Toys R US

I go in, find what I need. Flag down any employees if I need help or have questions.
The place is usually clean and stocked with whatever I’m looking for.
It’s all good.

It seems like this store is always in various stages of disarray. I understand it’s a toy store I’m sure kids come through there touching, and playing with toys an what not. I still think there is some room for improvement. My last experience at this store was with a very nice staff person, who went out of her way to find a specific toy for my son. Sadly two minutes prior another staff person whom didn’t feel like helping me just stated that they did not carry the toy. I could tell she was not interested in helping me so I asked another person and luckily she helped me find what we were looking for. I’m mad that there isn’t another toy r us for miles therefore I’m stuck with going to this location… Sigh

No carts in the almost empty store. I had to go in parking lot to get one. Store not very clean. The speakers used to play music are all blown. The sound was so bad we almost left the store. Checking out was deplorable. Went to open line 3 to be told sorry not open then they turned off their light. Went to customer service as it was only open line. Waited 5 minutes when I believe the manager said go back to 3 it’s now open. Employees don’t seem to care and based on experience the manager seems clueless on running a store. Cashier even commented that the speakers sound has him about to leave. Turned a great time of shopping for grandkids into a sour experience. I may even drive the extra 15 miles to go into Concord. That’s how bad this trip to toys r us was.

I’d do negative stars if I could. Always a long wait while other employees stand around. Employees seem to be poorly trained on. How to manage a line. Very little sense of urgency on the behalf of employees for your time. I feel like the dmv is much faster than the service you get at this toysrus. Drive to pleasanthill instead

Every time we come here…50 people in line, 1 to maybe 2 checkers. This will be my last visit. I’d rather online shop or just go to Target.

Every time I take my son to buy a toy there are no cashiers you wait in line forever and hopefully the person in front of you isn’t doing a gift registry and all there employees are rude and not helpful at all worst store ever

With Christmas just around the corner, I went in this store hoping to find/​gather most of my gifts checklist. ‘Twas hectic inside, lines of people when I went there, seems not enough crew that time. I’ve dreaded going in this store because several months ago I had an unpleasant shopping experience, a very long wait, besides the store being so disorganized that time, considering it wasn’t even close to the holidays yet.
But surprisingly this time around our holiday shopping went well. A manager Ryan was able to help my sister out with her purchase issue. He was quite attentive and courteous. And contrary to my expectations of having to wait a dragging long time again for my orders, another crew member Frank brought me my box in a reasonable amount of time I must say. He told us waiting in line to bear with him as he assured he would retrieve everyone’s order, this skinny hyper guy sure’s hard-​working. Down to the cash register checkout, the young lady (I missed her name) was pleasant. Except for a floor spill that my sister said she almost slipped on, everything surprisingly went well. Whew!

This place is an incompetent mess. I made an online purchase, when I came to pick it up, 20 mins later, they notified me that they lost half of it, so they had to get it from another store and I had to come back to get it.
I came back for it and to pick up another item I had ordered and it and they couldn’t find that one either. They kept trying to give me the same items I had already picked up. 30 mins it took to pick up something I had already paid for and which should’ve taken 5. Should have just stood in line to buy one, it would have been faster. Smh. Seriously, this place sucks balls.
The only saving grace was Dru the manager. He’s a good one. But I’d venture to say I’m never coming here again. I’d rather drive to Brentwood or Pleasant Hill.

Just had a pleasant experience shopping at our local Toys r Us, the manager Drew, went out his way to make sure we received good customer care in finding our shopping needs.

I made a Unilocal account JUST to give this place a bad review. THAT’S how bad it is. I talked to someone about a price adjustment for my Marvel Legends X-​Men Box Set, since it went on sale. I spoke to a sales representative and they told me to bring my receipt and ID and they could do it no problem as long as it has been less than 30 days, and it had been less as well. I told them that I would be driving about 20 miles to get the receipt and get the near 30 dollar adjustment. I get there, and they can’t do it. They couldn’t even HONOR it. Garbage service. Totally inconvenient.
Needless to say, it’s no wonder they get negative reviews. Steer clear. Go to the one in pleasant hill instead. Bigger selection and way more accommodating to their customers. With this many bad reviews, they should shut this place down, or at least train their employees to be more competent.

