SafePro Auto Glass

I had a great experience with SafePro Auto! Paul was a pleasure to work with on the phone and was thorough with what I should expect at my appointment. He made sure to answer all of the questions I asked and was very knowledgeable about his work! Adam was the technician who came to replace my windshield and did a terrific job. He was within the appointment time frame and did his job efficiently. He also was thorough with his work and made sure to answer any of my questions. This is the company I will go to in the future when needed. Thank you for all of your help and such great service! I appreciate it!

I am a customer service snob and very particular about my vehicles. This is the BEST experience I have ever had with a windshield replacement, excellent customer service from setting the appointment, to the day before call, the men who showed up to replace the windshield were fast and professional and the exact windshield the car came from the factory with (no cheap generic crap). Thanks Safe Pro, it is nice to see that great customer service is still alive!

Paul, the rep I initially spoke with, was very helpful and friendly. I was extremely pleased with the cost of the windshield replacement since I didn’t have glass coverage through my auto insurance. I had called a couple of other companies first but they were able to beat their price and get the windshield replaced quickly and conveniently. On top of all that, they provide free chip repairs and guarantee their work. Thank you for providing high quality customer service!

No complaints! Excellent service. Quick and easy process. Free lifetime chip repair is a great plus.

As happens all the time driving in Phoenix, we had a rock hit our windshield and crack it right in the sightline of the driver. We needed to get it replaced quickly, so I signed up online for an appointment with SafePro. They were so fast, so professional, and at the end of everything sent us a little rebate. Couldn’t be happier with their service! In fact, this morning I had another rock hit me (gotta love the Phoenix freeways) and I called them right away. I know it will be as easy as the first time, and am happy to give them my business.

I really wanted and hoped to be able to leave a 5 star review… the great reviews are the reason I chose SafePro over their competitors. My experience with them started off great! I requested a quote on Unilocal and Paul replied back and within the hour he arranged for an appointment for a windshield replacement the following Monday. He quoted me and excellent price that I couldn’t beat and emailed me a copy of the warrant. Paul left me with high hopes! On Monday, the service technician called to notify me he’d be on his way and arrived within the scheduled timeframe. That was great. However when he arrived, the work truck was old and beat up and there was no business logo which made me a little skeptical/nervous…but ok not a huge deal. I met the technician downstairs, unlocked my vehicle and went back inside. He was pleasant and the job was completed within 45mins. I call SafePro to make my payment over the phone and asked for a receipt to be emailed to me. I check my email & Bobby had emailed me the wrong invoice with identifying information about the customer. I called back and he emailed me the correct receipt, however this made me uneasy as I felt my personal information might not be safe. Ok, so next morning before work I check the windshield, it looks great! I start feeling better. I then get in my car to drive to work only to notice pieces of what I thought was trim/​sealant from previous windshield on my front seat and floor! On top of that, the technician left obvious grease/​dirty fingerprints on the interior of my door which is beige. I keep my car in pristine condition and I was very upset by this. Driving to work, I notice pieces of my windshield wiper are blowing around and once parked I check it to realize it has been broken. I am extremely upset and disappointed by this experience with SafePro. Now I am going to have to buy new windshield wipers and pay to get my door cleaned. I really expected much more based off the reviews. (I have attached a photo of the grease marks left on my door).

A year ago I flew down to Phoenix to pick up a car from auction with plans to drive it back to Salt Lake City. I successfully picked up the car, was driving it to the DMV in Phoenix for inspection and the hood flew up shattering my windshield. I called every company I could find and none would take my request as it was after hours and such short notice. I then got a call back from a manager at SafePro saying he could have two of his guys replace my windshield that night. Not only did they come out to help me after they had already been home with their families, they did it with a smile. We talked cars while they replaced the windshield and then I went on my way back home, later receiving a call from that same manager asking if everything went okay.
As a business owner myself, that is amazing service. It is hard to find a company that maintains 5 stars for every customer on Unilocal,especially when you have as many reviews as SafePro does. That is exactly why I came back to write a Unilocal review all but a year after this experience.
This company went above and beyond to give me great customer service and if I ever need another windshield in Arizona, they are the ones I will call.

