Masterscapes

Masterscapes has just completed our backyard project. Mike was our designer/​sales person. He is a good landscape artist. Things seemed to click when – instead of having him design within the constraints of our budget – I asked him to design an ideal image of our back yard that we could pick and choose elements from. The workers were professional and fast and skilled. We love our new back yard. They even planted for us a potted plant we had for no extra charge. Definitely not the cheapest outfit. All-​in-​all, good work. A few «gripes» if you can call them that:
1. Probably more my fault, but I wish we could have explored other types of grasses before jumping straight to Bermuda.
2. We had four trees planted – all of the same type. My wife beforehand had requested alternating types (total of two types) along the yard.
3. For $ 250 apiece, the tree heights were pretty underwhelming.
4. We were quoted a price just under $ 6,000 for the whole project. It ended up being $ 6,343 with a $ 588 «Enviro Fee» and an unforeseen timer box replacement for $ 175 (they initially quoted me $ 300 but we agreed on the lower price after talking with them). But, «enviro fee»? What the heck?
5. We’re still kind of foggy on the warranty. But we feel confident they’ll stand by their work/​results just through our interactions with them.
6. I wish we could have seen Mike more throughout the project, but I get we weren’t the only work site he had responsibility over.
The cement work/​curbing work, irrigation work were very solid. Again, we are happy with how the yard looks now. The patio extension slopes away from the house properly. Mike took the time to walk the neighborhood with me before the project (to see what kind of tree types there were). And Mike came for a final walk through to answer whatever questions we had – which I thought was a really good gesture for project closure. We will probably use them again for future phases.
Overall Grade: A–
Thanks Mike and Masterscapes

We could not be happier with the work done by Troy & team. We contacted Masterscapes on referral from a friend to do some turf and rock work in the back yard. While our project was certainly not large or high priority, we never felt like they were setting us aside for large projects. The quote was reasonable, and the work was started & completed on schedule without issue. We hardly even knew they were there! We will definitely be going to this group for all our landscaping projects in the future!

We will be short and to the point. If we could do this all over again, we would select another landscape company. While the synthetic grass looks good, there were many other things that we had problems with. Mainly, getting tree’s replaced after they died for 3^rd time. After months of frustration calling, sending photo’s, waiting for call backs, they FINALLY replaced 3 small palms (2^nd time around). We were advised that they will not replace these again. The warranty policy was «thought up» along the way. These tree’s are so inexpensive and we had to «wait» until the crew was on «our side of town».
We also had our existing palms replanted to a different area of the yard. The «Arborist» said they would do that but they would probably die and not be covered under warranty. The transplanted palms are doing super on the palms they replaced died. Go figure!
Here are a few thought to share IF you decide to go with this company:
— Know what you want to plant and where before the initial visit– don’t let them them make your mind for you — it’s a personal choice — not the choice of the «Arborist». If you want advice — you will be sure to get it.
— Our $ 9,500 job seemed like small beans to this company — we felt that during the entire project.
— Pass on letting them do the professional light installation. We knew more about our options then they did — this was $ 1200 of the cost, and we did all the research.
Bottom line — not a good overall experience. The crews that actually did the work were good — I don’t want to leave them out.
We did get several estimates, they were all pretty close — keep this in mind if you are making any final decisions. Customer service and attitude all all important parts of an estimate to us. I wish we could say we rated highly on all 3 — but we can’t.

Mike came out to give me a quote. We go to the area I wanted the synthetic grass installed. Mike proceeded to walk off the square footage by walking heel to toe (no measuring tape). He gave me a price and I asked to see samples of the grass. Mike said he didn’t have any samples.
So he was about $ 700 hire than my other bids and I couldn’t even see the product I would be purchasing.
Mike said cheapest isn’t always best. I totally agree, but most expensive isn’t always best either.

Very disappointed in their work and professionalism. Hired them to put in a flagstone patio, sprinklers, lawn, and plants to produce an «English Garden» affect in an 800sf fenced-​in area of our yard. The patio that was installed slopes toward the house (against code), so any water from sprinklers, rain or hose pools directly in front of the patio door. Large puddles have to be jumped over to get in and out of the house, the dog has to walk through puddles when going in and out. Extremely annoying and damaging to the house. Old sprinkler line to the rest of the yard was broken during the landscaping process and not repaired. New sprinkler line has recessed heads which do not rise above the grass and therefore do not sprinkle, but pool water around the heads. Several ivy plants and lilies were planted in areas that receive direct sun, and promptly died as soon as the weather got hot. I provided a few other varieties of plants which are growing nicely, but the majority of their plants have died. The guys in charge of the project were very agreeable and nice, but the completed job was very unprofessional and over-​priced. When the issues were brought to their attention, they indicated they would take care of them, but they did not. I would not use them again, nor would I recommend them to anyone.