Michaels

The customer service in this store is atrocious. My two year old son dropped a ball in the isle which for some reason was reason enough for a sales person to tell me that this was not a playground and asked that i not bounce the ball in the store because there was glass everywhere when i asked if she thought i was a child and if she thought it was appropriate to talk to me this way, she said she didnt give a fuck. seriously. when i spoke to a manager he seemed nice enough but it didnt seem like this shocked him in anyway. Ive had disagreements with sales associates, but ive never EVER been cursed at. I will never enter this store again.

Being a guy, you don’t see too many of us in this store. But I really am into crafts and doing unique things for the people I care about. This was the very first time I’ve ever been to a Michael’s store. I’ve been to other mom and pop craft like stores in the past with my mom, who is really big into that thing. I have to say, I like the unique items and the variety Michael’s offers. My criticisms really come from the fact on how inefficient this store is (and maybe all Michael’s are like this) So my review is based on ways that if corporate really stream lined their processes I think they could really be more profitable and easier on customers.
1) It was very difficult for me to identify what items were in each isle. Most department stores have a certain height at which they mark what categories the items in that isle are, located near the top with tags. It took me two passes to realize it was much higher in height than traditional stores, so I totally was clueless on what a particular isle had to offer. I believe lowering that could be a bit easier for people. Looking up a higher height than other stores, seemed to be turn off.
2) The store lacked employee’s, trying to find something was hard since the store is large. So I had to keep coming back to the same employee over and over. I am sure it was annoying since he was busy doing his job, I wish there more roaming around that could provide help. I did like they knew where everything was though.
3) Since I couldn’t find what I wanted right away in (2), I immediately went to my phone to download the Michael’s iOS app. Many stores now offer the ability to locate your local store, search for an item, and be told which isle exactly its located along with a map. Target and Office Depot has been doing this for awhile and its super helpful in large stores. I don’t want to be wandering around forever to find what I need. The Michaels app unfortunately did not offer this, and I think if they did, it would help improve customers lives in getting the things they need quicker. It’s been a godsend for me.
4) Checking out was very similar to Best Buy’s style where you walk down this predefined route with lots of little misc items trying to get your attention to buy right before you reach the cash register. When I reached the cash register to check out, there were two things I found very inefficient. I asked the cashier for a gift card, I wanted to buy one for a friend. She pointed in a certain direction and said it was all the way over there. That’s extremely bad, because at that point I said, forget it. I am not getting out of line to go all the way on other side of store to get a gift card when I am right here. Always have gift cards at cash register.
5) I was quite surprised I had to physically sign my receipt when using a credit card. Every store now a days has a point of service system that lets you sign digitally. It seemed quite old school here.
6) When putting everything back in my cart after checking out, I noticed I can’t leave the store with my cart, due to a security device preventing me to leave on exit w/​the cart. Are you serious? How am I going to take all the things I just purchased to my car? I was so confused, the security guard was nice enough to help but I can’t understand this policy. Why are you doing this to customers? I can understand the worry to have someone maybe stealing a cart, but is this really an issue? It made me feel strange as a customer.

I am not a crafter; I go to this store occasionally for random art supplies when I don’t feel like going to the Berkeley Blicks. Most of my experiences in this store are merely annoying (same thing others have said: the smell, the staff, the lack of help), but today I had a real issue with the manager (didn’t get a name). I had a list of items I needed and I’d called earlier to see if they had the things I needed. I spoke with a floor person named John who was super helpful and nice. When I arrived at the store, though, this manager person asked me if I needed help. I had the list that John had helped me with on the phone, so I asked for John and he told me John was on a break and would be back in 5 minutes. Then he walked away-didn’t ask to see the list, didn’t suggest he help me, didn’t offer to find anyone else to help me. He just walked away and things went south from there. I asked him if I was supposed to just stand there and wait and he argued with me, talked down to me, interrupted me, and was generally unacceptably rude to me. Honestly, this is no different than I’ve found men are generally treating older women these days, but, as I reminded him, I was a customer in his store I was there to buy stuff. Suffice it to say that the guy was a jerk and probably treats his staff the same way he treated me. Because they seem really unhappy.
Anyway, John finally turned up and helped me-​courteously, respectfully, and kindly. We found all the stuff on my list.
All the way to my car, I kept repeating, «I hate that store, I hate that store,» but sometimes I just don’t want to go to Berkeley, especially when it is raining. So I’ll probably have to go there again, but hopefully it won’t be when that jerk-​manager is there.

I love going to Michael’s for all my craft stuff and more, but this location had really bad customer service. I had bought a shadow box frame when I got home and opened it I found that it was damaged. So I went back half hour later to return/​exchange the item. When I brought it back they girl had the nerve to ask me if I dropped it. Then she tells me that it’s going to be a wait for them to look for a other one. I waited for like a 20mims. Finally came back to me saying they don’t, but that another store has it. So I asked if they could call that other store so that they could put one on hold for me. I stood there waiting for another 10mins and no one did anything. The person who was supposed to call goes and helps another customer right in front of my face. This store has really bad customer service. Now I know why people complain.
If I could I would give zero stars.

