Quest Diagnostic

I actually liked this location far better than the location in Montrose. The staff was very nice and informative when I asked about the price difference from insurance vs cash as I saw another review that question and they were straight up with approximately how much I would be responsible for. The person who drew my blood was very nice and I didn’t experience pain like another reviewer. Perhaps they got new people but I would definitely recommend this place to friends

I will not be returning to this Quest Diagnostic location. My technician clearly is not qualified to be drawing blood. I haven’t had blood work done very often but I was pretty sure she was doing it incorrectly. I didn’t want to question her or tell her how to do her job, but after three punctures with bruising i should have said something. The tech did not remove the tourniquet after inserting the needle. She said the blood vein was giving out and she needed to try another vein, I bit my tongue as she then went to remove the tourniquet (i figured the blood would start flowing and she would leave the needle in place). She quickly pulled the needle and we tried again, but again the tourniquet stayed on and she needed to remove it to stick me one last time.
Just to validate that I wasn’t crazy I looked up standard blood draw on youtube and YES you are supposed to remove the tourniquet to allow the blood to flow into the vein and then into the collection tube!!! Its not rocket science, and if this is your one job day in and day out you should be able to do it properly.

The fat ugly secretary in front desk had no costumer experience. I would put zero stars if I could.

I thought OK one bad experience can happen, but once again they hurt me. The ladies don’t seem to care if they get your vein or not. This last time they took my blood I have a marble size ball of blood under my skin and the last time they took my blood the same thing. It took three weeks to go away and I’m healthy!. They are not friendly at all which would be ok if they were good at their jobs.

Probably the worst quest diagnostics ever!!! The older lady was rude telling everyone how miserable she was. Nobody cares just do your job. She also drew my blood which seem like she doesn’t know what she was doing. My arm is still hurting from this afternoon. She was a bit too rough. Definitely NOT recommending this location.

PROCEED WITH EXTREME CAUTION!!! Bullies on the phone! They charge EXTREMELY OVER-​EXAGERATED Prices to the Insurance Company!!! The adjustments are more than 70% some times. If the insurance company doesn’t take the claim, they want the FULL amount from you.
However, if you just walk-​in as a cash payment, your blood work won’t cost more than $ 180. If it goes to insurance, it will cost over $ 500. They will not give you the cash discount if the insurance company doesn’t pay. Also, if the insurance company does pay, they adjust it back down to less than $ 180.
Thus, if your a cash patient, you pay less than 200. If your insurance accepts it, the total is less than 200. But, if you show insurance and the insurance doesn’t want to cover it, you get stuck with over $ 500 bill.
PROCEED WITH EXTREME CAUTION. I would not do business with this type of company!!!
This is ruining AMERICA!
Only go to this place if you hate America and you hate MONEY!

The people are nice, but so slow! And they close at 4:30 pm. How lame is that? Also closed for lunch around my lunch time, so around 1 or 1:30. These are banking hours. Sooooooo terrible!!!

Pros:
Walk-​ins are taken, like other labs. One hour on street parking is free.
Cons: the lady is so lost with everyting. Parking is not always available.
I have been here two times:
1– back in Dec. 2012 for labwork. She messed up my paperworks and my hiring process delayed one week.
2– in Apr. 2014. We went there to have them draw our one year old baby.
She had NO skills for drawing a baby’s blood. She spent almost three minutes trying to find a vein and all that time my one year baby was screaming so badly! At last she wasn’t able to do the job! And I asked her to stop! She wanted to try the other hand but I refused!
My poor baby was asleep before drawing, and I thought she will wiat for her to wake up. But she said wake the baby up!
And we did. And she tortured my baby with a needle that I think was not appropriate for babies.
DO NOT GO THERE.

CORRECTION: The review below is for the location on Bellefontaine by Huntington Hospital.
Pasadena — Bellefontaine
50 Bellefontaine St Ste 101
Pasadena, CA 91 105‑3132
Phone Number: 626−584−3007
Fax: 626−584−5816

I went here this morning for them to labwork. I thought it was supposed to be easier but when they make you go through some lame 800 number to get an appointment I should have known better. From the get-​go, It took them over a week to get me an appointment. That said, I went there early and they got around to me an hour later. Now, I wouldn’t have minded if I didn’t have an appointment but I DID. Either the employees were understaffed, inconsiderate, or didn’t have a concept of time management. Why the fuck do I have an appointment for if I have to fucking wait an hour?
Not to mention the waiting room was kind of depressing and I was getting impatient. Would it have killed them to put up a plasma tv or something to entertainment? Needless to say it reminded me of a clinic or something. I was hoping for a better experience but this event was purely functional. The Doctor was pretty cool and drew my blood quickly. I was incredibly pissed off so and I just wanted to get the hell out so that I can get to work.
I suppose if I were to do it next time, make an appointment SUPER early and bring my Zune (no, I do not have an iPod).