ExpressMD Urgent Care

I love this Urgent Care.

I work for St. David’s so i know about healthcare, billing, diagnosis codes, etc. But this place is a nightmare. Please avoid this place and save you the headache. I went here to get an antibiotic for my strep throat and I have good insurance. They gave me the wrong estimate since they based it on my old previous insurance, even though they made a copy of the new one and I filled out a form to update the new insurance.
But how do you prove that? You cant, because theyre they ones the lost the paperwork and they are the ones who gave me a quote based on the wrong insurance plan.
Terrible Terrrible place.
Definitely my last visit here. I will go to a real ER (which cost a lot less since Im a St. David’s employee) or minute clinic before I go here.
ER would have cost me $ 150 max. Employee clinic would have cost me $ 20. This place gave me a wrong estimate of $ 15. Now Im stuck with at $ 250 bill for sore throat.
I know mistakes happen and no one is perfect but a good business should take ownership and responsibility, full or partial to fix the issue. This place wont.
Negative star if possible. Avoid this place. Youve been warned.
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Update 3÷16÷16 1:35pm
Upgraded from 1star to 3star. I was able to talk to the office manager, Dawn, who was very understanding. She listened and definitely tried her best to get a fair resolution. She was able to talk to her medical director and lower the bill from $ 270 to $ 160.
Like I said it wasn’t her fault but as a manager of that facility, she took ownership and tried to fix the issue. So I thank Dawn for that. Ashley at the (billing dept) got upset when I tried to explain to her my side and basically demanded for me to «so are you going to pay by phone or mail your payment!!?». Abby, who answered the phone at the main office, was always polite, professional, and eager to go out of her way to help.

I came here with a serious infection in my inner ear and it hurt to even chew or laugh. The nurse was very sympathetic and could see I was suffering pretty badly. My caregiver was a professional that nailed the problem, and prescribed me the meds that got me fixed up. I was in a bad place going in, but got my needs met before I got out. I would agree with the folks below that the front desk gal was a little sassy, but it didn’t phase me enough to bust them a star. Thanks for the save!

Please train your receptionist. I was not asked what insurance I have. She transferred me to a nurse since she could not assist me at first. And when I arrived there after driving for 20 – 30 min she said oh actually we don’t accept this kind of insurance, and I was sick at that time. What a waste of time! I would accept sincere apologies, she did not give me any, but saying dry yeah sorry … I went to Medspring and received quick and good treatment.

If you come in within a half hour of their closing time, they will be obviously annoyed. Most are already standing around with their things ready to go. The «exam» took 3 minutes and basically told me because I’d had pain medicine for another reason, completely unrelated, since August they were hesitant to give me any. I didn’t ask for any or even mention it! I was there to find out what was wrong with my neck and back since I’d just had a car accident and couldn’t function properly I was sent away with no real exam or treatment, no diagnostics, no xrays. They told me there was nothing they could do. They had lights out and were locking up before I got to my car. Went to another doctor instead, who did imaging and treatment and turns out I tore significant muscle in my neck and back with swelling. These people only care about getting home on time. The nurse who did my intake didn’t even inflate the blood pressure cuff and put down an arbitrary number.

Wish I could give it 0 stars. Our kid (2 ½) was running a 102 – 103 temp and they turned us away. Made us go to the ER. We just needed a strep and flu check. I called ahead and they said to bring her in and they would check her out. We travelled from Thorndale. Terrible

We normally really like Express MD but today the guy that was doing vitals was brusk, rude and in short a jackass. The receptionist and Nurse practitioner were pleasant and professional, but the oaf on the vitals etc could not have been less so. If this is how they are going to be we will start going to Medspring, there is no reason for this especially with customers who are sick or hurting. If you don’t like your job, go do something else!

Here is a place that doesn’t care about you, but cares about your money. I came in for an initial visit of $ 135 dollars to see them when I was sick. They insisted I had nothing wrong and told me to take Tylenol. Six days past and I was still sick. To top off, they did flu test where before they would do it they made me pay in the patient room asking me for a credit card, like I’m not good for it after the flu test. Later on 6 days Finally I had hounded them for an antibiotic and they called it in. It helped some for the symptoms but here I am at the door of this place again still sick and they want me to pay another $ 135 and I’m still sick from same thing. I told them it was absurd to pay another fee to just walk in. I paid the fee and after I paid some dude I don’t know who didn’t look like a doctor took me into a room saying you know what sir my staff doesn’t want to work with you and this is after I paid the $ 135. He didn’t care if I got treated or got better. I told him the entire story and he STILL insisted on arguing with me, saying well it sounds like you got better and giving me straight attitude. I got a refund immediately because these people are the most incompetent people I’ve ever met. Don’t GO Here unless you want them to take your money and walk empty handed with no diagnosis, no actual care and people who give you attitude that they are right about the situation before a customer is. Stay away! There is a ton of other places in town to go before this one.

This place just hit another low in their already terrible services. Telling Lies.
I was involved in a workplace injury and chose this clinic as my in network care provider as it is the closest to where I live. To make a long story short, I never for once saw/​met the doctor whose electronic signature often appears on all my visits paperwork. All my visits were chit-​chat sessions and no exams was done whatsoever. As requested by my case claim nurse who comes to my Dr. Visits, the nurse told me to stop taking my prescription medications so I could resume work immediately. I walked out of my final chit-​chat session just minutes into it as I was upset that it was a waste of my time. The next day I got a call back that the Dr. had sent a release to work and I should report to regular duty. I was read the nurse’s report on my walkout and that I had used profanity. Very untrue, in fact it is a lie. All I said was I’m tired of wasting my time here for a chit-​chat session and walked out. I’ve wasted 7 weeks with this clinic, not even 1 single diagnosis, I was prescribed medications and released back to work because the nurse took offense of me walking out. I’m going to start allover again at another clinic.

