Kmart

The whole payment process seems to take way longer than it should. Safeway has similarly almost-​as-​slow speeds, but the checkout process there is faster. I timed each customer’s checkout to be about five minutes. Multiply that by how many people are in line in front of you.
I found some crazy good deals on holiday stuff, command hooks, and extension cords. That part was awesome.
…and then I went to pay.
Come here for savings.
Don’t come here if you’re in a hurry.

1 star for the huge parking spot and another star for Kmart double coupon week!
Customer service is horrible here, either they’re rude or they’re no where to be found.
Store clothes item is fully out on display but when it come to stocking up on feminine care to house hold items, their shelf is practically empty!
Prices aren’t bad but it sucks that they do not accept Internet printable m!

Duraianna was a great cashier. I actually saw another shopper stop and compliment her on her customer service skills. I love this store because they had a beautiful pot and pan set for $ 70.I also bought a very nice dish set for $ 50 and a decent knife set for $ 20. All of my kitchen items needed replacing and I am happy with my purchases and feel they will last a long time if I take care of them. I did a little Christmas shopping as well, I found an excellent charcoal grey wool jacket for my husband for $ 70 I used the lay away and that worked out well. I also bought 2 monster high dolls buy 1 get 1 half off for my niece. As far as women’s apparel the styles are not generic at all. I have worn 3 Nicky Minaj dresses to the club and both men and women complimented my outfits all 3 times. The Nicky Minaj collection makes me look very cool. For the last two years I have worn pieces from The Adam Levine Collection and The Attention Collection to my holiday company party. Both times I looked very professional and festive. Needless to say I got lots of compliments from all my co workers

Never again.

This store was very clean and the shelves were well stocked. The store manager was extremely helpful and very knowledgable. I recommend everyone to shop at this K Mart! I will definitely come back!

I know, Kmart isn’t exactly the first place you think of these days, to fill any need. But I must say that our Kmart is not only clean, it’s very well stocked. The floor employees are helpful, very nice and informative.
We went looking for a specific kind of hair product, which they had, and containers for our recycle items that we turn in for cash, which they also had. Plenty of everything. I also was pleased to see that the ladies clothing section is full of really cute, fresh styles.
The check out has always been a source of frustration. Other than that, I think I might skip Target and save myself some time by getting what I want the first try by going straight to Kmart.

dropped in here noonish to make cc payment. literally no one in the store.
cop cruiser parked in front. should be safe to shop here.
didn’t see any bargains in meds…

The layout of the store could be more inviting. Everything square inch of the store is used with product. I’ve seen other stores with better layouts.

This store looking like a scene from the walking dead. Seriously! It’s erry and depressing. Also, 2 employees kept following me. I could tell one was loss prevention because he made it SO OBVIOUS. One of the manager types, wasn’t all that nice when I asked her a question regarding coupons, she said they don’t work on clearance items. Bs. Cause it worked at the register and the cashier was friendly about it. So poop. Won’t ship here again, that’s why I love me some target!

lines are DOWN the aisles into the middle of the store and employees throughout all the other aisles are have ZERO respect for themselves or those around them. cussing and complaining — so gross. ew! ghetto ghetto ghetto!

Do not make the mistake of buying something online and having it held for pickup (with the hope that you will save yourself some time). It will take you at least 30 minutes of waiting in line to pick up your item, while all the registers are empty. Check to see if it is in stock online (although based on another reviewer that information is also suspect), and just go and get it from the shelf. Unfortunately, this negates things like fatwallet, ebates, etc. that give you a percentage back if you purchase online, but the small percentage you get back from an online purchase is not worth the several years you will spend in prison after you’ve committed homicide in the Kmart customer service line. Amazon subscribe and save just got another customer. Your time is worth something. Don’t spend it here. It is a joke.

I feel conflicted about this store. I can’t understand with the sad atmosphere and lifeless employees how it has stayed open. Yet, the actual products are cheap, and basically the same that you might find at Walmart or even Target. The place is always empty, like a ghost town. No one is particularly helpful, but I don’t blame them. When you walk in, you just feel a sadness…

I made a l trip to KMART on Monday to buy school supplies advertised in the Sunday newspaper. I search high and low for an item and find the sales tag on the shelf, but no merchandise. I finally go to the customer service desk and ask. To make a long story short, they tell me to come back on Tuesday after their shipment arrives.
This has happened to me more than once at KMART. I go in for a sale item on a Sunday or Monday morning and they don’t have any in stock. Why advertise if you don’t have the merchandise???

Im not sure where to even begin.
DAY ONE–
Well I did an online, pick up in store order for RCA 42″ tv that was on sale. It said in stock, and pick up today. I received the confirmation email the next day that it was ready for pick up. Perfect, I thought.
We live in Vallejo, so after work made the trek to pinole. Well we get there, go to customer service. «your tv isn’t here». Huh??? When asked what the hell? An ASSISTANT MANAGER tells me that the tv is in San Leandro and a guy was driving it up that night. WTF. She also says you should have received a voicemail. I can without a doubt, tell you that I NEVER had anything on my phone from Kmart. at all. But my biggest question– WHY DID I RECEIVE THE CONFIRMATION EMAIL TO COME PICK IT UP??? Seriously, why not just send me the email when Its in the store? Rocket Science???
They say he should be in Pinole around 7:30. At this time, we are already over the bridges. We go get dinner and then call the store. THEN they tell me he actually gets OFF of work at 7:30 in SAN LEANDRO. So basically I wasted time, money, and extreme frustration.
DAY TWO–
begins with me calling Kmart after work to see if tv is in stock. I CALLED ABOUT TEN TIMES. and finally reached electronics. After three people trying to search for this tv. Seriously. Customer Service should have called me to verify its in the store. But, totally doesn’t exist at this store. So we make the second trek to pinole. and when calling I kept getting asked if I received the confirmation email. WELL DUH, but this doesn’t mean anything at your store.
We stand in the customer service line for literally 30 mins. The lady then calls electronics to get them to bring the tv out. Minutes go by, and by. And then I hear. DRAGGING. I turn and here is ONE employee DRAGGING MY TV on the ground. FOR REAL. Im not quite sure why TWO people couldn’t have gotten it? OR a CART, or Handtruck?! This lady was literally dragging a brand new item on the floor for pick up. I tell my boyfriend to go get the tv from her. And he turns in horror as well.
NEVER in my life have I experienced this level of BAD service.
I was never apologized to. Never given a coupon. Never given a percentage off of my merchandise that was dragged on the floor.
I will never. ever. shop from this store again.

