Fletcher’s Tire & Auto Service

Well, my husband took my suburban in on November 30^th 2015 for an oil change. No appt and had our 8 mo old son with him. He ended up waiting 2 hours for this simple oil change to be done. No other checks were done on the vehicle at all.
That leads me into my next encounter I had on January 26, 2016. I had actually called the day before because I discovered a nail in my side wall and I wanted them to confirm I needed it replaced and to order my new tire for me like they needed to last time. I felt with Rick, he confirmed a new tire was needed and set an appt for me in the morning while my two older boys were at school and I would only have my 10 mo old with me and it would be before his nap time. The original appt was set for 9:30. I arrived and Adam told me that Rick should have set it for a later time as the delivery of the tire wouldn’t be until between the time of 10:30am and 12pm. So I had to plan to come back around my sons nap time. I came back about 11:30 because I also needed a balance as I was experiencing some shaking while driving on the freeway, figured they would get started on that if the tire hadn’t arrived yet.
They didn’t. I ended up being there for over 2 hours… And this is after making an appt and making the effort I did the day before to avoid all this wait. Very frustrating.
They replaced my rear tire and I asked them to check for an oil leak as I had some spots in my garage from my truck. They couldn’t find a leak… But I found it funny that I had spots in my garage from the last time THEY performed the oil change and after that day there were no more leaks. They must have tightened the oil pan… I checked because I laid down a large white poster from the dollar store under my truck and there are no more oil leaks… So at least that’s fixed…
Well I waited for over 2 hours… I watched off and on from the waiting area by the bathroom… I thought it was weird that the guys were out there in the bay smoking while working… Maybe things would go faster if they didn’t have to take breaks to light up. And during this time they said it was about done and I asked if they had balanced all tires and they said they would get it done… What was I waiting on? Why weren’t they all balanced like I asked.
Anyway, dealing with all that and a fussy baby because it was his nap time was no good!
I don’t drive on the hwy or freeway often… My boys go to school about 2.5−3 miles away from where we live, which also happens to be 83^rd ave and deer valley. Just to give you an idea of how much I drive.
Well last weekend we decided to go to dinner at Bobby Q’s off I-​17 and the front of my truck was shaking way worse than it was before I got the «balance» done. Everything was rattling and it was very scary! Especially because I have my 3 small boys that I drive around.
My husband was also very concerned saying the balance should have fixed any shaking going on. He told me to take it back in. I called the next morning and made an appt for today, Wednesday Feb 10^th, 2016.
I had an appt for 10am to have the tires balanced again. They said t would take about an hour. So I walked to Albertsons with my now 11 mo old and grabbed a few groceries we needed. I got back and waited a bit and by this time it had been almost an hour as I had dropped off my keys at 9:49 and it was almost 10:45 for them to come inside and tell me that my two front tires needed to be replaced because the inside of the tires were so worn down… What??? I’ve been here 3 different visits prior to today, all long visits at that for them to tell me that now I need two new front tires? Why is this just now being brought up? Why wasn’t it mentioned when I got the tires «balanced» last time? Or why wasn’t it brought up when there was a guy changin my oil and could see my tread was wearing down? That’s a sales opportunity first of all and a safety issue!!! That’s your job to find and let the customer know if there is an issue. There was never any mention of my front tires from any of my previous visits… I still have all my receipts and what has been done along with any notes… Not one word was mentioned about my tires inner tread getting low or them recommending I need a rotation or anything… My front left tire measured 1÷32… That’s BAD! And it was on the inner side of the tire, so it’s not exactly where you can see it on a normal regular basis. But they have been up under my truck including today, 4 times. And I’m just now being told this.
Also while they took me out there to show me the inner tread of my front tires, I’m holding my baby and the guy talking to me lights up a cigarette two feet away from me and my baby inside the bay!!! Hello??? If you want a smoke break you don’t take it next to a customer as you’re explaining what’s going on and they are holding a baby in their arms! Go out back where customers can’t see you while you’re on break and smoke. How unprofessional. No consideration.

