Performance Automotive & Tire

went in for an oil change. when ready to leave, the tech told me and the manager that the tire sensor on one tire was now not reading the pressure, after the tech had checked air pressure — everything was fine before they touched it, so it had obviously been damaged by his mishandling of the tire when he inflated it. (I know that these air sensors in the tire valve are sensitive to rough handling) But — Instead of offering to fix it as he should have, the owner let me drive off, after giving me a quote on what he would charge me for repairing it (over $ 100)! as I had an appointment elsewhere, I left, then after researching this issue, found that it is actually illegal for a shop to release a car with this defect, and I was very upset that I had been handled like this. (have to wonder, was it because I am a woman and a senior?) I went back in on Monday and said that since they had damaged it, they needed to repair it. how strange, without argument, he agreed, and they did satisfactorily repair it, they obviously knew it was their fault, and that they were in the wrong — why did I have to confront them about this? Very disappointed, as I had hoped that I had found a local small business in my community that I could trust for the years to come.

I have been using Performance Automotive and Tire since moving to Pittsboro eight years ago. They have performed all sorts of work on both our family vehicles. The work has ranged from regular routine servicing and tire purchases to more complex issues. Their work has always been excellent and reasonably priced. On only one occasion did I have to return for an adjustment and it was handled instantly, correctly and without charge.
They are always friendly and professional and will patiently explain the work and the options. I have never had better or more reliable service anywhere. They are simply the best.

I have to say, it pains me to give a 2 star, but I think it’s warranted. I think Eldon and Andrew are honest men that genuinely believe what they say and want to help. However, I think there is a disconnect with that and the actual work. Twice I had fluid changes that leaked because plugs were hand tight and I had a differential fluid change done where the gasket clearly wasn’t applied properly and drips. I want to trust them, and there have been other times that went smoothly, but I do think the work in the end is a bit questionable. I need to trust my mechanic, which is hard to do when routine maintenance jobs are done poorly and I need to get under my car and finish the job.

It’s the only place I will take my cars.

We all dread going to the auto mechanic. I’ve been taking my vehicles here for a little over a year now. Not only are they great, efficient mechanics, they are HONEST.
I used to take my cars to the dealership service departments from which they were purchased and have become irritated at the ongoing add-​ons always thrown at me when I go for routine, according-​to-​the-​manual type of maintenance. In my opinion it’s a conflict of interest for dealership service departments to have sales goals.
Whether you need only an oil change or something more entailed, these folks can handle it and handle it well. They have my respect and highest recommendation.