The Cheesecake Factory

Food was good, server was really nice. At the start there was some confusion with the service though. We had a server come over and take our order for drinks and then a couple minutes later another server came over. Turns out it was a shift change.

I have never had a bad meal at the Cheesecake Factory… until today. I ordered a pasta dish which came with watery, soupy sauce and overcooked noodles. I didn’t think you could mess up pasta, but apparently you can! The waiter asked if I wanted to pack it bc I didn’t eat it and I explained it wasn’t good. What’s worse is the waiter didn’t take it off the check, even after we had to order another meal to take home. He seemed new and nervous so my husband and I didn’t want to get into the whole «get the manager“bit, but every restaurant I’ve ever been to automatically does if you aren’t happy! I’m so disappointed, never thought I’d say that about my once favorite place.

Terrible service. We have been here numerous times in the past. It used to be quick great service with very good wait staff. Today was a complete disappointing disaster. I had the day off from work with my wife which is a very rare occasion and we decided to go to cheesecake factory for lunch. We had to wait about 10 minutes to even see a waiter. When the waiter came by, my wife wasn’t ready to order so the waiter came back about 10 minutes later. We gave our order and she asked if we wanted bread and we said yes. So, about 15 minutes later she walked by and said oh you wanted bread? We got bread about 5 minutes later. Then we don’t see her for about 30 to 45 minutes and she came by and said that our order never went through that we would have to wait even longer. She treated it like no big deal. I was pissed and hadn’t eaten all day. She offered to let us talk to the manager which never happened. She then disappeared yet again. This completely ruined a very rare day off for us. I am so disappointed in the service we received here. I cant believe there was no manager oversight like every other restaurant. Just horrible overall.

The food is pretty standard at any Cheesecake Factory, so I can’t complain there. I go in knowing what to expect with what I am eating and haven’t been disappointed.
I was, however, very disappointed with the service. In a couple words: severely lacking. We were seated and waited for our server. And waited. And waited. After about 15 minutes, she finally comes over and gets our drink order and hands us menus. My husband asked for strawberry lemonade. I asked for water. Pretty simple, I think. The table (s) next to us had a group of about 10 people and all ordered cocktails… after we place our water and lemonade order. It’s not that I care about what they are drinking. It’s the fact that all their cocktails take time to prepare and mix (especially when there are several of them) as opposed to our very quick drink order, one of which is WATER. So how is it that they get their drinks several minutes before we do? I mean it’s the same server.
We actually did get to order food before they did, which was surprising given how the server was bending over backwards for them and seemingly ignoring us. While waiting, baskets of bread kept being given to them. We had to ask for ours… more than once. Not surprisingly, their food came out first, getting it in about 10 – 15 minutes while we waited almost double that. How does a group of at least 10 people get all their food before a table of two when we ordered first? I’ll tell you how: they kept reordering cocktail which is $$$$ for the restaurant. And when they are spending that money, I guess the server doesn’t care much about the table right next to them that she is also serving.
Extremely disappointing. For a chain, I rather like Cheesecake Factory. But this location seriously needs to work on their service. As for alcoholic drinks, we happily went elsewhere after dinner and enjoyed several where the service was infinitely better.

I have been to some I loved. But lately this one… for starters the service has seemed pretty impersonal where it used to be fun and friendly. I love Caesar salad, even if they don’t have anchovies, but the dressing only tasted of garlic and a lot of it. I didn’t finish, and neither did the server seek to notice that most was left. Chicken was moist enough. And the pasta was ok, but nothing to write home about. They need to up the ante again. The only thing I really enjoy here is the brown bread… unless of course you want cheese cake lol!

