David’s Bridal

My sister and I went here to look for some bridesmaid dresses for my mothers wedding. We went on the David’s bridal website to try and see the styles that they have and what we would like to try on once we get to the store. As soon as we walked in we were greeted and the ladies seemed to be nice. We started walking through the aisles of dresses and some dresses seemed to be a bit worn down but we were still optimistic. We then ended up with nothing in our hands and needed assistance because we couldn’t find a certain dress. This is where the bad stuff comes: 1. They didn’t offer any help I had to go to one of the ladies to ask for assistance and she showed us through the aisles which we already did with our own help and then she literally left us. 2. We then went to another lady which was worse than the other one because she had a very big attitude and she showed us to the dress we were looking for. 3. My sister and I saw the Vera wang section and we were walking towards it and the attitude lady said «no ma’am the dresses are this way» (which is where the «normal» David’s bridal dresses are. And we said «ma’am we are going to the Vera wang section» literally after that her face lit up and she was very attentive and ironically her attitude was nonexistent. 4. When we were leaving the lady forgot to take off our security tag (which isn’t a big thing but after everything we went through it was annoying and thank god their machines worked at the store because it would’ve been a big problem if our dresses had that on the wedding day and we couldn’t do anything about it) but anyway moral of this review if you have a dress in mind call the store before to see if they have it and then try it on but if you’re coming here for your wedding dress or bridesmaid dresses and expect amazing nice service go to another place.

Now I know why they have such a low rating. My cousin had an appointment and they double booked us and had us waiting for over an hour. No one even bothered to come check on us.

Please disregard everyone else’s comments as I am probably the most high maintenance person you can meet let along being a bride.
First of all I am a Director of Sales for a large scale Hotel Brand and the David’s Bridal in Pembroke Pines offered me the most exceptional service.
Erica the Manager of the store is awesome. She was always available and checked in on every bride in the store. She and her team provided me with outstanding service.
I also want to recognize Theresa and Blanca from alternations. They were able to make what I envisioned a reality and I am in love with my dress.
This was such an Amazing experience.

GARBAGE! Customer service is beyond terrible. Had to order the dress twice and both times they were damaged. When we spoke to them about fixing the issue they told us «it’s not our problem, its the manufacturing.»
These employees need to understand something very simple. If your company sells something, then you stand behind that product. Doesnt matter if the manufacturing messed it up or an associate did, YOU sell it so YOU fix it.
Either way, this place is a joke. Dont believe me, then check out the other 100 reviews saying the same thing.
Step your game up Davids Bridal and hire some competent people.

Horrible customer service! Ordered a bridesmaid dress for my friend’s wedding and pretty much everyone I dealt with gave me the run around every time I called to check on status. I was told the dress will arrive Jun 18, but call a couple of days before just in case it arrives ahead of time. I wasn’t going to bother but when I found out that everyone in the bridal party has received their dresses a week ago (ordered a day apart) so I figured why not try since the wedding is on the 28^th. I called starting on Jun 15 and all I heard from them was «Hmmm it could be here, the boxes haven’t been opened by receiving but please check back tomorrow or we’ll call you when it’s here. Finally, on the 18^th, I called and I was given the same reason. I told the lady that I’ve been waiting and need this today since the dress needs to be altered length-​wise. She tells me she will go and check herself and hours later, she called and left message while I was at work and told me my dress is there.
I passed by the next day, 19^th, to pick up the dress and the lady at the counter thought I was picking up 2 dresses and I said, no just one for me. Then she says «ohhhh yea only one, something happened with the first one so it was sent back and had to be replaced». And there’s my aha! moment! All this time, they could’ve told me the truth, but instead I got nothing but BS!
Never again will I shop here!

I did not like the quality of their service and would expect better from a place specifically for brides. I have gone there to look for my bridal dress, as a bridesmaid helping my friend look for her dress, and for a bridesmaid dress. 4 out of 5 times, they took over 15 minutes to even acknowledge us and half an hour or longer if we needed something — even if it’s to pick up a dress that shipped in.
The person who assisted me was nice, but when I came back to her to get my dress exchanged from a regular size to a petite, she got upset, disappeared, never came back and someone else had to assist me after half an hour passed! Then when I went there to help my friend find her dress, we had to wait over an hour for a fitting room even though she made an appointment. Then the person who assisted her made rude comments about her body type, such as, «we don’t carry dresses on the floor that large». All she had to say was «we don’t have that size available», the «that large» part was just to take an inappropriate stab! The girl that helped her was also completely unenthusiastic, did not make any recommendations, and made it obvious that she was disinterested and did not care to help her.
If you want quality service and a beautiful, memorable experience while looking for your bridal dress, don’t go to this location!

