David’s Bridal

If I could give a 0 I would. WORST service ever. I hesitated writing this because when I had picked it up I was in tears for months.
First of all, the original dress I wanted, was not going to arrive on time, I will say the manager did her best to try to get it fast enough but to no avail. She did a wonderful job trying but my actual «consultant» was THE WORST consultant I’ve ever known. I get that you have other people booked around similar times and can get backed up, but when you poof for almost 30 minutes without a word, that’s the first red flag, granted they didn’t kick us out when our time was up so it was fair.
But that wasn’t the reason for the 1 star, the reason for the one star is as follows:
Not only did my consultant lie to me about what dresses were available and which ones weren’t (because I could clearly see other girls trying them on) but when I decided to go for a cheaper $ 500 dress because the 2k one wouldn’t arrive on time little did I know how spiteful things were going to turn out. Strike 1.
She didn’t inform me that the 2k dress I wanted could have arrived on time had I purchased it online, but then she wouldn’t have gotten a commission on it if she’d done that so I see why she didn’t mention it. To be fair, it is shame on me though for not having thought of that myself before it was too late. Strike 2.
Strike 3. Reason for the 0. When I arrived to pick up my dress, LITERALLY it was handed to me in a ball, cheap cleaners bag wrapped yes, but in a wadded ball, not even handed by the hanger, wrinkled to high heaven and completely wrong size. She ordered me a size too big without saying anything and I had not caught that when it was purchased because I wasn’t the one paying for it. So sneaky, she knew my size but ordered the wrong one on purpose and then tells me to pay extra to alter/​hem/​steam it?! Really?! Why? «when you signed the receipt it says no returns no exchange as is.» First of all I didn’t sign it, second from what I’ve heard, steaming etc is complimentary as long as you haven’t altered the dress yet. But oh no, this was going to cost an extra 400 – 500 to do.
So I declined and went home crying with my horrid over-​sized wrinkled ball of white fabric. The only thing that saved the dress in the end wasn’t David’s Bridal or the horrid consultant, it was my maid of honor and a bridesmaid whom just so happened to be a seamstress. They worked a miracle on it and it didn’t even look like the same dress.
Lesson learned is, if you don’t do your research don’t go to this David’s Bridal. Spend way more at a bridal boutique, they actually care about the bride and don’t just see you as a paycheck.

I never write bad reviews but this was the worst experience at any store I have ever had. I booked an appointment for a Saturday at 10am. When I arrived with my mom and my bridal party I went to the lady at the front desk who was very sweet, checked me in and handed me a look book… so far so good. It was then that a sales consultant comes up to her with the worst attitude I have ever seen, complaining about being backed up, telling the other girl she didn’t want to take me, IN FRONT OF ME and claiming she needed a break right then and there. She then stomped away like an angry teenager. That’s when I began to pray she wouldn’t be my consultant… no such luck. After waiting 20 minutes into my hour long appointment she comes over and introduces herself as Octavia, and immediately begins complaining about everything, she tells us she will get us started and that her manager will take over so she can go to lunch. This never happened.
Octavia sat us down and pointed out our fitting room which was basically completely blocked by another wedding party… she then said she would go get another bride a veil and come back… This also didn’t happen. We waited another 20 minutes while she stomped around the store with her terrible attitude. Finally my bridal party gave up waiting and began pulling dresses themselves. We didnt see Octavia again until I was trying on dresses on my own and she cam in to only tell us we could have 4 dresses at a time. When my maid of honor apologized and handed a few back to her she snapped back «I’m only one person!». That really was our breaking point and we left.
All in all we were there for and hour and a half. Octavia didn’t pull a single dress for me! Her only interaction with me was to complain and I ended up going to another bridal boutique in Concord where the consultant was wonderful.
I am not a malicious person but I would hope Octavia gets written up for this because what she didn’t realize was that my appointment was not about her. This is my wedding… I am marrying the love of my life, things are stressful but they should also be special. My first time trying on wedding dressed was an awful experience I will remember forever because of this woman Octavia. I hope she realizes that every day she has a chance to be someone who could help a woman feel beautiful and that she would take more pride in her job. There are still dresses there that I want to try on, but don’t think I can go back, I feel scarred from the experience and I don’t trust them to treat me and this time in my life as special. There are lots of bridal shops in the area that will treat you special and are not that much more expensive. I will be going to one of them and so will all my friends.

