Firestone Complete Auto Care

I brought my car into this place to get an oil change and had my right rear turn signal fixed as well. After paying, I tried to leave and my car wouldn’t start. I took my keys back inside and mentioned that it wouldn’t start. I waited for 20 minutes. They came back and said that my battery was dead because they left the lights on. They also said that there was nothing wrong with my battery and that I just need to drive around to charge the battery back up. No apology about the battery or the fact that I couldn’t go directly home to my apt a quarter mile away. Instead I had to waste my gas driving around charging the battery. My husband was sitting in his car in the parking lot and sent me a text saying that one of the mechanics was having difficulty closing my trunk and started bending it and slamming it shut. Insert key, unlock trunk, and pull open is all that had to be done to use my trunk. When I was leaving my husband and I looked at the trunk and realized it wasn’t even lining up with the NOW busted latch (it’s torn apart and won’t match at all). I tried to speak to a mechanic about it and was told that their was already damage and it took two guys to PRY/​PULL open my trunk because the trunk release button in my car wasn’t working (that button hadn’t worked since I bought the car but I figured as a mechanic you would know to stick the key in the trunk key hole to unlock the trunk). I never got a call to say «hey your trunk isn’t opening» they instead just popped the lock. When I asked him if he could do anything to fix it, he responded with «I can close it for you». He was very rude and unsympathetic. I was so upset I just left and I will undoubtedly have to go to a dealership to have it replaced out of pocket.

Made an appointment to have their diagnostician look at my jeep. They explained to me that there would be a charge for his time which could not be applied to any service work. Ok, I understand that. The technician said that the engine code was showing a misfire in cylinder 6. Said my jeep was too new to either have plugs or coils be responsible and said it was most likely a valve problem. Said I should go to the dealer because that is part of the drive train and should be covered under warranty. Went to the dealer and showed them my paperwork. Bottom line… Firestone did NOT charge me and I had $ 2200 worth of warranty work done, no charge. That is not the first time Firestone has not charged me for something and shown that kind of integrity and honesty. I highly recommend this facility!

I have taken my car here a few times now and have been pretty unhappy with the service. The first time I took it in for an oil change and everything was good. The second time I took it in to get my tires rotated and I came home to see that my hub cap had fallen off. Luckily it fell off in the parking lot at Firestone so I was able to get it back. The next time I came back to get my AC fixed. I had them run all of the tests to see what was wrong. They said it was «possibly» the compressor, but they weren’t sure. They said I for sure needed the freon evacuated. They did that and had me come pick up my car and said the AC was fixed ($ 300 later). I drove off and the AC did NOT work! I brought it back and they looked at it again and said it was the compressor which would be another $ 600 to fix. I don’t understand why they would send me away saying it was fixed! There goes $ 300 down the drain!

Once again, the guys here take very good care of me and my truck. The prices are competitive but the service stands out.

Words that describe this shop: dishonest, unethical, incompetent, unfriendly, irresponsible. If your comfortable with taking your much needed transportation and putting into the hands of folks barely capable of spinning marketing signs on the roadside, otherwise try elsewhere for your automotive needs…

Over price, dishonest, fixed things that don’t need to be fixed. Same old Firestone quality across the country.

Ive been going to this location for past two yrs. Staff is always helpful and goes above and beyond to help out.

If I could give them NO STARS I would. I’ve been going to this location for years but lately the alignment bay has no regard for your vehicle what so ever. They get it in and out fast but at what cost. Recently I took my jeep in to get the steering wheel corrected. They fixed the steering wheel but just twisted up the boots on both sides of the rack and pinion witch now both need to be replaced. I would not recommend them at all. Sloppy work.

Joey was so helpful, honest, and friendly! We’ll definitely be returning:) fast and efficient service as well

Great service! Got me in and fixed my flat on a Sunday afternoon and got me back on the road again. Courteous staff and very efficient. They treated all the other waiting customers very well too.

Gees after reading some of the negative reviews I am worried about bringing my vehicle in but hopefully my next service with them isn’t a night mare like some of these customers have experienced. So far I never had any issues with this Firestone location in the past. The only problem I had was after they serviced my vehicle and did the 3000 mile service I go up to pay for the service so that I can leave and one of the service guys at the desk tells me «oh and by they way once you meet 50,000 miles you have to have a transmission fluid service done» now mind you guys at the time I brought the vehicle in for the 3000 mile service my vehicle had over 50,000 miles on it so it was so frustrating that I was told this while I am checking out so it was too late for me to ask the service guy to do the transmission fluid service after the vehicle was wrapped up and done and parked out front for me to get on my way so it was a bit inconvenient. But overall I never had any issues and hope that those who did have a bad experience get taken care of.

I have been going to this Firestone location for more than a decade for service work.
Over the years the management team and technicians (too complex these days to call them mechanics) overall have done a great job for my family’s cars.
I am never sold something I don’t need.
The items I asked to be fixed are addressed during the first visit. No return visits for the same issue.
They honor competitor’s coupons.
Invariably the staff is courteous, pleasant and timely with their service.

All they did was try to up sell me.

Picture this, New Years Eve, driving down Bell Road and bam, you run over something and your tire goes flat. So you proceed to pull over, beg someone to help you put on the donut so that you an go to the nearest Firestone to get it fixed. You walk in and they are busier then heck on this NYE. However the friendly guy behind the counter says no problem, we will get you all squared away in about an hour or so. is that ok? Oh and it is only going to cost you $ 47 as you had warranty on your tire. Hmm HELL YES that is just fine. They were friendly, helpful, and they let me know about a few more issues that I may want to check on at my next oil change, but I was in and out before they closed at 5pm. Thank you again for squeezing me in and taking good care of me.

I have been taking my cars here for a while now and am always impressed with the service we get here. Joey is amazing and always puts the customer first. This team goes over and beyond. If anything happens to go wrong it is fixed with no problems. I respect a place that has integrity, and this location certainly does!

Great service on my old «man van» today. In and out and running great!

The service is fast and friendly. They always tell you exactly what is wrong or needs to be repaired and they also give you advance notice on things that may need to be checked on in the coming months. I feel they are fairly priced and honest about the work that they do.

Every time I bring my car in, everyone is so professional and courteous. They have competitive prices and they know customer service– even the young techs!
And they educated me on how to take better care of my tires so they’d last longer. They’ll also check the air pressure at no charge. Love them.

My car wouldn’t start. normally we have some great mechanics in the area, but since it’s the holiday season, we were in a bind. Everyone seems to be closed for vacation.
Firestone is literally up the street; we had the car towed there, and the opening hours were definitely a huge plus. 7 am is perfect if you need to drop off your car before work.
The prices, in my opinion, are inflated, as are most of these chain auto places-​and they always suggest a million other things that your car should get, but that you don’t necessarily need.
They were there for me in a pinch and I am grateful! We had only the necessary repairs done, without being pushed for anything further.
As another reviewer posted, the promised times are way off. It took quite a few calls and an entire day to finally get my car done.
I’ve had tires and oil changes done here too, and they are always courteous.
If you need to wait while your car is worked on, they have a little seating area, with free coffee and a small tv set;more than adequate.

Great customer service is hard to come by, and yesterday I encountered one of the best customer service experiences I have had in an automotive store. Most times, the guy behind counter is there «just for the job» and «just trying to get my money» but not this time. My experience was professional courteous, and ultimately he was genuinely concerned for the value of the money I was spending. You have a great asset in Vince Miller, managers like him are like a needle in a haystack.
Thank you and I will continue to send my friends and family to see him.