I had a camera that was given to me by partner for Christmas that didn’t meet our expectation (at the time of purchase she was told it came with film but didn’t, This was purchased at the emeryville location. When we decided to purchase film we realized Michaels was totally overpriced). So I went to the Pinole location and was told by Brianna who I believe was the store manager or some sort of supervisor that I couldn’t return it because she «thinks it’s a high priced item and that I would have to go back to the emeryville location because the stock is different» The Michaels return policy says I can return at any location even online orders. I didn’t argue with her because honestly her dramatic statements were so annoying and really over apologetic for her opinion but NO FACTS. She never checked to make sure that I indeed HAD to go to the original store of purchase. Everything was «I think» and «I’m not sure» and «I don’t know» and «I am soooo sorry» over and over but she didn’t do the minimum to even help. I was beyond annoyed by how unprofessional she was.

I come to Micheal’s for all of the hard to find craft items. Well, today I needed help putting color on medal wire and lifting color from flower petals. I didn’t have a clue on how to tackle these issues. Jessica was a god-​send!!! She was knowledgable on the type of items I needed AND walked with me in locating them in the store. Previous times the customer service I received was good and a few times it was just ok. Well today was AWESOME!!! Thank you Jessica for your knowledge and caring about your customer… namely ME!!!

Jessica made a failed attempt to help me. She couldn’t answer any questions, wouldn’t help me find what I needed to find and to top it off she told me to look on line on my phone to see what I could use. I only wanted glue for foam. It wasn’t a difficult question. Jessica was rude, lack of training and just plain ungrateful to have a job. I’m calling the manager this morning.

Always out-​of-​stock. Most of the times items out of stock are never replaced. Lousy customer service. Coupon «policy» sucks. Store manager is lazy, has poor customer skills.

Definitely will find all the supplies you will need for crafting & all of that stuff. The store is spacious and clean. But I’ll have to say the Old Employees, literally Old as in years of age, are SO rude. If you need help as the young ones.

Michael’s must be paradise for crafters, which I am not. However, I do use a lot of double sided tape. When the Sunday paper comes if it has a Michael’s coupon for 40 or 50 percent off, I check my supply and if it low I pick some up.
What I dislike about this store and other crafty places is the smell of the artificial plants, the smell overwhelms me when I come in and keeps me from spending much time in the store.
The person who rang up my order was so pleasant. He understood how I was bothered by the crooked framer of the month plaque behind a closed cash register. I wanted to go and straighten it. I might go back next week to see if this irritant has been corrected. Parking is easy at this store. That will make it easy for me to check the position of the plaque; I can just hold my breath as I pass the flowers, check the sign and dash back out.

I love michaels however you guys need to change your hours for Sunday on Unilocal,otherwise you’ll get the hopes up of a customer in need on a Sunday evening.

A point of criticism would be the crazy coupon system they have. They could take a lesson from Bed Bath and Beyond.
Otherwise, we’re finding most of our craft needs here. It’s expensive and as soon as our project is done, I doubt this will be a regular stop. I think the coupon thing really bugs me. Pity.
Having said that, we did find a lot of what we needed to create our Wedding ceremony items and reception goods.

I got to this Michaels very often. The store typically has what I need and has constant sales! I have only ever had one negative customer service encounter, & I think the girl helping me just had constant RBF, so she probably couldn’t help it. Anytime I have needed help, I take the initiative and find a person to help me, & they are always very helpful.

Wow, this store is a crafters dream come true. They have a bite of everything from floral art to scrapbooking supplies. The lines are always long, because this store is horribly under staffed. The associates also seem very overworked, hence the horrifying customer service. Hopefully you can find what you need because the staff is not much help.

This Michaels store is surprisingly huge
From ribbons
bows
paint
seasonal decorations etc.
The employees here are nice and are very friendly. Every thing here seems to be in good condition and in stock which is a big plus.
This store seems to have everything you need when doing any décor or DIY project
Michaels has awesome things for when you wanna do projects & start being creative
Michaels has awesome deals and prices for good quality tools.

TERRIBLE customer service at this Michaels. The «manager» was incompetent and just gave a lot of attitude while helping my mother and I. If you ever go there and see the «manager» not wearing a name tag with a gold necklace with the name «Yamelith» (not even sure if that’s how you spell it) working, don’t go to her register. When we asked her name, she said her name was Evelyn… doesn’t add up, right? She was rude and talks back to customers like she owns the place. As we were leaving the store, she was making comments and laughing with her co-​worker that was originally ringing us up.
Because we said there are incompetent idiots that work here that can’t figure out what they were doing after they failed to get the 25% off entire purchase include sale items coupon, she really got offended. We didn’t say it straight to her face, my mom and I said it to each other. I was laughing by myself as my mom and her were going at it. Yes, it was quite embarrassing but as in a management position, you should be willing to accommodate your customer to any needs because they are the ones that will bring back business.
I never experience such terrible customer service… it was literally ridiculous and I never write bad reviews… Since the sale ended at 7pm and it was already 6:45, she could have offered a 25% off tomorrow after they figured out how to do it. But no. Yamelith/​Evelyn, whoever you are, who can’t even give us their real name… you won’t get far in customer service with the attitude you give customers.