This toys r us is not that great. It seems kind of isolated and not really where its supposed to be. It actually has the nerve to have kids r us on the sign but doesn’t have any type of selection. The worker working back by the babies department was sleep at the desk. Unbelievable. The only reason we went here is because my daughter needed a doll. But next time we will go to target or something.

Not sure why such a bad rating. Yes the store is older and the employees are 1-​either hard to find or 2– act like they are going out of their way to help you but overall I always find exactly what I’m looking for and have found items in this store I wasn’t able to find at another location.

Too bad I can’t give 0 stars. I’ve been here a few times since it’s the only store near me, but I have to say that it’s not a pleasant experience coming here. The staff doesn’t seem to know much and they don’t even seem to have knowledge of what good customer service is. I asked one of their employees a questions and she was falling asleep on me and finally caught herself dozing off and said «Oh sorry». You can tell she didn’t want to be there.
The store is really unorganized, dirty, and the staff just seems careless. They definitely need new management here to put things in place. Not to mention how unsafe I felt being there. I think moving forward I might just skip this store and drive somewhere else to get toys.

Should have listened to the reviews. As soon as I walked in, there was an overpowering smell of poo. Everything was unorganized, I couldn’t find the correct price for anything and that disgusting smell was driving me nuts. I left after 10 minutes. I’m only giving 1 star for having enough parking spaces available.

If I can give 0 stars I would. This Toys R Us is full of incompetent workers who don’t know how to process something as simple as a return. The store is horribly kept and good luck if you can find anything you need. This store needs better management and better yet, more competent employees. I’d rather travel all the way to Concord if I need to overpay for toys. This location sucks — and that’s an understatement.

This is solely a review of the manager Trina. I had come into the store to buy a $ 5 game from the ad. Upon arrival they had none left and a worker stated I could go to either Antioch or Brentwood. I knew the Brentwood one was Babies R Us and he recommended the Antioch location and provided an address (Babies R Us). He came back stating he called and placed one on hold… NOPE! Babies R Us doesn’t carry that game… Came back to the store and spoke with the manager on duty, Trina and she allowed me to choose any game of my choice! Super customer service!!! Her employee sent me on a wild goose chase and basically in a lie. That was the right thing to do and I appreciated it so much!!!

I had to call back 4 times and was on hold for over 30 minutes, to find out if a game was in stock. They never switched back over to my call after I clarified how many times I’ve tried to have my question answered. Here is your 1 star review, your staff totally deserves it. ;-)

Ugh where to start?
1. very dirty
2. very disorganized
3. very rude!
4. very dishonest
5. Very poor management they might as well have a ten year do this job because that is the skill set of the current management.
If you have any issues with this store PLEASE PLEASE call 1−800-ToysRUs (800−869−7787).
After being told that I received all of the items on my «pick up in store» order and sitting on hold for 45 – 30 mins while they helped other people. They refused to do anything told me I got it all, when I did not. Talked to their Manager «Von» he was rude unhelpful told me that they watched the security tape and saw it all in the bag. I asked if I could see the security footage then he flat out refused to show me his proof of his imaginary footage (since I was missing items I know he could not see it the truth is my proof). Anyway I had to call the number above to get any help and a refund of the merchandise since it is too close to Christmas to ship and the items are now out of stock. So anyways thanks to the Pittsburg Toys’R’Us my kids only have half of their Christmas. So do not shop this Grinch of a store.

This may be the worst Toy R US period!!! This place is a mess… May be fun for a kid but for an adult trying to shop it was pretty painful!

I live in this store! Having 2 kids 1 boy 1 girl I can get where I need to with my eyes closed. Most of the staff has been there forever, whenever I m there staff is nice and helpful. I don’t have any complaints.