Fletcher’s Tire & Auto Service

Dropped off our car for their online oil change and tire rotation special of $ 14.95. They said they could fit us in on a Saturday. Car set there all day and they called 30 minutes before close and said they couldn’t do the oil change. We picked the car up and scheduled for the next Wednesday.
My wife dropped the car off on Wednesday and they said it would be a couple of hours. (really!?) The manager had quite the attitude and must not like their corporate pricing. When she came back to pick it up they said everything was done and charged her $ 17.95 (++ for misc. shop charges = $ 24.95) After she got home I looked at the receipt and they decided we didn’t need our tires rotated (but didn’t tell us). Sounds like that might have been too much work for them.
Yes, I went back and got my $ 3. You see, their customer service and attitude sucks — like they’re doing you a big favor by working you in and not doing the work and overcharging. And, I’d rather have a Chick-​fil-​a sandwich at the store next door.
Never again. BrakeMasters doesn’t have these issues.

Very nice people at the counter. You need to make an appointment so I recommend calling first.

Great customer service, however I was disappointed on the job done to my car. I came in for an oil change, belt replacement, and AC charge. When I got my car back they had done a tire rotation but I now had a low tire. The AC charge cost me $ 60 but it did not help the AC blow any cooler and caused my car to make a very unsettling rattling noise when idling. The belt must have been adjusted incorrectly because it started to squeal again 2 days after I got it back from being replaced. I called them and they told me to bring it back in so I did. I had to go to work so I let them know my boyfriend and his mother were going to pick it up. They didn’t give him any information as to what had to be refixed on the car. I would have definitely appreciated more communication from them and a more thorough job. I don’t usually have a negative experience at Fletchers but I don’t think I’ll be returning to this location.

Always great service here, and at a reasonable price. I’m a young woman with limited car knowledge walking into a service shop… In most other places, that would spell trouble; at Fletcher’s, on the other hand, I feel I can completely trust them. Staff are personable and willing to bring you into the garage to explain things about your vehicle. I go there regularly for oil changes, and Corey, always remembers me. Recently, when I went in for an oil change, they were running behind schedule and didn’t charge me. I can’t say enough good things about them. Your vehicle will be in good hands here!

Amazing guys! Always helpful with same day and next day problems. Always realistic with price, time frame, severity of the problem, and not trying to sell me a million and one things my new car doesn’t need. Excellent customer service by everyone, but especially Corey. Waiting is convenient with a nice waiting area, snack machines, and if it is going to be too long to sit, they are in a general location to do some shopping.
I will not go any where else after coming here. I was so lucky to find them! And they say the best rating is a referral, well I have done that with everyone I know who needs a new mechanic and even if they don’t.
Thanks guys!

My tire blew out super badly it was shredded, impossible to drive even a short distance. I was on cactus road by PV mall when it happened so I walked over to fletcher’s to see how much it would be for my car to be towed to them. They could of called a towing company and charged me for their service in taking out my old tire and putting a my spare on, but they didn’t. Instead one of the men drove me, in his own car to where my car was parked. He got out, and taught me how to change my tire. He spent time from his own work day to help me out. They didn’t charge me anything! I obviously gave him a tip for his help though. I will remember that random act of kindness from this company for a long time, I would recommend them to anyone in need.

Cory. For real. I’ve never met a more honest business man in my life. He’s so friendly and he explains things to me and I never felt rushed. My car was done so fast! We had warranties with Discount Tire but we don’t even care. We will always come back here as long as Cory is there. Honest and mechanic are generally terms that do not go well together LOL but they do here! NO one should hesitate to bring their beloved cars here because they will be so well cared for!

Excellent service. Staff is friendly, but not over the top like they’re trying to sell you anything. Speaking of selling, they are a soft sell — they give you suggestions of things needed along with a realistic timeframe for budgeting.
I used a Groupon for my oil change, and the staff still treated me like I am really a valued customer. I find it common for places to see/​hear you have a groupon, and their level of service goes down, but that did not seem to be the case here.
I’m glad to have discovered this location because of their team.

It’s okay. The guy was friendly and informative. I ended up spend a bit more money, but I gave it the benefit of the doubt… spent (slightly) over the budget of going here after the Groupon’s deal. The place needs to update their customer-​waiting area (it was a mess! Trash bins were full, flies, and magazines are like 2 years old… shaking my head). I ended left the place and went to PV Mall to hang out and wait for my vehicle to get work done. Returning to this place? Probably not.

My husband and I have been going to this location for a couple years now. Cory has always gone above and beyond for us! Whenever I call, he tries to get us right in. He is fair, honest, and quick! We have moved and there are several other Fletcher’s locations closer to our new house; however, we trust Cory to get the job done. His customer service is amazing, and I recommend this place to everyone. We will continue to go to this location!

On Christmas Eve, my son’s car broke down in the Michaels parking lot adjacent to Fletcher’s Tire and Auto Service! My son was in a panic when he called, and asked me what to do. Although I had never used Fletcher’s before, I remembered they were in the lot, and told my son to walk over and ask for help. To add to this, my son has Aspergers and has a difficult time talking to strangers. J.R. went out to the car with my son and ran a quick diagnostic even though it was close to closing time. The car could not be started, so Larry and Cory told my son to leave it in the lot, and if he came back on Friday after Christmas, they would not only find out what was wrong, but they would extend a 50% discount on the diagnostic. On Friday, we returned, and not only was the repair quick (a starter relay was needed), but the price was awesome! Larry, Cory and J.R. made what could have been a horrible holiday memory into a great automotive service experience. They were fair, honest, and very friendly… and made my son feel very at ease. I give them a big A+ and will be bringing my other cars to them when I need repairs. Thanks, guys!