WHAT HAPPENED!!! Cheesecake, you were so consistently predictable. I enjoyed your food because I knew what to expect and I got it. Food –YUM! Waitstaff-​Great!
Now, not so much (saying this with thick disappointment in my voice while slowly shaking my head side to side).
Cheesecake Factory, you were my go-​to restaurant for everything and anything. Birthdays. Anniversaries. Graduations. Valentine’s Day. Mothers’s Day. Tuesday…
Over the last year I started to notice a greasy sheen developing on, well, every surface. I tolerated it. The food was still exceptionally consistent.
Next point.
When my husband and I started going to Cheesecake years ago we had a waiter named Chris. We always asked for him. Chris was attentive, funny, real. He never forgot my extra sauces on the side. He was just the right amount of chat and personality. If Chris wasn’t working, no problem, all the servers were great!
Now when we go, we get «Lauren» (made up name). Lauren has all the conversational skills of a potato. Lauren has a deadpan voice with monotone inflections. Lauren is one of three or four waitstaff that end up bringing food and such to our table. They might as well all be «Lauren».
Two more points of consternation:
1) The last two times I went to Cheesescake, while I was leafing through the (now slimy with residue) menu, I came across food smoothed between the pages.
Both times.
2) This last point should be the first point and highlighted at that!
The last two times I/​we went to Cheesecake Factory the food was NOT CONSISTANT!!! The first time the Alfredo sauce in the Fettuccine was split and sour. My Shrimp Scampi was delicious, but my daughter was out a meal. My husbands burger was extra well done when he ordered it medium rare.
The last visit was the clincher.
Split sauce (my daughter always orders the Fettuccine Alfredo (picky eater)), Burger over cooked, skimpy sauce on the Mac and Cheese Balls aaaaand my Pasta Carbonara was dry. Dry, dry, dry. Top that off with food in my slimy menu and «Lauren» as our waitress and Cheesecake Factory made its debut on my «Blacklist».
Side note (I’m not a jerk. I waited tables for years!!!)
I/​we tip 20% to the penny if the food and/​or service stinks.
I will truly miss you, Cheesecake Factory I used to know…
(Head in hand. Tear rolling down cheek. Curtain closes.)

The food is always fantastic but my daughter just returned from eating with 2 friends and the waitress brought the wrong meal and then it took 25 minutes for her to return with the correct meal, long after her friends had finished their meal. An apology was given but no offer for a complimentary meal which given the circumstances, I believe would have been appropriate. It makes you wonder if it were three adults if the outcome would have been different.

The spicy chicken sandwich is huge and amazing. I love the fries at the Cheesecake Factory and how they package them. Both items have great flavor. Best part is the spicy chipotle mayo.

Me: «Yes, I would like the cheesecake please».
Waitress: «I’m sorry we are out of cheesecake».
Me: «okay»
Waitress: «I could give you a frozen one».
Me: :|

I honestly can say that I don’t go here as often because the restaurant just isn’t what it used to be.
1– the food hasn’t been as good lately. It hasn’t been completely hot out of the kitchen or as flavorful lately. We ordered the Chicken Quesadilla and 2 pieces were almost empty and there was barely any chicken. When I got my pasta, it seemed like it had been sitting for a while, as the top was barely warm.
2– service has been severely lacking. Tonight, we started with one server who was great and on her game. Then she transferred the table to another server. That wasn’t the issue, I understand she wanted to get out of there (although she was still there when we left?) The server that took over was nice, but obviously unable to handle the extra table. I’m sure her section was no where near our table, as we were sitting for a while in between visits. Our food was taking a while, which she noticed, but it was still a little too long. After we got our food, she didn’t come back until my boyfriend was done. I hadn’t even gotten to eat most of my food because I needed to drink something (because of a throat condition) and didn’t have anything to drink. Then when she took my plate, instead of asking if we wanted coffee or dessert (which I did) she just walked away and came back 10 minutes later with menus. At this point, I was sick of waiting and decided to forget about the cheesecake. I understand she has other tables and such, but it’s not fun to sit there waiting while everyone else just walks by and looks at your table. Multiple servers saw our empty drink glasses at the edge of the table and no one offered to help. Yeah, it’s not their table, but it’s a good practice.
I really hope that Cheesecake Factory can turn it around. It was one of my favorites, but lately, I’ve been wishing we went somewhere else.

This review concerns service only, specifically a dishonest charge. My son goes to school near this restaurant and frequents it on occasion. 4÷8÷16 he went there for dinner with friends and used a credit card to pay his bill. Today I got the credit card statement and the charge had been rounded up a couple bucks! I think that’s dishonest and shameful! It’s not a lot of money and likely not worth the hassle of disputing the charge with the credit card company, but I think we have all visited Cheesecake Factory for the last time, here in Peabody or the Braintree one we usually go to. Pay close attention to your bill!

Come here all the time. This is one of the best chain restaurants! Food can take a long time sometimes. Banana cream pie is

Don’t go there on a Sunday night. Before I begin this review has nothing to do with our server, she was great, everything a server should be, well worth a 25% tip. However, very loud music and now I know why I have a flash light app on my phone. Very dark. With the amount of people there you’d think it would be quicker service. Waited a while for our food and desert. Food was good but the wait… yikes. It was 9 PM. That’s why I try not to go out on Sundays. Again I wish I got the waitress’s name. She was the best.

