Enterprise Rent-A-Car

My experience at this enterprise was amazing customer service was great, there was a mix up back and forth between this location and lake Elsinore. It was hard to get picked up I would call one location and was told to call the other location because they don’t pick up in my area. It was very frustrating, when I finally arrived it was late one of the employees apologized and gave me a free day. I was very happy with the service. Would definitely go back.

I would highly recommend using Enterprise at the Perris location. Chelsey is amazing. It’s the excellent customer service and how they treat me that keeps me coming back. The staff there always is accommodating and tries their best to make sure I have what I need.

Enterprise Confirmation#: 1 701 856 605
I show up to pick up my vehicle and got a bunch of excuses about how all the cars are gone and the holidays are so busy…(pause)
It sucks that I wasted so much time making the reservation and driving down there to find out that my confirmation means nothing!
To make matters worse the customer service rep was unprofessional, unapproachable and had a careless attitude.
Hopefully someone at Enterprise Corp will offer some incentive for lost time, inconvenience and lack of customer service.
I know Enterprise is much better than the way it was represented today. Looking at the reviews for this location though something or someone needs to change.

Productivity is very low. Customer service is lacking. Wait time with reservation was close to 1 hour.

Made a reservation the day before when I arrived the next morning to pick up the vehicle, I was told they didn’t have my vehicle and that they were overbooked even though I had a reservation and confirmation. They didn’t contact me to let me know ahead of time that they didn’t have any vehicle and we’re no help on trying to locate another.

This rental location always gives me excellent service.
There may be a slight wait, as they are very busy here, with not much room on the lot for an abundance of vehicles, their fleet is accommodating.
The customer service is impeccable. I always get a great choice of cars. Make reservations online and ave yourself some time.

I would highly recommend renting from enterprise in Perris CA. The staff was friendly, helpful, and the price was cheaper than most car rentals in the area.

Made a reservation the night before, it was confirmed online. However the next morning I got a call from Enterprise saying that there were no cars available, but that someone would call me later on that day as soon as car became available. A week later I called to check on the status of my reservation, since no one had the courtesy to even follow up with me. The supervisor answered the phone and he said that he did not have any cars but would call me later to confirm by reservation. He took down my info and made my reservation. A week later I have yet to hear back from anyone there. Poor customer service! I reserved from Hertz an hour later got the car for half the price.

I haven’t rented yet but I will. Shakima I believe was her name I hope I didn’t butcher that name she was very helpful and informative. It was nice to hear a happy voice. Thank you!

I reserved a car for 10AM pick up at 8:45AM the same day. I was surprised that I was able to do it, but I was. When I got to this location at 10:15AM to pick up my car, I asked how fast he could get me out of there. I was told «it’s going to be a while, the cars are being detailed right now» I realize I was in a hurry, but I just wanted my car for my 10AM confirmed reservation.
Do they not check reservations to see when they need to be ready? The detail guy had 3 cars lined up, so they only have 3 cars???
I had no time to wait so I left without a car and made other arrangements…
Counter guy was nice.

UNUSUAL CUSTOMER SERVICE!
I feel it is irresponsible to review in a persuasive manner, suggesting where the reader should go or not go, but rather prefer sharing my extreme experiences, good or bad.
I inquired as to the spelling of the gal’s name that helped me, in order to leave a review. This young woman’s name was Cherika. I would enjoy pointing out why I would take the time to write this review.
I must admit that I have become de-​sensitized to sub-​par customer service, and it takes a lot for me to make a negative statement publicly. It takes a lot for my making a positive one as well, as I believe there is a fine art to fantastic customer service, and I must experience a consistent package from the organization or location.
My recent rental attempt was particularly disappointing in that I received many frustrations in my phone calls and questions throughout my normal path of rental suppliers. Admittedly, I have never attempted locating a rental in nearby Hemet or Perris, and out of desperation, called the Perris Enterprise location.
I was stunned by the friendly, patient, and respectful manner I was spoken to by the mentioned representative. I hung up feeling so relieved that I closed my notebook and chose this business/​location, immediately booking my online reservation. The bottom line is that beginning to lengthy end of several interactions with this office, nothing ever changed.

I was in an accident on Thursday and had my rental car on Friday. Insurance company dealt with everything. I really love the customer service here, the Assistant Manager came and picked me up and took me to the location where the manager Cherika helped me the rest of the way. She gave me a pick of the car that I wanted, they had it cleaned and ready for me in 15 minutes. I had excellent service before I went there. They answered my calls and handled all of my requests. Great customer service! I feel the other comments are not fair. I am super satisfied with this Enterprise location and will definitely use Enterprise again for all of my rental car needs.

We’ve all had our fair share of bad customer service, it’s inevitable, but this place just set a new record. Avoid this place at all cost, horrible cars, horrible service. If you were in a pinch like me and absolutely had to use them, PLEASE REQUEST TO ONLY WORK WITH JOHN OR JOHNATHAN! Definitely avoid CHERIKA!

Arranged a pick-​up at 3:30. Guy calls me at 3:14 to ask if I’m ready. I say «Yes!» and he tells me that he will be there shortly. Forty-​five minutes later, I’m calling them back to ask if I’m still getting picked up. Three minutes later, the guy shows up. He takes me to the office, rushes through the walkthrough and repeatedly tells me that the scratches on the car are gummy things. Already late to pick my sister up from school, I rushed through the paperwork, took
When I get home, I realize that one of the «gummy things» the guy pointed out was actually a fat ass scratch. So, I haven’t taken the car back yet, but once I do… he better not try any funny business.
I acknowledge that I should’ve been more careful before signing my life away, but he also shouldn’t have been late.