Express Oil Change

I’ve been here twice for a Mobile One Synthetic Oil Change. The price is reasonable and they’re very quick. They were batting a solid 5 stars until my last trip.
I hate to take away points for something I cannot 100% prove, but I think they forgot to put back my tire valve covers on the right side of my car. On the left side, they’re both there. I would think that if theft was involved, all four would be gone. I wouldn’t care so much, but these are custom ordered and shipped valve covers. I have had them for 5 years.
The oil change was late last week and I noticed this AM. I called immediately. The response was almost scripted, as if this happens often. The man on the phone was nice and claimed he hadn’t see anything laying around. Said I could come by. I found it odd that he wouldn’t ask anyone else. He didn’t even ask who I was.
They also forgot to put the oil change reminder sticker on my window. So, they do forget things here. Always makes you wonder what is being forgotten that you cannot see…
Anyway, if you have your tire pressure checked here, ensure they put the valve covers back on. Not saying they did this 100%, but this one is hitting me in the gut and logic tells me it happened here. Plus, the response was, as stated, a bit scripted and matter of fact.
So, the 3 stars is for the odd phone call and forgetting the sticker in my window, which I like to see. 5 stars before this last time. I was going to give 4 stars, but thinking about the call, rubbed me the wrong way.

This was the nicest place to stop for an oil change! So quick clean and professional.

Mike and Sylvester are always so nice every time I need anything. They always answer all my questions and check anything I have concerns about. It’s a huge relief to know I can have my car fixed an not be jerked around on prices because I’m female.