Babies R Us

Prices are high. One gentleman gives consist doing great customer service. All the rest make you want to pull your hair out. Waited several minutes behind two chitchatting cashiers today. I was never attended to. Customer service lady looked like she was sucking on a lemon. Of not much help either.

I was surprised to see how low of a rating this location has received. The past few times I’ve been here, all for baby registry purchases, each visit has been great, especially the last one.
Customer service was good and the team members that assisted were knowledgeable in what items I asked about and where they were located in store. I was assisted by the store manager ‘Matt’ and he went out of his way to make sure I was satisfied and comfortable with what item I wanted to purchase from my registry list– and by ‘out of his way’ I meant that he explained in detail how certain items worked, for example a stroller I wanted to purchased he gave a quick run down of how it worked and how it would be used. And, understanding with budget too, he assisted in trying to get the best deal possible for your purchase.
For the naysayers, I would give this place another try. The manager is truly working with his team, using the Unilocalpers’ reviews, to better the store for future customers.

I can see why there are so many low ratings. Called the store to ask a question and was rudely transferred to another department which never picked up. Called back twice and received no answer. What kind of business does not answer their phones at 4 pm.

Over all you come to this place and you better find it your self since no employees are ever available to help you out. And as a guy buying stuff for someone else’s kid is harder.
Next time wish they have more staff available.

They are really trying to turn the place around. I had an unfortunate incident but reached out to management who swiftly reached out and is correcting it. They are trying hard to improve the customer service here and have a store manager who cares. Also there is a supervisor Crystal who is amazing!

Worst customer service. Seems like no one wants to help. And it Never fails, I walk in and see 1 line open for both purchases and returns. The best part is there are 5 employee just walking around twirling there thumbs while prengant women and infants wait in a ridiculously long line.
Mark was the manager last time i was there. I wasn’t shy to ask him why he was just standing around while there was a line with 15 people in it. After stating I would call corporate (while holding my 2 month old), shit just magically started happening, cashiers opened registers and everyone started moving there ass. Thanks Mark.

My experience in this specific store is being always poor! because they have the worst customer service ever seeing. I know Florida doesn’t pay and maybe they get 7 $/​hr but the employees are very unfriendly. I have to call the manager for assistance. Every time!!!

I have a two month old baby and in the last couple of months I’ve made lots of trips to babies R us. I’ve been so disappointed with the staff! The stuff at this location is so rude. Besides the rude staff alot of the products have been broken or missing parts. I will not be doing my registry with them next time. If you need baby products i recommend going somewhere else.

My experience at this store ever since my baby was born in 2013 has always been negative. I HATE COMING HERE!!! I only come here if I can’t find it at Target or Buy Buy Baby. They have incompetent and unhelpful employees working here. The store manager gives off the impression of lazy and lack of knowledge. The newer assistant manager is by far the person to deal with if you encounter a problem at the store. He has great customer service! The manager and rest of the staff needs to learn something from him. They never have the products that coupons are advertised for. And they tend to be overpriced for same product compare to their competitors. If I can order from Target or Buy Buy Baby or even Amazon, I would to avoid this place.

I read the one star reviews. It does seem as though there is room for improvement in terms of customer service — but I’ve never had an issue, and I practically live there. When I put my registry together, the woman was extremely helpful and informative. In every section, I found someone who was knowledgeable and able to answer any questions that I had about cribs, bumpers, strollers, car seats you name it, this brand new mamma was leaving nothing to chance. I even came back to a Babies R Us to install my car seat, that took me all night and some tears to put in improperly, and took their specialist all of 5 minutes. I definitely recommend to all new mamas to have them install the carseat. It takes them no time to do it, and takes away a huge headache especially during a time when any little bit of assistance helps.
Sure many large stores have baby sections, but Babies R Us has specialty items and personnel that know their products. So many times I’ve been in other stores and no one can answer even the simplest of questions. Also, other stores don’t offer as wide a selection as BRU. For instance, I couldn’t find Dr. Brown’s wide mouth bottles anywhere else. Their regular ones may have been good for non bf babies, but not so much for bf babies who prefer wider bottles for obvious reasons.
In general the store is well organized. You can shop from A-​Z for baby here.

I was dragged out here by the fiancé to grab her friend a baby shower gift. The registry was here like most baby shower ones probably are. There was a self service computer that you enter the persons name and immediately print out the available items. We were there for about 15 minutes and took care of business.

Horrible customer service! I called to see if my order was in and the associate put the phone down to talk to another associate about happy hour. Unprofessional, rude and not worth your time. Go to Buy Buy Baby.

Worst store experience ever!!! The people here are either incompetent, inexperienced, or both. If you have another option for a store go there! Only come here if you have no other option. BuyBuy Baby or Ideal Baby are better options.
I’ve been a shopper at this store because we did our registry at a Babies R Us in Sunrise and then we moved. Forcing this to be the closest to our area. When we came to get our baby mattress for the crib there was no one around to help. I went to the front 3 times to ask and even called the store twice because they kept telling me to go to that area and they will come by. No one ever did. It wasn’t the only time. I have many of these upsetting stories.
Later when I can’t stand the ineptitude of these people, so I decided to buy things online and pick it up in store. On two occasions they had the wrong item and the other two or three times it wasn’t ready despite getting an email confirmation saying it was.
I am at the store right now looking to get a price for baby gates that are on sale and no one can help me because they are «busy» despite only being about 15 – 20 customers in the whole store. Nothing has a price and they are all out if place/​order.
Also, don’t bother returning anything unless you have everything perfectly matching, with receipt, and/​or on your registry. If not they make any excuse to deny you (or act?..) incompetent. Not to mention they usually only have one person working returns, so if there is any complication the line becomes pretty long pretty quick.
Managers don’t seem to know how to run the store, nor do they employ enough people to work here to meet the demand of customers. On occasion there is only one person on shift that knows what they are doing. Sadly they are the ones overloaded by customers and questions all at once.
Worst comes to worst, shop at this location. Otherwise go to BuyBuy Baby a block down, or Ideal Baby across the street next to the mall/​hospital.

