Camelback Mazda

I was able to buy a nice used station wagon from Angela Tibbott.
Great followup, thanks again!
Jim

One of the managers Rich made very racist remarks to a customer one time I came in to test drive. Then a friend of mine got sexually assaulted by a salesman. Go shop for cars here if you like creepers, and enjoy being talked down to. I got to hand it to you camelback Subaru Mazda. You’ve really outdone yourself here.

I have really bad credit, a 2014 car with 60,000 miles on it already, and a payment so high it takes half my monthly income. I was screwed over by another dealership and I went into Camelback Mazda and the manager there (Edward Trott) is getting me taken care of. I have a few things I have to do before I can get the car but they didn’t make empty promises and drag me through the mud. They told me straight up and I will be returning there for my new Mazda6.

I am very surprised by the recent postings citing negative experiences at Camelback Mazda/​Subaru. They do not at all reflect the experience my wife and I had in recently buying our new Mazda. This is our second Mazda from this dealership. We wanted to continue to have the outstanding service that we have experienced over the last five years. The sales staff that we worked with were very knowledgeable and above all always treated us fairly and honestly. Our contacts were Josh, Jake, and Joe; they were all great. We did a lot of preliminary research into the model we wanted and in trying to establish what a fair price was for the car. We also had a very good idea regarding the trade in value of our old Mazda. The fact that it had only been serviced by Camelback Mazda made valuing it easier for them. We were well aware that, in general, people often have negative car buying experiences; but we were well prepared. We knew the car, prices, mark-​ups, availability of special financing, what add-​ons we wanted and didn’t want. We did our homework and we were ready to walk if we couldn’t negotiate a fair deal. We made it a point to engage in conversation with as many of the staff as possible and that seemed to communicate to the salesperson and his managers that we were serious and resolved to get a fair deal. So, if you are well prepared but can’t get the deal or respect you want by all means go elsewhere. But for us, we’re happy we didn’t.

This place is a joke! They got my information from USAA true car. Called me several times and finally I agreed to make an appointment. They called me 4 additional times plus sent several emails reminding me of my appointment with Thomas Darby. I show up on time and he is no where to be found. Took 20 minutes for someone to acknowledge that we were there. The poor girl had no clue what she was doing and though Mr. Darby was indisposed on the toilet. Couldn’t tell me anything about the cars or options and only wanted to discuss with me what color I would like. Finally after 45 minutes I just walked away. The good news is someone else got my business today and I have a new car. This place is just lousy.

Thanks Shelby for the great customer service. They made car purchasing so easy that I enjoyed my time there!!!

Ok I own a Subaru and went to the Camelback Mazda/​Subaru lot to pick up a part. As I was carefully backing into the parking space, this women comes flying into the dealership, talking on her phone, slings her car into the parking space next to me and almost takes out my 12hr old car that I just bought! She parked her car so crocked, I mean just past the white lines on my side, that its now a struggle for me to even get out of my car??? WTF??? And without regard, respect or consideration, just starts walking away??? When I finally get out, and confront the big dumb bleached bottle, black root showing, 80’s hairdo women. I let her know what a crappy park job she did, and how rude and disrespectful she was. Her reply…“Oh well she says” Yeah! that’s how I roll she states LoL, At least I kept it between the lines… then she proceeds to check the side where my cars parked. And then says, «Oh well I guess I didn’t keep it between the lines… LHFAO! and go’s on to say its ok, I the Mazda Rep, so don’t worry about it, tells me that she is sure that I will get over it. I told her that as a car guy, at a dealership, where I frequent, that she should try and show a bit more respect for the customers. She says… Do You Mind! I’m trying to talk to my Mother on the phone and I’m late for a meeting? Now here’s when it gets good. I went into the Mazda show room to speak to the manager, and was directed to the Subaru show room, where the „GM“ DAVE MONTOYA of both dealer ships resides. I tell the receptionist, she’s applaud and now go’s and gets the Subaru sales manager, who I never wanted to speak to, and told him so. he then proceeds to make me wait for what seems like eternity. Finally Dave Montoya appears, I tell him what happen and go as far as to say, even though I would never by a Mazda, Now I’m seriously considering if I even want to shop Soobies here! Oh He says… I’ll get right on that… NOT! he walks away, sends the sales manager back to me to take my number and name??? like you don’t already have that, I’ve bout several cars here? and then he goes on to say that he’s going to convey all this to some women in customer relations named Misty??? and she would call me, What??? Total brush off. Terrible customer service! Not to mention I never got a call back from anyone. BOTTOM LINE, Its tuff enough buying a car, but then to be treated like sub-​human crap! My advice…» IF THE COMPANY CAN’T KEEP IT’S REP’S AND MANAGERS, AND ASSOCIATES IN LINE, THE THEY JUST DON’T GIVE A SHIT! AND THEY DAMN SURE DON’T CARE ABOUT YOU THE CUSTOMER” I did’t buy what I set out to buy their. Now I did drive straight over to PEORIA SUBARU and spent $ 1000 bucks. I will never go there again! And I say to anyone even thinking about looking at a Subaru or mazda, TO STAY AWAY FROM THAT PLACE!!! if YOU LIKE YOUR CARS, BECAUSE THEIR CAR GUYS AND GALS DONT GIVE A SQUAT ABOUT CARS… YOURS, MINE, THE ONE YOU MAY BUY, OR THE ONE YOU PARK ON THEIR LOT! Some one should have told the big dumb blond to mover her car and park it right!