Good experience thus far!
I made an appointment to go in and try on wedding dresses. Their system seemed to have a problem and they were overbooked, but they handled it like pros.
I tried on about 10 dresses in an hour with Latonya. They had almost all the ones I liked on their website in the store and she picked out a couple more options. She was super helpful, polite, and quick! Being the decisive person I am, I choose a gown and purchased it. I plan to go back to this store for alterations and will update my review in a few month with that.

I had my appointment last Saturday here and I am happy with the service I got from them. I had 2pm appointment although they called my name 5 – 10 minutes after 2, it didn’t matter to me as I used that time to browse around the store. Then Chantal (I’m not quiet sure that’s her name) came up with a very welcoming approach and it made me feel comfortable and at ease. She asked me for pictures of dresses that I wanted to wear and she brought dresses that she thinks will look good on me. I wanted a princess/​ball gown but I’m so glad Chantal let me try her favorite gown in the store. It helped me find my wedding gown.
I tried several gowns maybe about six and I didn’t get a cold treatment even though the store that time was fully packed. My stylist gave real good insights and because we’re both petite she gave me tips about dresses that will look good on me.
I bought the dress and the veil, even though that was the first bridal store I’ve ever been to. I loved that dress. But my fickleness struck that night so the following day I called and asked if I could exchange the dress and cancel the veil. Gladly they allowed me to do it.
Shayna Mae was my consultant that day and she was really helpful.
The seamstress gave me a different prices for various alterations like for bustle it’ll be $ 80, hem $ 150 and to fit both sides about $ 80.
I would recommend to keep on looking because they have really beautiful dresses which are less than $ 500. But maybe stay away from the veils as those are pricey.
The service is superb, they all are accommodating in spite of the crowd. the experience they gave to a clueless bride like me is really pleasant.

A bit disappointed. Very nice people, but this place was so dirty. I felt like I was in the Kmart of bridal stores. Fitting rooms were dirty, floors, chairs, people everywhere, kids screaming. There was nothing personal about this experience. As a bride you want a good, and personal experience.

Don’t bother making an appointment. We still had to wait 20 min past our scheduled time to be seen. Over heard staff talking about other people waiting before us who still hadn’t been seen

I went to David’s Bridal Pinole looking for a Bridesmaid Dress, for a wedding that I will be in this summer. The selection of dresses need to be updated however, the service that I received was Exceptional! Kellie is an absolute doll! Very patient, kind and attentive. She was able to multitask assisting me and 3 others at the same time but I never felt as if she left me hanging.
Thank you Kellie for going Above and Beyond!

My consultation with Kellie was everything a future bride could ask for! She was so bubbly and had GREAT energy. After a super brief explanation of the kind of dress I was looking for she showed me several dresses right off the bat matching what I had described to her.
After only trying on two dresses, I fell in love with the dress of my dreams. She grabbed so many different kinds of veils to help me compare which styles and lengths looked best with my dress and it truly helped me envision how I would look on my special day.
She made me feel like the most beautiful bride to be and made my dress shopping experience something I’ll always look fondly on. Thank you again, Kellie for helping me find the dress of my dreams!

