Discount Tire Store – Pflugerville, TX

I’ve been doing business at this location since it opened. I previously gave them a bad review for poor customer service due their inability to deal with how busy they were. But today I was reminded why I always do business with them. I came in for a rotation and balance. As the salesman entered my information into the computer, he asked if I was interested in purchasing lifetime balance. As I was pondering that option, he noticed that I had had the tires on my truck balanced twice before in the last year or so. Upon seeing this he said, «let’s just do this one for free today and see if this solves your problem.» He also showed me how good my tires were. No high pressure sales pitch, but just good, honest customer service. If you do business here be prepared for it to take a long time because they are frequently busy. But there is a very good reason for that — good, honest, professional service.

I am thankful for wonderful customer service. My car let me know I had a tire needing some help. I was closest to Lamb’s so I pulled in there first. They turned me away even though they didn’t close for almost an hour.
I promptly called the Pflugerville location, where Gabe’s assurance they would make sure my car was safe to drive was comforting. I have always received great service at Discount Tire. Should have known better then to try somewhere else. Not only did they great me as soon as I walked in, but Anthony quickly figured out there was a screw in the tire. My safety was more important than them getting off on time.
Discount Tire even offers the option to buy road hazard on tires a new car. Since my car is less than a year old, we went ahead and covered my tires.
A HUGE THANK YOU to Gabe, Anthony and everyone else that was so helpful and concerned for my safety and got me back on the road in less than 45 minutes, even if it meant they had to work a little late.

They always have great service! I had a new set of 4 tires put on my 2011 Chevy Cruze and rebuilt the TPMS sensors and 1 failed about a mile from home inTaylor, I called them and they took care of the issue and I had to go to Killeen that same day and another one failed! I called Gabe and he was willing to replace them for free even though it’s not so much there fault I decided to buy 4 new ones at my expense and I returned to ask them to install them for me and Steven said he would do them at no cost to me! Despite having 2 issues with the sensors after they rebuilt them they still were will to take care of the problem, now that’s what I call customer service

I have to recommend this Discount Tire; the manager Johnnie gets it when it comes to providing excellent customer service. I purchased four Continental tires from Discount Tire in early 2014 and was relatively happy with them in both ride and road noise level. Well, early this year after having them rotated and balanced, I began having severe issues with the tires and after 3 trips to have DT try and solve the problem with the Continental tires, the manager did a full adjustment to replace them with new Michelin’s. He told me his whole goal was to make sure I continued to be a happy customer. Well, I am! It is not often you find businesses that «get it» when it comes to the idea of providing customer service and maintaining loyalty. I honestly thought these traits were long gone, not so with Discount Tire. They really took care of my issue and I will continue to be a loyal customer for years to come.

Usually like Discount Tire as a place to get tires. However, they lost my locking nut on one of my tires which made me not past inspection. I went back and they replaced but they did not match the original equipment for my car and look funky.

Fantastic place. I have been to two of their locations and both times the service has been fast, the pricing is fair, and the staff are friendly and helpful. They have definitely earned my business. This is the only place I would go to for tires now.

3−21−16. The staff here are amazing! I had my car held up for maintenance at the dealer and didn’t get here until 5 pm and they close at 6 pm. I found a leak in my tire the night before and aired it up in the morning before my car appointment. I walked in and there’s about 6 people waiting in the lobby, another 6 in line plus 4 more behind me and who knows how many other people are waiting elsewhere. The staff was very polite and helpful and took customers up till 6 pm. I overheard the salesman tell a customer that he will go help the crew once doors are locked at 6 pm. This is the type of service I would much rather tip then any horrible waiter that feels entitled to a tip regardless if they are rude to their customers or having a bad day. I’ve been to another location and their service was stellar as well. Great Job guys!

These guys know how to ensure repeat business the right way! I had a slow leak in one tire so I took it in to have them take a look. I was prepared to buy a new tire but the guys at Discount Tire were able to repair the tire in about 30 minutes AND did not charge me for the repair. Every employee I interacted with and the ones I observed were very friendly, courteous and professional. I also appreciated being able to schedule an appointment online. Thank you to Gabe Martinez and everyone at the Pflugerville Discount Tire! I will definately return the next time I have a tire issue and recommend you to my friends.

