H&R Block

I would give H&R Block 10 stars! Especially Janet :) they are available year round, fast efficient and so friendly! Thanks for another great return

This is my first Unilocal review and am unfortunately doing it because I want to steer people far, far from this business. I just left this h&r block after experiencing the worst customer service, unprofessional ism, and rudest confrontation I have ever experienced in my life as a customer. What started as a very unfortunate situation was just worsend by the staff there, including the store manger John Broad. I had my taxes done by a rep there who quoted me a rate, which I paid, but then said I could pick up the rest of my paperwork the following day (an amendment to last years return). I had been there for the second time for 2 hours and 45 minutes as she completed my return so I appreciated that I could leave (after paying $ 400) and return to pick up my final portion. I called everyday after that to find out if it was ready to be picked up and almost a week later I got the awful news she had passed away. I understood these workers had lost a co-​worker and the completion of my taxes would take a little longer than I expected. After offering to go elsewhere I was booked to pick up the amendment today, a week after originally planned. They tried to charge me an additional $ 100 for this portion when my tax rep had told me it was included in the amount I paid at my appointment and I could just pick up the paperwork. I informed them of this and they looked up the information from my bill and said she didn’t make note of this. I reinforced that I had already paid and she said I wouldn’t owe anything more. 2 employees (including the store owner) proceeded to yell at me that she would never say this, that they have worked with her before and this would never happen, and they couldn’t believe I would take advantage of a situation like this. I was appalled by these accusations and their clear disinterest in any sort of customer service or for standing by the verbal agreement between me and one of their employees. This was an attack on my character and went way beyond any tax return discussion. I am an honest, hard working customer that deserves to be treated a whole lot better. Needless to say, after 3 weeks of working with them I refused to pay the $ 100 and left without my paperwork in tears. I found this office came far from delivering on their satisfaction guarantee and I hope to have it somewhat rectified at the regional level. I would never step foot in this place of business again. Zero stars.