Allen Avenue Self Storage

This place is perfect, clean and well-​organized. I went in with an immediate need for a storage unit and was able to find a large, individually alarmed and secure unit within a few minutes. The staff was very friendly and made the whole process very easy. Not only did I get a better rate than I was expecting but also received a 25% discount for the first 4 months.

Just rented a unit at Allen Ave Self Storage, what a cool place. Ron showed me around & took me to the unit so I knew it’s location when I returned, very nice gentleman w/​piercing blue eyes (I’m straight, just being honest). Karen signed me up, wut a nice young lady– very helpful & friendly (kinda hot too). Anyway I would recommend to a friend.

Great Storage very clean helpful and kind staff! Easy access freeway convenient! Highly recommend!

I’ve been using Allen Avenue Self Storage for a bit over 2 months now and am happy that i made the decision to go with them. Since i have been a renter i have nothing but good to say about the service that i receive from a caring and knowledgeable staff. When i do get the chance to go into the office i am always welcomed with a smile and a more then professional attitude. The facility is always clean and i feel totally secure in regards to my stuff being stored there. I would recommend Allen Avenue Self Storage to anyone looking for a place to store their valuables and excess stuff. Thanks again Allen Avenue Self Storage, and keep up the good work. Michael Stewart

I’ve been extremely happy with this storage facility: central location to Pasadena residences, friendly and helpful staff, clean facility, no malfunctions with code entrance, professional service, and always available platform dolly. I needed a 4×8 for only short-​term storage (2 months) and received 50% off the total bill. If I ever need storage use in the Pasadena area again, I will go here. Recommended.

Be aware that they don’t honor the pricing shown on
. I have no idea how it goes if you try to book a unit in some other way, but based on my experience, I do not feel that these people are doing business in an honest way. Want the gory details? See below.
So I booked a unit through
. The unit was priced at $ 108 with 30% off the rent for the first six months. I thought this sounded pretty good. When I arrived at the unit, they made up a contract for $ 154 with 30% off the rent for the first six months — thus the discounted rent would come out to $ 108. The site stated that the 30% discount would be taken off the $ 108. However, I decided it had probably been my mistake, signed the papers and went home. Then I took another look at the listing.
shows that the unit had been marked down from $ 134 to $ 108, and that there was also a 30% discount for the first six months. The manager argued that $ 108 was already the discounted rate and it would only apply for the first six months, but if that’s the case, the site should have showed that $ 154 was the original rate, and $ 108 was the discount. When I asked about this, the manager fiddled around with a calculator and claimed that the $ 20 consisted of the cost for insurance. However, I provided my own insurance, and the company doesn’t even offer any plans that cost exactly $ 20 (I still have the paperwork showing all their plans). The fact is that this place found a way to raise the rent 30% in a confusing, misleading way that some people might not catch.
I showed the listing on
to a friend and we both agreed that the price had been discounted from $ 134 to $ 108, and there was a further 30% discount for the first six months. You can go to the site yourself and take a look. It’s clear. So what this place appears to be doing is roping you in with a deceptively low rate, then getting you to sign a contract for a higher rate, hoping you’ll just go home thinking it’s your mistake, as I did. It’s also possible that they’ve been sloppy with their listings, but if that’s the case, they need to clean them up instead of wasting people’s time with incorrect pricing. By the way, if you do some more searching on
, you can see that other units also offer 50% off, etc., and their listings follow exactly the same pattern — there’s a number in bold, and the discount is taken off that. It’s not taken off some imaginary figure that the storage facility pulls out of the air.
My guess is that the management is going to respond to this review with some sort of confusing, misleading information, and if that happens, then you’ll know what kind of people you’re dealing with and you can just save yourself some time and go elsewhere. Maybe they’ll fix their listings on
— that would definitely be nice. By the way, Public Storage units in this area are cheaper than this place. I like to deal with local businesses when possible, but I won’t be dealing with Allen Self Storage again.

Did a lot of research before we decided on a place to store our stuff — whole house, over a year. Nice facility, professional staff. Thumbs up.

I finally found a great storage facility! I’m very happy and have been here about a year. The staff and manager are competent and friendly, if you have any issues, they jump right on it. They keep the building and grounds clean and safe, they fumigate regularly, and the hours are convenient. I also appreciate that each storage unit has its own alarm, so if they see an alarm go off and the owner of the unit has not entered their gate code (ie is not on the premises) they look into it. I don’t have to worry about the safety of my stuff and the safety of myself! (see my earlier review of my Public Storage nightmare). Thanks Norman and crew!

I wouldn’t even give this place one star. I called to reserve a uhaul truck from here about 4 days in advanced. I asked if they were open on Monday 9−1−14 (Labor Day), the lady said yes, so I made the reservation for 11:30 am that Monday. Went there and the place was closed!!! What the… I called them and no one answered the phone. Not good business, especially when I got a text message AND a call confirming the appointment. I’d love to know what went wrong. That left my boyfriend and I searching for a last minute rental because we had to move the remaining things out of our old place.

The office staff is friendly and helpful. We came in the day. before I needed to move my furniture into storage and they had availability. They helped us to secure a truck at another location. They had great discounts and the rental prices are very reasonable. I would give them six stars if I could.