So, I originally gave this place more stars than I should have with all the mistakes my orders have received but I was lenient because I love the food.
Anyways, last night I came here with 3 other people and our server was great. Listened to our orders, got everything right and was very helpful. Him and my amazing fried macaroni and cheese balls earned the two stars! I think his name was Mike if I remember right.
Anyways, my sister and I ordered the smokehouse burgers and my wife and sister in law ordered the ribeye steaks for $ 27. Their plates were small and definitely far from worth the price but at least their steaks were cooked right so they were fine. My sister and I both ordered our burgers well done. We bite into them and they’re still bleeding. My sister didn’t want to be a pain so she just ate hers but I had to send mine back because the thought of eating bleeding meat made my stomach turn. The server was nice about it and sent it back. Took about 15 min to get a new one and by the time I got it back I was full from picking at my fries so I just got it wrapped to go. I live all the way in Southbridge and Boston traffic was ridiculous so we didn’t get home until about 1 am. I was hungry so I decided to heat up my burger. I bite it… looked fine… took a second bite and there was all pink meat in the middle. I was very upset. Not only my toppings weren’t packed in the box or even my bbq sauce but my meat was not cooked thoroughly AGAIN. We had a $ 130 bill plus tip and I can’t even get my burger cooked right after the second time.
This is very frustrating since this happens EVERY time I go here. I never eat dinner with my family I get to sit there and watch them and then they feel bad for eating while I’m waiting and it definitely ruins the mood.
Safe to say I won’t be returning to this location. I may give the one in Boston another chance since I really do enjoy the food and especially the cheesecake. Sad.

Good selection of wines and food at the bar. The crowd is usually quiet so it’s nice for dinner.

Extremely nice staff. Clean. Great food. Small wait. Excellent server! Celebrated my great grandmas 100^th birthday and they made it very special for her. I would recommend this place!

My friend and I came in tonight for a casual dinner. We waited 20+ minutes for our waiter to let us know they were out of «lemon herb roasted chicken» this is the second time this happens with the same dish!!! We were very disappointed. The manager did come by and apologized for not having dish, he said this particular dish typically runs low closer to the end of the night. We were there at 7:30pm. Overall good ambiance.

I must say this is one of my favorite chain restaurant! The service is always great minus the wait time… I’ve had incidents here before where my food took too long or something wasn’t cooked thoroughly but each time management came by our table, apologized and comped our meals with a complementary cheesecake! Kudos to great customer service! Granted I’m also in the restaurant biz and understand situations such as these can happen so I didn’t make it a big deal!
Although they have an extensive menu of meals and cocktails I find myself ordering the same thing every time which is the Chicken Bellagio which I think now may be beat! Our server was pleasant and knowledgeable with the menu but not very attentive. I had to flag him down for refills a couple times.
I was here this afternoon just in time for lunch (which is available til 5:00 pm) and my server recommended two pasta dishes for my bf and I. The Louisiana Chicken which I thought could’ve been a lot better it kind of tasted like the pasta salad from a box! However, the farfalle with chicken and roasted garlic (my new absolute fave) was cooked perfectly with wonderful fresh flavors! I highly recommend it!!!

I drive 2 hours and cross 2 state lines to get here because the cheesecake is amazing. They’re a little pricey but the food is really good which makes the drive and check worth it. They have quite an extensive menu so there is something just about anybody. Located in the mall is great so you can do some shopping before eating. The service was pretty great considering we were a group of 9 young adults 6 of which were crazy guys. My sister is a picky eater and didn’t care for her meal and they didn’t have a problem exchanging it for her. Overall great experience will definitely be back.

Such an extensive menu of meals and drinks. I can never decide what to order. It’s beyond pages and pages.
The ambience and décor sets a nice mood, although I’m not one for the extra dim lighting. I get the whole romantic vibe but I would really prefer to not eat my dinner in the dark.
Service is usually a hit or miss. Sometimes they’re on point while others including my visit last night was terrible. We waited an extra 30 mins or so for our meals after finishing our app. By the time dinner arrived I no longer wanted it. I would’ve gotten desert but I was afraid I’d have to wait an eternity for it as well.
Plenty of parking. You will most likely struggle during the mall rush though. Prices are on the higher side but the portions are huge.