Horrible experience trying to purchase a car. I felt like I was being taken advantage of because I am a woman. I was told the price of the car I was looking at was negotiable and the numbers they came to me with the first time were a joke. I told my salesman I was not going to play the numbers game with them and that is exactly what they were doing to me. Not only did they not negotiate the price of the new vehicle they completely under appraised my car by about 5k. Once I got up to walk out all of a sudden my car was worth 6k more! This type of car buying and treatment needs to stop. Everyone needs to educate themselves and be willing to walk away when treated so poorly.

During my car shopping experience, this dealership was one of the worst I dealt with. After three weeks of test driving every make and model imaginable I stopped in to test drive a Mazda. I didn’t want to make a decision that day as I was by myself and wanted to talk to my husband. Cue the pushy sales people.
After they presented me with the first quote and I told them it was too high, one of the sales guy drew a line directly above the line where you officially sign it and asked me to sign this new line (in his words: «to prove that I would consider the quote»). What? I flat out refused and that’s where I felt they shifted from being somewhat manageable to straight up pushy and rude. I left and emailed one of the nicer guys I worked with that afternoon who sent me a fairly reasonable quote detailing the numbers.
The next day after work I stopped in for what I thought would be a very straight forward process… signing the papers. The guy I had emailed the prior night wasn’t in but I showed the other sales guys the email I was sent detailing the numbers and suddenly it was a deal «too good for them to honor». They then tried to pull the hood over my eyes by saying this guy quoted a rebate in that price that I could only use if I financed through Mazda. For over two hours they tried to get me to sign a deal nearly $ 1000 over the price in the email. The total car price is a simple math equation yet they were unable to tell me how they were coming up with this magical car price.
After hours of asking to see how they came up with this price, I left. I refuse to be belittled, talked down to, or taken advantage of. Perhaps they thought that because I was a woman car shopping by myself they could try and fool me. Perhaps they thought I wouldn’t have basic math skills to notice a $ 1000 price hike. Perhaps they thought if they wasted my time and wore me down I would just sign to get it over with. The very next day I went to another Mazda dealership. I walked in the door and 2.5 hours later drove off with a new Mazda for a lower price than what this dealership quoted me in the email that they wouldn’t even honor.
Just as a side note… I was emailed the next day by the guy who sent me the original quote and confirmed that the lower price was correct (not what the dealership was pushing on me). Even then I was so over dealing with them. I would have rather spent more money at a better dealership. Luckily I saved a bit more and had a much more pleasant experience somewhere else.

Dealership resolved my dispute

I brought my MAZDA MX5 MIATA for service. It was only 12 600 miles. For regular oil change service, they charged me $ 256. I have no knowledge on this field, i did not know so i just paid this amount by trusting the service advisor, Johnny Cuevas at MAZDA Camelback. Now only i found out that they have cheated me.
For regular service, it should not cost so much!!!
I will never gone back there. I would not even give any future business to them.

My son was buying his first new car and we ended up at Camelback Mazda. Our salesman was Todd Mitteniss, and he was really great. Helpful and very nice. Sales manager Richard Lucciano was also great to work with. He just cut to the chase, and between them we got the deal we were happy with and it didn’t take forever to get out of there :-)

I took my Mazda here for the service department to diagnose a clunking noise I had been hearing for a few days. I do my own car work, so they knew that they wouldn’t be repairing my car.
The service associate (didn’t catch his name) didn’t even take my car over a speed bump like I specifically asked. He just opened the hood and looked around for about 3 minutes, and then told me that ‘nothing appeared wrong, but would have to hook up a computer to it to find the problem and that would cost me $ 125.’ I asked a second time for him to take it over a speed bump, and he said it ‘doesn’t make sense to do that.‘
I left and went down the street to Martin’s Auto Repair on 16^th St and Indian School. The mechanic had me drive him over on speed bump, he heard the noise, and immediately had an idea of what was wrong. He lifted my car when we got back to the shop, and found a loose bolt on my front passenger strut. All that required was a tightening.
I’m appalled that Mazda tried to charge me $ 125 to use a computer that wouldn’t have found the problem in the first place. I guess because he knew the dealership wouldn’t get my money from the repair, so he had to get every penny he could out of the diagnosis.
Here’s some advice for Mazda: Listen to your customers. They might not know every little thing about cars, but they deserve to be taken seriously and not brushed off like I was.