These guys took care of me in under 30 minutes. I was told by a competitor that I had two tires with separated tread. Steven looked at them and was able to assess the issues, spin the tires on the rim, and balance the wheels to get be back on the road.
Let me re-​phrase. A competitor told me that two of my tires had to be replaced ASAP. Turns out, they needed to be balanced.
Thank you for your honesty and quick service.

Last minute decision to replace tires and just before they close. The took me in, fast, friendly and best of all… 10% military discount. Another great experience

Woke up to an almost flat time this morning. Went to the Pflugerville location and they were obviously very busy, but I had a flat tire and needed to get tot work. I checked in and was told it would be about an hour, but turned out to only be about 30 minutes:) When I went up to pay, the service was free!!! FREE, AMAZING… Discount Tire in Pville, not only provided me with great customer service, they made a not so good start to a Monday, not all that bad after all. I will definitely be back for all my future tire needs.

Woke up to an almost flat tire this morning. Went to the Pflugerville location and they were obviously very busy, but I had a flat tire and needed to get to work. I checked in and was told it would be about an hour, but turned out to only be about 30 minutes:) When I went up to pay, the service was free!!! FREE, AMAZING… Discount Tire in Pville, not only provided me with great customer service, they made a not so good start to a Monday, not all that bad after all. I will definitely be back for all my future tire needs.

Been waiting in line over 15 minutes and haven’t been acknowledged in any way or reassured that they are working as fast as they can. Unfortunately my tire is half way flat and I can’t go anywhere else. This is the second time I’ve had a horrible experience with customer service at one of their locations. Now it’s been 20 minutes. I’ll post more if I ever get helped.
Addendum — after 20+ minutes got an acknowledgement that they are busy. Got my information and said it would take 45 minutes to fix the flat.

Got a new set of tires. fast and friendly service. Gabe (costumer service) was very helpful and knowledgeable when it comes to tire question. A++ service.

Yet again, amazing service and courteous people at Discount Tire. They have never failed to provide incredible customer service!

Unfortunately I have been here a lot BUT fortunately the staff here is always so friendly and on top of things! They always welcome and acknowledge me when I walk in. They are always so helpful and friendly while I tell them the service needed. This place is so great! Highly recommended if you need tire service!

This is the best tire shop i’ve ever been to. This is now my go-​to for any tire-​related thing my vehicles may need.

This visit went great, fast, friendly and did I mention fast… Having an appointed really payed off this round… They were busy, very busy…3 people ahead of me waiting all were told about an hour wait… my turn at the counter was exceptional… they noted that I have an appointment, and I was told about 45 minutes… Total time working on the car was about 30 minutes, thats with 4 new tires balanced and mounted… total time in the store was about 45 minutes… Great Job guys.

One of the best experience i have ever had was at this location and i would definitely recommend this place to anyone. I was in and out of there with no hassle the salesman made my experience as smooth as possible i will be returning for sure

Don’t bother to make a appointment! You still have to wait for everybody else! Very disappointed Discount Tire!!!

Anthony is quite amazing. I have a lot of requirements — never rotate wheels when installing new tires, get back old and new unused parts, self-​drive into the bay, don’t remove old weights unless needed, make sure manufacturer red/​yellow dot procedure is followed (apparently, no one knows about this, and I had to tell them the whole procedure). In all of this, Anthony was amazingly patient and accommodating!
In the end, the did forget to put pressure into the tires, perhaps because it was too many of them working on my car at the same time, plus I had the keys, and putting correct pressure is tied to the procedure of returning the keys, but since I specifically requested 36 PSI afterwards before actually driving off from the bay, it was all good — some apparently had 34, some 40, but I drove off with 36 in all.
Not to mention — I got a really good deal price wise — they decided to honour the prorated mileage warranty on all tires, even though only one was flat with a nail. Other locations only offered to prorate at most 2 tires if I buy 4, this one got all 4!
A word of caution, though — they do seem to down-​measure how much thread is left compared to the measurements at other places, which is only a concern for someone who wants to get the absolute maximum number of miles out of their tires and disregard possible extra safety issues with running on low thread. However, since they give full credit, it more than makes up for it – they care more about our safety than we our self seem to be capable of!

Finally made it back for new tires. I ordered a set last week, they were there/​delivered mid-​week and installed today. Great service, great tires, great price. They even had locking lug nuts which was great. Super cheap and they installed them with the tires. This place is busy and for good reason. No reason to go anywhere else for tires.

They Matched a price I had been quoted from a new tire shop down south that I highly recommend to avoid (Tires to You).
This place was helpful, kind and fast. Thanks for enjoying your job and doing it with a smile! You helped make my weekend great, after such a horrible experience just hours before visiting you.