Super overpriced unquality dresses and accesories. I end up buying my dress online and it was 100% better.
I do not recommend this place for brides! this is just a trap there are much nicer and affordable options online!

Disgusting! No customer service. LAVERN is absolutely disgusting. Not once did she ever look up off her calculator to attend to me. A CUSTOMER. Asked her for help TWICE. I asked.‘Hi can you assist me?’ She says ‘In!?’ I looked at her like she was bloody crazy out her mind. Of course she didn’t notice my disgusted stare because as I said, she never looked up. I asked for a dress for my mother and all she said ‘if you order it now you get it May 23′. How can we order it if you won’t assist us with a try on for a similar dress Lavern!?! You are disgusting. That’s the best word used to describe you. Awful customer service. You ruined my first impression. DO NOT GO HERE!

Let me start off by stating that I worked for this company several years ago in a different state, for 5 years… I know how the system works. The girls earn commission. It is simple sales. Again, I made it there for 5 years and loved it – because I knew how to build a relationship with a bride. Clearly, this location does not understand how simple that concept it. It all starts by saying «Hello» when someone walks through your door.
Now that I am finally engaged and excited to start my dress shopping, I wanted to check out what was new at DB. To be the bride, and not the bridal consultant. My fiancé and I stopped in one evening after dinner, around 7:00 in February. I did not want to try anything on; just wanted to look around, see what was in style, grab a catalog & make an appointment for myself.
There was 1 bridal group in the store being waited on. Fair enough — every girl needs her moment. However, there were 7 other employees. (I made a point to walk around the store and count them) There were 4 behind the cash wrap (yes, that is what DB’s calls it) just talking like that was what they got paid to do. Clearly, there was a manager in there somewhere. So… this is how they «manage» the store? It took 15 minutes before someone said «hi» to me. (And I paid attention to that once we walked in and they looked at us, but nobody could manage to even mumble those words) That was only because I bumped into her while I was in the bridesmaid dress section — she was kind of forced into the awkward ‘hello.‘
That was it. Nothing further. I continued around the store. I looked at headpieces, and tried one on. THIS is when a consultant waked by and said «you have that on backwards» and quickly realized what snarky tone she used, so she covered by saying «but you ARE the bride, so you can wear it however you wish.» Ummm… thanks??? I was trying on a headband with 2″ of tulle — there didn’t seem to be a front or a back, but thanks again for your ‘help’. And how would you know I was the bride? Not a single one of you has said anything else to me.
I made a point to go back up to the front and look at all the gifts, which are positioned directly by the register. Still, not a single word was said to me or my fiancé. At this point, I was extremely upset by the blatant disregard for me and my finance’s existence.
So, thank you very much David’s Bridal of Pembroke Pines, for that great evening. An evening of making me feel like absolute crap and that I was not ‘worthy’ to be in your establishment. By the way, I am in the market for 2 gowns for our ceremonies. But your store will never see me again. I want to shop in a place I am actually acknowledged.
BRIDES — take your business someplace else. The employees here clearly do not need it, as they have more important things to do with their time.

I honestly wish that zero stars was an option! I came here in hopes to find a second/​more comfortable dress to change into during my reception. I was also on the hunt for undergarments for the dresses as well as a garter set. They simply threw me onto the floor to look for my own dress and would occasionally pass by me looking lost! I noticed other customers were being guided through the dresses while the lady that was supposed to be assisting me seemed to vanish. I stood around very upset and ultimately left the store without them even noticing. If you’re wondering, yes I did have an appointment. This place doesn’t know customer service at all, especially since I literally came in here ready and willing to try and buy. I’m very sorry I wasted my time. (for the second time) sawgrass is no better

Tangela was amazing! I was skeptical coming here because of all its negative reviews. I am more than happy I did! She was so patient and kind! Took her time to find exactly what I wanted. If your looking for anything here… Definitely make an appointment to see her!

I was a bridesmaid in a wedding where the bride had a difficult time choosing a dress. We tried them on and she took time to decide. I later went back to finalize which size to order, and she’d chose a color only available in stores, so I had to get it in stores any way. I went in, and the store was not well-​stocked and I wasn’t greeted for awhile. Finally a woman came over– I was trying to find 2 different sizes of the dress, to try both on and decide which to get. They didn’t have a single dress in the smaller size in the style I needed, and she told me I was «clearly» the larger of the 2 sizes any way, so I should just order the larger one. I was offended, and told her that actually the smaller size was the one that had fit, but it’d been 2 months, so I wanted to be sure. She informed me it must’ve been very tight 2 months ago, or things had changed since then because she has «an eye for dress sizes» and I was definitely the larger size. I’m not sure if this was all her trying to justify them not having the smaller size, and convincing me to buy the larger, or if she is really just that rude of a person, but either way, it was ridiculous.
I walked away, and tried on the larger dress, and sure enough, it was too large. Unfortunately, there was no other size for me to try on. An important note, DB allows returns online, but not in stores– though they don’t openly advertise the no-​return policy. I did not want to purchase the other size without trying it on, so I left.
I do not recommend David’s Bridal in general because of their return policies, long shipping times, overpriced alterations and other issues, but particularly not this location given the lack of stock and customer service.