After a marginal review I was contacted by the owner. He sincerely wants to take care of his customers. After listening to my concerns I received an apology and a thank you for bringing the problem to his attention. Also a direct contact # for future contact.
I usually don’t do this but I am impressed with the concern for his business reputation and WILL use them in the future.

Well, I have to say I’m very impressed. A representative from SafePro contacted me and was so kind and apologetic. They sent someone out to detail my car. My car is spotless and looks amazing! I have never had such a positive experience with a company. They’ve earned a loyal customer and I’m happy to recommend them to anyone needing windshield repair.

Needed a windshield replacement through my insurance company and I was sick of using the standard safelite and dealing with their corporate BS.
Safepro was very easy to schedule with and their installer was right on time (mobile install).
Will use them again when I need any future replacements.

Very good phone service when placing request for service. Nice guys, on time service. The window is rattling so I may have to call them back, but I’m sure they will handle it very well if it does need to be adjusted.

I just had 2 windshields replaced by Safepro. First time using them.
1) Honda CR-​V. Fast and friendly service.
2) Audi A7. They put the wrong window in. The day/​night sensor wouldn’t work after replacement. I called a few days after the install, told them the problem. They said they will get back with me. A few hours later I received a call back. Indeed the wrong windshield was installed. They came out removed the wrong one and put in the right all us great now. My point is, errors happen. Audi has several windshields for the same car with very minor differences. I ordered my car from Germany so the info is not translating through by vin number. Thank you Safepro for a great job. You have my future business.

They were professional, kind, prompt and shared a rebate check that they got for ordering the glass even though my insurance covered it.
Then my glass chipped a week later and I had the same great service again!
Local company and super positive experience.

Just had a windshield replaced and would definitely recommend Safe Pro. I chose them because they received an A+ rating on the BBB and had many good reviews on Unilocal!The customer service rep wanted my credit card before the installation. I did not agree with paying for something before I received the product. I was informed they could take a $ 20.00 deposit and pay the balance after the install! I was thankful for this compromise and will be using this company again!

Amazing customer service which is tough to find these days. The attendants on the phone were so helpful. They called the insurance company for me and worked out the details with the insurance company and with the Lexus dealer who had to order the parts. They called me daily with updates.
The installer was very professional and courteous.
They even gave me some money for my business!
I highly recommend them and will be going back if I ever need a new windshield.

I’ve used this company 3 times now, I can’t lie and say I haven’t had any issues, however!!! They have the best customer service in the Auto Glass Industry. They came out today and installed my windshield with a tint strip. Everything is 110% perfect.
Long story short, I’ve had a windshield that I had problems with and upon calling Rex, he fixed everything and then some. The Manager Jessie is the one that did the actual install and he made sure that everything was to my liking. I am a very very picky person and they met my expectation. I will continue to use this company and will most definitely refer any and all of my friends and family to Safepro! I just wanted to thank all of you at Safepro again. Thanks Again, and Best of Wishes! I look forward to my next install because I know it will be the best!

I needed to get my windows tinted, and decided to go with SafePro.
They were scheduling out further than I would have liked, although I was having problems finding a mobile service that was the same price, or cheaper, and could do it sooner.
The results are amazing. The tech was on time, gave me a courtesy call when he was on the way, and did an amazing job. I feel more prepared for the upcoming summer months now.
Thank you.

Exceptional customer service! One quick friendly phone call with Annie and I was scheduled for the service the following day! Very easy! Do appreciate that they are a local company as well. The techs did an awesome job replacing my windshield also. Thank you for the great service!

