AutoNation Chevrolet Pembroke Pines

Really disappointed in the service or lack there of for my car repair at this dealer. I had issues here before with delays and improper repairs but thought I would try them out again to see if they got any better. That did not happen. Sent my car in for repair over a week ago. This is the second time the completion date gets moved. When u call the service advisor they don’t pick up, when you leave messages no one returns your call. I am disappointed once again and really need to find a more reliable repair shop for my vehicle. I honestly don’t believe I will use this company again. I definitely do not recommend this place for repairs.

I’m giving this service one star because is not possible to give them ZERO. I recently bought a 2013 car. I knew its used and 3 years old but my mechanic checked it out before I purchased it. I took it to the Chevy autonation dealer on Pines thinking that the car was gonna get a better up date of what the car could need to get done. I had an appointment at 12:40pm, I showed up 20 minutes earlier so the specialist assigned to me (Andy Hernandez) wasn’t there, so Richard took my car. Over 4 hours and 45 minutes waiting for a call and after I called twice, Richard got back to me. He explained that he transfered my car to Andy because it was his appointment and Andy was gonna call me back. Yes… Andy did. Apparently my car needed brake pads and rotors (witch I knew) plus a new alternator and a hose for my AC. The total for this was $ 3300 dollars. I went back to the service center to get my car back and after Andy walked me to the cashier to pay the $ 129 that they made me sign for an inspection at 12:20pm somehow was then $ 153. I complained to the cashier, a VERY, VERY, VERY rude lady name Arlene. She called Andy back and my bill went back to $ 129.40. $ 0.40 cents over., I asked her the detailed copy to see exactly what needed to be done to the car and she told me she didn’t have it, to go back to Andy. This is after I paid $ 129 for an inspection from them. Surprisingly Andy send me back to her and she did have a copy even it was never detailed to what exactly I was getting charged for. It has all the things that they needed to be done to the car to zero amount and the $ 3295 written by hand at the end of the estimate. I’m surprise that a such a big dealer gives this types of estimates to customers. I’m happy to let everyone know that I went to two another places and my mechanic was right. Only breaks and rotors need to be replaced. I got the job done with a certified dealer for $ 1250. Stay away from this place if you don’t like to be robbed!!! Good luck!

It started well when I called in to set an appointment but once I got to the dealership I waited 15 minutes before the service writer came to his office. He seemed unaware that I was had an appointment (even though I heard his name being paged multiple times). But to me the worst part was the lack of remorse for keeping me waiting. ‘I’m sorry’ or ’ I apologize for the wait’ still goes a long way.

Worst automotive experience of my life. Had an appointment still took 4 hours to change a speed sensor 30 min job. The whole time Wayne kept giving me a different lie each time as to what they were doing unless it does take an hour and fifteen minutes to do a test drive.

Update to add,
Just had my vehicle serviced and new tires
Always a pleasure dealing with autonation. Jorge is awesome and makes sure I’m always taken care of. I couldn’t be happier.

After purchasing my certified pre owned vehicle from here less than I year ago with 2 year/​2400 mile warranty, I was denied any further service after my first oil change which is a breach of contract. These people here are very shady and don’t care about you once you leave the lot. Very disturbing to pay for something and take a day off from work just to have to call the corporate office to get things straight. I would never ever go back and recommend anyone to stay away from this place. Please don’t do business with Chevy Auto nation pines. They have all around poor ratings for a reason!!! Mind you my vehicle only has 14,000 miles and still has warranty. They will waste your time and you will regret it. I can guarantee you the little good reviews are fake and from friends and family of dealers trying to lure you in. I know because I was asked by manager to please remove my review and they would help. Stay away I warned you.

I made an appointment for Saturday, February 20, 2016 at 10:20 a.m. with Richard Hoffman to get a new key for my car because the lock button on the key pad was caved in and not locking my car. My boyfriend took the car in because I also had an eye appointment at that time. On the phone they said it should take about thirty minutes, and upon his arrival was told two hours. Once he spoke with the person at the service desk telling them we had made an appointment they said it would be 45 minutes instead. They took the keys and the car and my boyfriend waited in the waiting area. An hour and twenty minutes goes by and he asks about the car and is told they would check but ‘this is like a doctor’s office and sometimes other patients take longer’. Ten minutes later, they said it would be 45 minutes again. At this point I had finished at an actual doctor’s office and was waiting on him to be finished with what we were told would be a 30 – 45 minutes appointment. Finally, after waiting for almost two hours my boyfriend requests the car back because he has to pick me up and we had another appointment at 2 p.m. in Miami. He was argued with that he couldn’t have the car back until they finished with the key so he asked how much longer it would be. It turns out they hadn’t even started yet. He demanded the cat back after hearing this news and left the dealership.
Not only is the customer service unacceptable with their comments but the wait time when someone has made an appointment it down right ridiculous. I make appointments because I work 9 – 5 Monday through Friday and Saturday is the only day I can get things done of this nature. I respect the establishment by showing up on time and I expect to be honored at my correct appointment time and duration. Two hours to not even get a new key is inexcusable. I expected a lot better from a place as credible at AutoNation.