I literally waited one hour just to pickup what I bought online. Worst service ever. All I bought was Pokemon X and Pokemon Y, they messed up my order and only gave me X. Then they proceed to make me wait one hour for them to get the Y that they clearly have in stock.

I’ve been to a lot of KMarts and this has to be the cleanest and most organized one I’ve been to. Great variety and selection of products.
Very friendly and helpful people at the Customer Service desk when I had an exchange.
Also, the new Rewards program that they share with Sears is the best thing ever. I shop here more for personal care and rack up so many points that I can get items for free!

If there were NEGATIVE STARS this place would get FIVE MINUS STARS.
1) Little has changed since the 80’s: Still the same type of layout, DIM LIGHTING, COLD Tile Floors throughout the entire store. Not to mention way TOO MUCH Clothing and Merchandise packed into a Small Area.
— KMART TRY: offering Less Clothes and Merchandise and/​or More Space w/​more of a focus on QUALITY rather then QUANTITY.
— KMART TRY: Brighter Lights with updated Display that make you want to Stay and Shop
— KMART TRY: Putting Carpet in the Clothing Section of the Store (gives a warmer feel)
— KMART TRY: Updating Store Layout beyond the 1980’s
Ordered wiper blades ONLINE for 50% OFF — Which included FREE Pick Up at your Local Store. Thought it was a Great Deal, boy was I wrong! Sounded good until I went to the Store to TRY to pick my online order. Good luck with any pickups here — be sure to set aside at least 30min+ to Pick anything up. Pick up used to be up front at Customer Service but NOT ANY MORE!!!
2) NO CLEAR SIGNS in the STORE any where — That tell Customers where to GO to PICK UP their ONLINE ORDERS.
3) Customer Service should be ONLY for Exchanges or Returns ONLY — NOT for PURCHASES
4) Online Order Pick Ups should be at the FRONT of the Store at the Customer Service for EASE and CONVENIENCE.
HERE’S HOW 30MIN+ IS WASTED TO PICK UP AN ONLINE ORDER…
— Waited over 10min in Customer Service Line, behind a customer who was exchanging ONE item and Buying a WHOLE CART of items.
— Customer Service employee directed me to the VERY Back of the Store to pick up my order — after searching for 5 min trying to find the so called Pick Up/​Layaway Counter, I finally located it but window was CLOSED and there were NO Employees in site.
— I noticed an employee at the Electronics counter and waited another 5min, in LINE AGAIN at the Electronics Counter.
— The employee at the Electronics Counter then told me to go to the Jewelry Counter and someone would help me there… well I already looked and no one was to be seen at the Jewelery Counter.
— If I knew I was going to play «Ring Around the Kmart Store with NO Help in Sight» I would have stayed home and canceled my Order.
— Finally after a moment she said she could help me… I followed her to the back to their «unmanned» Layaway counter.
— Unfortunately she didn’t have a password to access the Layaway Register. FINALLY after 10min of her trying desperately to have a manager come back to log onto the register for her, so she could check my order out. She finally Said «Here just take your order and receipt, I don’t want to hold you up any longer»
THIS is the MOST Horrible experience I have ever had at any Retail Store and because of it I will NEVER EVER and I mean NEVER order anything else from KMART nor set FOOT in any of their Stores EVER AGAIN.

I recently moved into the area, and decided I needed bath towels. The selection for bath towels is decent, and they always seem to be on sale, but for anything else you’re better off going elsewhere. The makeup selection is small, and trying to buy any type of furniture or electronics is impossible. Everything seems to be out of stock.
In their defense, at least they’re trying to make the displays look appealing. But you can only do so much.
The store is older, the employees are not very friendly, and the selection sucks.
A for effort, C for execution

I came in looking for a certain product that wall pulled from their site. I was in and out within fifteen minutes and scheduled a pickup for later that day. I came back in the afternoon and picked up my item without a hitch. The whole process was painless and effortless. All the employees, mostly seniors were all open smiles and very friendly.
However, I wanted to get another recliner at the bargain price. After being put on hold for extensive periods of time at surrounding stores, I assumed the employees at my local store would get a faster response. I was wrong. The friendly girl at customer service was put on hold at every store she called, even after stating she was an employee at one of their other locations.
Additionally, employees don’t go by computer inventory due to it being consistently off and not as accurate as a person checking inventory. Needless to say, the young clerk and I spent about 25 minutes calling surrounding stores without being able to get to anyone. She was very apologetic but I excused myself as I was starving. After going to surrounding stores, I can accurately compare this store with others and Pinole needs some major fixing. If this Kmart wants to compete with surrounding Target and Walmart, they have plenty of work in front of them.

On my way out, the employee standing by the exit asked to see my receipt.
I showed it to him and I asked, «So … when you look at the receipt, what are you looking for, anyway?»
He sort of shrugged, knit his eyebrows and mouth-​breathed for a few moments before replying: «Um, I think I’m supposed to count the items.»