Aaron Brothers Art & Framing

This store in Pasadena is great and Tailin is awesome! (I hope I spelled her name right) I went in on a Saturday and needed a rush framing job for work by Wednesday which I was sure they wouldn’t be able to do. Tailin worked with me for a least a half hour getting everything just right and making some fabulous suggestions. I look like a hero at work thanks to her! The store is always well stocked and very clean and the prices are great!

I just came her to get for two pictures the glass replaced. I would have gone with glass or plexiglass regarding the recommandation. The prices where outrages. At the glass place in Glendale it was ²⁄₃ cheaper and there we support a small business.
We all thing big cooperations give us a good deal. That is not so. Only on made in China products.
The sales person super sweet though. She gets a thumb up!

I’ve had a couple items framed here. Service was great! They were really nice and helpful. They offered their input and worked with me to stay within my budget. It can get really expensive but it’s custom framing, what do you expect? I would go back to have items framed by them again. There was a very sweet Armenian girl that helped me numerous times. I think her name started with a T? Ask for her… she’s great!

I mostly go to Aaron Brothers to shop for frames. Their in store selection is hit or miss; they are often out of stock of popular sizes. Also, their coupons are a little confusing (to me at least), the lion’s share of the framing discounts appear to apply to custom framing only.

First of all, I have to say that I spent an hour in the store and didn’t buy anything. But my experience was awesome because of Tim.
I came in to see about having 2 different, weirdly sized prints framed. Tim was so incredibly patient and enthusiastic about providing me with different options for which to have my items framed.
Custom framing is NOT cheap, and considering these prints cost me $ 10 – 15, I was not terribly enthusiastic about paying $ 80 – 200 custom framed, but Tim explained all of my options in terms of buying a ready made frame and having a custom matte made for it, or doing the whole thing custom. He took the time to provide me with examples of how my print would look with different matte colors, frame style, etc. I really learned a lot!
In the end, I decided I would think about it, and I really appreciated that Tim did not pressure me into a sale, despite the amount of time he took with me. He seemed to really enjoy his job and I really appreciated the excellent customer service.
Why 4 stars? The prices for custom frames, even with a 65% discount were ridiculously expensive. I’ve had a much larger and more complicated frame job done elsewhere for less. However, if you get a coupon or go during a sale, their ready-​made frames are well priced.
I’ve bought frames here before and they always have coupons and sales, so I will continue to use Aaron Brothers for my framing needs.

Reading some other reviews and not sure about the complaint of custom frames being expensive. I’ve found them reasonable and we also get custom matte jobs and those are always less expensive than other places! So big thumbs up from me for the custom jobs
Also for just shopping for frames, pretty good selection and you cannot beat the 1 cent sale
Finally I’ve been to a few aaron brothers and have to say THIS SPECIFIC ONE on Foothill I always get treated very nicely. Always nice employees and today we had to hunt for some discontinued frames and awesome Shaina helped us hunt for it and even called two other stores, was put on hold on a third store and then even called back that third store to help us find a discontinued frame :)
That is way above and beyond super nice service !!
Big five star love it review !!!

My experience is based on the frames they sell, not the custom frames.
They always have a 40−50% off coupon on their website. After that, the prices are very competitive.
The quality of the frames here are very good. Better than most of the stuff you will find on amazon.
Service was great.

High priced even with discount on custom frames, but you can’t beat their buy one frame, get the second frame for $ 0.01 That’s awesome.
2 stars because every time i come here it takes FOREVER to find someone to check me out. I swear they’re always training someone new and it’s obvious that no one likes their job here.
+1 star because a couple times ago the sales associate (although training) was very helpful and nice in quoting me a price for a custom mat and frame (it ended up being too high anyway and I walked away with nothing) but he was very nice despite having to wait for a trained associate every 3 minutes to come and help him out.
Aaron Brothers, step up your game. You have a nice store, and if your associates looked like they gave a hoot, I’d come here way more often.

cliff was the best. i understand he moved to the lake ave. store. i suggest you head there for the best service. now ther is a leon at this pasadena store; watch out. he is only interested in selling frames for the highest price. a horrible experience with him

