Just Air, LLC is trustworthy, experienced, and on time. I had an issue with my AC, and I called Just Air. A nice guy by the name of James M. answered my call, and helped me make an appointment. It was 108* today, so having someone nearby is helpful. My situation was VERY lucky as he was nearby and could assist me and my fiancé. He was at our house in ~10 mins. Again, this is situational, as I called at the right time, and he had some time to meet us. When James arrived, he had a card in hand(as this was his first visit to our house). He introduced himself, was extremely professional, wore shoe protectors in the house, listened intently to our issue, took an assessment, and took our systems symptoms into consideration. He found the issue quickly, and was honest with us. No beating around the bush, and had our issue resolved in a very timely manner. Better than the bigger names in town as Just Air does not have to up-sell or meet quotas. Just Air is a honest company, and WILL be calling them from here on out. I would recommend to family members and friends.
Michael D.
Rating des Ortes: 5 Phoenix, AZ
I gauge a company many ways, but rarely get the opportunity to see how a company responds to an error. I cannot speak highly enough of the honesty and integrity I encountered using Just Air. First, my air stopped blowing on a Sunday — wife and kid and pets were facing a 100 °F day, and my regular company doesn’t do service on Sundays. I got a very fast response from Just Air and was lucky to have the closest tech live only a couple of blocks away(who was prompt, polite and helpful)! This made it easy for him to come and go from the house as the diagnosis proceeded. Turns out my interior coil was completely frozen — a block of ice — which sounds good when it’s hot, but not when it blocks your nice frozen air from getting in to the house. After a few hours of thawing, they were finally able to see the problem and got me cleaned up, diagnosed with a likely leak and added refrigerant to address it — and we were left feeling cooler, if not thrilled about a possible expensive leak. My regular company offered me a courtesy call to come out and check for no charge, and who turns that down? In the few days between, it also climbed up to 115 °F and the air was really struggling — the differential had fallen to 10 °F and that doesn’t cut it at that temp. After checking it, my other company confirmed Just Air did good work, and could also see how they thought extra refrigerant could be called for, but with some additional time, troubleshooting and the extra high outside temps which gave them more data — that extra was actually making it harder on the compressor. They drained the extra back out, and back to a 21 °F delta — ah, cold air. I probably should have called Just Air to come back and fix it at that point — but I already had people on the roof — so I just informed them of the subsequent work and action — but did not contest their bill and planned on paying it in full. This was when they went the extra mile — with proof of the removal of the refrigerant — they only charged me for the work they should’ve done! Without me asking for it! Providing good service is the cornerstone of a business, but taking responsibility and making things right when you make a mistake — that’s when you see the true character of a person or business. Kudos to everyone I’ve interacted with at Just Air, I’m sure I’ll be using you again.
Carol C.
Rating des Ortes: 5 Scottsdale, AZ
After 3 years of working with the company that installed my unit,(dripping, noise every monsoon season, blew my thermostat, blew my fuses) I contacted Just Air LLC. The office was courteous, efficient and had a master technician to my home in 18 hours. Not only did James fix the problem but he is also a licensed electrician and got to the bottom of the problem in 1 hours versus 3 years with the installer. Would highly recommend this company — first class all around!
Andy L.
Rating des Ortes: 5 Phoenix, AZ
A/C stopped working around 5PM. Panic mode. Called Just Air and was able to get James out within an hour to take a look. I received a no-BS diagnosis and repair for an extremely reasonable price and the house was cool again within an hour. I fully trust him to overhaul my system when the time comes. I really appreciate the huge relief you gave us last night. It was much needed.