I have this pet peeve about customer service. My main concern is one of the cashiers. She helped me twice on two different occasions and failed miserably both times. Customers like to be acknowledged. They don’t want to be your BFF, but at least say Hello. Common Customer Courtesy. Another thing is, you don’t drop helping me so you can answer the damn phone! If you have to answer the phone AT LEAST excuse yourself. You don’t just drop our transaction and turn around to answer. There are other workers in the store… oh, on a side note, customers usually don’t like it when their change is dropped into your hand to where coins spill all over the counter.
What bothered me the most is I have already talked to the manager about this person and obviously nothing has been done. I was there today and witnessed the same thing happen to another customer! Yes, same cashier. On top of that? With five people waiting in line, she left the register without saying anything to anyone. She didn’t even tell the other cashier (helping me) she’s leaving her register. I continue to shop here because it’s convenient, and the other cashiers are ok. As far as getting help out on the floor? You’re better off DIYing.

This is a great arts and crafts store. There are plenty of things to purchase & so many things to choose from when making DIY projects. They even have certain holiday decorations as well. They also carry beads, yarn, craft materials, art supplies, baskets, fake flowers, wedding stuff & framing stuff.
The store is a big store so sometimes it’s a little hard to find what you are looking for which is a hassle when you know what you are looking for but can’t find it. The store is usually clean and well organized but there like I said sometimes hard to find certain things. They also have some classes here for kids and adults you can pick up a schedule at the register.
Parking situation here is decent you can find a spot close enough. Customer service here is nothing special. They are nice & seem to be helpful when you need them. I hardly ever see employees out on the ground, stocking, organizing etc so when you need someone’s help you hope there is someone close enough to help you out.

When I travel somewhere around the planet, I do not buy T-​Shirts. I buy artwork: I take it home and have it framed when I arrive home.
I have two different pieces of artwork I framed:
1. Mt. Soraksan, Sokcho South Korea waterfall autumn landscaping portrait I took around September 2010
A lithographic silkscreen of Japanese symbols-​Ocean Wave (Water), Fish, Turtle, Lobster, Crane, Flower, Tree, Sun, Sky, and Mt. Fuji when I visited Tokyo, Japan in mid-​February 2011.
My waterfall portrait cost me $ 40.00 to have it framed in a solid, mahogany wood frame with non-​glare glass. The size of my waterfall portrait is 28 inches wide by 30 inches long.
The waterfall picture is an odd size, so Michael’s had to make a special frame for my portrait. The framer also mounted my portrait on an acid-​free mounting board and extracted all the air from the frame making my portrait archival art quality.
My Tokyo Japan silkscreen is an odd size, too. The silkscreen’s size is huge: 45 inches wide by 55 inches long!
I chose a solid, cherry wood frame that has a bamboo-​textured appearance which dramatically accentuated the silkscreen lithographic artwork. In addition, the framer installed the highest quality non-​glare glass, mounted it on an acid-​free mounting board, and also, extracted all the air from the frame insuring the silkscreen remains in an archival state.
The cost framing my Japanese silkscreen without a 55% coupon would have cost me more than $ 800.00. But since I had a 55% discount coupon, plus an additional 40% off for special framing, framing my silkscreen cost me $ 360.00, including tax.
The framer also gave me the same 55% discount coupon, plus another 40% discount for framing my waterfall portrait! I saved a lot of money when I framed my two artworks at Michael’s.
Now, every time I walk by my two pieces of art mounted by Michael’s, memories flood my mind taking me to the day photgraphing the Mt. Soraksan waterfall portrait and buying the silkscreen in the Shibuya District in Tokyo, Japan.
Kamsahamnida and Domo Arigato, Michael’s!

Whats that old saying? Water, Water everywhere but a not a drop to drink.
Lets change it to match whats going on in this Michaels. Employees, Employees everywhere but not a soul to help you.
I started at one side and worked my way around and saw at least 8 different people and not one of them acknowledged my existence. Not even a blink of eye contact so that I could possibly ask them a question.
In the picture framing department there was a framed photo of Michael Jackson. Actually looking back I should have asked him if he could tell me where the hair clips were. I wanted to punch it right off the stand it was displayed on.
I was looking for decorative feathers to make a hair piece for my 20’s themed costume.
Found the feathers but didn’t find any hair clips to put them on. When I went up to the counter the guy ringing me up asked if I had found everything. «No,» I told him.
He asked what I was looking for and I told him and he said the exact isle # and area they would be in. He also apologized for not being able to take me because he wasn’t supposed to leave the register.
No problem Dude, that’s the most help I got at this place in the whole 20 minutes I walked around here.
It was a fluke that I happened to come by here. I probably wont go out of my way to come here again.