Alexan Shadow Creek

I’ve lived here going on two years now, and I wouldn’t have any complaints until an incident that has continued since last September. I live on the first floor and I have the loudest neighbors upstairs. Every day, around 5am and late at night after 10pm all I hear is stomping, banging, jumping, running, a woman and a man cussing at each other and sometimes at their children. This goes on everyday. I bought myself some earplugs recently to attempt to get a good nights rest. Sometimes it works and sometimes it doesn’t. The first time I called I was brushed off and told I may have mistaken walking around the apartment for stomping, since the walls are thin. I understand I live in an apartment, but I know the difference between someone walking around the apartment and stomping. I’ve called the leasing office multiple times about this disturbance and the solution was to «make note of it.» I was even told a manager was supposed to call me back, that never happened. I called again and one young lady I got in contact with said she would call the neighbor about their disturbance. The next morning I find trash on my car. I report it to the leasing office. I was told again they would make «note of it.» and have the manager call me. I never received a call. The disturbance with the neighbor above me still continues. It is now February and nothing has been resolved. I am not happy with how this residence is managed. They are not sensitive to the concerns of its residents.

Not sure why this property barely has 3 stars. I was surprised. I’ve lived here for over a year now and I really don’t have any complaints. When I first moved in, my neighbor below had 2 obnoxious and large dogs that barked all day long but that’s not managements fault. They moved into another unit since then. Thank God! The pools are beautiful. There is never an issue with trash overflowing (like the last property I lived at). The gym is very nice and my family uses it often. The equipment is all modern and clean. I did have an issue with the computers being down often and running slow in the office but they have been upgraded and all new computers replaced the old ones. Can’t beat that! The grounds are always clean and maintained. Overall a quiet property, besides my neighbors loud truck that cranks up at 5am in the morning right outside my window. (Again, not a management issue)
Management is friendly and professional. I never experienced the old management company so not sure what they were like. They have lots of resident activities (about once a month or so); I can’t even remember when I was invited to anything at the last apartment I lived in. The little things matter the most, but in most cases are often overlooked. Anyone that has a major complaint needs to just purchase their own home because it means they are extremely petty and picky.

Office staff is professional and helpful. I have never had an issue that wasn’t resolved immediately. The personal attention paid to each resident is impressive. I love the aesthetics of my apartment. Everything is modern, up-​to-​date and gorgeous. The wood floors and huge spa tub are just a couple of my favorite things.

ok I only lived here a week. I have had 0 problems with Alexan Shadow Creek, upon moving in my apartment was perfect. The staff is very polite and professional. The little minor maintenance problem we had was fixed immediately. I love it here. So glad to be here. Love the floor plan, we live on the first floor and have hard wood floors, the bedrooms are carpeted, and the kitchen has lots of cabinets space. Parking is not bad at all. so far I am very impressed and would highly recommend others to move here.

Horrible experience trying to sign the lease. They kept offering me higher rent every time the quotes expired because I couldn’t reach them to sign the lease. If this is how things are handled before moving in, imagine how it is when you are a resident there. Yikes, no thanks!

DO NOT MOVE HERE!!! Yes it is nice and the people act like they are friendly, but it is a lie. I lived there for 2 years and the old management staff was awesome, the new staff is a whole new story. They are rude, unprofessional and scam artists!!! My sister and I lived in the larger 2 bedroom and paid our rent faithfully and on time and we were never really at the apt b/​c we both worked in the city. When we moved out they charged us over $ 1000 for damages!!! Damages such as cleaning the carpet and touching up the walls… stuff that is typically considered wear and tear. Then they threatned us and said they would sue us!!! At the end of the day we paid up, but we should have stuck to our guns. DO NOT MOVE THERE!!! It was rare that they called us back EVER, even when we had problems with the AC or bugs, they wouldnt hesitate to hang up on you, i mean the list goes on and on…

Okay so I never complain much but don’t move here unless you like to be charge for dumb fees. They recently change new management and you would think everything should be twice has better but its not. The managers want to complain about everything but when you complain they do nothing about it. The gates are always broken, the gym is super dirty and most of the weights are missing, the pools are dirty, and when something major happens inside your apartment they take 2 – 3 days to fix the problem but don’t leave your trash for literally a minute because they freak out about it. I gave it two stars because the apartment inside is nice, it would have 5 stars if the old mangers were here. Oh and another thing don’t move here unless you like noisy people at night that walk around.