I had my first windshield installed on 1÷14÷16. Within 2mins of the technicians leaving my house I noticed a scratch in the new windshield. I immediately called back, the technicians were still driving down my street when SafePro customer service told me they were already on their next customer. (Not really they had just turned off my street). I was put on hold and then when SafePro came back on the line that the technicians would be back to my house at 2pm. By 3:30pm I hadn’t heard back from anyone, when I called I was told that the technicians were done for the day. The only thing to do was to reschedule for another reinstall, second install on 1÷21÷16 was good experience.
I would still recommend SafePro as all other dealings with the company has been good. Everyone was very nice to deal with, very polite and helpful

Great service! I checked out Unilocal and called a few places to get quotes, and this was the cheapest (cash, not using insurance). Paul, the rep on the phone was professional and reminded me that they are a local company and are a BBB accredited business. He sent me an email with the warranty and I was able to get an appointment very quickly. They were scheduled to come 8 – 12 this morning and called me only a few minutes before they arrived, which was 10:30am. I would’ve appreciated more advanced notice, but I was home anyways. It took them 30 minutes to complete the windshield installation and we watched them as they did it, it’s pretty fascinating. Gabe and Fernando did a good job and were friendly but professional. Instructions were clear: keep tape on for 24 hours, no machine car wash for 2 days, and can drive it after an hour. FYI: gotta pay before, I did it over the phone with a credit card. Unless you decide to pay cash/​check, maybe they let you pay in person.

Day 1. Customer service (Annie) did not call me back to inform me if they could get my windshield and schedule appointment.
Day 2. I called in and was told my representative (Annie) would call me back when she got in… received no call, I called back and set a tentative appointment with the promise of getting a confirmation call by end of day… received no call, so I called back to confirm minutes before business closed and confirmed they would show up between 10:00 — 2:00 next day.
Day 3. 2:00 no service provider showed up or called. I called customer service to cancel doing business with them… they called back and said he was running 20 minutes late and sorry he didn’t call… I again told them I cancelled with them… received voicemail saying service provider transposed my cell #.

Easy to schedule, professional, good work

fast, professional and courteous service. Maxwell had the USAA on the phone and the claim filed within minutes.

Very friendly, very prompt, and very knowledgeable. A perfect experience for a first time customer. Will definitely recommend SafePro to friends and families.

They did everything they said they would do. Came out the same day, best price in town. I would not consider anyone else the next time I need glass replacement.

This is my first time using SafePro, and so far I am highly satisfied with the service! I spoke with Jose on the phone today and not only was he very helpful with my situation, he was also extremely friendly and personable! And he got me an appointment the next day, which is so helpful considering how bad the damage to my windshield is! Wonderful attributes for someone in this service industry! :)

I was happy with the efficiency of the service, the good initial phone call which was polite and helpful, and how quickly I could get my windows replaced since I use my car for work. I’d recommend :)

A+, fast completed the next morning at my place of work. The $ 100 back was a nice touch as well. Thank you for the new windshield.

These guys are great to work with. I was in Phoenix on vacation and needed my windshield replaced so I searched Google and Unilocal.I talked with a few different companies and after talking with Taylor at SafePro I decided to go with them. Taylor was very friendly and knowledgable; the next day Alex showed up to do the work and I couldn’t have asked for any better service. Fast, friendly, professional, thorough and all around great.

Repeat customer. They always do a great job. Highly recommend. Great customer service and they came to my house the next day.

This was the fastest i have ever had a windshield replaced. They were both very friendly and courteous. I would definately use for any of my vehicles and reccomend to friends and family.

They were fast and did good work. Four hour time window for scheduling, and tended to come at the end of the time window (I replaced 2 windshields on separate days — 11÷4÷15 and 11÷5÷15). But the incentives for an insurance replacement are pretty miserable. Funny thing is I didn’t actually care about the incentive much, as they were a preferred vendor from USAA, but they gave out this incentive through
which is a terribly horrible time suck and pretty much a waste of value. I got sucked into trying to figure it out and thinking about it, because it was a total «value» of $ 200, but now I want my 2 hours back. You guys need to drop this thing, it’s messed up my impression of you and I’d go to AAA for free movie tickets or something next time instead.