My wife and I were in the market (after months of research) for a new car. We are repeat Mazda owners and wanted a Mazda 3 or CX5. I requested quotes from several local dealers through the main Mazda web site and Camelback was one of them. I requested no calls as I was still doing research. FOR THREE WEEKS Camelback would call every day, sometimes twice a day and from two or three different folks.
We bought a Mazda from another dealer because these calls were annoying. I called them one day about a week ago and asked to be not called as we had made a purchase at another dealership. Well guess what, they STILL call.
I told them that their annoying calls was the one and only reason I did not visit the store. They lost a sure sale on a brand new CX5.
I wish they would get a clue and learn customer/​phone etiquette. I would recommend either the Chandler or San tan dealers. Mazda’s are great cars, but not the Camelback store.

I had a wonderful experience with the team at Camelback Mazda. Both Joe & Rich (the managers) took great care of me. Car buying for me is normally a very stressful experience, but not with Joe & Rich. They treated us with respect, patience, and kindness. I will recommend the great experience as well as purchasing future vehicles from the fine sales people at Camelback Mazda. Thank you so much.

I went in for a test drive a couple of weeks ago. I told the guy he could call me twice, and if he called a third time I would go elsewhere to buy a car. He has called at least 18 times. Yes, I counted. Why didn’t I do like I did years ago in bars and give a fake number?
Because of this experience and my previous experience with Showcase Honda, I am going to go out of my way (far, far out of my way) to avoid buying from any of the Van Tuyl Group owned dealership. I printed out the list of dealers from their website and even if I am right in front of a Van Tuyl dealership — I won’t go there for a test drive.
Edit: Make that…19 phone calls. Ha ha ha. I wonder how long this will go on.

AVOID THIS PLACE AT ALL COST! I went into purchase a car and they took me out in a vehicle that was marked as not safe by the service department. After that tried to get me into a car hat was $ 5,000 over the price I told them I wanted to stay in. After spending 16 hrs at the dealership to purchase a car they finally got it done. 2 months later the finance department still had not gotten their act together to get it financed. I have been screamed at by many of the people there including the General Manager Dany that got in my face screaming and yelling and cursing right and left at me. I finally told them since they did not hold up their end of the deal getting the financing done, they can have the car back. They then made me walk to some where to have my wife pic me up! Take it from me avoid this place!

We took our Mazda for a simple oil change on Sat. 2÷1÷14. They called saying the brakes were in need of replacing, which seemed odd since brand new brakes were put on the vehicle 5 months earlier and had less than 4,000 miles on them.
We picked up the car, only to discover the stereo no longer worked. Again this was odd since a battery never has to be disconnected during any oil change I’ve ever had done in 43 years anywhere. We took the vehicle back and were told it was a «blown fuse.» I asked to see where on the receipt the «blown fuse» was noted and the repairman Iain Woolley stated he «could not put it in writing without charging you» which seemed odd since he just supposedly «replaced it.» He then tried to blame it on an «aftermarket alarm» system. Unfortunately for Mr. Woolley, this was actually a Mazda alarm system installed by the Phoenix Mazda new car dealership before the car was ever driven off the lot.
I told them before complaining to Mazda’s corporate headquarters, writing a Unilocal review, and filing a complaint with the Better Business Bureau, they could avoid all this by just admitting they made a mistake in reconnecting a battery which never should have been disconnected in the first place. Mr. Woolley refused to admit his error, hence the complaint I just filed with the Better Business Bureau and Mazda’s North American headquarters against this awful dealership.
As a side note, we took the car to Just Brakes immediately after and showed them Mazda’s receipt with the brakes in «red» and needing replacement. Since Just Brakes had put brand new brakes on just 5 months earlier, they thought it odd too and put the car on their lift, took the tires off and… the brakes are still brand new!!! Mazda completely lied! Having replaced more than a few brakes myself over the years I was quite happy with how well they are holding up and agreed with the tech that they have at least another 20,000+ miles before even thinking of replacing them.
Stay far, far away from this Mazda dealership. They are shady and should be shut down immediately. The only reason we didn’t go to the Mazda on Bell was that they were full for a Sat. oil change, now I can see why after dealing with Camelback. Please Arizona Attorney General, fine this establishment or even better, shut them down for good today!

Do not trust these people. In particular stay away from Bobby Henningsen and Jeremy Jenkins on the Mazda side.
These two men lied to my wife and I regarding a dealer trade that fell through, and have yet to take responsibility for it, returned calls, or apologize. All lies.
This is a lengthy story but in essence they faked as if they were trading with another valley dealer for a Golf we wanted (in a unique color), then claimed that the other dealer turned them down. They fabricated the whole story and we caught them in it. Scammers. Since the incident we’ve called Jeremy twice (he literally hung up on me the first time) and has since to return our call.
Needless to say, we went elsewhere (the fantastic Lunde’s Peoria VW).
Stay away from Camelback. I’ve filed complaints with the Better Business Bureau and others to alert other shoppers too. I have to say, we normally don’t do much of this kind of thing, but flat out lying to our faces is unacceptable.

I never thought I would come back to this Mazda service shop after they gave me an exorbitant quote for some minimal repairs a few years ago. This time they gave me another quote which was even more ridiculous than the last time. I left.
I went to an auto parts store across town, spoke with their staff and purchased a part that the cashier even helped me install. Total repairs cost me around $ 100 (new battery), rather than $ 5000 (new transmission).
If your car needs repairs, go anywhere else.