SimonMed Imaging

Had a 7 am appointment and was asked to arrive at 6:30. When I got there it was locked and no one arrived until 6:50. No apologies. Then they didn’t have the order. Luckily my doctor gave me a copy but I had left it at work. Was told that I needed to go and get it. Left and drove to my office and back again. Still no apologies. The exam itself was great and the tech couldn’t have been nicer but I received nothing in the way of empathy from the front desk. You may want to try a different location.

What a mistake to have gone here. Please do yourself a favor and stay away.
Normally I go to DVR for xrays or ultrasounds stuff, but I had a car accident and my chiro said Simon Med will accept a lien for payment but DVR wouldn’t. So I just got hurt 3 days ago from the accident and I come here to get xrays.
At the end of getting my xrays, I was lying on the table with the big machine above me. The guy comes in and says ok, all done, you can relax and get up. I was on my side so I started turning over and sitting up. The idiot starts pulling the machine above me right at the same time so I got hit in the head with the xray machine! I immediately put my hand up as a reflex and my finger got cut on a piece of metal on the machine and my nail was broken. I actually drew blood from this. Now I have 2 head traumas in a matter of 3 days. I had just gotten an adjustment a few hours earlier at my chiro and now because of the force of the hit, I started to immediately get a headache and I could feel my neck was out again.
The worst part of all this experience was the guy didn’t even seem to care that he hit me or even apologize. Not once did he ever say sorry even after I repeatedly expressed upset for a good 10 minutes. When I went to leave I asked for a manager. As I was speaking to her, Mr. Wonderful came up and just stood there looking at me. I told him I was letting someone know of my incident since I felt he didn’t care. He just sort of shrugged and stood there, then had the audacity at the end to tell me to have a nice day. I told the manager to have someone in corporate call me next week (today is Friday). This loser needs to be fired ASAP. You don’t get to be in healthCARE and treat people like this.
The only decent person was the manager who did apologize to me for the experience. Still I will never come back to Simon Med if this is the type of people they employ. I will be seeking redress for my injury and suffering.
P. S. The tech was a male and at one point he went to «move» me to the position he wanted but he ended up using his hand and forearm to pull my chest back. I’m naked of course wearing a smock but his hand basically cupped my breast. This guy is a real piece of work. I wish I had gotten his name.

Told us it would be 30 minutes for a simple knee xray. We are still waiting 2 hours later and no one cares. The girls at the front desk are condescending and seem to enjoy watching the very loud television rather than deal with patients

So, the 2^nd attempt at my appointment for a Leg Length Discrepancy went much smoother. I was taken to the back at my appointment time and the procedure went quickly. The staff were polite.

I had to go in for a MRI, I must have wrote down the wrong time because my appointment was at 9 and I was there at 8. I had way enough time to fill out their paperwork. Only thing is it is simple so took like 2 minutes. Well I have a lot of time to kill now. Maybe I can watch some Netflix or Hulu Plus. I didn’t get the opportunity to do that though. They pull me back like 45 minutes before my appointment. I was so thankful that they were able to do that. They tech was very friendly and he explained what is going to go on. He gave me some ear plugs since the machine is loud. Well I worked all night so I ended dozing off, lol. Before I knew it I was done. I was out of there before my original appointment even started. Sorry SimonMed for getting there so early, but thank you for taking me early.

Have used this facility, also known as SIMON15, on several occasions for MRI and CT. Both require an appointment, which was very easy to schedule — they call you once they have the orders from your doctor, and if you miss their call, they leave a name and direct phone number for you to call them back. Facility was packed when I went for the MRI — however — they were running on time and I was called back a few minutes BEFORE my appointment time. When I went for a CT, about a third full, and was called back BEFORE my appointment time. All technicians I have dealt with gave very clear information about what the procedures involved, and what I needed to do, and appeared to be very experienced and patient focused. On one occasion I was provided with a CD to take to my doctor per his instructions, on another, the doctor had instructed that it be couriered to his office the following business day, which was done as scheduled. Personally, despite some of the other comments in other reviews, I don’t believe there is anything to complain about this location of SimonMed. Perhaps those reviewers confused this location?

Very poor. When I went for a bone density & mammogram, I was never sent the results AND my doctor also was not sent the results. It took them over a month to give me the results! My daughter went for an MRI and completed the paperwork for them to send her the results directly, and they didn’t! When my daughter called them 3 weeks later, they said they didn’t have the authorization form and she was told to complete the form again. I don’t recommend Simon Med on 20 414 N 27^th Ave, will never go there again and will not recommend to family/​friends. What good is having tests/​scans done, if the results are not given to the doctors and patients?!

I came in early this morning and didn’t wait longer than 15 minutes! The imaging tech was very friendly and made conversation to make me comfortable while taking the x-​ray. They also sent the images very quickly to my doctor’s office making the diagnosis easier.
The waits can be an annoyance if you go in the afternoon or evening but they do warn you that it is walk in only on their website and posted on signs throughout the office.

1. Like all the other reviews, I waited way past my appointment time.
2. The tech did not introduce themselves nor talk to me at all to make me feel comfortable.
3. They did not once explain what the procedure was or what they were about to do.
4. Unlike ALL doctor’s offices, the tech did not leave the room when I changed. Simply said, «Don’t worry, I’ll turn around.»
5. There was NO explanation of my results, just a one-​word answer.
6. They just wanted me to get out. I was treated like a product and not a person.
Horrible service at this place, please please choose wisely. I have never had an experience like this with a doctor.

It’s odd. I’ve had the exact same experience at two different locations. Both times, I’ve had an appointment. Both times, they were running considerably behind and I waited an hour past my appointment time. And both times, the techs were extremely personable and apologetic about the wait time.
I get that emergencies happen (which apparently is why they were running so late). But I have things to do too and making me wait an hour past my appointment time makes me an unhappy camper.
The solution seems easy. Call the people with appointments. Let me know you’re running late and by how much. Give me the option to get other things done OR at the very least, prepare for a long wait.
This doesn’t seem hard. What am I missing?

I called to make an appointment for an x ray and was told to walk in. I waited for over an hour before I was seen. Are you freaking kidding me? That was the whole point of my call. I will never go here again.

Went in for MRI. Tech was abrupt/​rude ti me when I said I did not want to leave my ID up front unattended. (Have been an ID theft victim in the past.) Would have been a 4 star without… would have been a 1 but the tech did eventually apologize. Not my usual experience, but felt disrespected and disregarded… a little more time and consideration, 10 secs more and an acknowledgement of my concerns would have made all the difference.

Ideally located right off of the 101 and just up the road of JCL and the medical buildings this Simon Med allows you to walk in and book too.
There is plenty of front desk staff to check you in and the location is filled with a very pleasant array of antiques!