Sears Auto Center

Apparently this place only uses their phone as a paperweight. I have called on four separate occasions and none of my phone calls have been answered. It just rings and hangs up. I’m not going to beg to do business with you Sears and at this point I’ll be taking my car to another location.

I have had a series of great experiences at this Sears location. I purchased a battery with the extended warranty 4 years ago (which is a fabulous option living in the sweltering desert heat) and they have not simply re-​charged, but fully replaced my battery as promised twice. I have also had SEVERAL tires repaired in the last few years and, at no time did they ever tell me that it was not repairable in order to sell me a replacement tire.
I actually drive out-​of-​my way to have service here because they have always been straight-​forward and honest with me. Sometimes the wait is longer during certain times of the day (first thing in the morning, lunch hour) than perhaps at other facilities, but if you know that going in, you’re not disappointed.

Do not go to this place! If you need a new battery like I did, it is overpriced and they try to sell you on a new alternator every time. Oh, and they didn’t properly clean my battery cables so I had to go to AutoZone (40^th & Thunderbird) and they cleaned them for me for free. AutoZone also checked my alternator and it was in perfect condition! Wish I would have just went there (Battery prices are about $ 100 cheaper, FML)!

I bought a carpet shampooer machine and within 5 – 6 months if broke 4 times. The store refused to give me a new machine. They said as long as it can be fixed I would not receive a replacement machine. I will never shop any Sears again.

Inexperienced and inept. They installed two a/​c compressors. When the second failed, another shop found parts installed backwards citing installation error. I am out over $ 2100. Six weeks later and endless phone calls to claims center known as Sedgewick CMS, I still have no refund.

Have been defaulting to Sears Automotive for their DieHard batteries like today when I visited the PV Mall location where Troy offered excellent automotive knowledge and Customer Service!
Although us customers can tend to be impatient and frustrated when we arrive, told Troy and team to keep up their wonderful service that makes our day go better and a Big Thanks from all of us!

I don’t understand all the bad reviews on Sears Auto Center. I’ve never had a bad experience.
Today in particular I was impressed and pleased. I stopped in around 4:00 for an oil change. They lifted my car up and saw my alignment was totally out of wack (I had a feeling by the way it was driving). They showed me the papers and proof and also suggested a coolant flush and brake job. At first I was thinking what everyone was thinking. Up selling.
They told me they would take the tires off and do the brake inspection for free (usually $ 15) and ended up coming back saying they were fine and I didn’t need them done. I really appreciated the honesty!
All in all they did the brake inspection for free and also the tire rotation for free. They discounted the coolant flush and alignment and did it all for WAY under what I expected. Everyone was super friendly and helpful.
I would give them 5 stars but they seemed a little understaffed and slow. The waiting area was really dirty which I spent a couple hours in. But if you have a long wait they are right across the street from PV mall, you can walk to shop or see a movie!
All in all Sears Auto Center will continue to get my business and I would recommend them to any of my friends or family.

Awful service. Called in to ask how much an oil change was and was told $ 21. Get there and am told that I have to use synthetic oil which will be $ 5 – 10 more. Well luckily I asked the total because it turned out to be $ 58… That’s a lot more than 5 – 10 more, so I asked and he said the lowest he could go was $ 44… That’s still way more, so I left. False advertising.

We took my wife’s car here for an oil change this past Monday. We were quickly greeted by the man working the counter, and he took down all the information that was needed for the oil change.
He made sure we didn’t need any other services and then took the keys. We were given an estimated 45 minute wait period, so during that time we went wandering around the mall. We came back 45 minutes later and as we were walking up they were pulling our car around.
They were done at exactly the time that was promised. All the staff we interacted with while we were there were friendly. It’s not the cheapest oil change in town, but they do have some of the better service I’ve experienced.
To help you find it, don’t look for it next to the Sears. It’s in its own separate building out by the road.