I’ve been coming here for years to get all sorts of things framed. Cliff usually assisted me – he was awesome. He was very talented and had a good eye for framing.
Well, I went back about a month ago, and Cliff is gone. Not only is he gone, but the dark-​haired 40 – 50 yr old guy who «helped» me was one of the rudest people I have ever encountered in a retail situation. All he wanted to do was ARGUE with me. Seriously, dude? He wouldn’t stop! He was extremely defensive about everything. I tried to get the attention of the other staffers to help rescue me. My impulse was to grab my stuff and walk out — but I had been waiting for a particular sale, and I didn’t want to miss out.
But that guy really made my blood boil. What an obnoxious idiot. Why do you want to argue with the customer? Where does it get you? I have no intention of going back there — ever. TERRIBLE EXPERIENCE.

I always dig the frame sales, because the prices are a bit steep here. but it’s a well-​organized shop, with many options to choose from, and very friendly customer service

I went to pick up $ 600 worth of framing my roommate had gotten done through one of my friends that works there, i get there and my friend isnt there so i walk up to the first person i see that works there and i tell them im here to pick up 3 posters for my roommate. He asks whos name its under, so i tell him the name and then starts going off on how i should understand that somebody else could have picked them up and im standing there wondering why hes going off when i know what the posters are, who paid for it, the name its under including the address, and even the phone number… let alone my roommate had called them and i told them i was going to pick them up and gave them my name! so after all this crap i get the posters and when i get home i find out from my roommate that when he went in to see if they were done the same guy was completely rude and was trying to make him pick up the posters right then and there after my roommate told him he couldnt because he was on his motorcycle.
I’m giving this place 3 stars because my friend works there and the posters look awesome.
Do not deal with Leon, very rude and arrogant.

I have intended to write this review for a while now and the whole point in doing was really to thank Jonathan the sales associate for being so wonderful.
I like to walk into Aaron Brothers whenever I go to Einstein Bros. I live about 10 miles away from here and I seriously try to make the most of my time when I visit. Aaron Brothers always has sales whenever I’m here. One week it’s paints and supplies another week it’s canvases. The last time I visit they had 50% off wall art and frames. I was too quick to assume that meant everything, so I grabbed a handful of frames and headed to the register. One of the frames I purchased was not on sale, but Jonathan printed out a coupon for 50% off and gave me the discount anyways. Its because of employees like him that I will keep returning.
Jonathan if you’re reading this, thank you for helping me out with my purchase, the frames look wonderful in my home.

Look out for when they have their frame sales. They have good deals on pretty good looking frames. Way better than the Ikea ones. Even though these are a little more expensive, I’d say their worth it. One of the workers here, an older looking man, is really nice. He’s helped me out a couple times before.
I haven’t had a custom frame done before, but I’ve seen people pick theirs up, and they all seemed happy about it.