My son had a bad ankle sprain. Got him in at 8:15 and was out the door at 9:00. Not bad for us being a new client and having some paperwork to fill out. Staff was fairly friendly and talked through options and recommendations. Good experience, would use them again.

We came in close to closing time with my fiancé severely dehydrated. The staff was awesome and didn’t mind staying a little late to make sure that she got an IV and left feeling better. Hopefully we won’t have to come back, but if we do, I know that we will be in good hands. Thank you so much.

Good place to be seen when you can’t get a quick appointment with your regular PCP and they take your insurance.
I checked the hubs in online about 2hrs before we went but there was still a bit of a wait on a Weds. at noon. The staff seems knowledgeable and they have decent bedside manner, but really it was Monica, a PA here, who was so great; she had such a lovely and patient demeanor.
Once we were taken back she went into fast action with testing, diagnosing, giving some quick medicine, and prescribing a treatment. The entire visit took us about an hour. It may have been even less if they hadn’t been rightly concerned with making sure his fever was going down before we left.
It was definitely a good choice. It’s a better option then the ER or trying to schedule same-​day with our PCP. If we have similar circumstances again, I’d have no qualms with going back.

AFTER I had been seen by a doctor, I was told by the woman working the front desk that she didn’t think my insurance would pay for it, so I had to pay for the entire thing out of pocket (which caused other checks to bounce). I called my insurance, got their assurance they would pay it, called the Express MD office and was told that I would get a refund within two weeks. Over 6 months later I get my money back. Ridiculous that she wouldn’t take my insurance and then to have to wait that long for them to pay me back.

We took my daughter here after she was bit by a spider and had an allergic reaction. The wait time to see a doctor was very short and they treated her in a very prompt manner.

We received excellent care for my daughter who had the flu. They got us in quickly, explained what they were doing in detail, and gave us options on care. We’ll be back if we need these services again!

If you are sick or injured go some where else. If you just want to talk they are perfect for you.
Unethical employees!

This place is full of quacks. My son broke his collarbone, took him here for x-​rays they found nothing. The next day the same equipment different doctor found it in 5 min. I paid 100 dollars for some ibuprofen and a misdiagnosis.
Go somewhere else.

Yesterday was my 1^st time at a private ER clinic and I expected the worst — expensive, shoddy doctors. But when you’re in a true emergency those things don’t matter. You just need a doctor, pronto.
Backstory of the emergency: I went to Lake Pflugerville with my hubby and dog for a swim and was attacked by a colony of fire ants. (Note: Don’t step in one. My white leg was black from my toes to mid-​calf and they went to town.)
My foot started itching soon after, then went upstream from my foot to my butt (literally) to my head and every inch of my body. Yeah, nothing like scratching your butt incessantly in a bikini.
Always stubborn and thinking my body can heal itself this new experience, it wasn’t until my face and throat swelled up and I had trouble breathing (maybe 15 mins after the attack) that we realized it was a true emergency and hospital time, pronto. I went from, «I’m itchy but I’m sure it’ll go away», to «I Ohay», to letting out, «I hink I head a hawkta». Um, it was time.
Hubby looked up the closest ER Clinic and found this one a few blocks away. The second I walked in I was whisked to a room, the nurse and doctor asked only the questions they needed for emergency treatment, checked my vitals and stance and had given me the needed shots w/​in mins needed for insect bite poison (again, my butt had a bad day!) They went above and beyond with not just immediate medical expertise, but also care. They even took time to constantly make sure my husband was calm and understanding of the process.
They were so quick to act instantly that they didn’t get any of my personal info until later, and nurse and doctor and even receptionist checked on me constantly… I was surrounded by staff to see how I felt. Even though I felt better quickly after the meds, they had me stay for an hour so they could do constant checks of my appearance, blood pressure/​pulse, AND mental well-​being. The doctor was epic, explaining things to me in a soothing voice and keeping me calm.
Since it was my first time at one I can’t compare a private ER clinic to another, but I can compare it to large hospitals, and I’ve never had better care at any hospital than here.
Thank you to everyone for making a horrible experience suddenly become a 5* review. You all are above and beyond with not just medical practice, but… well, everything.

So I fell off a horse on Thanksgiving day. Yep, fell right off on my head. Did I do the smart thing and go to the ER then? Why no, no I didn’t. I waited 4 days before deciding I could not stand the pain anymore.
I got in quickly to see the nurse practioner, who proceeded to give me a well deserved lecture about head and back injuries and how I’m lucky I’m not dead or paralyzed. I know. I know. Stupid mistake. Anyway, for my $ 55 copay I got xrays and a couple of scripts to help me through the week.
The staff was great and I was in and out in less than an hour. Great place if you don’t need an ER.

Unfortunately, I didnt make is past the really rude lady that answered their phone.
Maybe their services are fantastic, but the lady that answered showed me that Id be better off going elsewhere. I emailed the company directly, and havent gotten any kind of feedback.
Convo went like this. And mind you, Im friendly. Im respectful, and was truly calling to find out what we need to do to get in, and what it would cost.
Me: «I dont have insurance, so Im inquiring on general fees. My husband, I think, has strep».
I ish you not. She says, «so, whats your problem».
And then proceeds to go into EVERY SINGLE fee they have from the visit itself, all the way to stitches. Whoa.
Thankfully I found my way into CVS for a few bucks less.