Best Buy

Customer Service is lacking. Compared to the Duarte location, the employees in Pasadena prefer to hang out and talk to one another instead of trying to provide customer service. When I asked for help, only yes or no answers were give. No follow up probing questions to better understand what you need to HELP YOU. Off to the Apple Store…

This is not my favorite Best Buy to go to. Parking is not that great and nobody really seems to pay attention to you. This is good if you want to just browse around, though. My recent visits here have involved returns and price matching, both requiring a trip to the customer service desk. While the lines were a little long both times (after the holiday shopping season), the lines did move fast and I was able to get what I needed with little hassle. Easy enough.

Literally, the worst. There is no customer loyalty whatsoever. I have bought all my electronic products for the last 5 years from this store including my GoPro Hero 4, PS4, Apple Laptop, and Sony camera. If you are planning on spending a lot of money on one of these products, I suggest Costco over Best Buy anyday. My 50″ Vizio TV would not turn on. I had it for less than a year. The customer service is unreliable and would not respect the one year warranty. I asked for the geek squad manager because they would not help. The manager Jessica was very rude as she approached customer service. She was being rude and disrespectful to me, and the thing that is crazy is I had a one year warranty and they would not respect it. I strongly advise you to choose Costco if it ever comes to Costco vs Best Buy.

Got my boyfriend the Space Grey MacBook, he ended up wanting a laptop with a USB port and not purchase an adapter. Nathaniel was nice and very helpful! He was very informative and was patient with our decision. Ended up getting the MacBook Air (: thanks for all your help Nathaniel!

I bought a camera online a few months ago but had some problems with it. I wasn’t sure how to use the manufacture warranty since i lost my receipt and and never registered the product. The customer service rep was nice enough to search multiple emails, multiple phone numbers and multiple systems to find my receipt. He could’ve easily just said too bad can’t find your info. The next rep who helped me also tried to grab different parts of a similar camera to try to pin point the problem. My camera was still shipped out under manufacture warranty. Overall the reps did more than they needed and made the experience painless

Buying a new TV at the moment and Amanda is helping us. It’s the holidays and she is being super patient, and really kind, which is amazing granted how much crap sales associates get put through before xmas.
She knows her stuff too. Like, more than anyone I’ve ever met about tvs.
Thanks Amanda!

DELIVERY SERVICE REALLY DISGUSTING!!!
I waited for the call of delivery time and no one didn’t call me !!! Now I have to wait 2 more days for a new delivery !! YOU WON’T SEE ME EVER AGAIN (I put a star cause I can’t put zero)

This is for Best Buy’s delivery sub contractors.
In reality it is zero stars.
They came to deliver our tv. They were just inside the delivery window! Just. They balked at removing the current tv as it is «too big». When we had the current tv delivered 13 years ago it was no problem for the 2 delivery guys. The delivery guys who brought the new TV to be cajoled to contact supervisors to try and arrange more personal. 3 days after the original delivery date. The driver kept pushing a refusal rather than trying to find a solution.
The funny thing is that we bought a Washer and dryer and had it delivered 3 weeks prior.
The delivery was perfect. On time, fast, correctly installed. Which is why we bought the new TV from Best Buy.
Next time for electronics Amazon.
Way to over promise and under perform.
Follow up:
The charming lady who claimed to have our installation set for Wednesday. Apparently NOTHING was done. After 45 minutes of talking to another representative who alleges that Saturday 2 teams will be sent to the house.
One to remove the current tv and another to install the new tv.
8 days after the first group delivered the new tv and balked at removing the old tv. It is too bad as I was going to buy more stuff from Best Buy. But when you treat a customer like dog crap on the bottom of your shoe.
Based upon my experience I would think twice about shopping at Best Buy and its subsidiary Pacific Sales.
I will follow up again if we get the tv installed.

Half an hour hold time and still no one on the phone. Really? How are you still in business? The CEO of this company is a joke.

