked, and the second salesperson was not at all helpful. This store will not help you to make an informed decision about your purchase. I do not plan to go to this location again.

For jet-​setters like myself, T-Mobile’s free international data plan was a game changer. When I heard that T-​Mobile is offering this incredible plan called «Simple Choice» in Oct 2013, I immediately switched to T-​Mobile from AT&T. It was a big gamble to let go of the grandfathered unlimited data & talk that I had at AT&T because they no longer offer it but it was the best switch I’ve made! I even paid for the early termination fee (now T-​Mobile will even pay for it!!! Too bad it didn’t happen earlier!) but I figured it would be worth it if I can use 3G data everywhere around the world considering how much I travel and how expensive international data roaming costs. A nice sales associate named Dione was incredibly helpful and assisted me to switch to T-​Mobile smoothly.
Since I switched to TM, I’ve used this int’l 3G data (sometime it switched to GSPS, 2G, or E when I went to the countryside like Dolomiti in Italy even though I was told that the first 2.5GB is 3G, and then the data speed will become E) in France, Italy, UK, Portugal, Hong Kong, China, and Japan and it worked perfectly fine. It was scary to use 3G abroad at first because I was used to switching my phone to airplane mode every time I traveled to avoid the risk of getting overcharged. Since no one else around me has had the chance to experiment how fast the data speed and how it actually works without getting outrageous charges, I had to take the risk and find out on my own. It was such a relief to receive a phone bill without no crazy oversea data charges! With my iPhone 5, the data speed is usually 3G while I’m abroad (while I’m in NYC it’s usually LTE) but for me it’s fast enough to use GPS, send pics, check websites, etc. Finding free wifi is especially challenging in Italy, UK, and Japan but thanks to T-​Mobile I’m no longer wifi-​dependent!!! It feels so liberating!!! Truly priceless!
In France, my phone was using the local 3G data from Orange 3G and Bouyges and in Italy it was switching networks between TIM, Wind, and Vodafone. In UK, my phone was connected to Orange UK and EE. In Japan, my phone was connected to the 3G network of NTT Docomo and SoftBank and the data speed and connection was better than I expected. However, in Hong Kong, I was only connected to the cellular network of SMC HK which allowed me to send and receive texts for free but no 3G and therefore no web browsing, no FB, and so on on the first day. You might need to be patient and wait for a day because my phone didn’t connect to the local 3G network in Hong Kong until the following day. In China, I was connected to China Unicom’s cellular network but didn’t get connected to 3G network for the first 2 days and I had no service in certain areas. In Portugal, I was connected to Vodafone and Optimus and the data speed was good. When my flight got canceled in Lisbon and the hotel wifi didn’t work, I was able to rebook my flight using my iPhone 3G! It saved me big time!!! This means a lot to me because I am prone to the flight cancellations while abroad and I used to struggle finding free or cheap wifi! When I got stranded in Paris 15 years ago, three 2 minutes calls I made from the public phone at CDG cost me $ 100! When Heathrow shut down the airport in 2010 due to snow, I got stranded in London for 5 days and I spent 6 hours at Starbucks everyday to take advantage of free wifi (actually, initially you have to pay £2 to get wifi access for all the UK Starbucks) to rebook my flight. And when I got stranded at Heathrow again in 2012, I paid £5 to use Boingo wifi to rebook my flight. When I got stranded in Paris again in 2012 thanx to the Air France strike, I struggled to use the hotel wifi which was unstable and had very weak signal. CDG Airport offered free wifi for only 15 min and after that is not free. I used to pay nearly additional $ 50-​$ 60 to AT&T for making a few short international calls ($ 1.99/min) and 30 – 40 texts while I was in Europe. So do you now see why I wish I had this service earlier? Although we Americans are spoiled by readily available free wifi everywhere, many countries are still way behind when it comes to free wifi. I know this because I lived it.
The only issue I have is if I go outside the metropolitan area in the States, the reception is very weak. For example, I get no service when I go snowboarding in Mountain Creek (Vernon, NJ) which is inconvenient when I try to find friends who got separated. If you don’t travel abroad very often, then stick to Verizon or AT&T because they have better coverage. But as for me, all this free int’l data I get for $ 78/​month is a steal!
Thank you T-​Mobile!!! You rock!

I dropped and broke my phone (butterfingers!), so I hit up the closest T-​Mobile near my house. The store was well-​organized and clean. The staff was super nice and helpful. Unfortunately, my phone went to cellular heaven and I had to get a new one. We discussed phone and plan options since I did an early upgrade. I picked the phone I wanted, but unfortunately their computer system was down and I had to pick it up the next day. Fast forward a few days later…
Wasn’t really feeling the phone I chose, and wanted to exchange it. Easy peasy. Again, the staff was very helpful and making the exchange was quick and painless.
Also, both times I went, they were helping other customers and again, they were very nice, helpful, and low sales pressure.
Hopefully, I won’t need to come back for a new phone anytime soon, but I do recommend this T-​Mobile store.