Ferguson Bath, Kitchen, & Lighting Gallery

I stopped into Ferguson’s last week, at my wits’ end after being told by a shyster plumber that I would have to replace my bathroom sink, breaking up my vintage pink Kohler bathroom porcelain.
I was served by Paul, a wonderful, soft-​spoken fellow. Paul was knowledgeable and steady, despite my emotional exhaustion over this plumbing debacle, and I now trust him.
Before I’d spent half a sentence describing my fixtures, Paul knew exactly the type I was talking about and was already on the trail of the needed (albeit very expensive) replacement hardware. The porcelain would be saved.
Despite my frothing at the bit, he gently suggested I NOT buy the replacement right away, but measure at home first. He was right — I would have bought something that wouldn’t work. Another dead end, thought I, and I was ready to give up. But Paul, that trail cold, made a call to Kohler, sent me a spec sheet for the right parts, and had the parts on my doorstep *less than 24 hours* after I returned the credit card authorization form.
One drawback, either Ferguson’s or Paul (or the whole plumbing industry?) is stuck in the fax age and wary of email. I can’t remember the last time I had to interact with a fax machine.