Dillard’s

The worst guest service ever. Stood waiting to look at sunglasses for 16 minutes while the lady helped someone else without even acknowledging me. Not even «I’ll be right with you». Someone from a completely different department came over to help me. She seemed like she was high and had no idea how to do a simple return, so she called over a «manger» who also had no clue what was going on… kept looking at the employee to tell me what was gonna happen, couldn’t even look me in the face. I had to go upstairs to customer service to have them do it and even they were confused how to return the cash I paid and the rest back on my card. I’m sure I’m not the only person to have ever paid ½ cash and ½ credit. Not rocket science. So what should have been a simple return took an hour of my time.

You have the poorest selection od dress shoes for 120.00! Give me a break we bought the same thing at focus for 45.00! And they were NICE! NEVER COMMING BACK!

Clean store with clothes nicely organized. Lily, a salesperson in Women’s, is great! Thanks Lily!

Great clean store with top name brands.
Big tip is wait for the big sales when they do a an extra 40% off clearance price.
The best sale is on January 1 when they have the extra 50% off clearance so if you want a leather coat this is the time to get it or any coat. The earlier you get there the better the selection. Any winter wear is the time to shop on new year’s day.
You will not regret the new years sale we have been doing this for 4 years now.

The customer service here in this branch Is really poor. I encountered a lady named Joanne upstairs in women’s clothing. She was rude, rude, rude. I wish more of the employees that work with the public did it with kindness and a smile. I won’t be spending my money at Dillard’s any more. I just don’t enjoy the experience.

I had a particularly good experience while Xmas shopping here last week. After being ignored in one of the departments, I moved to another department and received exceptional service from a saleswoman whose name has escaped me. She spent several minutes helping me select the perfect gift. She then escorted me to another department where I was assisted by yet another helpful and patient employee. I’ve received this type of service at high-​end stores, but never at a Dillards. Again, great experience.

Don’t count on them to open on time. Doors are locked and people wait out side for them to open after they are already suppose to be open. If you are trying to get into the mall through them then those doors are locked even longer. When I asked for them to open them I got the look of «that’s not my job».

Well I have to tell you I have always had issues with Dillard’s customer service… and that has not changed with this location. I do have to say that at the very least the cashier’s are somewhat pleasant but trying to find any assistance here… FORGET ABOUT IT!!! So why 4 stars do you ask? Well the deals they have during the holiday season are tremendous… not to mention the quality of the clothing I purchase is fantastic. I am ALWAYS looking for a good deal and high quality products… and since I can find both here that warrants 4 stars since it is a department store. If they can do this all year around and improve the customer service I can easily give them 5 Stars. Eat, Drink, and be Merry my Friends!!!

I really love Dillard’s but was totally disappointed when my son opened a Christmas present that was worn had a hole in it and deodorant all over it. A boxed undergarment that I paid 60.00 for nonetheless. I never opened the box to lol at the actual product. Live and learn I guess but I was amazed that they obviously take back merchandise without even inspecting it.

Dillard’s is my favorite department store out there and while its not as big as the store at Scottsdale Fashion Square, this location actually seems to have a better selection of men’s clothing. Every time I come here I’m impressed with the choices I find and the service I receive.
Plus, like all Dillard’s, the prices are reasonable and the sales are excellent.
I highly recommend this location.

I shop here often the selection can be some what lacking in the men’s department. Beyond that this particular location continues to amazes me with there inability to remove security tags. I’ve been forced to drive back to the store twice in as many visits to have the security tags removed. PLUS the sales staff are all pushy and overbearing. After this last trip I’m returning everything I purchased, I’m tired of having to go back to the store just to have a tag removed considering how over my shoulder the staff was… Basically Dillard’s you suck…

Don’t usually go to Dillard’s but it was my mom’s birthday and she wanted some shoes… so…Dillard’s we went.
Seriously, some of the best sales I have ever experienced in my life. The place was super organized, everything labeled well and the employees were super helpful and nice and my mom is, well, a handful.
Super happy with the selection, sale, help and display.

I love Dillards, this location at PV Mall is smaller than the one I usually go to, but it does a decent job still putting out labels in their tiny Contemporary section, just in limited styles and quantities. The shoe department here, as previous reviewers have mentioned, is pretty awesome. This Dillards has a MAC makeup counter which is rad and today I noticed they have a «The Edge» beauty section. I was immediately attracted to the Too Faced brand displayed on the wall and noticed they also have Studio Gear, Murad, and some Philosophy products as well. This new addition is a big plus as I am always going between Ulta (which is across the street) and here for MAC products. Now I have the brands that I love all in one department store! Go Dillards! The children’s and men’s departments are rather large and of course they have a junior’s and women’s section.

Nice store, great sales, friendly service people. Not the most upscale of stores at this blockbuster mall, but vastly better prices.

I am a big fan of Dillard’s and its great sale. Twice a year they put most shoes at 65% off. It used to be 75% a few years back. Good all days. You can find amazing shoes at a bargain. I got a pair of Coach wedges I’ve been using like crazy lately. The dress section is also really nice. I found a few great dresses for party season. And the purses, ahh, they have a few good ones on the sale area. I am trying to curb my purse and shoe addiction, Dillard’s is not helping.

best shoe department in town, beautiful styles, be prepared to stay awhile

Being a large guy and 6’3″ makes it sometimes hard to find quality shirts and pants, but Dillard’s has a great Ralph Lauren section. Mind you, they don’t necessarily go on sale that often, but they have stock and make it very easy to shop there. Nice sales people who are helpful make it a plus, too!

Limited stock in the labels I was looking for, but great sale going on on the clearance racks — 70% off original prices. DNKY, R Lauren, Eileen Fisher, and more all there. Grace the salesperson was helpful and ready, willing and able to help.

Shoes, and purses, and make-​up — o my!
Your sales totally RAWK guys! I mean, seriously — 50−70% off (gotta catch it just right, people) and then, an extra 30% off that?! I feel like a wild thing, you make my heart sing.
OK, now today, the most I found was 40% off — B U T — then there’s MAC! Oooooooo, ya baby. All that glitters is NOT gold. (ok, it’s the small things…)
It was still fun to look at all the purses… And mark some for future reference. Hey, I am a patient person… I stop for red — tags, that is.

Dillards, you surprise me every time I step within your store.
I just never expect much out of this department store. I usually have such high expectations of Macy’s that I think Dillard’s could never possibly come near it. How wrong was I.
If you’re shoe shopping, you must come to Dillards. Screw Macy’s. And don’t even look twice at JC Penny’s or Sears. I don’t even know how they stay in business.
Seriously. Dillard’s has waaaay more shoes than Macy’s, and cuter ones. I don’t know when or how this happened, but I have personally been to both recently and can tell you firsthand that Macy’s pretty much sucked.
I will for sure hit Dillard’s up first now when I’m looking for a new pair of shoes. I learned my lesson the hard way.