I highly recommend using SafePro! I worked with Jose recently and he made the whole process easy for me. He was very professional, responsive, and made it a point to schedule my windshield replacement the next day per my request. I went through insurance and he also made that process painless. I’ve used SafePro in the past and there is a reason I keep going back… customer service!

Went on line and got a price quote. Called them up and found them to be professional and they gave me a cheaper rate than I was quoted. Made the appointment over the phone and the next day they showed up on time. Professional, courteous and fast. They got my cracked windshield out and new one installed in less than 25 minutes. Excellent service with even a lifetime warranty for stone chips. Five star company in every way.

SafePro provided an easy hassle free experience. When calling other glass companies across the valley, I received an uncomforting vibe. When I spoke to Paul at SafePro, he made me feel comfortable about the situation and that my car would be taken care of. I feel that Paul went above and beyond his expectations, but this could just also be the expectation of SafePro as an organization. What really put the cherry on top for me was when Paul three way conferenced my insurance company on the phone rather then leaving me on a wild goose chase to figure out what to do. Overall, great experience and will use SafePro going forward.

Simple and easy process! Tech came out to my home on a weekend, allowing me to not miss work. The service took less than an hour and was done well.
The $ 100 cash back I’ll get as well as the lifetime warrantee make this a great place to go!

My windshield was replaced just a few weeks ago and the service was friendly and fast! I completed a survey for Paul who helped me set the appointment. He told me I’d be entered into a drawing to win $ 100 when I completed the service.
He called me today to share the good news that I won $ 100 for completing the survey! Definitely a happy customer! Don’t miss the opportunity to get a little $$ back for giving your feedback; take the survey.

(Beware, lengthy review due to outstanding service. Summary in the last paragraph)
As I was driving my brand new car down the 202, the lovely car in front of me decided that my windshield looked it needed a «spark» to it, and that is how I got a quarter sized crack in my windshield. You see all these companies offering money back, and have to wonder how they are able to do this. After researching a little, I found out a lot of these companies that promise you _​_​_​back no matter what select cheap sealants, windshields, etc. I also found an article saying how the windshield was extremely important incase of a vehicle rollover, and that article basically said to avoid companies giving you money to replace your windshield.
Well, being the poor college student I am I was sure I could find a company that used high quality products and could still give me some cash. I found SafePro through Angie’s List, they had great reviews on there and I noticed it said «up to» on their cash back amount. With the good reviews I called and asked all the questions an article I found said would tell you if this was a good glass company or not. After answering all those questions right (poor guy probably felt like he was being interviewed or secret shopped), he explained all the products their company used, and even how the cash back system worked (splitting the profit). While I did not get the $ 200 some companies offered, I got $ 50 and peace of mind.
Raphael was the reps name, he was very helpful, answered all my questions, and even helped me complete my insurance crap. They showed up on time and replaced the windshield, there was no mess, nothing missing, and everything back in it’s place down to the oil change sticker.
I kid you not, a little over a month later I was headed to Flagstaff and got ANOTHER crack in my windshield. Two cracks in a little over one month, and I’ve never had a cracked windshield before. Really weird, and I’m sure my insurance company was saying the same thing lol.
After my choice words and time to calm down I called SafePro again, and got Raphael again. He even remembered me, that’s how recent this was :(anyways same great service and helping me with insurance. I ask him if I can pay extra for a reinforced windshield, if there even was such a thing. He told me about a product that I remember being offered when I bought the car for $ 100, and he didn’t even charge me half of that!
Lengthy review, but summary is Raphael and SafePro really go above and beyond to get you the best deal, and will bend over backwards to work with your schedule. I would recommend them to anyone needing their windshield replaced… maybe change the hold «music» though lol