Horrible customer service. .NEVER answer the phones. Yet, they says they are always accepting applications, seems like they should do more hiring…

Went to browse, ended up in the router area, thought maybe I’ll buy one so I won’t have to spend the extra money with TWC. As I was looking, kid with smelly breath approached me out of nowhere. I’m thinking security must have told him to ask if I needed help so that they could watch me since there was no one around and he came in from nowhere. I didn’t ask and wasn’t looking for help. He was so damn busy trying to tell me things about the router, things I didn’t even ask, in fact I didn’t ask him anything he just kept rambling with his funky breath about the differences, he didn’t notice the other customer that actually needed help. He also knew nothing about the routers. I’m a techie, I do my research, I didn’t care for his injection of non-​information at all.
Seriously Best Buy Security, as a black woman, I know you think we all steal, but I’d rather be monitored only by your security cameras or undercovers than have some kid with smelly breath ramble on about something I never asked him about invading my space. (As if I could have hid that large of a router box anywhere on me anyways — I was carrying a small wallet and pants with no pockets). So not only was I disturbed by one of your employees, I was annoyed by his breath, his inability to take the hint that I didn’t need/​want his help and the annoyance that security sent him over.
Sometimes a person needs to think and compare prices on their own and at a store where it’s always impossible to get someone to help, it seemed mighty funny that out of the blue this kid runs up to me without any kind of indication that I needed his damn help.
Anyways, not that you care, u lost a sale. I ended up getting it somewhere else. Somewhere that knows how to monitor folks if they are worried they’ll steal.
I know my measly $ 300 doesn’t really matter, but maybe you should try a different way than making a customer feel invaded and uncomfortable.

Woot! Woot! I purchased the nikon D810 for $ 2,296.95!!! Dell has the same amazing deal for the nikon D810 but I wanted to pick up my camera today and not wait for it to be shipped, so I went to best buy instead and asked them to price match. They were pretty annoyed with the deal and I had to remind them that they had a price match guarantee and it specified
. So, go get your $ 1,000 instant savings (best deal ever) and you new D810. :) so friggin’ excited!

Actually have to wait around for about 10 – 15 minutes to actually get serviced or asked if I’ve been helped. Maybe I look young, and look like I will purchase nothing?
Anyway I had a flexible budget for a laptop $ 300 – 400, I asked a employee what he would recommend for a laptop for college. He sent me to a $ 270 laptop touch screen, and also 11 inches. I brought it home, I didn’t like it at all. Felt cheap, like a toy. Makes me think twice if they actually know what they are doing, or know about laptops.
Here’s another story, I ended up return the laptop to the west covina store on Friday. I payed debit, so the money would go back into my debit card. Sigh banks do not process on Friday, saturday, sunday, and Monday (labor day holiday). Bank didn’t process my money on Tuesday either, hitting Wednesday getting pretty worried not having my money back almost 5 days now…

Wow! What a turn around. A couple of years ago Best Buy was on the ropes and I thought they were going under. Now great customer service (no commissions) and prices.
I was looking for a new phone and tablet. Had iPhone 5 and a iPad. Not happy with Apple. Was with T-​mobile and the wife with AT&T. Went to both stores and Costco and thought I got a good deal from AT&T.
Wife convinced me to check Best Buy and the guys explained the pros and cons of both carriers and Samsung’s NOTE 4,5 and the 6 Edge vs the Apple products.
Decided on the Samsung products and got $ 400 credit (with a trade-​in) and a great discount on the tablet’s keypad /​case. Checked Amazon and Best Buy’s prices were as good or better.
Really great service. Very knowledgeable, no pressure.
Check them out.

This is the nearest location to my house. I also love this location because it’s also next to my other fav stores like Ulta, Ross, and Nordstorm Rack. This location is in a busy shopping center, so it’s always a bit hard finding parking on the weekend.
My experience at best buy was good. I was greeted immediately when I walked in. The staff will ask if you need help if you look like you’re lost. They will still check in if you are examining a product. They were quite helpful and attentive.
The check out line was not too busy today. The cashier asked if we wanted to sign up for a credit card to receive a 20% discount but I didn’t want to run my credit since I didn’t shop enough at best buy.
Tip: return policy is only 15 days. So if you are unhappy with your product, don’t forget to return ASAP.

