Barclay Body Care Spa

I just used my Groupon at Barclay Bodycare Spa in Brooklyn and you must know that this place is VERY bad business and not a good look for Groupon!
First of all, I arrived early to my 10:30 AM appointment to find a «masseuse» and an older lady waiting outside because the manager had not yet arrived to unlock the business. The manager arrived 25 minutes later, opening the business 10 minutes AFTER my appointment was supposed to start.
I then watched as the older lady, who also had a 10:30 appointment, checked in but they did not have her phone number on their books so they told her they would not serve her. She explained that she had an appointment a week prior but the owner called her and asked her to change it to that day, which she agreed to do, and now they had no record. She struggled with trying to explain it to them, and then the lady began to yell at her extremely rudely to leave the establishment and call Groupon for a refund!
I then checked in and went to get my massage. A few things about my «massage»… the place was filthy, sticky, and smoldering hot from the onset. I could not stop sweating and never got comfortable as I stared at the filth all around me. The attendant started my massage at 10:50 and had almost no idea on how to give a massage. Instead she just rubbed my body for 20 minutes like she was making it up as she went along. She then left and came back with hot stones, which I did not request or want, placed them on my back, and left me alone for over 10 minutes — the stones were cold by the time she returned! During my massage, she left me over a half dozen times for minutes at a time for unknown reasons. My complete «rubdown» lasted for about 40 minutes.
At one point, another customer came into the store for an 11:00 appointment, again which the two ladies could not accommodate since they had me and another client. The customer explained to them that she wanted a later appointment but the owner told her on the phone it had to be at 11:00 or not at all, so she showed up at that time. Instead of working with the customer, the two employees left me and the other lady getting massages and got into a screaming argument (in Mandarin) about the problem. Then they returned and told the lady to come back at 11:45 if she wanted a massage. The customer was not happy with that decision, so the employee told her she could stay and have some candy or leave the store… ?!? When I decided to leave, the lady chased me out the store to demand a tip that she did NOT deserve.
Finally, I will add this… this business is not only dirty in the literal sense but also dirty in the fact that they are inappropriate, offering traditional Chinese massage favors as well for more money. I don’t think I have to explain what that means but I was NOT expecting that from a Groupon account!
Upon reading the reviews on your site and others, I can’t even believe this place is still in business or that you continue to work with them. Please reconsider your standards if you stay in partnership with them. I will repeat this same review on every site I can to steer people clear of getting screwed (quite literally) by them!!!

This place is horrible. I went to get a massage with my sister and this ladys left us with the hot stones and kept going out to eat. The one massaging my sister BURPED and didn’t excuse herself. The massage was supposed to be for 90 mins including a fake facial they gave me, but in reality it was 30 bcause they kept coming in and out. Don’t go there. It’s smell, it’s dirty and they are soooooo rude and disrespectful. Ohhh I almost forgot when I was leaving I was giving a tip of $ 10 each and plus $ 10 taxes they claimed I had to pay, and the lady wanted me to give her $ 20 each woooahhh. I said I didn’t like the service she said ohhhhh I did a good job. SMH then she asked my sister «ms do you got money?» Horrible horrible DO NOT GO THERE!!! Now that I’m thinking I should of taken the tip back. Don’t go there!!!

This place is trash! I got there today 30 mins before my appointment. There was no one there to greet me. One lady poked her head out a tiny room and told me to wait. When another lady came in, someone came out to greet her and was about to take her before me. When I spoke up only then did she acknowledge me and take me to the back. The rooms were tiny and curtains were used as dividers. The room smelled like kitty liter and everytime I tried to get comfortable a bell kept going off because someone in another room was done. I could hear everything in other rooms and my masseuse kept walking out to handle other things. My 90 min massage and facial only lasted 75 mins and it she was used tap water (I could hear her fill up the bowl). I was nice and tried to tip her $ 10 since I had a miserable experience and she told me that the standard is $ 20. I asked her about her finishing early and all the sudden she no longer spoke English. I hate this place and will never go back

i am going to give it a two stars because the massage was ok. The place was horrible and if it was not for the groupon I purchase and it’s hard to get your money back from groupon I would had ask for a refund. The place smelled horrible it looked like a massage place back in the 1980’s. The era did not brother me that much but the place really smelled bad not go for business. Then the lady that massage me was shacking me for a 20 dollar tip she had nerve. I don’t recommend very smelly. I gave her a 10 dollar tip she was looking in my wallet and said you have more I said you getting 10 the nerve. Oh I forgot they ask you for 3 dollar tax fee ok that’s fare. Lol again I don’t recommend.
Ps the hot stone is really a break for them they leave you there for 20 minutes come back after chatting. When she came back the massage is over lol that what you get for a groupon cheap, smelling and half of a massage

If I could give this place ZERO stars I would. Absolutely TERRIBLE experience from start to finish. Mediocre massage with too much chatter from the masseuses who were clearly gossiping about their costumers.
Our couples massage turned out to be unpleasant and stressful. To top it off both masseuses FORCED us to double our tip against our will.
Very UNPROFESSIONAL AND RUDE!
Avoid this place at all costs because the few bucks you’ll try to save on Groupon will result in a weeks long headache.

