Verizon Wireless

Great service and technical support here. The store can get busy but everyone seems to want to help everyone. I just got the new iPhone 6plus and was helped by multiple people to get everything I needed.

Three lovely staff members greeted me when I entered their store today as it opened. Chris asked how he could help me and we were off to the iPhones. My old flip phone expired just before Thanksgiving and I was able to donate it to be used as an emergency phone. I was provided a place to sit (not too many chairs available in the usual Verizon stores) and was given great service and training. I strongly recommend this location where the staff seems to enjoy working and were supportive of each other as well as the customer. Very pleasant experience.

Fabulous. Unhappy with T-​Mobile, Sprint and Cricket for YEARS. Went to Verizon on black Fri. Dealt with Troy. He was so patient with us. We’re OLD, so it’s not easy. :-) I’ve been back in once and called twice, and he STILL doesn’t treat me like I’m his worst nightmare! Really exceptional customer service, and I LOVE my new phone. Thank you!
Never going back to Sprint.

Ive never done a bad review before but after my experience here I felt everyone should know. This location doesnt deserve even one star and this is why.
I have been with them for years and my fiancé and I decided we would get a router through them because his xbox was eating our wifi alive. We yold them what the reason was for yhe purchase and stated 20GB should be plenty for a month. Well after 15 days we had gotten to 19.8GB and mu fianve only used it an hour a day of that. We returned it and went through hoops to even do that since there policy was 14 days.
After returning the product they told me that we needed to pay for what we used and would not change yhe price to make it cheaper so we had to pay for 10GB plus the up charge for 9.8GB. alot of talking later they said they would waibe it all. Not to my surprise they did not waive it and I still had to pay.
Took 3 hours out of my busy schedule to sit at the location for a sales rep to tell me he wouldnt and couldnt help and that id be better to just pay. So i did and the sales rep stood over and would not move or help me. He wanted to make sure I paid.
After two monthes I recieved a letter that I was in collections for that amount. And not to my surprise no one was helpful at the customer service either to help me through and said to call back with proof.
So after all this. If you want aweful service and no help and just a money hungry business in a small town, go here. Ive had so much better service at the austin and round rock locations. Hood coverage and thats the only reason I stay with them.

Went in last Saturday morning to upgrade my phone, and was first customer in the door. Matthew greeted me as he unlocked the door and was the person that helped me for my request. We started going through the process, and his tablet quit working. We had to start over. Then it had some other issue, and we started over again. He got another tablet, and we got a bit further before he hit other issues trying to get the deal to go through, which required him to make several trips to the back for help from someone back there. At one point, he said the system was telling him the phone I wanted and he had in his hand wasn’t in stock. Each time he went to back, he was gone for 5 – 10 minutes. Meanwhile, the customer line was building up behind me. After 45 minutes of just trying to get the deal to go through, he gave up saying he was getting some system error and there was nothing he could do. Left with no help there, I went home, and had the order go through online in less than 10 minutes.

Don’t come here! The last two times we have attempted to get service there has only been two people working (kids)! They are dancing and talking loudly like teenagers and are not acting like professionals. They don’t greet you when you walk in and they don’t communicate with you while you attempt to wait. Something has changed over the last several months. Do not bring your service to this location!

I had a great experience at this VZW store. That staff was very helpful, the wait time was minimal and my transaction was smooth and seamless. Avoid the VZW on Louis Henna where I had the complete opposite experience.

I have a love/​hate relationship with Verizon. The home key on my phone wouldn’t work, so I went in to the Pflugerville store. The gentleman told me that the phone was out of warranty, I had no insurance, and I was 6 months away from being eligible for a new phone. After his attempts to get me to buy a new phone at full price on their new payment plan deal failed, he said I should add insurance and I could use their phone to call and make a claim. So I did that. After 4 more phone calls to Verizon the next day, my claim was turned down because there is a 48-​hour waiting period before you can make a claim.
Verizon was absolutely inflexible about the date I could get a new phone, even though we’ve been customers for over 15 years. They tried to sell me their new payment plan like it was some kind of a good deal.
So today, I took it to austincell.com’s store. He took one look at it, and said the back plate wasn’t seated quite right. He fiddled with it for about 10 seconds, and phone fixed! I don’t know if it’s just the Pflugerville store, or if it’s Verizon everywhere, but they were clearly not interested in actually fixing my phone, just in selling me a new phone or new services.

