St David’s Urgent Care

I had one of the worse asthma attacks in 2015! My family drove me here. Thankfully, it was 7:15 pm and they were open!
Let just say this! They were quick & got me breathing better! (My inhaler, alone, wasn’t cutting it!)
They treated me like a VIP and made me relax (sis did, too!)
Dr. Islam is my sHERO! Not to mention, the staff! Thank you!!!

The staff there was great. But the doctors there are rude, inconsiderate, and not helpful.
Took my son there after he injured himself. Thought it was going to be a pleasant experience but we were wrong. Had to end up driving to another urgent care. It was a waste of gas and our time.

St David’s is one of the most greedy entities in the business of care. (emphasis on business). This review is a my first hand experience of how liability and profit driven, the medical situation is in America even for the well insured.
I have already written a 1 star review in 2011 due to my bad experience with their extra bills for my ankle injury and I stand by it. You can read all about it below. I wish I read it before my next visit. I forgot how horrible this place was and it gets worse.
Unfortunately, in May 2014 — I dislocated my shoulder on a weekend evening and had no option but to go here. I was in the worst pain of my life walking into the clinic.
They wasted about 15 – 20 mins asking about my height, weight and made me fill out paperwork– as if it matters what my height is to treat my dislocated shoulder.
After all this, I was in seething pain, all they tell me is — they are NOT equipped to treat a dislocated shoulder (of course because of liability reasons). All they can do is give me pain killers and REFER me to their precious hospital, where I would again fill out paper work and wait for few hours with a dislocated shoulder. There was absolutely no empathy or concern in any of the nurses, doctors there. They didn’t even try or even give me verbal advice. I was like ok, if they dont provide the service –its ok. I will leave.
I left with my shoulder hanging from my socket, my friend and I saw a youtube video in their same parking lot and he helped put my shoulder back into the socket. Yes, Youtube — seriously. Youtube was better than those doctors.
Anyways, the best part is — 1 month later I receive a $ 314 bill in the mail. I called and called and called to dispute it– was routed to different hospital billing departments and they told me they will audit the case.
Today, after 15 months — I get a call from the collections agency still trying to collect $ 314. They said, «Hospital believes you owe them as you filled out the paperwork»
They are reporting on my credit. Well, even if I go bankrupt or win the lottery — I will never pay the $ 314.
What can I say — DONT go here! Try home remedies, try ayurveda, try yoga, or if nothing works — YOUTUBE. Establishments like this in any other business would go out of business, sadly they take advantage of people’s health issues day in and day out and make millions. Shame on you, St. David Urgent care.

I visited this urgent care for the first time after a freak accident to my face which required stitches. I was immediately brought back and saw the doctor within 2 minutes of my arrival. Very friendly, competent, and professional staff who quickly took care of the situation and did a wonderful job at that. I was just shocked at the speed and kindness of the staff here. I will definitely be recommending it to others and will feel safe in coming back if ever needed!

A few days ago I tried to schedule an appointment with my regular doctor, but he was booked for the day. So I looked at my options and decided to go to this «Urgent Care» because it was close by.
First of all, they no longer consider themselves an Urgent Care, but a «type 2» emergency room This will result in the same insurance copay as if you went to the hospital emergency room.
I showed up at 8 which is when they are listed to open. As I approached, a woman came out and apologized, but they could not let anyone in until a doctor arrived and he was running late. 20 minutes later the doctor arrived, but could not enter the building because the door was still locked. When he finally entered, it was about 8:30.
The care was brief but adequate and I didn’t notice any features or equipment different than my primary care physicians office.
I give this rating not based on my care or treatment by the staff, but because you will be charged for a facility that is not as advertised. No special equipment. No sense of haste to help people with emergency medical needs (as I had to wait in my car because the doctor was late), and nothing that would resemble a true emergency care facility.
Stick with your PCP or go to the REAL emergency room.

I’d actually go a bit higher than four stars (but not quite five.)
Pricey, yes, but it’s actually categorized as an emergency room.
Nice people, and some great docs, nurses, and assistants.
I’ve been here more times than I’d like to admit, and I’m sure I’ll be back.
I trust these folks, and feel confident with my visits, care, diagnosis, and treatment.
Good place.

I went to St. David’s Urgent Care first thing this morning. This was my first time at this clinic. My paper work was taken care of promptly and I was in and out in less than an hour, this may have been due to the time of my visit too though. The staff was very friendly and easy to talk to. I am uninsured and they were very sensitive to my financial needs and laid out my options clearly to me, no hidden fees; everything was completely up front. I am so happy I chose to wait for this clinic to open as opposed to going into the ER this morning and owing several hundred by the time I was to walk out. St. David, you really came through for me today!

This is an ER, not an urgent care. I had to pay my full ER Copay twice for two super minor conditions. AVOID unless you need the ER. FALSE ADVERTISING! The staff will/​can not tell you until after you are done. This must happen all the time because the woman who gave me the paperwork came in very shamefaced — so they KNEW that I would be furious at having to pay 10 times what I expected to pay (my insurance card — which I gave them the minute I walked in the door — clearly shows my low office visit co pay and my high ER copay)
This feels like an intentional scam on the part of St. Davids. There are a number of stand-​alone St. David’s Emergency Rooms in town. This is completely unethical and I will be reporting them.
I wish i could give them negative stars.

Last week we had to take our son into St. David’s RR Medical Center Urgent Care on 1700 E. Palm Valley Blvd Ste 370 because he was having hard time breathing. While our son was being treated, the doctor gave my wife an option of getting either get the nebulizer or the inhaler. She went on to add that we should go with the inhaler because the nebulizer will not be covered by Medicaid. My wife, a Doctor of Audiology, ensured her that getting the nebulizer would not be a problem because we have private insurance. My wife again was asked if she was sure that she was not a Medicaid patient and once again she made it clear that she had private insurance. This particular doctor, however, was not satisfied, and asked my wife again if she was certain that she wasn’t on Medicaid. Could this have anything to do with my wife being Hispanic? I sure hope not. What I do know is that she needs some diversity training really soon.

They advertise as an Urgent Care facility, and yet charge as an Emergency Room. Talked to Pamela Voss, Director of Public Relations, and she said that they are within their legal right to charge the higher copay and additional doctor’s fees because they are licensed through St. David’s Round Rock Hospital. They do nothing more here than a nurse practitioner does, yet charge as if you visited a real ER. Very misleading, very unethical.

Grandma was in town of the holidays (as I was… don’t live in RR) and she had a terrible cough (which we knew was bronchitis — but she refused to go to the doctor since she couldn’t see her own). St. David’s Urgent Care (in the HEB Plus shopping center) was close and open on Christmas Eve. The though of the «ER» conjures terrible feelings and typically makes one want to run for the hills. Our experience here was quite the opposite:
— We waited less than five minutes and the admin folks filled out Grandma’s paperwork for her
— Incredibly professional staff (as mentioned above) — but throughout the process
— Dr. Blewitt was courteous, professional, caring, and was in no rush whatsoever (and remember — it was late on Christmas Eve)
— The waiting room didn’t have magazines, so the gentleman behind the counter went to the staff breakroom and let us read through those.
— Grandma was very impressed, and trust me, this is hard to do.
Overall, it was a great experience and I’d recommend this St. David’s Urgent Care facility to anyone and everyone.