Sprint Store

Got here at 1030, 2^nd in line just to buy a phone, it’s been an hour and they still haven’t completed my order… someone needs to manage this place properly.

I can not explain how grateful I am for the customer service I received from this location, Mondrea Bullard answered all of my questions and helped resolve all of the issues I had, left the store in less then 20 minutes with my phone activated. Please see below for the terrible experience I had the day before when I called Sprint customer service.
Being a mother of a toddler and an infant, time is what I don’t have, I called the sprint customer service line to open a new account and activate a phone I already owned, the sales representative mentioned I had to open two lines and purchase a device from him in order to continue my request. Long story short, this sales representative gave me false information, wasted four hours of my day and tricked me into believing that I needed to buy a device from him in order to activate my owned phone and to top everything off, he said my phone (that I already owned and was the reason I called) could not be activated for 24 – 48 hours, with no explanation. Worst, I mean worst customer service I have received.

Horrible customer service. Went to the store for an online pickup I placed yesterday. See my name on their appointment screen yet the agent says their system takes hours to assign a serial number and I should just cancel the online order and buy in store. WHAT? I think the guy just wants the commission and is providing poor service because I won’t buy in. So here I am just sitting at Starbucks, waiting a good amount of time because he can’t call and tell me it’s assigned. What a joke! I only came to Sprint because my wife is a longtime customer but this experience may send me back to T Mobile.

Today is Christmas Eve and I walked into the store to add a line to my account in effort to buy my mother the new Galaxy Note 5. BUT, my account was past due. WOMP WOMP! Ja’Mionn was excellent. He was VERY professional, answered all my questions, and went above and beyond to fulfill my Christmas. I walked out with a new Galaxy Note 5! Thanks Sprint!

The people who work at this sprint location are horrible. You have a bunch of young people who rather flirt and socialize with each other, instead of helping the customers. I didn’t get the name of the man who helped me but all I can say is he was arrogant. Treated me like I was stupid and acted as if he was at some high end job making millions. Don’t ever go to this sprint store and expect great customer service.

I went to this location today because I switched from Verizon to Sprint and purchased the iPhone 6 several months back, and the service has slowly been getting worse. Voicemails will often appear without my phone even ringing, and the vociemails will be several days old by the time they show. Others will say they call and text me, but it never comes through to my phone. My phone randomly decides it won’t send texts, takes several minutes before making an outgoing call, and often loses signal when navigating with the map.
When I went today, there were of course several customers as there always seems to be with any phone store. There were 4 employees on staff — 3 of which were working and 1 that appeared to be relaxing until a coworker asked her to please get up and assist a customer. Soon after, she called me up front and I explained what was wrong. She spent approximately 2 minutes looking at my phone and told me that there’s nothing they can do and that she does not know the cause of my problem. In the two minutes she spent assisting me, she also had my phone sitting on the desk in front of her while she sat and texted on her personal phone. In this time, another coworker came over and was texting on her personal phone. (Gabby and Christine/​Christina, in case you have the pleasure of going to this location).
Not only am I completely amazed at the LACK of customer service and respect that I was given when I was in this store, but I can also not believe that I pay hundreds of dollars just to be told that there’s nothing they can do for my phone.

I don’t like to do this. I’ve always had an excellent experience with Sprint until i came into this store. I went to the store to get a new phone. First of all, we weren’t greeted by anyone. We walked to the counter and the associate then acknowledged us. I explained that i wanted to add a new line and it was added. He then says he will have to go to the back to activate the new phone. As soon as the agent gave me the iPhone, I noticed it had a scratch on one bottom of it and was dented on one side. I gave the iPhone back to the agent and asked him to get me a new one. He tried to charge me $ 35 dollars for a «recycling fee» when this phone was supposed to be a brand new, out of the box iPhone. The associate, instead of helping, did not care about it. After few minutes they change it and removed the fee BUT they say we are not allowed to change it anymore, even if the iPhone is defective (within the 14 days of purchase)
This is the agents name,
Malcolm fennel– bibbs
Lead retail consultant.
Sprint, you have to better your service at this location.

Horrible service, waited for 1 hour and they only got through three clients they were all too busy chatting and joking with each other, then one went on break while twelve people were waiting… Glenn was miss guiding. Horrible customer service! Never go there, unless there’s a manager there to keep these kids in line.

I just called to see what my options were since my phone gotten water on it and when I made calls no one could hear me. The sprint rep there gave me a great tip: He told me to spary power duster in the microphone. I tried it and it worked like a charm.
THX sprint rep for saving me a trip to the store and $ 50 for repair charge.

So this trip to the Sprint Store started off with me waiting in my car outside for about 30 mins. It’s release day for the new Samsung Galaxy Note 3 & Galaxy Gear and I’m pretty excited (to say the least) to get my hands on one of these awesome new phablets & watches. As I’m waiting in my car drinking my Starbucks, one of the employees that is making his way in to work notices my window down and says to me, «Are you here for the new Note 3?» Excitedly, I said… YES! He said, «Cool. We’ll be open shortly to help you out.» Does that ever happen? Usually, they walk straight to the front door, head down, don’t make eye contact with the people waiting kind of run to the store until they are safely behind closed doors. LOL (especially on new phone launch day) Well, this very same guy helped me out when I got into the store. Micah was his name. I have to say this guy was SUPER friendly, extremely knowledgeable and went out of his way to make my experience a great one. Enter not so great news… The Galaxy Gear isn’t in. BOO! Micah said he’d give me a call if they came in and he’d definitely hold one back for me. Long story short, they didn’t arrive. I was leaving the following morning for Vegas so, I was a little bummed that I was going without my new Gear. I stopped back at the Sprint Store that morning to pick up the case for my phone I purchased yesterday. Micah suggested it, but it wasn’t exactly what I wanted. I didn’t want to chance dropping it with no case, so I went ahead and went back for it. Micah wasn’t there, but I was helped out by the assistant manager (don’t recall his name) and he was also very helpful. Turns out they had received one watch and… they let me purchase it. MINE! MINE! MINE! I was THRILLED! LOL I have never had a better experience with a Sprint Store. This is definitely my new go-​to store!