The service is terrible here. I went because it was right down the street and it seemed convenient. I arrived with a flat tire leaking, Eli asked about the car, he never came out to look it over. This seemed a little questionable, then he told me it would be 30mins till they could look at it. He never called me, I called an hour and a half later to ask and he told me it had a puncture in the wall. Since he never came out to initially look for the puncture, I was pretty hesitant to believe him. Everywhere I have gone in the past would send someone out to at least diagnose it and show me the damage. The tire ended up costing $ 250 which was WAY too much. I won’t be coming back. Eli also lacks proper customer service etiquette as he greets everyone as «buddy» instead of sir, mam, or your actual name. This is such a convenient location, it’s a shame they don’t seem to care about their service experience.

Worst customer service ever, they should invest in building customer relations instead of poor attitudes. They act as if you are putting them out of their way to do work they are in business for. Not sure who the manager is but you need to open your eyes and ears.

I’ve been to this Fletcher’s about 5 times now. They do not advertise a 15 minute oil change so all the people complaining that they take too long should probably pay the extra money to go to a place that does. However, if you can be patient, these guys really stand by their work. I made a 9AM appointment and was out by 10:15. The longest I’ve ever waited is an hour and a half. Adam and Rick at the front desk were friendly and interacted with my 3 year old who was waiting with me. When I got home, I had an issue with my oil change and called the location. Rick was very helpful and took me very seriously. He fully resolved the issue at their expense and was humble and patient enough to explain what happened. Regardless of the issue (these men are only human), I feel extremely well taken care of as customer and a person. This place will continue to receive my business at the exclusion of all the «faster» and more expensive locations.

This location has never been fast for even simple oil changes but my last visit was absurd. I brought my car in at about 10 am yesterday for an oil change and to fix an oil leak. Not really saying much on the phone when they were starting work, they told me what they were going to do and how much it would cost. They also added that they’d call me when it’s done. So far so good. However, near closing time I had still not received a call from them, so I called them and that’s when they tell me it needs to stay over night. I wish they would have said this the first phone call but no big deal.
The guy says it takes 5 more hours of work so it will be ready 11 am or noon at the latest the next day. My ride had work to go to and drops me off around 11 the next day like they said. I wait patiently until 1 and my car isn’t ready. When I ask why, their explaination was they didn’t know they needed to take off my exhaust to fix the oil leak, and it would now be ready at the end of the day. Again, without notifying me of this development.
I kept going here since my family earned a lifetime free oil change for every visit on my vehicle but waiting 2 FULL DAYS for some work on my car is ridiculous. Especially with the lack of communication they displayed with me. This definitely ruined my 2 days off from work this week. Free oil changes are no longer worth the extended waiting times that are guaranteed every visit. I have finally decided to take my business elsewhere.

Brought my car in today with a flat tire and little time to get it fixed. The team at Fletcher’s worked quickly, gave me a great deal, and delivered on time. Very impressed. I will definitely be back.

Terrible customer service! I had an appt for an oil change and tire rotation. I WAS WAITING FOR MY CAR IN THEIR STORE, Took them 2 hrs to get it done AND I HAD TO ask if it was done!!! It probably was sitting their for god knows how long, what happens if I didn’t go up to ask about my car??? I probably would still be sitting there!!! This isn’t just customer service, this is just plain rude! I looked into the parking lot for my car and there it was, no word from the guy at the desk! I’m so peeved that I had to write a review in their parking lot before I leave! 2 stars for the price but that’s out of pity.

This place is unbelievably disappointing. Strike one was the fact that it took over an hour and a half for a simple oil change even though I made an appointment earlier in the week. Strike two, after buying a $ 17 oil change groupon and taking care of it up front they decided to charge me another $ 5 after they were finished for «taxes and a fee». Third strike was when I got into my truck and there were black marks all over my door and all over my steering wheel. This place need a lesson on how to run a business.

Adam got my car in the day I called for an appointment. .need a oil change and the breaks done. We didn’t want to come back here after a issues we had but Adam took care of everything and it was a pleasant experience this time. Thanks Adam

When I called on the phone they claimed I could bring my car in. When I showed up and presented a Groupon they changed their tune and said it would have to be another day. I took it to a second location that did the exact same thing. I am sure they don’t make good money off of the Groupons but the idea is to generate new customers, and I can say their shoddy customer service negates that idea. Oh, and once I did find a location that would take the Groupon, they ended up telling me that the coupon didn’t cover the whole brake service and I had to shell out $ 250 for what was originally supposed to be a $ 70 brake service.