Terrible experience today. I bought a couples massage for my husband and I on groupon. Started off okay until the masseuse left the room at least 6 times. «Why?» you ask? Oh because she’s also the receptionist greeting new customers — in the middle of my massage.
Both my husband and I were given hot stones which seemed nice at first. After a few minutes of rubbing with the stones the masseuses both placed them in a row on our backs and left the room for at least ten minutes with us just laying there. We could hear them chatting the entire time right outside of the «room.»
Only once I coughed quite loudly did they return.
The masseuse my husband had, picked up the phone in the middle of the massage — she was talking about shoes for 5 minutes. At least his masseuse stayed in the room after that point. During the massage I was freezing — they don’t use blankets to cover you — instead they use a towel.
To top this terrible experience off, the woman had the gall to tell us we HAD to tip $ 20 because we ere there for 90 minutes. Sorry lady — I was there but you weren’t. You did not deserve the $ 20 I gave you — and I will never return to this «spa» again.

Came here for a birthday celebration and was completely let down. If I could put 0 stars I would. The service is terrible. They scheduled us for the wrong time and proceeded to blame us for the scheduling mistake. Will NEVER go back.

This place is a joke! I received a Groupon as a gift and I’ve been trying to get through for longest. The phone just rings and rings with no voice mail set up. After spending hours on my day off trying to see if they pick up, I gave up and called my friend to just cancel the groupon.
After reading all the other reviews, it’s quite obvious the place is some type of scam.
Don’t bother!!!

I wish I could give this less than a star. I called and made an appointment. I walked in and the place smelled bad, and waited 10 minutes before someone came out to help me. I was told I didn’t have an appointment. I was asked whether I was sure I called, am I sure I am here at the right time and place, etc. Turned out the man who took my appointment (who is the owner and who I was dealing with) wrote me down for the wrong day. Instead of trying to accommodate me he said «everyone makes mistakes». I agreed with him and then asked him to fix it. He said he can’t because they are too busy. I was insistent and he said «I can’t talk to you. I have to answer the phone». I understand that mistakes happen, but a reputable business takes accountability and fixes the mistake. I will not take my business to this place again.

Do not come here. Do not patronize. Hopefully they will close and move away soon.
I was never even able to get my massage here due to their incompetence. I spent several days calling to make an appointment. One day I even sat and called every ten minutes for an hour just to see what would happen. No one picked up ever.
Then I decided to drop in myself to see if I could be helped in person. When I got there (which looks NOTHING like their photos online) I waited in the front for ten minutes before seeing another person. Someone then came out and asked if I had an appointment. I said no but would like to make one. She then walked away and didn’t return for another ten minutes.
Looking down the hall I saw employees going in and out of rooms (I use the word rooms loosely. All just separated by curtains). People were left along for minutes at a time joy being attended to at all.
Finally after more than twenty minutes Simone came out to talk to me. I asked if they had availability and they said they were too busy. And then repeated do you have availability coming up. They did by understand that I was trying to book an appointment for the future. That took another ten minutes.
Finally got the manager to come out and restarted the whole conversation. He finally booked an appointment for me for four days later. I explained my voucher deal and showed it to him. He wrote it down and said this is fine, I have what I need from your voucher.
This whole experience — 49 minutes.
On the day if my appointment I got a phone call to confirm a 7pm appointment. I said great and they tried to get me to come in earlier. I verified that 7pm meant 7pm.
When I finally showed up it was again ten minutes of standing in entry without anyone there. Phone again rang off the hook because «manager bot there to pick it up so they would not answer.» The two female employees there would not honor my appointment. They said they needed to see the voucher again. I showed it. They said that wasn’t enough. We argued about it and they said they would call the manager. They did not. They said even though it was written down as being an approved voucher they would not honor it.
The whole thing was a disaster. They also wouldn’t let me use the computer to try to pull up my purchase history of the voucher so they could see further proof.
I walked away even more angry and stressed than ever after I did not get a massage.
Do not go here!

Stay away!!! They’re a scam! ABSOLUTELY TERRIBLE RUDE AND PATHETIC. UNPROFESSIONAL. The worst experience of my life, not even a message but a rub down! They are a scam… Stay away. The guy at the front desk who is supposedly their manager lured us in by saying if we paid him in cash rather than buying the groupon, he wouldn’t charge u the tax. Absolutely a waste of time and hard earned money. No privacy, can hear absolutely everything including the other customers getting messages, the front desk phone calls, Chinese conversations of the women working there.
They also demand a mandatory tip at the end and start yelling and screaming if you don’t tip. We were called rude, cheap, stupid, etc because we refused to give them a mandatory tip. The Chinese guy got hostile and demanded my credit card.
Stay away, they are a scam!!!