Allen Self storage in Pasadena has the best manager.
Manager Norman is one of the best managers I have encountered.
He is younger than the veteran –looks of two other managers of nearby storages but he is very knowledgeable (aware of current economy, credit card failures or issues etc), considerate (understands customers situations) and diversified. It would be hard nowadays to find a manager around who could lay his back on the floor (regardless of dust or dirt) to help customers push up the stuck slide-​up door of a storage unit. Business will surely thrive with his diverse managing regardless of the still-​volatile economy.

We rented a truck on Wednesday, April 24^th. It was the perfect experience. I made the reservation on line. They called on Tuesday morning to confirm for Wednesday. They thought I wanted the truck at noon and I explained that I needed it at 9. The guy said no problem. We arrived at 9 and the man behind the counter was helping someone else who wanted a truck in the future and he asked him very politely to wait while he helped us. I was impressed with that. We were in and out of there in no time and we had a brand new truck that was a pleasure to drive.
All around great experience and I would highly recommend this facility to anyone. This is probably the 4^th truck we have rented in the last 5 years and we have always been pleased with who we have dealt with. The obviously care about their customers.

Very clean place. Very friendly staff and great customer service. Easy access to your storage. This place has a great secure facility, so I feel safe having my storage here. They give you your own security code to enter to your personal storage facility.

We have come to this location several times, every time we move and need a moving truck and storage. They have excellent service, by far the best! We will continue to come and strongly recommend this place.

I received awesome customer service from this facility; the staff is superb. Joey and Alex were helpful but Jacey was the best… He handled renting me a uhaul and also guiding me in moving my things. I appreciate how comfortable he made the whole transaction and the ease of mind he gave me, as moving is a headache to begin with… lol.
If anyone is looking for a great storage and/​or uhaul rental place that is very knowledgeable and simple… you have to use Allen Avenue… they are spectacular…

Clean, good hours, friendly people. All good, so far. Problems arise when things aren’t what they expect: like 2 units being paid with one check (took several MONTHS to get that mess straightened out), auto-​add insurance, except they call it «protection» so they don’t have to register with the commissioner, and very absentee ownership, so if Jaycee can’t help you, it’s just too bad.
When we got the notice that they were upping the rates again this year another 6%, and snuck back in the insurance, we bailed on one unit, and later this summer we’ll be out entirely.

We have been customers of Allen Self Storage for two years now, and I can most definitely say that we are VERY satisfied customers. It’s not often that you get to deal with a company that not only says they care about their clients, but that actually shows that they do!
And their staff, namely Jacey Weathersby, have been exceptionally helpful and sympathetic especially when our family experienced some difficult times. Thank you all so much for your help, and considerate service!
We would very much recommend Allen Self Storage to anyone needing to rent some space!

I’ve been doing business with Allen Avenue Self Storage for about 2 years now and so far, I have been happy with their services. They provide 3 different services at this location and I have tried all 3 — they have their storage services (duh), but they are also a U-​Haul rental and drop off location and they also have private mailboxes here.
Storage Services:
Good location and secure facility. When you rent a room, you get your own custom gate code you choose yourself. Call around for prices and they can usually meet the prices with other competitors. I love that they have probably the best hours in the area (7a-​7p EVERY day, whereas most locations have shorter hours on the weekends). I have even referred my mother-​in-​law here, who still rents from them. You can also go to their website and pay your bill online that way, how convenient!
U-​Haul:
Their U-​Haul sign is not big so it might be hard to see if that’s what you’re looking for. Just remember: big, red, brick building! Service here is WAAAY better than the U-​Haul on Raymond location. When renting a U-​Haul here, you are getting Triple A (AAA) service, while at the Raymond location, you get DMV service :-(No long waits and good selection of cars to choose from. Just make sure that when you are returning something you didn’t specifically rent from this location, call in advance because they may not have space and can’t take it back. That’s happened to me before.
Private Mailboxes:
Been using their PMB services here for a while now and I am happy with it. Prices are good and if you pay in advance (6 months or 1 year), you get like 1 – 2 months free. If you get big packages from UPS or FedEx, the staff even calls you and lets you know you have a package :-)
Staff:
They’re great! Friendly and helpful. Must give a shout out to the peeps that gives me extra good service — Jacey, Marie and Norman are super nice! The others are new so I don’t know much about them.

Great location friendly staff and a good selection of vehicles.
I will not take my business anywhere else.

We’ve experienced an odd array of service at this location… and by «odd», I mean, «weird and some times wacky»…and by that, ultimately, I mean that it’s has been both entertaining and slightly irritating.
Rather than go into the details of various personalities at this storage facility, I’ll focus on the straight dirt:
Renting a truck to move items was a snap!
We are decently happy with our rate given the space (and as happy as one can be paying to store all their crap!)
Location and accessibility couldn’t be easier (and we’ve had to make several trips back since getting set up).
I like at least 60% of the personalities there.
So, two stars missing for: inconsistency of service & never having received our first billing statement. In fact, we were only made aware of the invoice when we received a call to let us know that our payment was woefully LATE! Secondly, we DID receive an invoice, just with someone elses’ name and unit #.
So, that happened.
To make sure that never happens again, I signed up for auto payment online.
Sometimes, you just gotta grab the reins.
From what I’ve read about other bigger named companies, I would definitely still recommend them over everyone else!