Envirotech Heating and Cooling

I am very sorry to bear the news that Felix passed away in May:
I only met him once, but I can tell you he was a terrific guy, and knew his stuff.
Condolences to his family for their great loss.

Great person to deal with my uncle used this guy and loved him A++++++++++++++

Felix is the man — on a Saturday afternoon he clearly talked me through potential solutions to a furnace problem, and then on Monday he showed up, diagnosed the necessary fix, figured out what had to be done to get a part possibly still on warranty, initiated the order for the part, and explained it all to the contractor licensed to install it. He went out of his way to help and did the right thing even if there was no immediate profit for him. So I wanted to add this review (I rarely write reviews on here but always use the site) in gratitude and hope that it contributes to longer-​term reward for him. We’ll always use him and suggest him from now on.

Our air conditioning wasn’t working in June right as it got REALLY HOT! In a panic, I called Envirotech based on the reviews here. Felix was so helpful and nice, guiding us through a series of things for us to try before he came out to take a look. I was super impressed by him.
Our problem was beyond the realm of simple fixes, unfortunately, so Felix came out and took a look, showing up on time. He diagnosed the problem, which required a new part that he had to order. He was mercifully able to do a semi-​fix so at least we could stay cool while the part was coming in.
Doesn’t this sound like a great review so far?
So why the two stars?
Felix called to let us know the part came in, but we were headed out of town. He said he would call us again the following week to schedule the installation.
We never, ever heard from him again. I called him every day for a week, left a message every time, and NEVER heard back. It’s been over a month and half. Now I have to call someone else, explain the problem, and wait all over for the part. I am so unhappy with this service, especially because everything started out so promisingly. Maybe other AC repairers aren’t as nice or helpful, but at least they (presumably) FIX the stupid thing!

I’m giving Felix 5 stars and I haven’t even met the guy.
I spoke with him on issues I was having with my evaporator coil and pump (I’ve unfortunately had a lot of rookie HVAC experience having had lots of problems). He called me back and started to ask me about what was occurring and had some insight on what could be the problem before coming out.
I was at work when he came to look at our unit. He serviced my condenser, air handler, and found the issue with the coil. He thoroughly explained the issues to my wife and wrote a very thorough invoice, which I do appreciate. His price was very fair and we’re already planning our next maintenance with him. This is the kind of HVAC service I want.
As a side note, my wife was working from home and he patiently waited until she had a break to go over everything. I know he is paid by the job and didn’t have to do this, but this is the kind of service he provides.
Thank you, Felix.

During this summer’s insane heat wave our central air went out. How convenient! We called Felix and he came by to look at our compresser and air filter and made a diagnosis, then came by a few days later to add fluid to the unit. When that did not work, he sympathetically explained to us that the unit was bad and we would have to have the entire unit replaced. He encouraged us to get a hold of the builder and manufacturer because we had only been living in our condo for 9 months. Felix went above and beyond to get a hold of the manufacturer information when we couldn’t and looked into our warranty so that we would not have to pay to get it fixed. He was extremely patient and understanding when we were unable to get a hold of anyone from the company to come out and look at the unit to replace it. After calling the manufacturer several times to come out to look at it, we did not receive any response so we went ahead and asked Felix if he could replace it. He gave us a price estimate, referred us to a colleague and they were there within a few days. They were able to fix it within 3 hours. Felix’s patience alone was saint like. Thank you so much Felix!

Called Felix today bc my AC wasn’t working. He came out within an hour of my call was extremely informative, helpful and reasonably priced. Had my AC up and running within minutes!

Initially we called Felix when our AC installer wouldn’t return our phone calls to repair a cracked refridgerant line. Before even coming out – or charging the very annoying industry standard $ 89 diagnostic fee – he trie dto diagnose the problem over the phone asking very specific, useful questions and trying to ballpark a repair solution and repair cost.
He agreed with our installer (who had come out once to look at the unit) and even agreed with his assessment of the price to repair and suggested that we keep trying our original installer since he would know the nuances of the install better. After a week of trying to get our original installer on the phone we gave up and called Felix back.
Felix came out, looked at the system and like every other reviewer on here, he explained the situation, problem and solution clearly and logicially. He said he would put together an estimate for the repairs and contact me later in the week with a specific time he could perform the work.
My review would be 5 stars if Felix were easier to get a hold of after this point, but I think because they are busy it takes a little while for him to return phone calls or emails, but that isn’t a knock on the performance of the work or the quality of the service. Once I was able to schedule the appointment with Felix, he and a few guys came out and fixed the system quickly, efficiently and for a less money than quoted because the work took less time than anticipated.
Overall.. .I HIGHLY recommend Felix and Envirotech for repairs that are done right and done well. Good value, great company.

I called these guys when my furnace stopped working. But before coming out, they explained to me some common problems and were nice enough to help me fix it over the phone. They saved me a lot of money, which certainly gets them a 5-​star rating!