I must say I loved my stylist Latonya Brooks! She was super hard working and helpful. I went in not knowing what to expect especially because it was a Saturday and knew it would be busy. As soon as she introduced herself, she started to her mission to help me find «The One» (wedding dress). She quickly caught on to my style/​taste in dresses and was able to suggest beautiful options. It was obvious she loved her job. She was fun to work with and made my wedding dress experience great!
The managers and other workers were also great and attentive on the floor. It was a very pleasant atmosphere. I recommend making an appointment. Joan (manager) was also able to help me reorder my dress in the correct color right after I caught the little slip up (next day), with a great attitude. I am overall satisfied with my experience: D

We were able to book an evening appointment on line and they were waiting for us when we arrived. The consultant that helped us was a beautiful man, Ricky. He was able to look at our Pinterest pages, decipher the exact style, material and feeling our ‘pinned’ dresses gave the Bride and bring us several options AND the exact dress we loved. He was non intimidating and made the Bride feel special, beautiful and cared for with out being pushy. His upbeat attitude on a Rainy Friday Night was like a tonic to the Brides nerves. The owner of the shop came over and had a laugh with our Party, complimented the Bride and made a very positive impression on all of us. Though the Bride picked two dresses she loved, we had to go so Ricky made us another appointment for the following week. He was so sweet that we will probably invite him to the wedding.
I would absolutely recommend Davies Bridal in Pinole to any Bride, mother of the Bride, Bridesmaids or anyone wanting a beautiful gown. The dresses are well made, well presented and the sales staff wonderful.

My experience with my sales consultant was okay. My family is in the Bay & I live in Phoenix so I came to the Pinole store so I could try dresses on with my family. My sales associate was very nice, unfortunately they only had a few of the dresses I bookmarked online. What I found a little annoying is the appointment started late & when I was greeted I was given this large book to look through of dresses. I prepared ahead of time and went on the app and bookmarked the dresses that were in the plus size section that I wanted to try on. Then my associate tells me that I can pick anything out of this hella big book. Well why weren’t these options presented online? You only have an hour long appointment, it would have taken me probably the entire appointment to get through the book.
The appointment is only an hour which gave me time to try on 3 dresses, I was told that, I would have to book another appointment which wasn’t an option for me. I did find a dress that I loved but was torn between taking some time to think about it and just biting the bullet. So while looking at bridesmaids dresses my sales associate checks on me to see if I made a choice, I had not. I guess that wasn’t a good answer because then the manager comes over to see what she could do to make me purchase the dress.
I was concerned about how the dress was going to get to me. They couldn’t ship it to the Phoenix store and wanted to ship it directly to me. I wasn’t fond of this idea, but I figured I will just make sure to be home the day it arrives.
Fast forward 3 weeks and I receive an email that the dress has arrived at the Pinole store. So I called to have them ship it to me like I was told to do. Well the people working there don’t know how to work their phone system and the manager multiple times picked up when I was on hold and started talking to me about something that someone else was on hold for. Finally the girl I was talking to comes back and was like that will be $ 15 to ship it and I said I’m not paying for that.
So she puts me through to her manager and he asked me what is going on. I explained what happened when I tried on the dress and how they couldn’t ship it to the Phoenix store and blah blah blah. Then the guy is like so they said they would comp the shipping and I said ya & then he said that’s all you had to say and started laughing. Really not the customer service I was expecting. I am just glad my dealings with this store are over.

Let me start out by saying that I was scared out my mind before going into this store. I had booked online and showed up a few minutes late, which was fine because the 11:00 appointments were still being checked in.
My stylist was Alexis (could’ve been Alexa), I was too nervous to catch how to spell her name. She was so patient and kind with me. The dress I really wanted was too small and it was the [GASP] last one! Joan came and saved the day by offering to see if the alterations department could help. Before I knew it, I was on my way with a cute, simple, inexpensive dress.
I’d specifically like to call out Joan here; she’s the one who offered to get the seamstress to see if the dress could work. She was always so sweet and kind and patient. I’m happy with my experience.

First I want to say that if I could I would give my stylist Richard 10 stars. He’s amazing!!! Seriously. Loved him. But if I could give David’s Bridal workflow on how they handle their appts zero stars, I would. You get a 1 hour appt. But your stylist is helping more than 1 bride. 30 min into my appt I was still in the first dress I tried on. Not my fault and not Richards fault. I booked 2 appts back to back so that I would have 2 hours to try on dresses. I still only tried on 3 dresses. And I only need like 2 – 4 min in a dress if that to know if I like it. They should have 1 stylist per bride or people that their only job is to pull dresses and bring them to the stylist. Maybe it’s just me but I don’t want to have to come in 10 different times to try on dresses. Again not Richards fault. He’s amazing.