I was looking for a printer, scanner, fax machine and needed one right away. With Best Buy being one of the few storefront electronics stores around, there’s a good selection to choose from.
It’s easy to find your way around this store and the sales persons here are helpful. Sales persons were along the isles there to help me answer questions. Within 15 minutes, I found what I needed. I didn’t need to go to the front to wait in line. Best Buy has stations where you can purchase from. They were nice enough to get a cart for me.
Best time to purchase or browse here is during the week. Try Monday’s. This place is empty and parking is easy.

As long as you know what you want, Best Buy will always be consistently dependable. I came in the other week hunting for a new laptop and though the team wasn’t as fast as possible to help me, I got what I needed and got out in good time. Just as good as the local Fry’s.

I’ve been here a handful of times. Best Buy is convenient for items I need quick and don’t want to bother ordering online. The customer service is spotty. Sometimes they know where the items are located and the rest of the time they are sending you to each department on a scavenger hunt.
The first time I came here to find a splitter, I had to go to 3 different departments to find 3 splitters that did the same thing and then choose between the 3. I don’t know why they would put the items in 3 different departments but okay… Best Buy is convenient if you know exactly what you want and don’t mind searching the store yourself.

As far as Best Buy’s customer service goes, this location is very average… meaning young sales associates, not necessarily the best knowledge, but they don’t make commission so I guess there’s no incentive to do your job well?
I’ve been into this Best Buy many times, and this review basically sums up my overall impression and experience here.
Geek Squad: Good customer service, have had no problems. I had accidentally dropped my laptop and it broke, wouldn’t turn on. I took it in and got the full amount back in store credit because I had bought coverage for accidents.
So far, each time I get called earlier than the estimated time to repair my computer as well, so that is definitely appreciated.
In the various sections of the store, I’ve always been asked if I needed help if I’m just browsing or looking stumped… LOL. It’s rare that I have to actually go seek a salesperson out.
But it still is Best Buy. It’s never a really pleasant experience for me. For some reason, and it’s probably just me, but I can never find anything unless I ask someone, or a salesperson sees me wandering around and asks if I need anything…
Their prices are decent, but the selection in this store seems lacking when we were looking at refrigerators and dishwashers. As well as when we were looking for an iPad Air case. I ended up getting the fridge from somewhere else and passed on all dishwashers for now. And ended up getting my iPad cover through amazon.
I give it three stars because the description «A-​OK» is exactly how this store is compared to other Best Buys. It’s ok.

I had one goal, buy what I wanted and leave as soon as possible but thats not what happened. As I was walking towards the television area, I was approached by Jonathan and he asked if I needed any help. After explaining to him what I wanted to purchase, instead of just telling me, he walked with me to show where the product is located. Not only that but he also provided different options, which I really appreciated because I didn’t realize I could get something better. When he was done explaining the products, I asked if I could see them and with no hesitation he said yes! Jonathan was very knowledgeable, I could tell he knew a lot about technology so I trusted him and bought it!
:Experience:
When I need something they have it in stock most of the time. The selection is sometimes limited but I still come here. I don’t like going here especially when it’s crowded but overall Best Buy is Best Buy.
:Highlight:
Jonathan from the Magnolia Section (towards the back by the television area) is proffesional, friendly and has a good sense of humor. He took the time to answer all my questions and I appreciate that he didn’t pressure me to buy something I didn’t want. Jonathan also assured me that if I have any problems and/​or needed help, he and/​or the staff will be available to assist me. As Jonathan promised, I had no problems with the product and most important, I love it! Thank you Jonathan!
:Customer Service:
Usually when I go to Best Buy the staffs busy with other customers and/​or I can’t find someone to help me but today it was different. Also, one time I fainted and the staff was attentive and even gave me a wheel chair. After the ambulance came, the staff asked how I was feeling.
:Rating:
5 Stars for the fantastic customer service that Jonathan provided and for the kind staff that assisted me when I fainted; 3 Stars for everything else.