A lot of old reviews might say this place isn’t good but I enjoyed the customer service. I took my car in with my Groupon believing I needed the brakes changed. After inspecting them I was told that the brakes were fine. I’m happy that they were honest with me instead of lying. Check out the Groupon available now, it’s a great value for all they will do for your vehicle.

Same thing. Poor customer service. They don’t keep schedule. Simple oil change takes 5 hours and that happens with me twice. I dropped off my car on 10 am and was promises to have it back in couple hours. As I work in same shopping center And I told that I will come after my car at 3 pm when i finish my shift and I will need it by that time to get home. But I didn’t receive any call at 3. That was my luck that the other employee got sick that day and I was have to take over her. I called them at 6 pm right before they close and asked about car. «Oh, I was gonna call you. Your car is almost ready». I complained on such behavior and they did not even apologize.

Not sure why the bad reviews here. I always make appointments for my oil changes and they are usually done within an hour. I walk over somewhere and have lunch, when I return it is done. One time they didn’t get it done during the hour and the oil change was free!!! I have found that they are honest. And with a car shop, that means something. They don’t sell me a new air filter EVERY time! I had the dealer tell me the battery was bad on my Toyota, so I took it by this Fletchers and they tested it. It was fine. The dealership used the wrong setting. The battery lasted another 18 months before I replaced it. I have never been sold something I didn’t need at this Fletchers location and I have been going here for over 10 years now with 2 cars. And I could go on and on about how much money they have saved me from what the Dealer ‘recommended’ that didnt need to be done. I take it to Fletchers and ask them to check it out and 9 times out of 10, it is fine.
I have had bad experiences at other Fletchers, but not this one. They have always treated me fairly and have been honest. The guys working the desk aren’t always the most personable, but I have yet to feel like I am getting ripped off like so many other car places. Good work and honest… that is what I look for in a auto shop and this Fletchers provides that! The only reason I didnt give 5 stars is the fact that it takes a week to get an appointment because they are always busy… and what I mentioned about the front desk.

I made an appointment for 9am this morning to redeem the first of my five Groupon oil changes. I was there on-​time and instructed the manager that I was in a hurry, and just wanted my oil to be changed as quickly as possible. From the waiting area I watched for 45 minutes as the mechanic slowly worked on changing my oil in between coffee, and generally wandering around. Fifteen minutes after I watched him re-​fill my oil, he finally brought my keys to the front desk. I asked the manger how I might be able to make this process go faster next time and he said I should make an appointment. I corrected him and let him know that I HAD an appointment. He then said that I should expect them to take 45 – 60 minutes every time. I reminded him that I told him I was in a hurry and all they needed to do to ensure that I have a good experience was to get my oil changed. Any Walmart or Danny’s car wash regularly changes my oil in 10 – 15 minutes, so I did not expect this to be an unfair request. I feel it’s important that the owner of this Fletcher Tire & Automotive be made aware that his staff missed this Groupon opportunity to convert me to a loyal customer.

Called to schedule an oil change appointment. Guy on phone was rude and said they didnt take oil appointments for Saturdays and to bring it in in the morning. I showed up at 8 am on the dot and asked the guy to call me when it’s ready. I waited around until 4:30 pm and still no call. I finally went down there to see if the place had blew up. The guy at the desk said they had just pulled it in. I said wow, thats one long oil change. He looked at me with a blank look and said nothing. I said, I dropped it off at 8am. He replied that they had a lot of oil changes that day and it would be done in 15 minutes. It was finally ready at 5:15pm. Rediculous service. This is why you should take appointments. So you can get people their car back to them. An oil change should not take over 9 hours.

Worst service experience ever! I had Fletchers change the brakes on my truck. They will not set up an appointment, rather they have you bring the vehicle in at 7am. I did just that, and didnt receive my truck back until after 3pm and several calls inquiring about the status. Doesnt end there. I had to take my truck back 2 months later because the brakes were squealing worse than when I originally brought it in. Same story, no appointment, truck dropped off before 9am, and didnt get back until 5pm. On top of that, they try pushing several other items on you. Last time I ever use this company for anything.