Arizona Family Vision Center

Unpleasant service at this location I had an eye appt on December 10 I was schedule at 11:30pm from previous experience when you have an appt it usually at the set time not having to wait till 12:20 to check in according to the receptionist! Horrible location ! Never again !

WOOW! I am so shocked about all the poor reviews! I have gone to this office every since it opened on 24^th street and baseline with my whole FAMILY. My daughter contracted an eye ulcer and I didn’t know what to do at the time. I called this office and asked for an emergency visit with no insurance. They rushed her into office to be seen and treated her to avoid her losing her eye. I didn’t have insurance at the time because I was self employed they worked out a plan and payment for cash that was reasonable for me. If I had waited any longer she could have lost her eye like a classmate did the same week at her school. I feel like they are family. They are so busy because they do GREAT work. I won’t take any chances going to anywhere else EVER again…

The optometrist was very nice but the overall staff and customer service wasn’t good at all. I asked one of the staff members to adjust my glasses they looked annoyed, took my glasses without even taking a look at how it fit my face. The lady came back and just handed me the glasses and didn’t ask how I liked the fit or if it was comfortable. Then when I got my exam the same lady said that I couldn’t get polycarbonate lenses which would’ve been cheaper because she said my prescription wouldn’t allow for that. I went to Costco with my prescription and they said I could get polycarbonate lenses, and that was not true. I was planning to use my insurance toward contacts they said I would need to still pay an out of pocket for a 6 month supply. I let her know I wanted to check on the price at Costco. She said Costco wouldn’t take my insurance. I called and not only were the boxes cheaper but they did accept my insurance. Pretty disappointed with the level of service. While waiting for my appointment which I was on time for, they took me back 20 minutes after my appt. time.

I went to the vision center on 24 street and baseline on Tuesday 03÷24÷15. I asked the girl at the front desk about getting contacts she told me it was going to be $ 89 so I payed out of pocket. Then after she told me that my benefits had kicked in as of January not when my new exam was due. So since I had already payed out of pocket I just ordered glasses. The lady then told me that my contacts would be ready for pick up on Thursday but for sure Friday. When I went to pick up my contacts a different lady at the front desk kept looking and checking for my contacts. Then realized that no one ever placed my order so my contacts would take three more days. I am very unsatisfied. How can someone forget to check my benefits before charging me and then go ahead and forget to place my order.

I used this place for a few years because it was close to my office, and their hours aren’t very friendly for people who work bankers hours. The staff was okay most of the time — there was one girl there who helped me pick out frames, since I had to come during work hours & couldn’t really bring a friend or fiancé. She was friendly, but she hasn’t been there the last couple years I’ve gone. And one other girl who would adjust my glasses for me. They were both friendly and good to work with. The rest of the staff, though, seems very uninterested in being at work, and have kind of poor attitudes. Like another reviewer said, their glasses selection was nice, but very pricey! And when they fit my glasses on my face, I asked for an adjustment and they tightened them so much that I had a headache for a week. I went back and had them adjusted again and it didn’t seem to help.
When I was going for my first contact lens exam, they tried three different lenses. None of them worked. I have dry eyes, I am very aware now, but they didn’t suggest anything to make contact lenses bearable. I need them for one night a week when I play soccer, so that was frustrating.
The turnaround time on getting glasses back is about 10 – 14 days, and I always had them within the two week time frame they gave. I think it’s strange that when you go to a LensCrafters or something, you can have your (cheaper) glasses back within an hour (or at least same-​day), but you pay two or three times as much for your glasses here and wait nearly two weeks.
Anyway, this year, I found a place that also accepts my vision insurance and so far, I have been happy. My new eye doctor gave me a LOT of suggestions for making my dry eyes work better with contacts (and not all of them were prescription… he first suggested omega 3 supplements and specific eye drops).
All in all, AZ Family Vision Center is not horrible, but I have found that they are definitely not the best option. I went to the one on Baseline and 24^th St. if that is helpful for anyone.

I went to this office because it was close to my work, and covered by my health insurance. I was very impressed by the front office staff. They were very friendly and extremely helpful. The selection of glasses was perfect and I really liked the optometrist, Dr. Diana Vega Hernandez. I have gone to this office for 2 years in a row and have been extremely pleased with my service!

Nice selection of glasses but that is as good as it gets. Customer service is down right slow .They have «rules» like they can’t take prescriptions from any other doctors office even if it was less than 2 months ago & they only schedule you on a Saturday if they feel like your appointment is important enough for them to book. This is for the staff only, Doctors are super nice. And don’t worry about being late to your appointment. I got there 15 minutes early and didn’t get seen 20 minutes AFTER my appointment time. WTF. But again NICE selection of glasses for sure.

I read the other reviews on this place and was very wary. However, they were the only thing close by that accepted my insurance. The appointment was for my 6 year old daughter so I called ahead of time and asked a lot of questions. The initial reception was friendly and extremely helpful.
When I attended my appointment they were quick to check me in and get us back for our initial set of questions. The young women who checked us in greeted us right away and was super friendly. She put my daughter at ease while running the first round of tests. She even got her to sit through the dreaded puff of air for both eyes. All the while listening attentively to my very curious little one and keeping her giggling.
After that the doctor was not too long of a wait. She was also very friendly and thorough. She worked with my daughter through her eye test and even answered her questions about the different equipment. It was such a great experience my daughter was super excited to pick out her glasses by the time she was done.
The young lady who helped us pick out frames was also friendly and patient with my daughter, she also walked me through all my benefits and options.
I received a phone call from the office as soon as her glasses were ready and they did a great job of checking for fit before we left. My daughter even ran into the back to show the doctor her new frames.
I am not sure if this location has made a lot of changes for the better or what happened previously. All I know is every interaction I had with each employee was always positive, friendly, and thorough. I will definitely be coming back here.

I have read other reviews and gave the benefit of the doubt. This is the worst optometrist I’ve ever been too. Their customer service is terrible, especially from one particular employee there. They also don’t follow up with their customers. You have to be on top of them for any information. The mark ups on their glasses is ridiculous. Even with insurance its like I’m getting raped for my money. Reading the previous review it has nothing to do with being a business in south phoenix, its just the company itself.

Poor customer service. Especially from one girl in particular. Very rude and argumentative. As I was expressing my concerns she hung up on me. I was having some issues with a frame and they were supposed to call me back to help me out. 2 months later no call back so I call them back and I get an attitude. What do you expect from a South Phoenix business. I’ll never be going back.