Oreilly Auto Parts

This place has the absolute worst customer service of all oreily I’ve been to. The guy named Darrell (bald indian guy with heavy accent) was super rude and disrespectful. I asked for help to find a part and he told me to hold on a second. He was busy texting on his phone rather than help me or 4 other customers in line. Hello youre on a job and this isnt your personal time dumb a**. All in all I will never return especially since there’s two other auto supply stores within a half mile. I would give them a no star if I can. Don’t ever go there… you’re just going to waste your time and feel stupid.

This place has the absolute customer service. The staff literally stood around and made a personal phone call (Erica)while there were four people in line waiting. I guess she figured none of the customers understood Spanish so we wouldn’t know the difference. Hello most high schools require Spanish as a requirement to graduate. All in all I will never return especially since there’s two other auto supply stores within a half mile.

Unfriendly staff that give you a look like why did you walk in. Two stars for me finding what I was looking for

This store and the dude Johnny that works here has been a knowledgable godsend over the years! 10stars

I purchased wipers from here about 6 months ago which the store clerk helped me install on my car. A few months later I turned on my wiper blades because it was storming out. After having them on for a few minutes the wiper blade on the drive side flipped off! I quickly pulled over and luckily I was able to recover the blade.
In the pouring down rain I was able to make it to O’reilly’s without crashing. When I went in the store I asked the clerk if she could help me. The register told me she couldn’t help because I didn’t have my receipt and it was not in the system. The only thing she offered was for me to purchase another set of new wipers!
Why would I have driven out of my way to go there if that’s not where I bought them?! Why would I buy another pair of wipers from a store that doesn’t honor there customers. I headed out in the rain again and bought a pair from Autozone. I will never return to O’reilly’s!

Poor customer service because of my sexual preferences, an older African American guy gave me the baddest attitude for no dam reason treating me like a alien and wasn’t very helpful when I ask for a part for my truck and not only that but he made a racist and unprofessional comment to a Hispanic guy asking him for he’s green card so he can open a rewards card but making him look like he was illegal just because he’s English wasn’t clear. I will never walk to this store or any other. They need to know that gay guys own cars and they need to be treated the same way a straight guy get treated and just because my accent is heavy it doesn’t mean I’m illegal in this country.

Let’s start off by saying I know nothing about cars! My mission was to get some new windshield wipers since mine are pretty dated.
Walked in, was greeted right away by the cashier (Lee). I wasn’t sure which ones I needed so he offered to look it up for me but it required taking a look at my car outside. He had a line of people waiting and I was in no hurry so I told him to take his time.
Well… I wasn’t expecting the line to get longer and longer and for them to get busier and busier but he kept shooting me apologetic looks.
Eventually he was able to help me choose the right ones (I asked his opinion and we chose a moderately priced one that he recommended over the cheapest ones) and even installed them for me. AWESOME since I would probably have fucked it up if I did it myself, lol. He was very knowledgeable and friendly throughout the whole process and continued to apologize for the wait.
The only reason I’m taking away one star is because they need more people working there! Otherwise, good service and a very clean store.

Not only did they have the best price for a replacement battery for my 2001 VW Passat, but they installed it as well … for free! And it was not a simple undertaking. That battery was wedged in there tight. But they managed and got the old one out and the new one in. After all that time and effort on their part I offered the man a tip, but he refused.
What great service! I’ll be going back.

I love this location! I walked in and was greeted right away. I needed a new battery and without hesitation they helped me install it. The manager Baljit is genuine and kind! Thanks Baljit!

If I could give zero stars I would. They gave me the wrong fuel injector (retards) and I should have known because when I went there the manager tried to act like he didn’t have it. But I played him the message and he eventually found it… Again retard. This part takes 3 days to come in. Retards could have double checked to make sure I was really getting the right part!!!
Oo and their names where Johnny and the manager
So I went in today to pick up the «correct part» manager baljit Singh helped me. I think they are all incompetent. He told me that the part will cost 100 dollars, and they said that price excluded the 30 dollar shipping since it was a special order. I called around to other o’reilly shops to see if this was true. And they all said it should cost around 70 – 80 dollars. So this means the manager is trying to scam me! So I go to the store. Explain to him how I called and need the number to corporate as well. And won’t settle for less than an even exchange. He did it with a few comments to add.
I just hate being scammed. Next time I’ll be going to autozone.

I have no idea if the prices are good or not. I was impressed with the service I received here.
I bought windshield wipers and was pretty sure I could put the on my car. I asked if there were instructions on the box. The person at the counter said.“oh will put them on for you,” and they did. Now if and when it rains I will be ready to go.

I’m a DIY kinda gal, so when my headlight went out, I went to Oreilly’s.
We walk in and instantly someone’s there to help us, heck, i didn’t even have to run through the aisles or flip through a book to get my car’s replacement lights. The young men at the counter had it so ready for us in a blink of an eye.
So I’m thinking I’ve got to pop out a bunch of screws and some other doohickeys to get to my front light. I ask the guy if he can help us with the light bulb change (ok, cue how-​many-​ppl-​light-​blub-​jokes here) and he was hella on it! He showed us how easy it was and not only did i feel moded, I also wanted to buy another pair of lights so i can do it myself. Felt a bit empowering. Thanks Oreilly! I’m now driving safe and bright at night.

OK, I visited O’Reilly again. Guess who was working Michael. I have to give Michael 101% on his customer service. He was on the mark, his greeting, open end questions, (no distraction’s lol lol), full attention. I let him know I was going back on Unilocal.Now I can say, life is a learning experience. Kudos’s to Michael!!!
!!

This is a nice place to do business at. Every time I go here I am pleasantly surprised at the helpfulness of the staff. They will help you find the right bulb or oil whatever you need. I do wish they would turn off that crappy hip hop music playing too loud but I overlook that annoyance because of the helpful staff.
I was in there last night and the younger man on staff was very helpful if you are reading this Mr. Oreilly.

I went here today in search of a light bulb for my car. Assuming the bulb could be found down one of the aisles, I went to look for the bulb. As I had turned toward the aisles, the clerk came from behind the counter and actually retrieved the bulb for me. Just prior to this visit I went to Auto Zone just down the street. There the customer service wasn’t as attentive and they didn’t have what I was looking for anyway. I will definitely come back to this Kragen. Their inventory was better stocked and their customer service exceeded my expectations.

I came here to buy my SUV a Seat Cover. And window sunshades it’s a big place they got the car stuff you need.
They even sell drinks. The people here are Helpful. They always have this special bargain bins sale.
They’re also knows as Kragen Oreilly Auto Parts.

I came in on a Sunday afternoon and there weren’t too many customers in the store. I browsed around the store and it was clean and neatly organized. I came in looking for two specific products and couldn’t find them. I asked one of the cashiers and he pointed in me the right direction and I found what I was looking for. The price was a little more than what I wanted to pay and they didn’t have the other product, so I put off my purchase. The store has all your usual auto parts and accessories at reasonable prices with knowledgeable workers.