Went in for a simple tire repair (slow leak) since I bought the tires at Sears. Took them about three hours. I’d hate to see how long they take when it’s busy. They were very slow that day. They called me while doing the job and tried to up sale me. They told me I needed new shocks. Since I just had new premium shocks installed just a year ago I knew it was BS. When I questioned them about it they said it was the age of the truck and not because of any valid inspection. They also tried to get me to buy new tires saying the repair wouldn’t last since I had so many other patches. These guys are apathetic drones just following corporate instruction and basically give zero F#*Ks about you and your vehicle.

Worst customer service i have ever received. I stood at the counter for over 5 minutes before any acknowledged me and when they did they were not helpful at all!

Last week I went into the Sears, PV mall to shop for some «Early Christmas» gifts. I hate the crowds after Halloween. Anyway… when you walk into the store, it is obvious that they are «Setting Up» for Christmas, as I saw 5 sales people unloading stock. I went to the «Trim A Tree» department, and I saw 2 items I was interested in purchasing, and of course they were a) too high for me to reach, and 2) not priced. I was calling out for a sales person, for like 2 minutes, as I walked to a NOT nearby cashier. Low and behold… ALL the help on the sales floor is in one GIANT HEEP. The entire ½ of the floor where I was shopping had NOT ONE sales person. I went walking, and finally got a guy to help me. So he walks over, and basically was NO HELP AT ALL. He knew NOTHING about the stock, or where to find it, and he told me to wait there, and he would return. Some 10 minutes later, he STILL was among the MISSING. So I go walking BACK to where I found him, and he’s on the phone calling a Mgr. By then… I had lost interest in the entire thing, and I told him to forget it.
POINT… If you looking for GOOD customer service… Don’t go to Sear’s PV Mall.

This place was great! I went in there to get my Drive Time oil change (warranty), and I was in and out in a half an hour! Restored my faith in Sears Auto.

One of the best places to go for minor repairs and maintenance like an oil change and A/​C. However, their staffing is really sporadic — as in, 6 cars ahead of mine and only 1 mechanic one day, and then only 2 cars ahead of mine and 10 mechanics the next day, that sort of thing. So unpredictable, in fact, that you really should call before going. It is possible to get repairs done here same day if you bring in the vehicle on your way home from work after 4:30pm (they close at 7:00pm) but not as common as it should be.

To be fair, these guys ARE good at quite a few things. Pros: They called around all day looking for a part for my old vehicle I had at the time and were very courteous about everything. They did knock a good deal off the price for the services and labor for one of my visits. Cons: They are understaffed it seems, as a previous reviewer mentioned, and it definitely takes longer than they estimate for service… usually MUCH longer. I also went through a huge ordeal to get my power steering fixed, where they insisted they had to charge me to «test» adding more steering fluid and letting it run through the system entirely, when it was obvious where the leak was coming from and they could have just fixed it without doing that and charging me $ 40 for it. So I leave, the power steering is working great, smooth as all get-out…until about two weeks later. I paid to have it COMPLETELY FIXED and yet it’s leaking all over the place again. The worst part is, I went in just to get my battery cables replaced, which they charged me for, then I opened the hood and realized they hadn’t even done that, just the other $ 250 in work that I had racked up from bringing it in for a $ 10 cable change.

Well, had another car that needed a battery and after getting a call from, Dave, the manager apologizing for the mess up on the last visit, I told him that the next time we need a battery we’d give Sears another try… glad we did. They’re back to giving the same superior service that we’ve had from them the past 20 years. Very courteous and fast check-​in, battery install was done when promised and fast check-​out. Two thumbs up to Dave for getting this place back on track again.

I lived right next to Sears Auto in Glendale and found that not only was their service good but their prices beat everyone out. So since I just moved to Scottsdale and my AC is on the verge of going out and I decided to check Unilocal for finding a new «go to» for my Automotive needs. The one I decided on was Kelly Clark Automotive. I told them my AC situation and they said it would be a min of $ 60 just to check it out. Well called Sears (at the location Im reviewing) and they said it would be free to «eyeball it». I drove in this morning and they did a full diagnostic, discovered 2 O rings were leaking and it needed a charge. The discovery was FREE as promised. I dont know about you but that beats paying a minimum of $ 60 any day! I remain loyal to Sears Auto!