A few days ago, my check engine light came on right after I got gas. It had never come on before and my car is only 3 years old (Kia Forte), so I was puzzled as the car was running fine. Called Larry at Fletchers and he said to come on over and that it might be the gas cap seal. When I got there, Cory came out to the parking lot and ran a simple diagnostic for error codes. He found nothing wrong and cleared the car, but said to keep an eye on it. The check engine light went out and was fine for about four days.
Got in the car this morning after we went out for breakfast (Saturday) and my check engine light went on again, car running fine still. I called Larry and he said he was slammed, but to come in anyway. He was concerned since it happened twice in one week. Got there at about 9:30, knowing they’re only open until noon on Saturdays… fingers crossed they could do something, or I’d have to come back on Monday.
Well, Cory was his usual attentive self and they were indeed very busy. But within an hour, he ran a diagnostic and got a pretty vague error code. But, he said they suspected the battery. That sounded logical to me as the battery was three years old and I’ve NEVER had a battery last longer than that in the desert. Sure enough, that was it! Apparently, the Kia was having problems getting the right amount of juice to the computer, and that set off the check engine light. The first car I’ve ever had that gave me time to get a new battery before it just died. Nice.
They somehow ordered the battery (AC Delco Pro) from another shop and had it there within 40 minutes. They checked out the entire car and all its systems to make sure all was well.
So, we arrived with no appointment on a Saturday at 9:30 and were DONE in under two hours. (There is a very clean Chic Fil A right there where you can wait).
Once again, the guys at Fletcher’s on Cactus, Larry, Cory, and JR, came through for us. If I ever move out of AZ, I’m taking them with me!

I went to see if they could do a brake check at 425pm on Monday and was told they didn’t have time and that I would have to come back. Even if they did it and I needed them they couldn’t do it now (which I could have understood). But to not even be able to check them when you don’t close for another hour is ridiculous. You lost a customer who went somewhere else and spent $$.

About as good an experience as car repair can be. Clean and comfortable waiting space (with free WiFi!) and straightforward, honest price on a window repair.

The team there really takes the time to fix things right the first time.
This is not «quick» repair place, give them the time they need to repair it right the first time… So many impatient people reviews here

Zero stars. They will scam you for every dollar they can. Groupon is useless if they charge 3x as much as else where for a brake job! Beware amd do your research.

Came in for $ 250 worth of work and an inspection. Came in the check engine light on and left with it still on. It was over looked they said sorry. And now I’m right back here looking at spending more money. I’d rather they didn’t rush and get the work done right!

I believe that finding a great mechanic with quality customer service these days is like finding a needle in a haystack. Driving to Phoenix from CA my check engine light came on somewhere out in no-​mans land. So scary, yet I somehow managed to make it the rest of the way there and just days before Christmas, when I needed my car the most, I had to leave it to be fixed. Because it was a diesel, my options were limited. I chose Fletchers because I’ve done business with them for years and my father for years before me. Cory, the manager, is one of the most honest people I’ve come across in the business. He has high integrity and will do what is right for his customer. That is such a rare and valued quality and I’m sure his principles trickle down to the rest of his staff. I so very much appreciate the customer service at this Fletcher’s location.
I brought my car in early on a Saturday morning and was told they’d have to order the needed part and that I would get it back by end of day Tuesday, Christmas eve. I was so bummed not to have the car over the holidays. And much to my surprise, they not only fixed what was needed for a fair price, but finished it a day early. NOW that is something to write home about, under promise and over deliver. I left a very happy customer indeed.
And a special note for all you friggin’ cheapos out there giving bad ratings because you didn’t get through on the phone on an off day or complaining about your damn Groupon coupons — wake up and get a life. We all work hard for a living. Even companies like Fletchers have to earn money to pay their bills and their workers! Buying a coupon doesn’t entitle you to to have a business drop everything for your oil change. Put it in perspective people — put yourself in their shoes and think how you’d feel if you were the shop accepting all the coupons, doing great work for a fair price and having dirtbags like you complain about it!

Glad to be another good review. More business coming their way as they were friendly, offered solid service recommendations and didn’t push the up sell. Was very easy to use my Groupon. Make sure you read the ‘fine print’ since Groupon and the location let you know of 4×4 and other up charges ahead of time.
Great Groupon got me oil change tire balance/​rotation and a complete single axle brake job for $ 69. Upcharges brought about $ 75 more out of pocket, but you’d pay more than that $ 144 just for the brakes alone.
Long and short of it is, this place is the real deal.

Just wanted to let you all know that CORY is back… wohooooo…I didn’t mention him by name when I wrote my original review. He had left for awhile to go and manage another location and the service level went down just a notch… I still continued to let the other guys do work on my trucks because they are very good at what they do. However with Cory back there is a just a whole new confident feeling that once you leave your car… truck…SUV…motorcycle…etc…you know it will be properly taken care of. So if your in need of ANY repairs… Cory is the guy to see. Eat, Drink, and be Merry my Friends!!!