I would like to share about my experience with David’s Bridal since Fall 2015 in hopes that it will be able to help present/​future customers.
1. System Continuity for Favorites
Problem: There is a discrepancy in tracking a customer’s favorites in-​store vs. online. When you go in for an appointment in the store and they write down your «favorites», this does not get recorded on your online account. I had to re-​do my wedding dress search 3 times = 3 appointments = 6 hours (2hr drive Roundtrip). This created a lot of extra work in tracking down dresses for me.
Suggestion: Write down your favorites or take a picture of the tags for your own reference.
2. Placing an Order Online
DB had a flash sale on Thanksgiving. I proceeded to order the wedding dress online, but the «Place Order» button was missing every time I went to the Order Review page. I was unable to purchase the dress and called the DB corporate number, which abruptly hung up on me after pressing the option to speak with a representative. I called and the associate told me to resolve the issue by clearing my cache.
Suggestion: Don’t be put off when DB’s robot phone hangs up on you on a holiday. Escalate/​Contact them the next day. Clear your cache.
4. Placing an Order via Phone
1^st Rep: Asked to cancel my order and process a new one. She confirmed done.
Next day: I find out that the wrong email address was in the account. Someone else received my order confirmation along with my personal information (address, phone number, etc).
2^nd Rep: Requested to change email. She could not change something as basic as an email address in the system because there are 2 systems in place. I requested to delete the account and put in a new order.
2 weeks later: I receive 2 dresses (a duplicate) and was charged for it.
3^rd Rep: Tells me there was no documentation that the 1^st Rep voided the transaction and that I would have to pay for shipping/​returning the dress.
Suggestion: Double check your info when ordering by phone. Ask for a confirmation email after a cancellation by phone. Everything in writing!
5. Missing Documentation
I made an appointment for my out of town bridesmaids to get sized for one dress. After they got their measurements taken, the stylist said she would put it in the system. A few weeks after, I called but they were not able to locate the information. It was frustrating because this was the one and only time that my out-​of-​town BM’s would be back home before the wedding. The whole trip was a waste of time.
Suggestion: Ask for a copy of their notes or take them yourself.
Overall, DB has many selections, affordable prices, and mostly nice stylists. However, my observation is that sales and service can be greatly improved by increasing the system continuity and better documentation.

I just want to note that my 4 stars is specifically for the service. I went to David’s to get an idea of what kind of wedding dress styles I might like. Octavia was really sweet and supportive as I tried on dresses. My friends and I went on a Tuesday and there was only one other bride there trying on dresses at the same time.
The store felt very calm and I appreciated Octavia’s patience and understanding. She was listened carefully to my feedback regarding styles and never rushed me. In the end, I found the dresses at David’s to be too sparkly for my taste (I’m looking for something more basic) — but I had a positive experience trying on dresses with Octavia and would recommend her.

I will admit that I am hesitant to walk into shops like David’s Bridal. I have to grit my teeth and walk in hoping for service. This spot delightfully proved me wrong. We needed to pick up a bridesmaids dress here. As soon as we walked in, we were greeted immediately and were given assistance.
She immediately found the dress we needed and showed us to the rack. They had our size and color. Perfect. You have the option of buying off the rack or ordering a new one. We decided to just buy the one on the rack and get it over with. A coupon was scanned for us at the register and we bought a dress for an awesome price.
Parking is fantastic here. Service is great. I’d recommend it for your wedding needs.