Terrible experience. I used to love coming here to get my vehicle service when they had Heather working here. It’s impossible to find a good service rep who knows what they are doing. I’ve already been through 3 that were terrible with only issue after issue. They just like to say everything needs to be replaced with out really looking into the problem.
(PS I GIVE HEATHER 5 stars!!!)

I received great customer service from Guy! He made the process in the service dept very smooth!

I come here to service my vehicle all the time. I come I have no issues I’m seen right away and sometimes I wait and sometimes I go back home and they call me. For oil change and tire rotation and car wash they took 1 ½ hours. I come at 9am during a work day and try to service my car either two weeks before holidays/​summer time where people hit the road or after the craze. I was seen by Andy today and he was very professional.

I made a 7:20 am appointment for an oil change and tire rotation. It’s been 3 hours and I am still waiting. I KNOW I will not be her again.

WORST CUSTOMER SERVICE EVER! I brought my car in because it was shaking and paid $ 150 to get in looked at. They told me nothing was wrong. A week later I decided something had to be wrong so i called to make an appointment that was never put into the system so when i got there they told me I had to WAIT till lunch time to get my car looked at. Then they told me that it would cost an additional $ 150 for them to look at my car again. NEVER AGAIN will i come back to the dealership… makes me even regret getting a Chevy.

I have been on an extensive search for a Tahoe since August. I stopped by one day and met Day and Crystal. They went out of their way to show me every Tahoe that they had that had all my specifications. They even showed me some used options and cars at sister dealerships. They both were amazing sales women! They were compassionate, listened to my needs, and helped offer suggestions based on their knowledge of the industry. Unfortunately, I wasn’t able to find the right vehicle for my family at their dealership but I am very grateful for all the help and knowledge. Jose, the manager, was also amazing! He is very straight forward and to the point. I have been to MANY Chevy dealerships and this one is the best in the area. You won’t be sorry that you bought from them!

Made a 4 oclock appointment for a oil change its no 545 and i still do not have my truck back.

My business Chevrolet suburban AC went out on a Friday. I called for an appointment to repair it on Friday and set an appointment up for Saturday. They fixed it but found other «problems» with the vehicle for a «coolant leak». They wrote me up an estimate for $ 1,200 repair. I have taken my vehicle for several years to a dependable auto repair shop near the dolphin mall where all of our business fleet vehicles go for service. I could not take it there on Saturday. I took it there on the following Monday. They found no problems or any coolant leak whatsoever. I appreciate the dealership for fixing my problem, but don’t jack me up for additional fictitious repairs. That is totally messed up. As a result, I will never buy a vehicle from here or take any personal cars here for work. Ridiculous.

If I can give no stars I would I came into to buy a used car from them, the used cars sales men are rip offs. There not here to help just make their sales. I would not refer my worse enemy here

Oh brother where art thou. So this appointment was supposed to make up for my time wasted at two previous visits. All I needed done was an oil change, tire rotation, and a tire patch. Keep in mind I see that it’s crowded with people at 8am Monday morning. Still it’s now two hours again and I’m going to be late for work… again. The manager sent me a Mailed letter apologizing for the previous visits which is why I’m increasing my review to two stars. Good thing I’m trading in my car elsewhere, please avoid this location if you are a person whom respects time. Oh because there’s more time involved don’t expect better service, they completely missed my battery issue two visits ago.

Please reconsider, unacceptable customer service.
I recently purchased a pre-​owned car and had to go back because of an incident with my tire. At the time I was unaware of a missing key for my rims; when I went back to the dealer to rectify the issue, the pre-​owned sales manager was very dismissive. He had no regard for the trouble I went through to replace my tire and simply resorted to modifying the rims so that I no longer had the locks.
Upon questioning why I couldn’t just get the locks replaced, thereby restoring my car to the condition I bought it in and am still paying, for he gave me a circular logic and refused to change the offer.
Worst of all, when I initially addressed the issue, I was told that it was unfortunate that this whole situation happened 9 months after puchase «instead of maybe a week». I of course, think it was just unfortunate I had to deal with the situation to begin with. Please don’t bring your business here.

I am updating my original review from 1 to 4 stars. Shortly after my initial review I was assigned a Collision Advisor who has given me daily updates on the status of my repair. He has also made sure that Progressive included the scratched wheels on the repair supplement. Unfortunately we are still waiting for a part, which I understand is typical of such a new model vehicle, but my advisor has informed me that the vehicle should be ready by Monday. I can’t wait to get my car back!

If you can avoid this dealership and go someplace else, do so. Brought my truck here for a 45,000 mile check up and to fix the rattling hoses under my dash (sounds like a terrible vibration under acceleration). They needed two days!!! Headaches, and lies. They provided a rental car however even this was a hassle, with the service tech and the rental guys screaming at each other, what an embarrassment for this dealership.
I miss my Wild West Chevrolet in Yerington Nevada where I was treated well.