I like many others took advantage of, or was it that We allowed ourselves to be, taken advantage of, coupon deal for framing over Labor Day Weekend Sept. 3, 2012. What a mistake that turned out to be.
I FINALLY picked up the last of my paintings and poster yesterday September 15^th. Two of them had been originally promised for ⁹⁄₈. I received a phone call that other 2 were done on ⁹⁄₁₂. When I arrived I at first was glad that I’d returned to store on order day and went with more expensive Custom Framing instead of cheaper ready made frames. Then I noticed the mat.
I hadn’t wanted a mat. I don’t see the value of mats, except when the picture is too small for the frame. BUT the paintings I was trying to frame were done on hard cardboard /​fiberboard and had a white border. I am NOT at all artistic and worried that if I tried to paint the white out with black I’d slop onto and ruin the paintings. So since I don’t know anybody talented with a saw, I bought the mats.
The matting now covered parts of the paintings. On one painting it covered enough of the comet body that all you were left with was the light rays. I told the Staff Lady again that the idea was just to cover the white border with mat NOT the painting. The Staff Lady reluctantly opened one of the framed paintings and remeasured ageeing that they could cut the mat some more — giving me more painting — less mat. She mentioned something about if they cut the mat open more may damage it and they’d have to get a new mat — SO NOT MY PROBLEM!!!
The hunt was then on for my other painting and movie poster. Betty, the Assistant Manager of store, went to join the search. They came back twice before finally finding them in uncompleted work order pile. (Not a pretty mental picture that you’re stuff is in a PILE!!)
Betty promised the Framer would be in that afternoon and they’d have all the work done. I told her I’d be back the next day. I started to walk out of store but I decided I’d just pick up the poster and do the change to new frame myself. All it really needed was a replacement piece of glass which had broken in move. The other painting was just being exchanged for mirror in framed mirror. I didn’t want to risk 7 years bad luck by exchanging them myself. I went back and told Betty I’d changed my mind and wanted to pick up the poster. Betty checked and then told me she was really sorry but the sleeve was empty and they couldn’t find the poster! Once I could catch my breath I let her know it was poster for Russell Crowe movie ‘Sum of Us’ already in a frame. Betty then remembered seeing it. Good thing it was a really hard poster to find the first time.
I asked to be reimbursed for labor and asked where new frame was. Frame she brought was not one I’d remembered buying. I didn’t have my receipt with me and Betty said it would take at least a half hour for her to pull up my actual receipt. I watched her write down that I’d picked up poster and needed to be reimbursed for frame & labor.
Yep, Friday I returned AGAIN and note was gone. None of remaining 3 paintings had been framed. Nor had Betty called the night before like she said she would. Nor was Betty working.
Chris, Manager, was working. He said the paintings & mats were out of their frames when he & Framer had arrived that morning. No note! I explained to him again about mats. Chris stated his understanding that I wanted the mats ‘opened up’ as much as possible and my third painting exchanged for mirror. I had my receipt this time and fortunately Chris and I had built a repore when I originally ordered. Chris promised to have the work done that afternoon. I couldn’t come back then and he did offer to drive them out and drop them off but I figured way my luck was NOT going it’d rain! Chris also promised to call and let me know they were done. Yep consistantly no phone call.
Saturday I went and picked everything up. Long wait because only one person was working. I thought they were all awesome until I got home. I was showing my Sister and noticed that the custom frames appearred to be damaged along outer edges. I called the store and left a message for Chris to call me back. I was told he’d be in Sunday morning at 10am.
12:30pm Sunday, no call, so I looked at frames again in daylight and thought maybe it was adhesive residue and not dents in finish. I broke out the Krud Kutter along with a paper towel I was able to rub & buff it all off. Fortunately it also removed what had looked like a hair line crack in the frame. I’ll get some glue to tack down the edges of paper backings cause their raising up.
Moral — you can go to Aaron Brothers with your coupon. Still pay a lot $$. Waste lots of time driving back & forth because they DON’T deliver work when promised, or clean up their work or tack down backing. Or go elsewhere. I know which I’m choosing next time!

I haven’t been to other Aaron Brothers, or many other frame stores for that matter, so my review might not be completely fair, but I like this store. It’s fairly large and they have frames for pretty much any size photo or print you would have. The frames can be pricey (at least to me, but what do I know about what the average frame price would be), but that’s why I only go when they have their penny sales!
Every January and July, they have their penny sale, where if you buy one frame, a second frame (of equal or lesser value) is only a penny! I LOVE this sale :)
They also sell prints and art supplies in addition to greeting cards and other small items. Sometimes it’s hard to get ahold of an employee, but once you do they’re pretty friendly. And you can’t do much better location-​wise. It’s in a large plaza with Whole Foods, Jamba Juice, Starbucks, Vromans, etc. Lots of parking – although there are a lot of other cars as well! :P

If you have a frame-​able picture and it’s not fitting your current frames, please don’t waste money on getting a customized mat and frame only if your art is worth millions. I didn’t know about this hidden treasure until tonight. I almost spent 40 bucks elsewhere for a custom mat for my 8×12 photo but when I went here as my last resort, they had frames for 8×12 plus the purchase was only 1 penny! Give them a shot first when your are looking into framing your special moments.

I got a gold frame here for my graduation/​family portraits. They have such bargains and beautiful frames here. Find a coupon online and its even cheaper!
The people working there are great. I got mines framed the day off. It’s sitting beautifully in the living room right now! ^_^

Went to Aaron Bros. to frame a certificate (8×10) the UV Glass was double for what my local «Arcadia» custom frame shop wanted,
«Frame House». I know it may be convenient for most people but you should give your local independent framer a shot at impressing you.

This one is totally purgatory… I can never find anyone to ring me up or help me find anything. I’d hate to work here. It would be like the Never Ending Story, only like, you’d never leave your job. Ever.