Mom and I took a trip to David’s today to check out dresses, as the one I had ordered from a different company online ended up really disproportional and just didn’t work. We got there around 3pm and they were pretty busy. We checked in as a walk in and ended up getting in with a consultant at about 5pm, which was fine since we got to spend time looking at bridesmaid and bridal gowns, and got to get an idea of pricing since our budget was pretty low.
The lady at the welcome desk, Gloria, was so nice. She made sure we knew what was going on and about how long it would be until we could get in with a consultant. She was very calm, very professional, and very sweet.
The consultant who helped us, Elysia, was awesome. She knew exactly what to look for and while our price range gave us very little options she worked with it. We only grabbed three dresses to start with, and that’s all I ended up needing. She checked sale prices for us, brought me a strapless bra to use to try on the dresses, gave her professional advice and opinions, and was very kind and efficient, and about as excited as I was when I decided to get one of the three dresses I had tried on, and then rung us up afterwards.
After I embarrassingly rung the celebration/​decision bell, and I was waiting for the seamstress to come out to quote me on alterations, there was another party there and they were telling me how pretty the dress was on me, and their consultant actually said «That is my favorite dress is the entire store.» and before I had even changed out of it the bride of that party asked to try it on, and then while Elysia was ringing me up I heard the bell go off! I think she loved the dress just like I did.
I’m so excited. Thank you David’s for saving me from stressing out about my dress! I can’t wait to pick it up when it comes in.

Here comes the bride…
Well, in my case, the Maid of Honor & Bridesmaid! My sister was getting married! Both my daughter & I were in the wedding, so, of course, we headed to David’s Bridal. My mom, daughter & I all said «yes to the dress!»
With so many colors and styles to choose from, it was easy and fun finding what we needed! My sister’s color choice was petal pink. With so many options, we new we’d find what we wanted.
Our sales lady was efficient, friendly and helpful. She pointed us in the right direction after listening to our preferences. My only complaint would be about the dresses on the racks to try on. Some were just falling apart. Couldn’t button or zip up a couple.
On return visits to find our shoes and fitting appointments, I found all the staff to be helpful. We had our shoes dyed to match our dresses. Those also came out very nice!
We had to have alterations done on my daughter’s dress. Both times the seamstress was efficient and helpful.
I found the prices to be reasonable. They had a great selection of gowns and accessories. However, not too much to choose from in the shoe department. If you were the bride, you may want to look at a store with a larger selection. For myself & my daughter, we found shoes that worked just fine.

It is somewhat hard to rate this place because the experience was somewhat mixed. To make the appointment it is a hit or miss, either you will get an appointment as soon as possible of you will have to wait awhile to be seen. You have to make the appointment online to fill out more details about when your wedding will be, how many people will be in your court, if you will be looking for bridesmaids dresses as well etc.
Once you and your group arrives you usually have to wait a bit, especially if hey are behind schedule with other brides to be, if this is the case make sure to get a head start on looking at a couple of dresses or styles that you may want. Once we were greeted by our sales person she let us to where I would be trying on the dresses. I told the kind of dress that I wanted and the budget that I was working with. She quickly brought back a couple of dresses within my price range and assisted with putting the dresses on.
Long story sort, I found my dream dress in several visits and had it fixed by the seamstress which was great. Sometimes you will get a great sales person and sometimes you will get a crappy person. As far as the selection goes, there are a lot to choose from, they even carry some designer brands which is always nice if you can spend more on a dress. Check this place and if you can’t find THE ONE then look elsewhere.

Before going into David’s BridaI, I knew what I was looking for. I was looking for an affordable dress ($ 300 and below) that did not fit the wedding dress norm (strapless, long, with train). Prior to going to David’s Bridal, I’ve looked everywhere local and couldn’t find anything that fit what I was looking for.
The type of dress that I was looking for was a short, tea length, lace, with a pretty back, pretty neckline and that would showcase my natural curves type of wedding dress and I found it at David’s Bridal! It was actually the first dress that I tried and fell in LOVE with it!
The dress consultant that I was working with was really easy to work with but I think it’s because I already knew what I was looking for and the store had lots of dresses in my size! She gathered all the dresses that fit the description that I was looking for and helped me zipped it on and off.
Before going to David’s Bridal, make sure you set up an appointment because this is an appointment only business!
I also got comfy heels to go with my dress!