Well, no really relaxing at all ! You can hear everything, phone call. They are talking about tips … Talking about Chinese language each other ! Cheap time :(no enough people and the owner does to me like 10 mins and I was feel like am I doing real massage? After 10 mins he change the real massage girl but they are talking about tips a lot and talking bad words to customer and their boss !

Not too far off from the previous reviews. However the services i recieved weren’t bad at all.

The worst massage ever! I had a deal through living social. The place is very dark and smelly upon entering. The massage was probably 30 mins although it was supposed to be 60 mins. They leave so many times throughout the appt that you don’t get what you paid for. Also the masseurs talk to one another while massaging you which is NOT relaxing for the clients. I won’t go into detail about having to hear people use the bathroom. Lastly, I didn’t want or pay for hot stones but they did it anyway. Again, this is done so that they spend less time massaging. Don’t go there!

I never write a Unilocal review but i had to this time because i feel cheated. I had to call them multiple times to get an appointment. The service was horrible, all they do is rub your body. It was not what i expected at all.
We bought a groupon for one an half hour couples massage, they left us in the room unattended for half of the time hopping from one room to another giving other people massage.
Hot stone massage was so hot almost burned my skin. I had to tell the lady it was so hot.
At the end of the session, they forced us to pay $ 10 tax and $ 30 mandatory tips. I was not even going to tip them because the service was horrible. But the lady at the reception was rude and making a scene, so we gave them what they asked.

The massage was horrible. They are not certified, not in giving massages at least, and toggle between the pounding and simply rubbing your back. They did use hot stones though, however they were so hot that they burned my skin. The woman would not massage my shoulders even though I asked her to several times, instead she continued to fist my back. They leave for most of the massage to head to the back so you really get a 30 minute massage and pay for 60. Not worth it. And they charge a minimum $ 10 tip even though they sucked. And a tax. Never go there unless you want an injury from their elbows or just an oil rub down.
Would give it zero stars if I could.

I don’t know. I don’t have a lot to compare but I was satisfied with the massage. I have another massage in two weeks so if the comparison isn’t up to snuff I will update.
The place is dark and sedate but seems to have what it takes for a relaxed hour spent under warm and caring hands. Mona was my masseuse and she thoroughly massaged me from head to toe.
I used a groupon and when I left they offered to sell me my next massage at a considerable discount. I was satisfied, not pressured so I did.
I wouldn’t say I was pampered in high luxury but I think I got what I paid for at a reasonable price.

Upon entering the room was dark dreary and there was a lot of confusion. They never answer the phone for an appointment and when they do they do not speak English. I had a Groupon it is impossible to get an appointment so I showed up anyway.
I was told I would have to wait maybe one hour I said never mind and then as I was walking out the door she said oh no I have someone to massage you.
Needless to say it was the absolute worst massage I’ve ever had in my life the woman had no idea how to massage she was not a massage therapist I think they just pulled her off the street.
It was an absolute joke I want to get up and leave. I don’t want to have an inexperienced person massaging me they can do more harm than good.
This is a terrible place I would not pay to come here it’s been a factor when you can come here if they paid me.
I wrote to Groupon and they refunded my money.

For my first spa ever it was a great experience minus the fact that there was an irate customer leaving as my friend & I were waiting. The place was clean and the people were nice. I used a groupon & I don’t recall it mentioning that we had to pay $ 3 tax. Also it said that we should tip but they said that we have to tip at least $ 10 each which was weird but we gave it to them anyway. The hot stones was the best part for me. Very soothing. I’d go back again.
Cici was great!

WEIRD! This would be the best description of the experience…
Called for appointment for the same day and was told that they were booked. Within minutes got a call back saying that there was a sudden cancellation and to come.
We told the man that we had a Groupon and he told us to bring cash instead but that he would honor the groupon price… uh huh that’s not odd…
We were able to find street parking without much difficulty.
We entered into a small waiting vestibule and were quickly assisted. We were told that we were late but that he would still see us! What?!
Several small rooms separated by curtains.
The services that I received (hot stones, scalp massage etc) were different from what the other person received DESPITE ordering the same packages! WTF?!
Worse…the other individual must have had the manager/​owner because he constantly left the table to answer the phone and greet other patrons!
On top of that, we over heard him telling the waiting patrons (that had actual appointments) that he could not see them today because he was servicing patrons that were late!!! This is after they were waiting a solid 15 minutes.
Is this guy kidding me?!
Such an odd experience. Luckily this is NY and there are PLENTY of other venues to visit!
(I gave it two stars bc my masseur was decent)