I am afraid I do not share the same enthusiasm as other reviewers. I called Felix based on the online reviews. My issues were low airflow in one of the rooms and a need for a whole house humidifier.
Felix promised to call and coordinate a visit, but I had to call and remind him after the promised dated passed. When he came, I expected some good advice/​recommendations and a quote for the work. He recommended a humidifier and a new ductless unit for the bedroom. He then charged me for the visit (I understand that he has to make a living, but many companies give free quotes), promised to send more information and a quote — but then never sent anything. Will not work with him.

Our heat died the day we had snow in October. Our former HVAC company did not return my call, so my husband and I called Envirotech, who we had never worked with before. What we found is an amazing company and HVAC provider.
Felix is absolutely dedicated to providing excellent customer service. Over the phone, he walked my husband through a few things to see if we could get the heater to work on our own. Felix continued to check in during the day, to see if we made progress. When we hadn’t, he came over at 5:30pm on a Saturday evening and diagnosed the issue within ten minutes. He ordered the part the next day and fixed the heater within the week.
As other reviewers have said, Felix was fantastic about helping my husband and I actually learn about what was going on, which has been great. Envirotech is definitely as good as it gets. We canceled our contract with the former HVAC company and will be using Envirotech from now on!

Original review is below. But since then, my opinion has changed. This guy promised to come out one day recently & never showed up – and didn’t call to let me know. I ended up calling and texting him to find out where he was. He told me it was too cold to come out to work on my AC – wish he would have told me that the night before so I would not have had to go into work late and lose income in the process.
But I gave him the benefit of the doubt and ample opportunities to reschedule. Which he never took me up on. He just doesn’t return phone calls or text messages. I’m going for someone more responsive.
******
Great service! Came out immediately. But even before he came out, while we were on the phone, making the appt, he tried to talk me through simple fixes to get my central air working again. The guys is honest, prompt, efficient and reasonably priced.

My air conditioner broke in July– one of the weeks that it was 99 everyday. I live in a condo on the 5^th floor, so it was HOT. Felix called me back about an hour after I left him a urgent message, and he was able to come to my place about two hours later. Unfortunately, he had to order a new motor that he said would take two or three days to come in (he even called around to try to locate the part, but to no avail). When the part came in (a day early!) he spent a lot of time finding out what caused the original motor to break in the first place so I could avoid this problem in the future. My air conditioner was fixed just in time for a 102 degree day. His estimate and final rate was also cheaper than one other estimate I got. I hope I don’t need him again, but if so, I will call!

Felix provided excellent on time service & giving us some helpful AC maintenance tips to prevent future issues. Thanks again!

Extremely satisfied. Felix was on time and knew what he was doing. Plus he explained what he was doing and why. I know a little about AC now. Friendly guy, too. Another thing. He had me try some troubleshooting over the phone when I first called him, which might have fixed it without him making a dime.

He rocks, good work, great price.

I’m a facilities manager for a museum, and in that job deal with contractors and service providers every day. None of them do a better job in their field than Felix of Envirotech heating and cooling. Often I see service people-​maybe just out of trade school-​who have a long list of jobs to finish in a day, and a manager breathing down their neck. It’s hard to do the best job in that situation. With big companies I’ve had a good tech on one call and the next person they send out doesn’t know how to hold a wrench. I’ve worked with HVAC people before at other jobs, and they didn’t have the broad range of experience and knowledge that I’ve gotten used to from Envirotech.
In writing this review I’ve realized what Felix’s secret is: He doesn’t just understand electricity, plumbing, thermodynamics, and the myriad of other trade disciplines which are necessary to to his work expertly; He understands people. He gets my needs for the facility, the importance of comfort of visitors, staff, and especially the collection of objects. Perhaps most importantly he understands why other installers or technicians may have taken shortcuts, what the shortcut likely was, and how to remedy the problem properly. Another big plus is that he starts out with the simplest and least expensive solution, and works up, many techs rather than taking the time to find the problem tend to recommend system replacement.
Our systems are mission critical and far more complicated than most residential systems, and Felix works out whatever problem arises every time, whether it’s the boiler, the AC units, or the controls for the system. Sometimes he has to be really creative. He responds when we need him and is sensitive to our spaces and respectful of the staff, and is just a nice guy.

I’d have to agree with Anne. I was using another company to service my system. I had them come out twice about the air conditioning not working. Twice. I gave up on them $ 400 later and no cool air. Felix came out twice also but it wasn’t because I asked him to do so. The first time he inspected the system and determined a return was not open. I am not kidding. A return was not opened. He focused on the house and the problem not on the system. Anyway, he came back 2 weeks later to check on the system, charge the condenser. He only charged the second time and it was less than ½ the original contractors cost. I like him. I like him a lot.

I found this guy (these guys?) reliable and helpful. I called early and had service in a few hours — when it comes to A/​C on a hot day before a holiday weekend that is a major plus. The guy explained very nicely as many repair people do not. He really knows the neighborhood and had even worked in my apartment (before I lived there) before! Definitely recommended for south philly folks.

You know how you’re always wanting to find «THE» vendor — whether it be a plumber, electrician, etc… well this is THE go-​to guy for HVAC. I have used them several times for a/​c issues, and have referred them to many people. Everyone has good things to say. The contact person I have always worked with is named Felix. You always get excellent service and a super fair price.