You get what you pay for… Here it’s courteous, respectful and professional service. Very surprised when I went here this morning. Expected the standard run around, but was meet with exceptional service. Thanks Andrew

Friendly Service, decent tire prices. You can get better prices across the street at Walmart. But this place is faster about getting you in and out.
For tire repairs I prefer not to use the big chains because they will tell you something is not repairable in the hopes of selling you a né we tire. Use the smaller mom and pop places for that unless you bought a road Hazzard package from them.

The service attendance were very professional polite and customer service oriented. They did all they could to get you in and out as quickly as possible. I just needed a tire repair and was out of there in 35 minutes Firestone up the street I would’ve had to wait for two hours because unless they are paying a lot of money they don’t care about their customers. Going forward I will always use this Discount Tire location.

Well I got my tires replaced today. Spent a little more than I wanted to but I was willing to considering that they gave me a 10% military discount since another location had offered it. Kyle helped me choose a tire and he was pretty helpful. Seems like a nice dude. The service definitely took longer than 45 minutes but I was in no rush. All of the men working there seem to know what they’re doing, and they are very prompt and professional.
When I finished paying, I asked if they do alignments and where I should go if they don’t. I was handed a discount tire card with an ad for «Rush Automotive» and special alignment offer for Discount Tire customers only. I looked on Unilocal for another potential offer just to see how it compared. I called Rush on my way after leaving Discount Tire, and they wouldn’t take walk-​ins. Said I had to have an appointment even just to check my alignment which I thought may not even need anything since I got new tires and felt a dramatic difference. In addition, the «special» price they offered was more than the FIRST alternate place I called and actually went to. Seems a little shady to advertise what seems like a deal when it just isn’t. I ended up going to Jerry’s where he told me he didn’t feel right charging me because my alignment was just about perfect. I can now rest assured my 600 dollar tires won’t have a shorter lifespan than expected, and now know that my auto needs will be taken care of by Jerry’s Wheel Alignment and Tire Balancing shop.
Thanks for my new Tires guys!

If you need tire work, you would be dumb to not come here. With great customer service, quality work, fast service, complementary water and coffee it is a great place to go.
Andrew was awesome. Very enthusiastic and quick to help. I will be back when I need a full set of tires, for sure.
Thanks for a great experience.

I’ve never been excited about buying or replacing tires; I’m not car-​savvy and I always procrastinate things like this (mainly due to my ignorance), so I was not looking forward to spending my Saturday morning replacing all 4 of my tires on my CR-​V.
I waltz in, just after they open (at 8) and immediately think «great, I’ll be here all day», as there is already a line and multiple customers being worked with. I was about to give up and try somewhere else, when I was greeted and thanked by not one, not two, but three different employees. «Thanks for coming in and for your patience! We’ll be right with you guys» they tell me (and the others in line).
Could it be that they actually care about ALL of their customers? (Hint: the answer is yes)
After about 5 minutes of waiting in line, James comes and greets me and starts chatting with what brought me in, and we go take a look at my car and start the process. Not once did I feel like I was getting a sales pitch, and I was impressed with his knowledge and ability to give me an honest, accurate recommendation on what options I had — including trading in a tire I had replaced last year, which I didn’t even think was possible. He was polite, friendly, and congenial 100% of the time — something I have never experienced ever, at any kind of car repair/​tire/​tune up shop.
I decided to go with some Michelins, and am told that it will only take about 45 minutes if I wanted to wait around. I happily agreed, and got to relax in their spacious and clean (and chilly!) waiting area. Exactly 45 minutes later, my car is ready to go and I drive off, extremely pleased and thankful that I still have my morning to enjoy.
James: your customer service was impeccable, and you have easily earned a repeat customer. I may not need to come by all that often for replacing tires, but I will positively come back and work with you again.
Thanks Discount Tire, for being able to provide great, speedy service!

So I purchased the certificates from another location came to a get the tire checked out. At first they told me run flats could not be repaired, when they looked up the tire and didn’t have it in stock and saw how hard it would be to remove the flat from the back they decided it was patchable all of a sudden. I have to give the guys some credit but not much! I had to be proactive throughout the whole process I have had a couple flats replaced in my life and know when someone is giving me the run around. In the future I just end up going to the Discount tire shop off I-​35 in round rock the guys there give me 5 star service.