Ever wonder what hell looks like? This store! The associates seem to have alot of fun ordering the wrong color dress for you and then holding up a piece of paper in front of there faces as they talk crap about you in Spanish behind it– real professional ladies. Unless you like being treated like shit I would recommend going anywhere else in the world. This is a horrible company to begin with, this store puts the shit icing on the crap cake.

I have to agree with a lot of the reviews for this location. The consultants are very pushy and do not give you much attention. I felt the consultant I had pushed me towards more expensives dresses and accessories I didn’t need so she can make more money off me. When my dress finally arrived it was nowhere to be found. They tried to give me a used dress that was dirty. A sample dress. I am so upset. They did order a new one but weeks later it arrived. God only knows what happened to my original dress. Alterations are a joke too. Expensive and bad service. I do agree with the lack of customer service and once you buy your dress which can’t be returned and only credited or exchaged you are no longer good to them so when you do go back they treat you like a ghost. My advice go with a set mind of what you want. The consultant is there pretty much just to bring you the dress and do not go by their opinion. Be ready for the worst service and have a little of patience. They do have great dresses and prices but its sort of you are on your own. Lastly, be prepared for them not to have all the dresses in the store so I would suggest you call and ask ahead of time or have several other options.

Terrible customer service, and forget about having them alter your dress! I made my initial appointment online. The day of the appointment I arrived to find that they didn’t have a consultant for me and after 20 minutes of looking through racks of dresses with my friends someone was finally assigned to help us. I showed her the dresses I had picked out online and of course they only had one of 6 actually in stock. The dress they had wasn’t really the style I wanted but after talking to the alterations dept I felt that I could alter the skirt enough to make it appropriate. A month later I returned to find that they had altered my dress incorrectly and when I brought it up they insisted that the dress was altered to my instructions. This was simply not the case and I even showed the photos from the initial pinning that showed the dress without the liner hanging out the bottom. So an hour later I come back and they had done a crappy job fixing the liner, leaving a ton I material bunched up under my dress adding a lot of unflattering bulk to the skirt. The woman has the nerve to tell me they don’t allow her to cut that piece. Seriously?! At that point I gave up. Taking it to a real tailor, hopefully they can fix it, if not, I don’t know what I’m going to do.

I thought finding a dress was suppose to be an exciting moment til I walked into this David’s bridal in pines! I went in on my appointment time first thing I noticed was the bad smell coming from what I think the nasty dirty carpet the… lady asked a couple of questions and walked away from me for 10 min. When she cam back she asked if I wanted to try the dress on, I said yes but she walked away again and never came back. Someone else took me to the dressing room which was tiny and so DIRTY and with no mirror! I wonder why the heck did I make an appointment for anyways! So disappointed, I ended up leaving without even bothering to continue to try on the dress. I don’t recommend this place to anyone, «not even my worst enemy»!

This place has poor customer service. I walked in and it took awhile for anyone to help me out. The lady who ‘helped’ me, i felt didn’t care much. She showed me a rack with my size and just walked away. Didn’t even care.

I’ve been to a few DB’s and this is by far the worst! The staff is sooooo unprofessional ! Two employees were talking crap about the manager and swearing, right in front of me and my 2 year-​old. Then they tried to sell me a dirty bra (it was the last one) at full price. We waited forever to be helped, and there was only one other shopper in the store. They have really nice dresses, but I would skip this location… The one in Sunrise is better.

My friend went here to get a dress fitting and everything was pretty much ok. I felt that the consultant was a bit pushy and overbearing. She did not listen much to what my friend wanted and kept doing her own thing. We were there for 2 hours after trying out way too many dresses. After a while everyone became overwhelmed. Doubt that we will return.

DISGUSTING CONDITIONS!!! Walked in for a quick look and fitting of a dress, after finally waiving down a associate I was taken to the fitting room. The place was HOTT and crowded. Associates appeared very disorientated and lacked knowledge in their stock. Never the less I was there for one purpose. and that was to try on a dress, I shut the fitting room door behind me only to notice a line of large black ants marching in line upwards and over the ledge and into the fitting room next to me… I was MORTIFIED! I considered just getting through my task without freaking out on until I looked down and saw ants on the carpet below me!!!
I walked out immediately and looked around to see if they were anywhere else and sure enough they were! However the difference is no one else seemed to notice, they were all to concerned with their gowns, fit, etc.
I will NEVER EVER EVER return to that place.