They have always been very kind to me, fast and efficient. We have three lines with them and this store has handled multiple phone replacements for them all without any major issues. Since it is slightly off the beaten path you can often find phones that are unavailable elsewhere and the store is usually not packed with customers allowing for fast service and a spotless sales floor. Other Verizon stores in the area are forced to adopt a take a number attitude but that’s not the case here.

If it was possible to give 0 stars I would! That is how awful my experience was here.
My husband and I recently switched from Sprint to Verizon. Our initial purchasing experiencing was good, the woman who sold us our phones was fine.
On Thursday, January 30^th at around 2:00pm I went back to look into purchasing a tougher phone case as my dogs had recently taken my phone off my desk several times and chewed up my pretty looking case.
When I walked into the store there were no other customers, just 2 male employees working. One at the counter and the other guy standing to the right of me near the displays.
The guy who greeted me was the one standing to my right, he appeared to me middle eastern (I honestly have no clue but I am stating this simply as a means of identification purposes), he asked how he could help me and I told him I was hoping to check out some cases for my phone.
He asked me what type of phone I have and I answered. He then proceeds to point into the other room and says cases for my phone are over there.
That annoyed me a little but brushed it off and walked into the other room. After looking through the many variety of cases I finally found the cases for my type of phone.
I picked up the otter box and wanted to see how it looked on my phone and if it made it too bulky for my liking. After attempting to open the case to put it on my phone I couldn’t figure out how to open the case so I went back out to the front room to ask for help.
I approached the guy who pointed me in the direction of the cases and asked him if he would help me with the case so I can see how it looks on my phone.
He immediately says «Why do you need to try it on, it will look exactly the same on your phone as it does now?»
Taken aback I explain that I am looking for a case that will help shield my phone from my dogs who have taken a liking to walking off with my phone but am trying to avoid getting an overly bulky case.
He snidely says to me all the while looking at his co-​worker «Have you ever EVEN seen dogs teeth before? Nothing will protect your phone from that, except a steel box and we don’t sell those here.»
I ask again if I can please try the case on my phone and he starts to open it and puts it on my phone. I take it back from him, check it over, clip it into the black holster and am not happy with just how large it makes my already large phone plus the color selection was not my favorite.
So I tell him that I would like to think about it and keep looking. He tries to take the case off and ends up heading over to the counter to use a tool to open the case. I apologize for him having to remove it and having difficulty.
He says «This is why I didn’t want to put it on for you in the first place because these things are a pain to get off.»
At this point I am so put off by his negativity and lack of customer service skills that I don’t even want to look at any of the other cases. So when he gives me my phone back and starts to put the case back together I offer to go get the box so he can put it completely back together there at the counter.
I go into the other room and grab the box, when I come back he is on the store phone talking to someone and I just put the empty box on the counter and start to head towards the door.
As if to put the icing on the cake, the store employee has the phone held up to his ear by his shoulder and he tosses his hands up in the air after realizing I wasn’t going to buy the case.
I am so unhappy with how I was treated by this store employee that I seriously want to just cancel my services with Verizon.
This guy clearly doesn’t enjoy his job or want to do anything that will not benefit him commission wise and it truly tainted my impression of Verizon.
I really think this guy should get a job where he isn’t working with people because clearly he is lacking is basic manners!

Not even a Verizon customer, didn’t get anything, Matthew went above and beyond. If you need anything from this store go see Matthew, he knows his stuff.

Always helpful and nice staff. Going back for my upgrade.

When I came with my partner to add him onto my plan and get him a new phone, we had a decent experience. We weren’t immediately greeted when entering, which surprised me, and the store had a somewhat annoying phone display where the alarm would go off if you barely touched one of the phones, so it went off a few times (LOUD) during our stay.
The employees were very friendly though, explained everything and helped us through the entire process. I wasn’t sure how much things would be with my plan discount but they calculated everything easily and I felt much more comfortable knowing what my new plan would be.
Good overall store, but I have been to another store (south Austin at Brodie/​290) that really wowed me with the whole experience. This one was just, good.

I have been to this location on several occasions and each and every time I have received great customer service. Everyone is helpful and does their best to resolve any issues you may be having.

I’ve been in this store on a couple of occasions and highly recommend it. The staff are knowledgeable and friendly. Both times they went out of their way to help me out and make sure I was totally satisfied without feeling rushed, even though I came in towards the end of their work day.