Horrible customer service. There was no one to help me with buying a stroller that cost 300 $. Cashier didn’t know how the VIB card works. Bathroom had hand sanitizer instead of soap. I don’t think I’ll be going back there.

HORRIBLE!!! Go to Buy Buy Baby! The service at Babies R Us is a complete joke! All the employees are rude and unhelpful. Even the managers are no help. Lines are stupid long and on top of that the store is aways a mess. Im pulling my baby registry and doing one at buy buy baby instead. As a matter of fact 4 of my closest girlfriends are expecting and we are all done with this store and going to buy buy baby. The only reason they are getting a star is because I have no choice.
To whom it may concern,
I wanted to let you know about my experiences at your pembroke pines babies r us store. I went there today (5÷25÷2013) and stood in line for about 20 minutes. The guest ahead of me was being taken care of a manager I am assuming because she was wearing a collared long shelved shirt. Well they seemed to be having a conversation about life and so on and so forth and I can appreciate a good talk now and then… but not when there is a line of people who are starting to get impatient. After her lovely conversation the manager then looked at me and said «sorry I only opened this register to help her out, you need to stand in an other line.» Now I work in the costumer service industry and I have more than enough patience. things happen and I understand that… but when I replied to her asking why wouldn’t she tell me that 20 minutes ago she somewhat rolled her eyes and told me she would call for an other line to be open. Well she did but everyone who was standing behind me ran over to that line and once again I had to wait an other 15 minutes to check out. For some reason that store is known for its horrible service if you weren’t aware may I suggest you check your « Unilocal» reviews. Every time I seem to go there the lines are extremely long due to the fact that your store only keeps about two registers open at a time. Your employees are miserable, rude, and unhelpful. The store is ALWAYS a complete mess. I am so unhappy and disappointed that I moved my registry to Buy Buy Baby and I suggested to my other 4 girlfriends that are pregnant to do so as well. You will be loosing more business if something isn’t done soon. Like I stated before I am in the service industry and I don’t like to complain, and if this was the 1^st time I would have let it slid and not thought twice about it. But this… this is unacceptable and disappointing on so many levels.

Oh god (in my Big Sean’s voice)! If this location weren’t so close to the hospital I’m sure they wouldn’t get as much business as they currently do, or at least they wouldn’t get mine.
The one time out of three visits over a weekend that I was able to get prompt service and find a basket was when I arrived as soon as the store opened and there were hardly any customers present. So, with that being said I think their problem exists when they have more customers than employees in the store… How ridiculously ironic is that?! Once over these three occasions I stood in line for at least 15 minutes waiting to speak to someone about an order that I needed to pick up. I mean it was crazy in that place. And like Sweet Brown says, «ain’t nobody got time for that!» So, I came back the next day in an attempt to pick up this same package. This time I must have made a mistake and wore my invisibility cloak out of the house because I had the pleasure of standing at the counter for about 7 minutes while the clueless employee took a call for about 15 seconds and then did whatever the heck he was doing. After other employees walking by to see if I needed help and then me asking this dude if he was the only one able to help me did he start frantically working and searching for my packages.
I don’t get it.

This is my first baby and first time in a baby store. I was already feeling overwhelmed by the thought of going inside of this place but I had to start my registry. I live in Miami and figured that the stores in Broward would be a lot cleaner and nicer like most other stores in the area. WRONG! This store is falling apart. It’s literally a warehouse. It smells of mildew, the baby furniture section was a wreck and a lot of the samples were missing or broken.
And the bathroom was DISGUSTING to say the least! As a pregnant woman its very important to be able to go to the bathroom when necessary and you would think of all places a baby store would have a clean and sanitary restroom for moms-​to-​be. NOPE! Not this place. None of the stalls had toilet paper except for the handicap stall which had a huge industrial size and strength toilet roll sitting on the hand rail. But that stall had been desecrated by someone who decided to leave a little parting gift for the next unlucky person. There was another huge toilet paper roll sitting near the bathroom door, but no paper towels or soap!
Luckily, I didn’t buy anything at this location I was just adding stuff to my registry but I definitely will not be going back to make any purchases or returns!

Buy buy baby is way better… returning is a hassle and the service is pretty bad! I usually see trashy people here which makes the experience even worse…

Rude and nasty customer service. I was making a return with receipt of an item bought a week prior. I was treated like I did something wrong!!!
Stay away from here! They are overpriced and NOT the only ones selling baby things!

2.75 stars.
I’d have to think twice about coming here. Maybe next month or two, when they have better selections?
Pros:
Big store
Only got attention from employees in strollers area to help us on how to load and unload them.
Cons:
Too many sounds going at once and was hard to understand everyone (I’m hard of hearing)
Saw employees with their cell in their hands
Most of the bedroom cribs were missing a changing table or were out of stock.
Expect lots of bumping from other customers in the aisles, also including employees coming back from the stock room.